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    Sons Grocery

    4.0 (1 review)

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    Publix - Locust Grove

    Publix - Locust Grove

    3.2(23 reviews)
    8.3 mi
    $$$

    When Publix fills an RX, their website and app says that you can skip the pharmacy checkout line…read moreand go to to the Prepaid pickup window. See pics for where they are promoting this. Don't believe them...they don't do it. I go to the Locust Grove, GA store #1052 to pick up my 1 $2.07 RX. I walk past the line up to the Prepaid Pickup window. I am told by the person at the regular pickup window to go to the back of the line. I tell her no need to because I prepaid. She says there is no one to help me even though there are at least 5 other people working. I say I will just wait here. I am told that the 2 that can help me are both on the phone and they are too busy to help. So I stand there waiting on my prepaid RX while the snarky cashier helps every other customer except me. After they clear out all the other customers she tells me she can get me now. One of the other two that can help is off the phone but didn't even bother. Don't offer a service that you don't provide and then have nasty, mean girl staff make sure they don't help you. Complete customer service fail and unfriendly service on top of not delivering what service that you promised and promote. Also don't think you will get help from the Publix corporate office either. After 6 calls of being hung up on and transferred all over the place because there is no "CARE" in their Customer Care, I finally was able to leave a message for a "Mike Chavez" over the Pharmacy services for store #1052. Did he give me a call back? No he did not. And based on Publix's total lack of caring about the customer, I am sure I won't hear from him tomorrow either.

    Just purchased an all butter pound cake. Cake was the driest, flavorless cake I have ever eaten. No…read morebutter flavor, no moisture.

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    Publix - Locust Grove
    Publix - Locust Grove - Skip the line excerpt from Publix website.

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    Skip the line excerpt from Publix website.

    Sons Grocery - grocery - Updated May 2026

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