I just went for the first time. They made time for me and fit me in even though I had no appointment. They were kind and sweet. The lady who did my pedicure an hour and a half before closing on Saturday before Easter was so nice. She did a fantastic job. The place was really clean, nice ambient music and windows all around letting in lovely natural light. I could breathe without inhaling acetone. It felt very spa like as opposed to a small cramped narrow space in a windowless back area smelling of chemicals and polish. Just a lovely relaxing experience and the price was comparable if not a little less than other places in the immediate area. I recommend! read more

Sophia Nail Spa - Big windows in a clean lovely environment. - Nail Salons Near Me - West Roxbury, Massachusetts

My nail technician was amazing, and I have no complaints about the service she provided. Unfortunately, the customer service from the owner was enough to make me not want to return. I was the first customer of the morning and had booked my appointment online. Apparently, I accidentally booked a manicure instead of a pedicure, which the owner pointed out to me in a very rude manner. I understand that mistakes happen, but there was no reason for the attitude. She also immediately questioned whether my car was parked in the back lot, explaining that it was for employees, and continued to give me unfriendly looks throughout the interaction. A simple "good morning" or a friendly greeting would have gone a long way. As a paying customer, I don't expect special treatment, just basic courtesy and professionalism. It's disappointing when the service provider is wonderful, but the overall experience is overshadowed by the way the owner treats customers. Unfortunately, despite having a great nail technician, I won't be returning. read more

Sophia Nail Spa - This is showing that customers can park here, but apparently, according to the owner, you're not allowed to - Nail Salons Near Me - West Roxbury, Massachusetts

I'm extremely disappointed with my experience. The pedicure felt rushed from beginning to end, and there was barely any massage, scrubbing, or other attention to the actual pedicure. The polish was clearly rushed, and my nails look awful. This was honestly the worst pedicure I've ever had. I was expecting a relaxing, professional service and left feeling like I wasted my money. read more

Sophia Nail Spa - My toes after the rush and awful pedicure, zoom in - Nail Salons Near Me - West Roxbury, Massachusetts

Really rude - I called to make an appointment for a broken nail. I called in advance and set a time. When I showed up they asked me to wait. 30+ mins went by and they took someone else who just walked in over me. Said forget it and walked out. Really upsetting to make an appointment for a quick fix and not be taken. Had a small window and they wasted my time read more

The manager is rude. She could not help me figure out the name of the person I have seen when I called for my appointment. She said "We'll see you at 5:30" and hung up. After getting my pedicure and brows waxed, she came to where I was getting my manicure to bully me and demand I apologize for not knowing the person's name that I wanted to see. What's worse, she and her staff were openly making fun of me in their native language (clear due to the two names). I finally shouted "enough already". How can you treat customers this way!? For the first time ever, I was asked to pay mid way through my service. It's insulting to think they thought I'd try to leave without paying. Will NEVER go to a place that treats me like that again. So sad, I love Nancy (aka Jenny). read more

very bad service very unprofessional I did my nail with Mai at the west Roxbury location and the color of nails faded and I went back and the lady told me to pay extra 30 dollars after I paid 85 for builder base. I tried to reach branch manager to explain the situation and no one care to call me Back read more

Don't waste your time or money. They are rude and messy and left me with cuts all over my fingers.

Lovely & clean nail salon. I felt very relaxed, getting a beautiful manicure from Amy

Called before walking in. When I arrived I was told she didn't know how to do a French manicure refill. It also was really cold inside which would've been an uncomfortable experience anyway so I would not recommend read more

I've given this place multiple tries and every single time it's the same. As other reviewers have said, they don't honor appointments and take walk ins over appts. They also over book. Nails are so-so but certainly not worth the wait. They need a better system for appointments or should stop taking them. read more

Follow up. Sophia's nail salon wrote a bit of a rebuttal elsewhere. But I'm attaching pictures of the nails two days later - all I did was attend two wedding related parties and shower. I didn't even do dishes. read more

They always do such great pedicures here. They recently got new massage chairs too that are fantastic!

My go to nail salon. I love the ambience here. They have nice soothing music playing, the noise level in the salon is not bad, they sanitize the instruments. I've never had an issue with customer service or my actual service. They do a variety of nail services: dips, gels, overlays, etc. There's a ton of cool pedicure packages to choose from. I love that they have so many colors to choose from too. I enjoy coming here and look forward to just being pampered. If you're looking for a clean and professional salon, I recommend this place. read more

Sophia Nail Spa - Getting foot massage - Nail Salons Near Me - West Roxbury, Massachusetts

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They prioritize walk-ins over appointments they had me waiting 35 minutes for a manicure because they sat someone else during my time. The manager with blonde hair is extremely rude she didn't apologize for this. good quality job on nails TERRIBLE costumer service. read more

It is always such a great experience at Sophia Nails. The staff is welcoming, the salon is spotless,and there are so many choices. The best salon in the West Roxbury area! read more

Great nail shop. Very clean with lots of chairs/skilled techs. Welcoming environment with quality, sanitary service.

I loved all my manicures from Maia, and can't wait to start going back soon! I get so many compliments from her work!! The environment is clean and quiet, and the staff are always so friendly and helpful. Online booking system is very convenient, there is no shortage of nearby parking, everything about visiting Sophia is straightforward and easy. read more

Sophia Nail Spa - Dip manicure by Maia - Nail Salons Near Me - West Roxbury, Massachusetts

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Sophia's Nail Salon is my go to for all of my mani/pedi needs. The shop is immaculate and everyone of the technicians is efficient and so sweet. The owner makes sure that everything is up to standards in the cleanliness department as well. My gel manicures last for weeks and my pedicures, which require lots of ingrown toenail repair, are better than any podiatrist. I wouldn't go anywhere else in the area as they are truly THE BEST! read more

Who made a 9-month pregnant woman feel beautiful again? Amy from Sophia Nail Spa did. Tried numerous nail salons in the Boston area in the past 8 years, I almost gave up on this arguably necessary indulgence. Most places in the Boston area are either too expensive or "meh," or even both. Sophia Nail Spa is the exception. For around $50, I got the best dip powder manicure ever. I showed Amy a couple of pictures from Instagram that I liked. She waved her magic wand (or electric filer), then baptized my nails with fairy dust (or dip powder). Voilà - the best my nails had ever looked. Mes amis, Amy is a skillful master of nail arts. She is the most meticulous, patient, and efficient manicurist I've ever met. She explained every step and confirmed with me periodically to make sure it was what it wanted. Totally recommend Sophia Nail Spa to everyone who needs their nails done! read more

Sophia Nail Spa - My favorite OPI dip powder color. Amy is the best! - Nail Salons Near Me - West Roxbury, Massachusetts

I just walked in and needed a nail dip Tina took care of my awful looking nails and I was out of there in no time . Great job and Professional :) read more

Not as a good as I expected. The colors were limited so I wasn't completely impressed. I had a technician who didn't speak English and although she seemed to be nice, she nicked me on my big toenail and instead of putting alcohol on it she just put it in the water and although the bleeding stopped she just seemed to be really careless I was really worried she was going to hurt my baby toe. I know she tried her best but I don't think she was very experienced or professional so I don't know if I would come here again. She didn't apologize I don't think she knew how to or she really didn't think there was a problem. Again, she was sweet and massaged well but I expect professional service. read more

It'll do. On the plus side, the whole space is outfitted with lots of partitions, it felt airy and light with the high ceilings and two walls of floor-to-ceiling windows facing the street, and masks were required, and all of that made it feel fairly Covid-safe. People were generally nice, there's a lot of color choices, my nails look good, the prices are reasonably, and they do online bookings (which is absolutely key in my book). On the negative side, there wasn't a ton of up-front explanation on where things were and how they work- "go wash your hands" "no problem, but could you kindly point out where the sinks are?"-, blood was drawn during my manicure (although to be fair the technician was apologetic), I have no indication that the nail tools used on me were sanitized before me (the towel laid down had a stain so I'm skeptical), the countertop where the dryers are had a layer of dust on it like it hadn't been cleaned in a while, I was asked in the middle of the hand massage to pay (it couldn't wait literally one minute more?), and overall seemed a bit less smooth than I'd like (I had my top coat hastily put on while I was over at the dryers, it was unclear when/how to give my payment so I awkwardly put the cash down next to me and hoped that'd work, etc). My first mani in 2+ years thanks to Covid, and it was just OK which is leaving me wishing I had sucked it up and traveled to my go-tos Don't come here looking for a splurge or to be fully taken care of, but it'll work in a pinch. read more

I've given this place too many chances. there was no consistency of my nails or toes ever having a good outcome. Today I made the tech aware that after the first layer of dip I felt the color was too dark. She said, "Don't worry I will do another coat and clear on top." Clearly that wasn't going to solve the problem. Usually techs ask if the customer likes it. My nails were already short and I don't know why she just kept filing away. At the end of it all, I agreed to try chrome which I am now not a fan of and my nails/fingers look decrepit, bulky, uneven, messy, and weird. read more

Sophia Nail Spa - Nail Salons Near Me - West Roxbury, Massachusetts

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I have been seeing Amy for manis/pedis for about a year now, so when I heard she opened her own salon, following her was a no brainer! She and Simon have designed an absolutely beautiful space, that is as relaxing as it is classy! Everything is brand new, clean, and organized! Their color wall is numbered, making your favorite shade of any product super easy to find! The soft lighting and soothing music make for a peaceful experience, and the service is top notch! Amy is meticulous, and always gives a perfect pedicure and manicure! She is the only person I trust to remove ingrown toenails, and gives an amazing massage on top of it! Definitely check out Sophia Nail Spa, you won't regret it! read more

Sophia Nail Spa - Nail Salons Near Me - West Roxbury, Massachusetts

I've been thinking for a while I need to switch nail salons but today solidified this. I asked for a certain manicure and the color did not come out right. Because I paid $80 for it I went back in to request my nails be fixed. I was perfectly polite even apologetic but the business owner was clearly annoyed. After fixing my nails she told me not to request the manicure color I did next time likely because she was mad I actually requested her to fix it. If she doesn't want to deal with it then why offer this color? People considering this place could definitely find somewhere else less expensive and more hospitable. If the owner acts like this it sets a bad standard for workers. read more

This is a terrible place - I had to wait 30 minutes in spite of having a reservation and then these nails Are coming off within 2-3 days! What a waste of time and money read more

Sophia Nail Spa - Within 3 days, 2 of my gel nails have gone off completely- what a waste of money! - Nail Salons Near Me - West Roxbury, Massachusetts

Not friendly, not clean and the worst dip manicure I've ever had. She used regular clear nail polish for some steps instead of a dip polish. I asked about it and she said it worked the same. My manicure looked pretty good so I let it go, and then within 24 hours it started breaking down. The picture is my nails 3 days later. Never again. read more

Sophia Nail Spa - Worse dip manicure of my life - Nail Salons Near Me - West Roxbury, Massachusetts

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I had the best experience at Sophia Nail Spa! I made a special request to do ombré and have moon and star designs for a halloween/spooky aesthetic. Amy did an amazing job and was very friendly. I highly recommend! read more

Sophia Nail Spa - My nails by Amy at Sophia Nail - Nail Salons Near Me - West Roxbury, Massachusetts

On this platform as well as on their website they say walk-ins are welcome, however upon walking in that is not the case. I asked for a service and they asked if I had an appointment and once I said I was a walk-in they snapped that they do appointments only. I was in no rush and could've made one for a later time but found them dismissive and rude. What a way to earn a new client! read more

Had a mani pedi here and it was great. They were on time, the lady who helped me was incredibly nice and did a great job with my nails. read more

Sophia Nail Spa - You can see I had a very nice manicure done, it was traditional. - Nail Salons Near Me - West Roxbury, Massachusetts

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Had a gel mani/pedi, pedicure was mediocre at best - no real massage. My gel paint lasted 7 days and peeled right off on multiple fingers. I have not been submerged in water or anything that I feel would have affected the process. Salon is clean and nice but overpriced for my polish only lasting a week. read more

Always happy with my manicures and pedicures here! The staff is very friendly and welcoming. I've seen Danny for my appointments and he is so kind and takes his time. I love that when I book online, they honor the appointment time and greet me by name when I walk in because they were expecting me! That's something I often don't find at other nail salons because there are so many walk-in services. There is always quiet spa music playing and the TV displays a peaceful slideshow. It's a really relaxing place to spend an hour getting your nails done. read more

Simon Is the best. I was researching for a nail salon that was close to me, due to the nail salon I go to was booked due to the holidays. I came across Sophia Nail Spa, I read the reviews and also looked at pictures. I decided to book my appointment online and gave it a shot. THANK GOD I DID !!!!! When I went to the salon, I was greeted and immediately was instructed to seat at a station. The salon is beautiful!!!! Temp checked at the door and masked required to be worn. Simon was friendly and he took his time with my nails. I love my nails and I will be back. read more

Sophia Nail Spa - Nail Salons Near Me - West Roxbury, Massachusetts

I've getting my nails done right now and felt compelled write a review. I've been coming here for a couple years and I really like it. The place is big, clean, and bright. If I've ever had issues with my nails (for example on time it chipped and another the color turned weird) they always fixed it for free. My problems have been few and far in between. I love the relaxing music they play and the variety of colors they offer. My only two recommendations that could make this place more outstanding would be to offer wine. The other would be to have small displays with the hot colors of the seasons. I get so indecisive that having a little selection may be helpful. read more

Sophia Nail Spa - Nail Salons Near Me - West Roxbury, Massachusetts

Got my feet and hands done again here and it's the best thing you can do for yourself in the pandemic days. Like a vacation but... The staff is excellent and the service was exceptional. Thanks again read more

This is THE best nail salon around. The service is perfection and the kindness is even better. I cannot say enough about this woman-owned, family-run salon. The attention to detail and the health of your nails is exceptional. And, the salon is always spotless and rejuvenating. read more

My most recent visit on 10/30 was originally booked online with Amy for 5:30. I got a call at 3:40 asking if I could come in at 4 because they had a cancellation. It was snowing, so I figured they wanted to leave early. I agreed with the time and rushed over. My refill was rushed. My refill wasn't booked with who I scheduled it with. Simon has worked on my nails three times. Amy worked on them once and that was my first visit. Every time I booked my appointment online, I schedule it with Amy- but I'm always seen by Simon. If I book my appt with someone in particular, I expect my appointment to be with that person- not disregarded. Super frustrating. Anyways, my refill was super rushed because Simons next client came in. Usually I am sitting in the chair for over an hour. This time was under an hour. I've enjoyed my nails and experience every single time and Simon and Amy know that because I always told them how much I love their salon. But they did me wrong my last appointment. Simon didn't ask what shape I wanted. He gave me these ugly, square, pointy nails. Every time he's done my nails, they are a very subtle coffin shape. My polish is bubbly, the shape is terrible, and the refill is SUPER THICK compared to their regular work! I told them before I left I was extremely unhappy with my experience. I told them that they asked me to come in earlier and then they had the audacity to rush through my nails. I also told them they should've never called me in earlier if they would rush through the appointment. I brought my child with me. She got the princess manicure. Amy asked her, while she was doing the manicure, if she wanted a design. My daughter loves designs and I'm pretty sure that's the only reason why she likes going with me, is to get a nice design. Amy asked, but she never fell through with the design, because she hurried to get to her next client. They definitely did me wrong and I don't recommend agreeing to them asking if you could come in earlier. read more

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Sophia Nail Spa is a wonderful and relaxing experience. It is very clean and the technicians are excellent.

Love this place! 2nd time coming- first time my dip manicure lasted a whole month + some days (and i have a baby and work as a vet tech) so very good quality given I use my hands all the time! Can't wait to come back next month! They are so nice there and the salon is very comfortable to be in. read more

Sophia Nail Spa - Nail Salons Near Me - West Roxbury, Massachusetts

I have been having my nails done by the owners for over three years, upon hearing that they opened up their own shop, I also followed them! They have created a nail salon that is beautiful, clean, the atmosphere is very relaxing, with calm music playing in the background, and the services are reasonably priced. The quality of the products used are top shelf! Amy, Simon, and their staff take their time to make sure your nails come out perfect. They pay attention to detail making sure that you are more than satisfied. Everyone is very nice and helpful, especially when you need advice on which color to go with. read more