They let me play a cello! Which was very cool. One thing ,…read moreas a lyricist (my instrument is words so I make word music for the instrumentalists)... they ought to have some anthology on poetry or learning scansion books - it would make lyric writers better to study this

On May 5, 2026 I left my professional-grade trombone at IMC for work to improve its slide…read moreperformance. On May 18 I was assured that the job had been completed. Arriving home, I found the slide to be WORSE than when it had been left there. It also seems that none or very little of the promised work was completed. After hiring a specialized brass craftsperson to do the job, the trombone looks and feels incredible. I emailed IMC on May 21 after having it inspected by the new repair person and learning how badly the store had performed. Nearly every item requested at check-in was not done, including replacement of the old, deteriorated cork barrel slide damper.

Great music shop! They have an impressive variety of good gear in a relatively small footprint. The…read morestaff was super helpful and friendly. They let me peruse and noodle about, and in the end I found a guitar that I loved. They took good care to show me the features on this particular Martin, the electronics, the neck adjustments, etc... I felt genuinely appreciated shopping there. Will be back again!

Great customer service. I needed a longer strap for my…read morebass. I was shown to a huge selection of straps with various styles and sizes. Fair prices

Have bought and sold guitars for years, and always feel valued as a customer. I choose to keep my…read moremoney LOCAL, even in this online era...and YES they are also online! Go shop there...from our old friend Paul on 4th Avenue to Milo and friends on N Campbell...these are your friends and neighbors who love music like YOU do. Buy a banjo!

I was recently given a guitar to start learning on, the most obvious issue being that it's missing…read moresome strings. I figured I would take it to a local business to have it it re-strung and looked over. I waited all week to go at a time outside of my work hours because their hours are very limited. I walked in holding the guitar and the first thing that was said to me when I walked in was "we're not doing anymore repairs today". The gentleman then asked me what was wrong with it and I explained that I didn't know what and wanted it looked at. He offered to write up a value on it to let me know how much it could be worth, and I explained to him that my intention was to play this guitar and that would really only be helpful to know to compare to the cost of repair. He did show me a few guitars they had in house at what seemed like a decent price. But instructed me to come back when the repairman was in, which could be anytime because even though he had hours, he is a gig worker and sometimes has to leave. It largely felt like he was more interested in selling me something versus addressing the concerns I currently had. Can't blame him in this economy, I suppose. He was kind and it is a cool shop, just didn't seem like it was what I needed based on my situation. This place has a very small town, small store feel - if you're looking for a wide variety of instruments and/or consistent hours, this might not be the right choice for you either.

Hi. My 11 year old son started out on the cello and at the first performance someone tripped over…read morehis cello. My son was really upset but we had insurance and took it in the next day. They were so understanding and made my son feel better. Half way through the year he switched to the Violin through the rental program. The employee was so compassionate and patient to help solve the payment transition by calling the corporate office resulting in listening to his concerns and reasoning to a successful accomplishment for us. The staff is very kind and has really won us over. I am so glad it is close to our house as well. The gentleman also gave us a few extra items that would go along with the violin. I'm sorry I cant remember his name but I believe he has been there for a long time and I can see why. Beth W Tucson

Great experience! Travis was able to help us with all our questions, it was a pleasure to have my…read moredaughter learn music at this location with Susan. The staff is always very helpful! Highly recommend this place!

It's ironic how life can present the world to us at times. Today, after what's seems like an…read moreeternity, just out of the blue I made an appointment to go see Stefin Gordon at Rainbow and check out their huge selection of high end acoustic guitars. I've been a longtime customer of Rainbow, but my career as an ER nurse had kept me insanely busy over the course of the pandemic. Even after it was over, I was so burned out emotionally, I just couldn't even reach for my guitar. So today, ironically, something just told me, it was time. I called and spoke briefly to Stefin and said that I was looking forward to seeing everyone again, including my old buddy Scott Riedle. Once I arrived, Stefin told me the terrible news of Scott's passing. It really hit me cause I had come to know Scott as someone I would regard as a friend. I feel so bad cause I was so caught up in the pandemic and all it's horrors I never even knew Scott was ill. We chatted about him, of course and then explored my next purchase. It was, despite learning of Scott's passing a delightful experience as always and I look forward to seeing Stefin and the others again very soon. Once I got home I looked up Scott's information and I come to realize that he passed away a year ago. Who knows, maybe Scott was giving me a kick in the butt from the other side, saying "come on man, start playing again!" Regardless, that's how I'm going to interpret this coincidence. I'll be getting a new guitar from your friends soon Scott, and I'll be thinking about you when I play., Miss ya buddy!

Harvey is a very good guy and his shop is very nice and he's very reliable and his prices are great…read moreand he'll work with you. He's very flexible. I highly recommend this shop.

I recently had a great experience at Guitar Center in Marana, AZ. I ordered a used guitar from…read moreanother store. When it arrived, it wasn't as expected. Johnny, who I believe is the manager (not sure), suggested I make use of their return policy. I could take it home and make sure of my decision. When I decided to return it, he spent a lot of time with me choosing another guitar, walking me through each step. I then had their guitar tech (Gunner) set it up for me. He did a great job. I'm am more than pleased with Guitar Center and will certainly return their for future purchases. I am a semi-retired professional with 36 years of performance history.

Staff is pretty solid here, especially the luthier. Very personable and spent some time offering…read moreup info and help which was appreciated since I am new to playing the particular instrument I brought in. In general if the staff isn't busy you'll usually have someone greet you and offer help. It's nice to have a physical store that you can go to try out equipment, get repairs, ask questions and purchase products.

I find myself in possession of a BEAUTIFUL mandolin. Yes, I know, but there you have it. I wanted…read moreit to be with someone who would love it and make beautiful music for their muse. So I went to the Chicago Music Store, Tucson's go to for all things music. It is a BEAUTIFUL PLACE that caters to all things music, instruments, tools amps, just a breath taking array of musical instruments to create magic. Almost inspired me to hang on to aforementioned mandolin. But I sold it to them so that it would end up in the proper set of hands. While there I chatted with the owner and his assistants who were friendly, extremely knowledgeable and clearly in tune with musicians. They will find it a good home. I browsed, and was amazed at their inventory! If you are looking for ANYTHING in the music oeuvre this should be your first stop. Smack downtown on 6th Ave. Hurry in and feed your soul.

Our visit to this long standing store was super short and simple…read more We were walking around downtown and stopping at shops as we passed them, curious to learn what the insides looked like and what the place truly offered. This is a classic old school music store IMO. Simple, small and stuffed from ceiling to ground, wall to wall with equipment of all sorts. Music instruments, supportive items, new things to discovered, unique and special, and more. Very kind people, quiet space. *I didn't check if bathrooms were available

I thought it was the 70's again; an organ store in a mall? Musician dreams realized...until I…read moreremembered I forgot how to play. Still, worth looking into.

So helpful, they opened up even though we did not make an appt. Gave advice and offered more help…read morewith accessories!! So Tucson!!

Somewhat a small store on the eastside, but they have a pretty good inventory. One bonus is that…read morethey stay open late--until 8:00. All the other music stores in town close at 6:00, so if you need something, this will be a life saver. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Went here to get my son a instrument for band class and this store was amazing! A+ customer service…read moreand a very professional staff! The guys here were very very helpful and very knowledgeable. I will only come here if I ever need anything when it comes to musical instruments.

Ordered a new drum kit for a price that can't be beat! The staff is awesome and know there stuff!…read moreTony is NOT a BAD guy he just very busy and that's why he hires people like Dan :-). I was so pleased with the service I went back the next day and bought my girlfriend a bass. I have been searching all over town for a place with service like back home in Long Island NY and this is the place for grate one on one service!! I'm a lifer and will keep coming back :-D

I went in just to check out some Basses and the employees were super helpful. Tony helped me with…read morethe different models of Stingrays and offered to order one that wasn't in stock. Offered to discount the price as well, great shop!