So here's my experience with Sonoran sky.
I originally came in and was very happy with the service from the hygienists and the doctor.
As I continued to come here I ran into some issues with the receptionist/ office manager being extremely aggressive and rude.
I updated my Yelp review to reflect the unnecessary rudeness and aggression from her. In my updated review I still didn't go one star, and I gave credit for the doctor and hygienists.
Along the way, I became pregnant. I scheduled my routine cleaning which was due during the first trimester. My significant other who was newly on my dental plan also scheduled a cleaning for the same time.
He was called in first for his exam and then I was brought in for my cleaning. The doctor came, took a quick look and the hygienist tipped the chair back and began working. We discussed my pregnancy and he shared some about his family.
I had terrible morning/ all day sickness and was thrilled that my nausea hadn't hit yet so I could get through my cleaning.
All of a sudden, the officer manager came into the room demanding that I update the Yelp review. I told her that she was the reason I had lowered it from the original 5 star review.
I did agree that I would increase it after we were completed and she left the room.
The hygienist, who remained very professional throughout started working again.
The officer manager yet again burst in, this time demanding the hygienist stop and telling me I had to update it right then and there.
I told her I found it extremely unprofessional and that I didn't see why my care as a patient had to be interrupted so she could feel better about my review.
She told me if I didn't update it that second she was going to refuse service and I wouldn't be able to get my cleaning.
Now, normal circumstances I would have told her where to go, but I needed the cleaning done and was worried I wouldn't get another chance like this without the morning sickness. In addition, I was so hormonal and emotional I was scared I would burst out crying.
I told her I felt like she was bullying me, as a patient, impacting my care and without one care that I was pregnant.
It was at this point the doctor came in and she told him that she had given me an ultimatum to leave or change the review (which again, was not one star!) And the doctor backed her up.
I pulled up my phone and changed the review, holding back tears. I explained to the doctor that my problem wasn't with him (until now) and that I had only lowered it from 5 stars due to my feeling that the office manager was rude and aggressive. I told him I felt as though having my care interrupted while I was bullied into changing it proved she deserved my assessment.
He said, well normally if people aren't happy with me they don't come back.
I told him that it was obvious to me at that point that he was going off of her word and hadn't read the review because he would have seen I specifically mentioned that despite her, I still praised him and the hygienists. I told him that prior to him coming in and allowing her to bully me, his pregnant patient, I had no problems with him. I then asked him to leave so I could get my cleaning.
During this my significant other had heard from the next room over and had come in to support me.
The doctor finally left, taking the psycho office manager with him. The hygienist looked embarrassed and uncomfortable. He remained professional and finished my cleaning with the top professionalism that was possible.
I cried for two hours leaving the office and waited until now to update my review because I didn't want to rehash all of it while I was so hormonal.
I've never been made to feel so powerless in my entire life. As for the doctor, I understand and respect backing up your staff, but allowing your staff to interrupt a patient's care and allowing them to bully a pregnant patient while part way through a cleaning without even having all of the facts is reprehensible. read more