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    Sonoma Backyard

    4.6 (63 reviews)
    Open 10:00 am - 6:00 pm

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    Response time

    3 hours

    Response rate

    100%

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    Reviews With Photos

    Here's Iris chillin in our back yard
    Lisa M.

    We love love Sonoma Backyard! Looks so wonderful we expected it to be pricy, but actually found our most affordable hot tub here. Yep looking for a small one we picked the Iris model. It's awesome. The staff were so kind with my many questions buying style. And so knowledgeable! They gave us everything we needed to get going including incredibly kind patient happy delivery/set up team and a wonderful recommendation for an excellent electrician very knowledgeable about hot tub needs. We are so happy and grateful AND so much more relaxed and healthy. Seriously tho we shopped all over the county and met many bored sales guys. Who tried to upgrade our budgets and desires. Not here tho. They still happily take our post purchase random calls. Oh! I even forgot we had to have a service for a minor repair that we beautifully and quick. Nice nice team.

    Stephen, Louis and Thomas made our family's dream come true. They were supportive and responsive throughout the process: from Stephen who showed me pool designs and was always a phone call or text away, to Thomas who made sure things started on the right foot to Louis who managed the project to completion. The entire team, including Chuy, Art and Patric, who plastered, filled and maintain our pool, respectively, are genuinely wonderful people. For such a large investment, it's reassuring to work with a great company. Can't say how delighted and grateful we are for our pool and spa. What a great summer it has been for our family and friends. And to many more!

    Teresa P.

    Go see Gabe! When I originally came in, I was ignored by the other staff member on the floor. Gabe was on the phone in his office, and after I browsed the floor and was headed out the door since no one seemed to help me, he ran out of his office apologizing that he was stuck on the phone and helped me (the other guy was still ignoring me, so weird). Gabe is a straight shooter, and so am I so I appreciate that. Quick and to the point, got me quotes right away. Super fast experience and I have nothing negative to say. Give this guy a raise. We love our hot tub, thank you Gabe!

    Swim Spa/Hot Tub

    Fantastic products support after the sale! We have had our swim spa now for four years and absolutely love it! We use it to swim against the current with the harness attachment and the exercise equipment accessories are awesome with a lot of videos available on YouTube to refer to for a complete workout. We keep it at 87 degrees for swimming in the morning and then crank it up to 102 degrees for the evening or weekend hot tub! The retractable cover works great at maintains the temp too! A few weeks ago we ran into a problem where all of our interior lights failed and we called SBY to schedule a Technician to try and come out and solve the issue. It seemed like gloom and doom as there were minimal options if he could not get the lights to work. His care and devotion really paid off as he was able to bypass the problem area and re-configure the wire to make the lights work without having to purchase a complete lighting system which would've cost several thousand dollars and instead we were just charge for an hour and a half of labor! They are also great even for the smallest thing like a broken knob that they referred us to another competitor even to find because they were out of them.

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    Page 2 of 2

    Ask the Community - Sonoma Backyard

    Review Highlights - Sonoma Backyard

    Kyle was extremely helpful in immediately quoting us on six different models we were interested in via email.

    Mentioned in 7 reviews

    Read more highlights

    Ashley Store

    Ashley Store

    (515 reviews)

    $$

    We needed a new bed. After shopping on line, we went to the local Ashley store. We found a bed that…read morewould work for us, and then a mattress to put on it. Unfortunately, the salesman said that mattress would not be in stock for a month. Since we really needed a bed sooner than that, we bought a different mattress, another of their series of Ashley Sleep Essentials, that was next up in price. It was all delivered a few days later, and set up for us. After sleeping on it for two nights, we realized that we were falling into a hole in the middle of it. We looked under the bed and saw several pieces of wood that looked as if they were legs under the middle of the bed, but they were lying at funny angles and some were just lying on the floor. We called the store and were told a technician would come in about a week to look at it. That tech finally arrived, said that it was obviously broken, that he would order what was needed to fix it, and then it would be repaired in about two weeks. About six weeks after we had bought the bed, it was repaired. Some screws had been left out of the original piece of frame and some were not properly in their holes, but the new frame seemed to be good. After about eight weeks with the bed, we realized that each of us was lying in a fairly deep depression by the time we woke up in the morning. We had specified that we did not want a memory foam mattress or top of the mattress because we had had that problem with our old bed. We had been assured this mattress did not have memory foam. We later learned that it had a section of lumbar support made of memory foam which seems to be what is causing the depressions in the bed. It is very uncomfortable. We are very unhappy with our experience with Ashley. We do not intend to ever buy anything from them again.

    Went to look at recliners. Found some that we liked. While my husband was signing the paperwork the…read moreentitled chauvinistic old man that worked there told me I should smile....anyway....... After 3 weeks of having the recliners, one of them stopped working. We had to use our extra insurance we bought through them to make a claim. Parts were ordered. Service guy came out and was unable to repair. It's been over two weeks sitting in a very uncomfortable un-reclining chair with my feet propped up on a kitchen chair. Finally got the company to exchange the chair and will get the new chair tomorrow. A lot of drama for a brand new purchase.

    Paradise Valley Spas - New Sundance spa delivered!

    Paradise Valley Spas

    (15 reviews)

    I've had several interactions with this company. I bought a spa from them years back and…read moreunfortunately had to keep communicating with them. The showroom staff is okay, but never return calls, grumpy and most of the time could care less you exist. After the showroom staff you get help from the corporate office, which amazingly is even worst. Do yourself a favor and buy from someone else. There are much better locally owned companies you could use.

    While Jack, in sales, was very nice and communicated well everything else associated with this…read morecompany has been truly the worst in customer service. I would absolutely NOT recommend purchasing from them! We have worked with several Bullfrog dealers in other locations and have always found them excellent with sales, install, and most importantly, service. This company fails abysmally not just in service but basic communication. Our swim spa was installed Dec 5th. It arrived full of rain water, was missing several key components, and we were given no instructions nor training on its function. Once it was set in place we were literally on our own for getting it set up, filled, and operational. They had forgotten the cover lifters and it took several weeks and two tries for those to arrive and be installed properly. Management did address our frustrations initially which we appreciated but unfortunately things have not changed. It's taken almost two months to get an answer about getting the matching steps. Not to mention we still don't have accessories we purchased months ago. Last month the touch control pad failed so we have lost much functionality on our brand new spa. Took a couple weeks to even get someone to look at it and while we were assured the part would be ordered priority our repair appointment passed without a word. It took three phone calls and two emails on my part to discover the part is back ordered. The issue is still unresolved. We do understand supply chains are still disrupted and try to be understanding consumers. However there is nothing like purchasing an expensive product and getting terrible customer service to sour you on the experience. Unfortunately Paradise Valley Spas has a monopoly on the Bay Area so if you want a dealer who will have competitive pricing. respond promptly, or at all, we recommend looking outside of the area.

    Office Furniture Interiors & Design - Modern design of workspaces

    Office Furniture Interiors & Design

    (13 reviews)

    I know absolutely nothing about office chairs, but I work from home and really needed something…read morethat didn't make my back ache. I heard about this place and decided to give it a shot. Boy am I glad! Benjamin, the owner greeted us when we came in and let us walk around a bit. Then, as if he intuited our overwhelm, he came over at just the right time and helped us figure out a really amazing option. He took his time with us, explained all about the different options, and we left with one chair that I just placed in my office. It's perfect and my back is going to thank me! The variety of things that they have available in the store is pretty incredible - office chairs, any kind of desk you could want, stools, conference seating, even art. And at some seriously amazing prices. We are probably going to head back soon and pick up a couple of other pieces for the house. Really can't recommend this place enough.

    TL;DR - Amazing experience. If you are in the market for a desk chair in the Bay Area, it is worth…read morethe drive to Rohnert Park for first class service and value. Longer version: I work at least a 40 hour work week from my home office (in addition to other work commitments). So WFH is a very real role that I have equipped the home office for - dual wide-screen monitors, standing desk, studio monitoring for audio, the real deal. What has been lacking is my desk chair: an older tired off-brand that just gets by. A far cry from the Herman Miller Aeron I enjoy at my work office in Kentfield. So when the home chair finally broke (the back height adjustment won't stay), it was time to start internet-shopping. I looked at Branch, Autonomous, Madison Seating, Hinomi...and of course that quickly led to being served up all sorts of brands I'd never heard of. This led to countless YouTube "expert" recommendations and the like. Isn't this the way of all shopping online these days? Finally too confused, I happened by chance to be in Rohnert Park one weekend (my wife and I were going to a concert at Sonoma State), and saw the Office Furniture Interiors & Design store early Sunday evening. They were closed, but I saw through the window they had several of the models that came really highly recommended online...the Haworth Fern, the Steelcase Gesture, the Herman Miller Embody...and several of the Aerons (that I already use at work, see above). I finally called them a few weeks later. Benjamin answered the phone (I think he's the owner) and we had a wonderful phone conversation - intelligent, professional, insightful - and I find out this company provides the chairs for my employer (!), and odds are the Aeron I'm sitting in at work was probably purchased from these guys. The next week I drive all the way up to Rohnert Park and end up being greeted by Benjamin. He then spends the better part of an hour with me, helping locate the best choices for my needs, recommending I stay with particular brands for very sensible reasons, and helps me narrow down my choices. Truth be told, all of these top of the line chairs feel different from each other, significantly so. There really isn't a way to ensure you're making the best choice without spending time sitting in them. Benjamin explained all of the options and adjustments in great detail, for each chair, and then let me spend time sitting and adjusting, rocking and tweaking, and getting used to each. Just the right balance of expert advice, complete product information, and let-you-do-you spend some quality time. I ended up going with a Herman Miller Embody chair (at a great price), and could not be happier. I may sound like a shill, but I know that the chair you spend so many hours working in can change your life - for better or worse. If you're in the market for a WFH chair, really looking to upgrade the "cockpit", you ought to consider making the trek up to Rohnert Park. You won't regret it.

    Garden Essential - Fountain pots

    Garden Essential

    (28 reviews)

    $

    Came here with my sister. We were both looking for a little fountain or birdbath for the front of…read moreour homes. The place seemed a bit run down and very different from photos other Yelpers posted 3+ yrs ago. We walked around for a good 20 minutes, no one was there or came out to help us. The prices on everything had faded. Finally I heard a radio sound coming from the office and I went in and asked the guy if he could help us. He came out, plugged the fountains into the electric socket and went back into his office, lol. So this time we looked at the fountains that were working. A few under the roof still had legible price tags but I couldn't understand why 2 fountains of the same size varied in price so much. Unfortunately the gentleman working there didn't speak much English. I ended up buying a small fountain and I got my sister a pretty turquoise bird bath which I got a good price for since the glaze was peeling. My fountain makes more of a clopping sound when water goes through that's why I put stones. Maybe that's why some of the same fountains were more expensive, the cut outs are a little different as these seem hand made and they make different waterfall sounds. It was hard to tell when they were all on at the place. But I'm happy with my little fountain.

    Great things to pick from offer cash you get a discount. I love this place…read more Very helpful, assorted colors, and items to choose from the fountains are beautiful as well as the garden pots

    Sonoma Backyard - hottubandpool - Updated September 2026

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