Wow did I hit the jackpot! This is the best store I have ever experienced in all of Sonoma County and Marin County combined! I was looking for patio furniture as well as a hot tub and ended up purchasing both from Sonoma Backyard. Not only was the salesperson very knowledgeable but my experience all the way through delivery and set up was a class act. A+ to everyone at Sonoma Backyard for making this experience so easy. I highly recommend this company to anyone looking for quality backyard products! read more

I am extremely happy with my experience here, and with their follow-up service. We shopped at a couple of other places, but Gabe was by far more knowledgeable and helpful than the salespeople we spoke to at other stores. After buying my hot tub, and a very professional and smooth delivery service during the holidays, I changed my mind about one of the features I had chosen. Gabe was very understanding and helpful, and worked with me to get just the setup we wanted. It was a great experience, and we will certainly recommend Sonoma Backyard to friends! read more

Kyle IS the best outdoor furniture consultant around. He is very knowledgeable, diligent, friendly helpful and has a keen eye in helping put together a beautiful arrangement for our deck which included a table and chairs for 8, 2 couches, 2 swivel chairs and a beautiful fire pit. A true professional, thanks Kyle read more

Like many other posting here we also did a ton of research on our hot tub. We visited 4 dealers in the Sonoma County area but still wasn't exactly sure what we wanted. On a whim we visited Gabe at Sonoma Backyard minutes before closing one evening. We immediately felt comfortable and Gabe answered all of our newbie questions. Leading up to the delivery Gabe stayed in touch updating us on status and timing. Sonoma Backyard even coordinated directly with the electrician we chose making the process even easier. After the hot tub was delivered and hooked up we had a few questions on it's operation and Gabe was kind enough to offer to stop by on his way into work! Thats service above and beyond! read more

I searched at every store for the perfect hot tub 14 years ago. Gabe and the entire staff was amazing. They care about their customers and are always there to problem solve as needed. As a teacher with back problems my spa has been my saving grace. I bought my second spa from Sonoma BackYard a year ago and i couldnt be happier.i recommend to anyone lookibg for a spa or outside furniture to see the team at Sonoma Back yard. read more

Initially we were in the market for a hot-tub for the deck that we were having built. We went to a number of places and ended up at Sonoma Backyard where we were pleased with the options, the prices, and Gabe Givan's obvious expertise. (The fact that he and I share the same first name was not a factor!). We bought the hot-tub for later delivery and then found ourselves going back time and time again for major items like an outdoor kitchen, a fire-pit, outdoor chairs, and minor ones like plastic wineglasses. We always appreciated Gabe's friendliness, and more so, his knowledge of the inventory. Installation of our purchases on our still "under construction" deck was somewhat complex but it was well handled with predicted dates and times always met. When we had a query about the hot-tub, Gabe came round and went over the instructions with us, ensuring that everything was clear. Highly recommended. read more

We've received repeated wonderful service from Gabe Givan, as we designed and constructed our pool, bought garden furniture and installed a hot tub. Gabe responds to texts, drops by as needed and all around provides some of the best customer service in Sonoma County! read more

My first visit to Sonoma Backyard was about three weeks ago. We were there for about two hours and worked with Kyle. He was very professional, friendly, knowledgeable, and most of all patient. We had decided on a few items but wanted to think about it and there was absolutely no pressure to do that. We communicated by email, and Kyle was very prompt to reply. We went in a second time and Kyle again displayed the same professionalism and courtesy, making us feel welcome. We placed our order and he couldn't have been more cordial and delightful. Congrats to Sonoma Backyard for having such a fine sales person on their team. We'll be back, and tell our friends about this wonderful business. read more

These guys awe awesome!!! No matter what the need they get the answers and fix the problem!! Even came and picked up our fire pit and brought it back working like new! Had a cloudy swim spa and they found the answers and got it crystal clear!! Gabe , Thomas and all the guys rock! read more

I love Sonoma Backyard! We purchased a two person hot tub from them on a Sonoma County Fair special. We were treated so professionally at the fair while we were making our choice, no pressure, just great information as we needed it. They set it up and really educated us on it. We have been enjoying in for a full year. I run a vacation rental and one of our guests broke the cover lifter arm (we have very strong guests)! I had back to back guests checking out and in on a Saturday. I called Gabe at Sonoma Backyard and he made sure I had someone out within the hour to fix it for me so my new guests were not inconvenienced at all. He told me that usually they do not have folks to handle this on the weekend, but said that he would see if his delivery folks could come out, and they did! I will continue to bring my business to Sonoma Backyard, they are a great operation! read more

Terrible! Called three times to get an estimate for a pool cover and was told the owner would call me back. Never heard from them. Horrible customer service! read more

It is a great place to buy quality outdoor and patio furniture. but the big surprise was Gabe, their pool and spa expert. My pool was a complete wreck, all the equipment was shot, and it was full of algae and frogs. They fixed what they could, replaced what they needed to and it was all done within my budget! Highly recommended for all your pool and spa needs. . read more

We hired Gabe from Sonoma Backyard to replace the pool mastic around our pool at our new home. Shortly thereafter we had some issues with the deck-o-seal for some reason but Gabe came through for us and fixed it for us free of charge! To me, this is the sign of superior customer support. Thanks again Gabe and we will certainly look to you for our future pool needs. read more

Wow! Purchased my swim spa last month. After extensive research before contacting them, I found Thomas and Aaron to be very knowledgeable and professional to work with. I was able to 'try' the spa before committing and I loved it! Their pricing was the best I could find locally. The spa was delivered and set up in a timely manner and I enjoy it daily. It's everything they represented it to be! I called a few times with maintenance questions and my calls were returned immediately. I highly recommend this business for anyone looking for a spa! read more

We had a great experience with Gabe and the team at Sonoma Backyard. They were super helpful with figuring out what was in our budget, electrical contractor recommendation and delivery folks, all top notch! read more

Sonoma Backyard is the place to go for swim spas. We first spoke to Gabe Givan who was so helpful and gave us the pros and cons of various manufactured spas. We then purchased a swim spa from Sonoma Backyard last year, and they delivered the spa and then taught us how to maintain it. Not only that, when we moved in December, 2015, we took our spa with us and Sonoma Backyard helped us moved it again! We are so appreciative of their excellent and ongoing customer service and support, and we have recommended them to everyone we know... read more

We were looking for some quality outdoor furniture and a fire pit. When I first walked in, I almost turned around and walked out, most of what I saw was hot tubs. then we saw there was another showroom through a doorway with all the items we were interested in.. We dealt with Gabe, who was very knowledgeable and no high pressure. He explained everything and answered all our questions. He moved things around so we could get exactly what we wanted. We didn't order that day, and I checked the prices. They were very great, even compared to the internet. I didn't want to order something like this on the internet anyway. The service at this store is fantastic. read more

I give a 5 star rating for service and product to Gabe for doing a fantastic job steering me to the right tub for me (not the most expensive). He also came out to my house and got it up and running...which was no small job as the electrician had a problem with the electrical and Gabe was able to diagnose it on site and get the electrician to have it up and running that same day. read more

Called to have repairs made to my hot tube. Gabe the repair man showed up as scheduled. He was patient with my questions and provided thorough answers. Once the problem was diagnosed, he scheduled another appointment to replace the in-op part. Part was replaced on time as scheduled and received a follow up call from Gabe to make sure all was well with the hot tube. read more

I have been waiitng 3 months for parts to be replaced on my spa that is only 1 year old.. They ordered the wrong part the first time. I am the one who does all the follow up. The last I spoke to someone was 2 weeks ago when I called to inquire about the parts. That person was to check and get back to me. I have not heard anything since. Great salesperson but terrible customer service. The 2 should go hand in hand. read more

We recently purchase a hot tub from Gabe at Sonoma Backyard. We were so happy with the service we received from Gabe who is VERY easy to talk with and really helps you understand everything about a spa. He was especially helpful for us as first time spa owners. Gabe made himself available as we were in the process of learning and deciding to buy our first spa. Our spa was delivered efficiently and is up and running and we are very happy with it. I always know I can go back to Sonoma Backyard with any questions. I have been back twice to learn more about chemicals and purchase additional chemical supplies. Not only is Gabe friendly and easy to work with but the rest of the staff have been great as well. Every time I go in I have a pleasant conversation, learn what I need to learn, and get what I need to get. It is so nice to work with a healthy small business where you get personal attention. Also, when you buy a spa here you get 10% off future chemical supplies. Check out Sonoma Backyard. Great place to buy a spa and other outdoor supplies as well. read more

I had absolutely no intention whatsoever to buy a SPA the day I went into Sonoma Backyard. I live in Novato and drove up on a whim with my wife just to get some decorating ideas for our landscaping project. After browsing their beautiful showroom my wife and I were literally heading out the door when Gabe stopped us to inquire if we had any questions. Well, about an hour later I was the owner of a new Bullfrog Spa. When you mix a great product with great customer service it became an easy purchase for me. Without a doubt, I felt like Gabe was sincere and extremely knowledgeable. I like the fact that he had been there for over 10yrs and started off servicing and repairing spas. I could tell that he knew his stuff! I wanted a premium SPA at a price that was right for me and I wanted to buy it from a place that I knew would service and take care of me if or when I have any problems. I have had my SPA now for over a month and I absolutely LOVE IT! No Regrets! Not only would I recommend Sonoma Backyard I would also give a big thumbs up for Bullfrog Spas! read more

When we decided to do a total upgrade of our San Francisco roof deck furniture, grill, fire pit, , etc., I assumed it was going to be a relatively straightforward process. I would go down the peninsula or up to Marin since there didn't appear to be much in the way of options in the City. But after hitting a dozen places, I was incredibly frustrated. All I found were poor selections, bad staff, and lousy prices. Then I saw the reviews on Yelp for Sonoma Backyard and said: what the heck. Plus it would be nice to see the sun. Wow, what a great experience! From the minute we entered, Gabe was fantastic in answering questions, suggesting, and handling the purchase. And it didn't hurt that they had great stock of really nice, high quality everything at basically online prices (I mean who does that in the patio business?!). In the end we bought everything from them: new sofa and chairs, grill, fire pit, and large umbrella (I know, I know, its the City ... but once or twice a year its nice to have it :-) . Totally worth the drive up to Coati (and if you're hungry, check out the Pupusas at Don Julios). read more