The "Beast" died and would not boot up...3 weeks before my daughter's wedding. Fortunately I use…read moreTime Machine and all files were backed up. Jon Kennedy was patient on the phone, explained his process and was very clear. Although Apple products are not his personal first choice, his Apple knowledge surprised me. Personally, Jon is a delightful guy, personable, friendly, upbeat and caring. We chatted a lot then discussed his process. Honestly, I was so distracted by my daughter's wedding logistics, that I didn't care how calm and laid-back Jon's approach was. (Normally, I would expect urgency and "yesterday" in my computer concerns.) Jon was communicative and positive, presenting caveats when necessary. I'm impressed that a normally PC user was so incredibly knowledgeable about Macs. Thank you, Jon, for 2 lessons. 1. I have a trusted new vendor. 2. Making me slow down and be patient with you, turned into a non-issue. I had my ancient (but working) Mac Book and access to all necessary files. The Beast is roaring and the wedding was gorgeous!

Jon has been servicing our business Sunset Linen for over a decade, and we couldn't ask for a…read morebetter IT expert! No matter the issue--whether it's troubleshooting tech problems, recovering crashed computers, or handling upgrades--Jon always has the answers. His knowledge, reliability, and quick response time have been invaluable to keeping our operations running smoothly. We truly appreciate his dedication and expertise.

I've had excellent customer service before but this place takes the cake. The employees were very…read moreattentive and helpful. They have a great selection of products and services all under one roof. And the clearance and open box items are a great value. Go see them and let them know Julianna Hart sent you!

Best Buy used to be the "Best Buy" - no more and hasn't been for a while. They obviously have gone…read moredownhill and I can't wait for them to shutter down! Here's our recent transactions and interactions with this horrible location. I wanted to buy a new 70" TV for my living room and move my 65" into my garage because I got a pool table and made it into a cool place to hang out. The Samsung tv was on sale and I purchased it. My dad saw it was on sale and bought 1 two on a separate transaction. we picked both up and brought them home (1) to my house and 2nd to his house. I took it out the box and had it hung up and it was shattered. Had to bring it back and get another one. THEN - my dad's tv wasn't opened until super bowl and it's freaking cracked too. same thing ...immediately took it back and denied because it was over 30 days. so best buy won't help and samsung won't help. If you want to try to contact anyone ... GOODLUCK! It goes straight to India !!!! If we bought it at Costco...we wouldn't ever have this issue. I will never buy at Best Buy again. So now I have to use my Costco annual rewards check to buy a new TV because I will NEVER buy anything from Best Buy again!!!!!!!!!!!!!!!

Need to wedding print out last minute and I was having trouble figuring out how to size everything…read moreand print myself. They were so helpful in helping me print out everything. Amazing workers!

Awful customer service. I was in line first and the employee…read moreignored me and let another customer go ahead of me and cut me off. I'd been waiting at the register for a clerk for 5 mins.

Nice customer service. They didn't hesitate to try a few simple troubleshooting steps even before…read moregetting to the diagnostics. And it was all left to me. Old computers are recycled of for free, that's helpful. I'd definitely make this my first stop for PC needs.

I took my laptop in for a OS reinstall and data transfer. They lost all my baby pictures from many…read moreyears ago. I was heartbroken. All they said was sorry. I will never go back and I was devastated. They said I don't know what happened.

Over 16 + years of great dependable service. Peter,owner, even drops off repaired computer and…read moreshows you how it's working on his way into his place of business Kay

I have known Pete for many years and he does great work! He's built several computers for us. Just…read morea heads up, though, he no longer has a shop. He either does home calls, or picks up your computer.

I really appreciated Jesse's work. My computer was having issues that were stopping me from…read moreupgrading to Windows 11. The person who had originally built me this specialized custom computer five years ago was no longer available. Jesse was able to figure it out, troubleshoot and fix the problem, and get me going with Windows 11, and for a very reasonable fee. Thanks!

Needed computer assistance after a recent move. Jessie was knowledgeable, accommodating (really…read moreneeded immediate help) and great to work with. Highly recommend.

I loaded my truck with lots of 1970's electronics: 2 tv sets with integrated vcr, a record…read moreturntable, cd players, amplifiers, a vacuum cleaner, a microwave, phone answering machine and a few other items I could not identify but had cords to plug into a 110 outlet. So what's good about "Computer Recycling"? I pulled up, dropped the tailgate, a guy comes out and starts taking all the crappy electronics out and stacking it with other junk people delivered. I helped - but this guy unloaded the microwave which was heavy. I then got back into my truck and drove off. What could be nicer than that?! Free disposal of all this old nasty electronic crap. If you are a landlord or your brother-in-law moves out of your house, you will love this place! I can't tell you how exhilarating it was to drive off and leave all of that stuff. No papers to sign, no cranky old guy to say, "I don't know... that looks like nasty stuff." Just drive up, dump it and leave. Who knows? Maybe you can get rid of your brother-in-law too! They may have a job for him sorting all the stuff out. He could probably handle it with some supervision.

This place used to be AWESOME! However, I recently went here and the guy who fixed the computers…read moreis gone. They no longer fix computers. The woman said they only work on the computers they sell and since they sell over-priced junk, I guess they're not going to be fixing any computers. Am now looking for a new place that is reasonably priced and takes only a day or two to fix.

Apple store in Santa Rosa. Immediate help, knowledgeable, patient, had excellent advice, new…read morephones in stock. Was a great experience for someone older and not tech savvy.

Someone finally, (after 10 minutes) approached me, and asked if I needed help. I'm old, maybe…read morethat's the problem, the last time I looked my money/credit works just like everyone else. Maybe it would be a good idea not to expect that everyone knows the inner workings of the Apple Store. I won't be back.