Great experience! Travis was able to help us with all our questions, it was a pleasure to have my daughter learn music at this location with Susan. The staff is always very helpful! Highly recommend this place! read more

This place is in desperate need of somebody who knows how to multitask. Customer service is lacking. Prices are way too expensive.

Great customer service! I have purchased one guitar from this location already & will be purchasing a second guitar tomorrow! I have worked with two associates directly, "Heaven & Kara." Heaven, helped me with my purchase of an Epiphone ES 339. Both, Heaven & Kara, have assisted me with my upcoming second purchase. Indirectly, another associate named, "Marty" has been involved in this second purchase. I'd recommend the staff & this location to anyone from the beginner, to the more experienced player. read more

Hi. My 11 year old son started out on the cello and at the first performance someone tripped over his cello. My son was really upset but we had insurance and took it in the next day. They were so understanding and made my son feel better. Half way through the year he switched to the Violin through the rental program. The employee was so compassionate and patient to help solve the payment transition by calling the corporate office resulting in listening to his concerns and reasoning to a successful accomplishment for us. The staff is very kind and has really won us over. I am so glad it is close to our house as well. The gentleman also gave us a few extra items that would go along with the violin. I'm sorry I cant remember his name but I believe he has been there for a long time and I can see why. Beth W Tucson read more

I hate to write this review because the local staff is great. My daughter rented a sax with LDW coverage (which says on their website "protects you against loss of the instrument due to fire or forced-entry theft (a police report is required)". Her car was broken into and the sax was stolen/ They filed a a police report. We have been back and forth with the national customer service for well over a year and they have still refused to take care of it. They continue to charge her account and she has paid over $600 since the theft. We really like the local staff but I cannot stress this enough - DO NOT RENT FROM THIS COMPANY! read more

This place actually had a Black Friday worth going to. I went in and paid for two lessons for my kids which I was going to do anyways. And we got two free guitars. We also got a bundle package for other items for a markdown price which was great. This is the stuff people should be doing for Black Friday supporting a local music store. Make them a better person anyways. The staff has always been very helpful in helping me choose the instruments I'm looking to buy. Prices are just as good as they get. They have a wide variety of prices what do you want the cheaper more economical instrument or you can pay top dollar either way they got nice stuff. read more

One of the worst experiences I have ever had dealing with incompetent employees all the way up to management (heaven) to even cooperate , I'm so thankful I no longer have to deal with any of these people again especially the guitar instructor, I did not appreciate every little comment he made about any of the equipment we brought in to shame my child because the items he brought in were passed down from his grandfather , I also find it way more convenient to order my items on Amazon for a much lower rate and to not have to deal with individuals that are looking to charge me an over priced rate , I gave a small shop a chance to help out locally and all they did was run the "he said she said " experience, I will not and do not recommend this place to anyone , one of the worst experiences I have ever had at any facility . Good riddance !!!! read more

Everyone there is so nice and they work so hard to be as helpful as possible. If they don't know the answer to something they find out for you as soon as possible. They really care about their customers and especially the students. The rental program has been so helpful for us and when our violin needed a repair, they gave us a loaner while it was out and the repair is always free with the rental program. When we needed our guitar restrung, they did it right away. with enthusiasm! I always appreciate happy people. You can tell that they care about you and your children. The lesson program is great! Great prices, great violin and guitar teachers, and really flexible scheduling. When we have a soccer game or my daughter gets sick, they schedule a make-up lesson for us. No problem. I especially love how they support the local schools music programs. You can't even tell that they are a big company because they feel so local. They are a very busy store and it always seems like they are taking care of lots of customers, including those that need instrument repairs. I imagine that only so many cellos and violins can be fixed at one time. Especially if it's more than a bridge or a broken string. 2 weeks sounds totally normal to me if it needs to be sent to a professional. For any instrument. It's not their fault if something gets ordered to a nation wide center and it takes 2 weeks. That's how long free shipping takes. Even on Amazon. We love them and recommend their rentals and lessons to all our friends! read more

i rented an instrument for my daughter "while"she was in school. the shut down closed it along with so many other businesses. so it sat in my living room for months until they reopened. now they've persistently called my workplace and home. these people are trying to gouge us to cover their losses during this pandemic. which i find truly disgusting. as a person who works in the service industry, i will share with any and all parents to ditch this place. sad because when i used them years ago for my son i had no problems with them but they've definitely changed for the worse read more

My daughter's school cello needed a repair, so I called around, and Music and Arts said they could do the repair for $30. We took the cello in the next day, and were told they'd call with an estimate. Week after week, nobody called. We called them, and they told us to wait until someone called us. Finally, almost 3 weeks after we dropped it off, we called back again and were told it would cost $144! (What? That's nowhere near $30!) What's more, they said the cello was now in Phoenix and we'd have to wait for it to be sent back. (Nobody told us they were sending this cello to Phoenix, that news was a complete surprise! Nobody asked if it was OK.) But...no worries...they promised to call when it arrived. I bet you can figure what happened next...yep, nobody called us. Finally, after another week and half we called them, only to be told the cello had been sitting there waiting for us to come get it. Looks like I'm not the only poster with this problem, either. My husband picked it up today, and asked why the repair was so expensive. The employee couldn't tell him because he couldn't read the invoice! Now my daughter has a cello concert in a week and no cello. These people held onto her instrument for a month and it's not fixed. Never again. Stay far, far away. read more

While, we did like the place when we came in a few weeks ago. We are still waiting for a call about an element book we ordered. I called them to check the next week, nope, they did not tell us it is on back order for weeks???????? I think that if a company or business takes your name and number, they should keep you updated so I am bumping your rating down for you all need to call people back!!! read more

The staff are helpful and courteous. My clarinet teacher, Joe DeRaad, is the best. He's kind, knowledgeable and has a talent for knowing what techniques will help an individual student the most at any given time. I'm in my 6th year as a student, and Joe has helped me improve my tone and rhythm exponentially in just 7 months. read more

The staff is extremely knowledgeable and friendly to customers. I had a great experience, along with any friends that I have sent to this store. The store manager was extremely helpful as well. I would reccomend Music and Arts Tucson to everyone interested in purchasing, renting, or learning to play an instrument. They truly care and have the customer's best interests at heart. read more

This organization borders on fraudulent and you should not even consider doing business with them. We paid over $300 cash for a guitar ( a present for my son) and they happily took our cash and then failed to deliver the guitar. When we called, no one had any idea why we didn't get our purchase but promised to check. They later called and said it was shipping the following day. It never came and we never heard from them. When we called again we were told it was still on backorder so we cancelled the order and asked for a refund. They told us since we paid cash it would, "be more complicated". Just found out they cannot issue a refund without going through their corporate office and mailing a refund check. It has been almost a month, we have no guitar, they are refusing a cash refund, and are telling us, "the check is in the mail". Do not give them any money or depend on them to follow through on any contract or agreement. read more