had heard amazing things about this salon and about stylist Holly -- plus another stylist my mom…read morehad seen in the past and absolutely loved. So naturally, I went in with high standards... especially since this place markets itself as a "luxury" salon.
I walked in and was greeted by a beautiful, architectural space with a great flow. Stunning. Promising. And then there was Brittany at the front desk -- an absolute gem. Honestly, she is the only reason this review even gets two stars. She personally earns five. Holly, however, earns a solid negative score, and I'm being generous.
Holly walked up, gave me a once-over, and let out a very obvious, very audible sigh of disappointment -- the kind of sigh that clearly said, "Oh great... just a haircut... long hair... she's probably not buying products."
I was confused. I mean... I walked in with a designer purse, luxury jeans, jewelry, the whole ensemble. If she was judging, she judged completely wrong. I wouldn't have pegged myself as "a waste of her time," but apparently, Holly has a sixth sense for bad attitude.
She never offered me wine, coffee, or even water -- which, for a luxury salon, is basically the bare minimum. When I mentioned I just wanted a haircut instead of the deep conditioning treatment and didn't want the full color glaze, she cut me off immediately. Full attitude. Full irritation. Like my hair choices were personally affecting her rent payment, and she'd be evicted.
I told her I didn't want color anymore --just a pearl iridescent clear glaze -- and explained that I'd already done a hair mask. She then brought her assistant over, and the two of them started chatting with eachother like they were in high school, making it very clear they had zero interest in talking to me. Which is wild, because let's be honest, ladies: half the reason we go to a salon is to gossip and vent a little.
Then, as they were walking toward the back room, the assistant politely asked if she should stay with me or get me anything. Holly literally replied, "Not for this type of customer. Don't waste your time."
Excuse me? What type of customer? The type who usually drops $700 once a year, comes in every 6 weeks for trims and treatments, and gets an Ouidad haircut every 60-75 days? The type who just didn't put on makeup today because it gets destroyed during hair washes anyway?
Make it make sense.
I was blown away by the disrespect. I ended up buying a bunch of products -- but I made absolutely sure the receptionist got the credit, because Holly deserved nothing from me except maybe spiritual reflection and a customer service workshop.
Honestly, I would've gotten better service from an inmate in jail detoxing and bargaining for a honey bun in exchange for trimming my split ends.