What a terrible company! I used to be able to print my holiday letters there for a reasonable price…read morefor years then the price skyrocketed to hundreds of dollars. Today I needed to send a fax. There was no cover sheet and to get any help with it cost $30. These people should be run out of town. Go to Patt's Copy World instead where people will fax for you and the charge is minimal.

There is no one to help and we do finally find someone , they acted as though I was bothering her…read more And barely answered my questions. a week 10 days ago was told to me if I signed up for app I could get $20 coupon and would be in my account in 4-5 days. Today I was going to by a printer .First she overcharged me $60 when I told her it was on sale for she just changed it (not asking for a price check-which makes me question ) and apparently the coupon has not been activated ??? . I told the woman I was canceling the order People behind me gave me a thumbs up. I don't care if I have Togo out of town , I will not go in there again. In past I bought multiple computers iPad And such

Very helpful when I bought a new iPhone for my hubby. And, they'll help him transfer data and learn…read morethe tricks on his new phone!!

Apple tech issues? Tired of shlepping an hour to Corte Madera? Look no further -- visit cafeMac in…read moreSonoma on Broadway! So I finally upgraded my iPhone from 13 mini to 17 pro mac. In the process, I took all of my family's numerous USB(A)-Lightning charging cables to my local environmentally friendly recycling center. A week later, I realized that my cordless keyboard and cordless magic mouse both still need to be charged using USB(A)-Lightning cables. Duh! Groan. I had moved to Sonoma where I discovered that there isn't an Apple store nearby. For several small issues, I've had to drive an hour to Apple Corte Madera or waited until I needed to go to SF to visit the Apple Chestnut Street location. Both tend to be crowded. I drove an hour to Apple Santa Rosa, but their staff left me underwhelmed. I couldn't find a used USB(A)-Lightning cable on FaceBook Marketplace that was near enough to me. My environmentally friendly recycle center in San Rafael (Renew) isn't open on the weekends, where they also sell a variety of used cables. ChurchMouse in Sonoma didn't sell the right type of used charging cable. So ... I drove to Apple Corte Madera, where the salesperson *ostensibly* listened to my problem and then promptly sold me the wrong charging cable. They sold me a USB(C)-Lightning cable, insisted that it was the correct solution for what I needed, never asked the year of my destop Mac (it's on their system), the year of my laptop (it's on their system), or what kind of Apple block plugs I have at home. Spoiler alert ... I now realize that they are all USB(A). Rather than drive to Corte Madera AGAIN, I wisely tried out cafeMac on Broadway in Sonoma. BINGO. The owner and staff members are super friendly and understanding. They are great with tech. They are good listeners, unlike some of the staff at Apple stores who are young, new, overly confident (and sometimes wrong), and constantly trying to sell me additional things that I simply don't need. cafeMac happily offered to exchange my "wrong" USB(C)-Lightning cable for the "right" USB(A)-Lightning cable, at no charge. I asked if they needed my receipt to show that I'd bought it directly from an Apple store just a few days prior. They didn't need to see it. Their customer-oriented attitude and friendly nature immediately put me at ease and make me want to come here for all my Apple tech problems and purchases! Their location on Broadway is excellent and street parking is easy. Kudos to owner Jim Witous and his excellent staff for such a smart idea -- providing real service to a geographic area which is not served by Apple. I am so glad to see cafeMac able to service the many Apple users in Sonoma and Napa. I was surprised when I moved here to Sonoma to discover that Apple has no store in either Sonoma or Napa and has no plans to service these areas. I'm proud to support my local stores and impressed with their service attitude. Sonoma Proud!

I decided to go ahead and review this company since I have lived in Sonoma for 18 years and I have…read morea strong computer background (previously Software Developer, Network Administrator and I.T. Director). From the other reviews, it seems you will either luck out and have a positive experience and give them 5 stars or more likely have a horrible experience, give them one star and never come back. I used to use them for my network support at my office and I purchased one of their own branded PCs. It was pricey, but I thought I'd get good service when I needed it. I am qualified to do all of my own technical support, but am too busy and wanted their help. Since I didn't want to drive to Santa Rosa or Marin, I went in a couple of times and was generally happy. Since I have worked in the Silicon Valley in the past, I thought that the owner, Chris, was just a quirky techy guy. Once, I needed to connect to one of my PCs remotely, and had no time to research how, so I paid them to handle it. After they charged me hundreds of dollars to come out on-site and install some third-party software that never worked, I found out that Remote Access was a free, built-in feature of the Windows operating system, so I stripped off their product and set it up myself. My "final straw" happened when their PC started making a very loud whining noise. I wanted to have them look at it, but couldn't afford to be without my workstation for days. I called and explained the situation to one of the technicians. I asked how busy they were and was told that they were days out in getting to repair PCs. I asked if I could "get in line" before actually bringing the PC in. Since it still functioned, I didn't see the point in my having to do without my PC while it sat on their shelf for days until they could get to it. As a repeat customer, this did not seem like an unreasonable request. He said to stop by in a couple of days and he would take a look at it. I went in two days later. Unfortunately, Chris was the one at the counter and I couldn't talk to the technician I had spoken to on the phone. When I explained my situation, Chris flew off the handle, shouted at his employee and then berated him in front of me, demanding to know if he had promised to allow me to "cut in line" in front of the other customers that were waiting for their PCs so that he could look at mine. I felt really sorry for the employee. After I had had enough of listening to his tantrum, I said that I would just take care of it myself. "Good luck with THAT" he shouted at me as I walked out of the door for the final time. I had to work on a Sunday, but I went to Fry's Electronics and got the replacement cooling fan that was causing the problem with no downtime of my PC. I like to shop at local Sonoma stores. I don't expect the best prices, but I expect good, personalized service. If you decide to go ahead and risk a very unpleasant and unprofessional experience, be sure to rent the old Seinfeld "Soup Nazi" episode so you'll know how to behave as a customer of this place.

I have been taking my computers to Sonoma Computer store for 13 years, Chris the Owner, couldn't be…read moremore helpful!! I make the drive and trust him with all our computers!! I can't tell you how many times I have taken in a computer that wouldn't even turn on and Chris and his guys brought it back to life!! Thank you Chris and Sonoma Computers!!

Frank installed a Tubbutec midi mod into my Juno 60, and also fixed an issue where one of the…read morevoices was very noisy due to an aging capacitor. The service was top notch. Frank was super easy to communicate with, and it was incredible talking and learning about vintage synths with him during the repair process. Would definitely recommend him for synthesizer repair!

I took my Yamaha digital piano to Frank so he could replace the LCD screen which was starting to…read moreglitch. He knew exactly what he was doing, and he did the job quickly and at a fair price. I recommend him to anyone needing keyboard or other audio equipment repairs.

I just took my stereo in for repair. This is after video &audio repair work on it. I was charged…read moreover $300.00 for repairs. The stereo never played right after repair. Just took my stereo in to a real stereo repair shop. The repair center told me that it has never been opened for inspection. Complete rip off !!!!!!

We purchased a brand new 65" LG TV that turned out to be defective for $1300. It was purchased…read morethrough Amazon. We contacted LG and sent them an image and they said that it had physical damage and wasn't covered under warranty. By close inspection it had no physical damage. They told us to call Rashid Mughal for his technical repairs at Video & Audio Repair. He came to our house and inspected it and saw that it hadn't any physical damage and he contacted LG and their tech agreed. He then took the TV to his shop to repair it as it had internal damages. We contacted him after a week and he said that we needed to contact LG. We did and they told us that the TV had physical damage. Even though it didn't have it when he took it away. So we are now out the TV his fees of $130 and $100 so now we have no TV and we are out over $1500. Don't buy an LG and don't have your TV serviced by Video & Audio Repair.

Finding someone to fix an appliance is daunting. I contacted LG for a referral for a repair to my…read morerefrigerator and the recommended Linet. Everything was great; communication, knowledge, friendliness and cost.

I don't write Yelp reviews but felt compelled to after a really great experience with Linet…read more My LG OLED TV suddenly died on me after the initial warranty expired, which meant I'd have to pay for any repairs or replacement. Thankfully I bought it on a premium credit card with an extended warranty benefit so decided to go through with it. LG's site pointed me towards Linet to attempt a repair. Alex was very helpful in trying to diagnose and explain the problem. Ultimately a replacement board didn't work out, so the most likely fix per Alex's experience was a very expensive panel replacement, at which point a new TV made more sense. Even still, Alex was very helpful with my extended warranty claim process which required documentation. Alex was experienced with this process and even advised me on how to get through it more quickly by telling insurance to call him for additional information they were seeking. Got my claim fully paid out shortly thereafter. Thanks again, Alex!

Daniel did a few small jobs for us in Oakland many years ago, fixing some problems another…read moreelectrician created. When we needed to upgrade our panel recently to 200 amps I thought of Earthstar but I figured by now with inflation and Daniel's many years of experience, and working from Sonoma, they would be too expensive. Someone who was working on our house (when I started looking for electricians) knew of Earthstar and said their electricians were great and they also had this super nice and helpful front office guy, John, who made working with them a pleasure. So, now add that overhead to the pricing...I was sure they'd be too expensive for us (although probably worth it). But Earthstar had the lowest price of the highly-rated Yelp electricians we got bids from! We ended up with the rarest contractor experience: an "A" in professionalism, quality, and value. John was indeed such a pleasure to work with as was Taylor, who did the wiring. Taylor also has carpentry experience and not only did a fast and expert job on the panel, but also did a great job replacing the siding around the panel where the house angles out. I really appreciate that he paid attention to the things that concerned me and went above and beyond in those areas. I'm trying to think of another project so we can use them again.

Preface: This rating schema needs ten stars. ;^)…read more I contracted Daniel to assist me in ensuring a very dated, derelict, freewheeling small wind turbine in Berkeley, CA was safe to perform work. Daniel is a champ!! Understatement. If there were 10 stars in this rating schema, Daniel would own this! Daniel is INCREDIBLY accommodating, and REALLY enjoys his work. He was not only gracious, malleable and competent, but quite adept at thinking on his feet. This was MOST appreciated, because prior Lic C10s I had come through did not offer the same thoroughness, care and consideration. It was clear, in the past, once these historical electricians grasped the magnitude and complexity of what was involved with decommissioning this installation, they turned tail, 'attained escape velocity' and the homeowner did not see them again. Not Daniel. Daniel even went under the house into the crawl space to try to trace all the connections, too. Additionally, he went above and beyond the call of duty and was able to extricate the wind turbine brake cable which, unknown others had made unsuccessful attempts in the past. Wow-squared!! I can say with 100% confidence that the wires from the wind turbine are capped off, and the connection from the AC connection to the phaser/inverter is capped off. The installation is now safe to work on without being concerned about the flow of electrons from the wind turbine or from the PG&E electrical distribution network. This was a HUGE decommissioning milestone in this project!! Couldn't have done this without Daniel's help. Word on the street is, he also does work for Grid Alternatives. Can't have a better recommendation than that!

My name is Lex Filipowski and I am THE WORLD'S BIGGEST theBOOM HEADSET FAN ON THE PLANET!!!…read more TheBoom Headset and the people who work at theBOOM are amazing! I have used theBoom Headsets for MANY years! They are ABSOLUTELY AS GOOD AS THE COMPANY ADVERTISES! THE ARE SIMPLY THE BEST NOISE CANCELLATION HEADPHONES ON PLANET EARTH! PERIOD! I own 3 companies including a Customer Service Training Company and I am speaking with my clients throughout the United States almost every day and in various very noisy environments. Whether it is in my office or in a very loud airport, or on my boat as I speed up or down the Hudson River in my 28 Foot Cabin Cruiser, theBoom Headsets CONSISTENTLY do an AMAZING JOB cancelling noise, which helps me make sure that my clients can hear me clearly in EVERY SINGLE CONDITION POSSIBLE! Shortly after I received one of my early theBoom Headsets, I tested the theBoom Headset with a friend of mine by putting a very loud Vitamix Blender on directly in front of me while I was on my cell phone. After giving my friend the noise-shattering sounds of a high-powered blender through my cell phone, I then plugged my theBoom Headset into my cell phone. My friend then told me he thought I had turned the blender off. I told him that I did not turn the blender off and that in fact the blender was still going loud and strong as my friend and I were talking. I had simply plugged my theBoom headset in. As an entrepreneur and a business professional, I HIGHLY RECOMMEND theBoom Headsets to anyone who wants to be heard clearly in any type of environment! Thank you to Jane, Emily and the entire team at theBoom for all that you do and for all of the exceptional help you have given me through the years! Sincerely, Lex Filipowski Fishkill, NY

This is a waste! No room for improvement! Customer service is un professional! I have spent almost…read more3 months on my return items they dint work the 1st or 2nd day! So I return them in March! This has been the worst company I have dealt with! If you can reach them by phone after many weeks (they don't answer the phone in morning after noon or weekdays or weekends!) when you reach someone they don't know anything? They take another 2 weeks to call you back 30 days later they sent me email let me know if I need technical support (keep in mind I return it the 3rd day!) they have no idea about my return even after I told them that my tracking numbers said they sign for package 30 days ago! Its been 3 months and no Refund! No calls No emails Not a single care in the world! Skip this company and run! I hope I get my money back! Small claims court is my other option maybe next week

I stopped in Curtis on upgrading my system and Jacob was an absolute gem of knowledge! He took me…read morethrough multiple listening rooms and let me try some incredible speakers and we talked room design and musical instruments, the kind people at Music Lovers Audio are there for your audio questions and upgrades

The Zero Hero Strikes Out Again... My purchase in 1995 came…read moreto just under $23,000 and with inflation this system would have cost of $53,000 today. Both numbers represent an amount that is close to the average gross income in The States. The issues that I had with Graham persist to this day and over a $500.00 screw up for auxiliary speakers that were charged and never delivered. Did anyone verify from MLA? Who knows, doubtful. The Sonus Faber speakers that I selected needed new grill material. My wife was kind enough to contact the SF location and she was told that Sonus Faber would be happy to send new grills at no charge. SF contacted Graham and guess what? After seven months nothing. I called the distributor and asked if grills could be sent and if Graham ever placed an order for me. Yes on the first and just like Graham, no order was made. This type of behavior contradicts the policy and/or credo of Music Lovers. On the inter web: https://www.musicloversaudio.com/about-music-lovers Graham doesn't live up to the long-term/lifetime relationship.