I want to start off by saying that I hardly ever leave negative reviews, but I felt like my experience on 03/05/22 must be told to future customers. I took my one-year-old toy poodle in to get groomed ( bath, nails trimmed, etc.). I was explaining to the receptionist (who at the time I thought would be doing the grooming) that I would like to cut my dog's fur down low but not too low that you can see his skin ( since I know how my fur is) she recommend using a blade four. I said okay, but if it's too low that you can see the skin, then please don't use that level. I also stated that my dog had a hard time staying still. Ms.Martha (at the time of the appointment, I didn't know who she was) asked if I wanted his face cleaned up and, in my eyes, cleaned up means trimmed. Since I have taken him to other groomers and they used the same term, I thought, yes, please clean up his face. Fast forward, when it comes time to pick my dog up, he looks nothing like himself. The young lady (receptionist) asked if I liked his haircut, and I said NO. I was highly upset about how my dog looked. I was too upset to talk at the moment, so I waited until today to call and tell them about my experience. Mrs. Martha was very rude and stated that " if $55 means that much to you, then you can come and get your money back and never come back to her place of business again". In my mind, I am saying that I never wanted to come back anyway based on the experience I had. It saddens me to leave a negative review, but I felt like I needed to. Not because of the experience I had but from the choice of words she the owner chose to use towards me. Below I will post some before and after of my dog.
Post response to Mrs. Martha. Me saying that I was going to post a negative review was not a threat. I was letting you know before I posted the review. Yelp is a open platform for people to leave reviews whether positive or negative. So I don't know where a threat comes into play. Mrs. Martha are you implying that I don't take for of my dog? Because I recently took him to the vet ( and if you were present at the time of the appointment I told the receptionist that he recently had a vet visit and has allergies) and is currently being treated for it. And could we please leave our personnel opinions out to the post about my caretaking skills for my dog that's unprofessional. When I went to the establishment today you said it had taken you about 2 hours where exactly did the extra hour come from? Yes Mrs. Martha did refund my money but that's after a detailed conversation on the phone. What she didn't add is that she said she wasn't going to give me my money back and there was nothing further she could do. But Mrs. Martha I wish you the best. Thank you. read more