We have waited for 20 minutes for 2 burger and tots and ice teas. Worst service ever!!!

Today my husband went to the Windsor CO Sonic for Butterfinger Blasts. We've gotten them many times in many towns. Today they used gummy, stale, terribly old butterfinger in the blasts. Also, because they wanted to get rid of the heinous product, they put three times the noxious candy into the ice cream. So we scrapped out the largest clumps and ate what we could. The candy's mouthfeel wasn't right in that it was not chewable. They'v'e not had onion rings the times we've eaten there, but trying to kill us with outdated candy is worse. read more

If you like to wait a ridiculous amount of time for your food, then this Sonic is for you. EVERY TIME I go there I think it will be different. Waiting and waiting. It took over 25 minutes today for two drinks and small tator tots. How long does it take to fill up soda and cook 10 tots?? The price and taste just isn't worth it, not going back. read more

Absolutely the worst service I've ever had! waited 25 minutes for a hotdog and some tots and when I hit the red button -she told me that they were extremely busy and that they get to me a soon as they could.. FYI there were three cars in the parking lot and one car in the drive-through The owner doesn't care- it been this way for May years- that was my last time to this location! Place is dirty and is not worthy of having the sonic logo on the building..... read more

This fucking place sucks. If you see a line at the drive through expect at least an hour wait.... if you see no one in the drive through, expect at least 59 minutes... fuck this place and all it stands for read more

We will never ever go back to this worst place! We waited forever for 2 milkshakes. At least 30mins. We cannot leave cause we already paid for it. I would not recommend this place. There's DQ or Mcdonald's across the street, they are way way better. Save yourself a bad mood, don't go to this place. I've been to many places and countries, this is the worst place ever. read more

Stopped in to grab a few drinks on a hot summer day. We waited at out stall for over 15 and watched car after car go through the drive through. They never took our order so we ended up driving off. Horrible customer service. read more

Slowest. Sonic. Ever. Without a doubt, every time we go, this is way slower than the average sonic drive in. Edit: we have been here for 45 minutes and still have not received our food. They messed up our order and we are still waiting. I literally could have went to the store, bought ground beef, came home, and cooked my own burger faster than this place. AND my order would have been correct. How do you mess up a fast food restaurant this bad? read more

I don't know why I think this place would get better. We went for lunch today and the only thing the worker said to me was our total as she proceeded to toss the bags and shove 3 drinks to me as quick as possible. I thought there were other cars behind me in line so that's why she was rushing... nope just me.. the only car in line.. The ice cream and slushies lack flavor. I won't return. read more

Service was good, staff was friendly and then there was the food. Burger bun was hard as a rock, not toasted either. Bacon was burnt. Fries were cold and stale. We like Sonic but I doubt we will comeback to this location. read more

Wow - I agree with everyone on Yelp about THIS Sonic. Arrived for lunch at appx 12:05, the lady came on the speaker and said: "Thanks for choosing Sonic, we're looking at about a 20 minute wait, is that OK?" I replied yes that is fine... at 1:20 pm my food finally arrived. The food is BARELY even warm anymore at this point - was it just sitting there? How is this possible? The car-hop did apologize for the extended wait which was nice, but seriously, an hour and 20 minutes for a quarter pounder and a medium tot? NEVER going back to this location. I have been a fan of Sonic for 30 years, the south and north locations in Loveland are great. read more

I never carry my cards or id on me bc I have it on my phone and everywhere takes apple pay now. But just in case they don't I always ask before getting anything. I ask the girl at before my order she ignored me. so I assume they did, I'll admit that was my mistake I didn't know I don't go to sonic. I proceeded to order she rushes me through my order not let me finish before she talked. I wasn't finished before she cut me off and told me my total. I ask for fries as my side but I guess that wasn't possible even the the image show the meal came with fries. I ignored and took off the because I did that she seem really frustrated. When she came out she told me the total and I told her I had Apple Pay, and that I asked about it rolled her eyes at me while she walked away I understand people have bad day but working in customer service. You gotta treat people with respect I did nothing wrong to that woman. She was absolutely so rude to me for no reason. read more

This place is slower than slow. Every time. Terrible service: but this seems to be a trend w fast food in Windsor. Management needs revamped or something? I mean who yelps Sonic? It shouldn't be this way. read more

This place is inexcusable! Waited over 30 minutes for 3 shakes. No acknowledgement of the long wait by the employees. When I finally got to the window, I could see two lazy women standing around and one younger girl working in the back who appeared to be carrying the entire workload by herself. Message to Management. Either take care of this place and run it like a business, or just plain shut it down! It's a disgrace as it is now. read more

We came to get two cones and two shakes for our family. It literally took nearly 30 minutes and there were only two cars ahead of us in line. I don't know if they are understaffed but if you want a "fast" experience this is not the place to go. read more

It took 35 minutes to get our food. The girl taking our order wouldn't let my husband finish ordering (kept interrupting him) & then wouldn't answer the call button so he could put in his order. My tots & fries were room temp, maybe. Sonic is expensive for what you get and then add on terrible customer service? No thanks. I won't be back. read more

Waited for 3 drinks for 45 minutes - this location is always very slow and seems everyone working is messing around half the time ‍

Another poor experience at the local sonic. The first terminal I pulled up to was broken. After finding an available terminal for the second time and after pressing the red button it took nearly five minutes for someone to respond. After placing the order, sonic read the order back which was incorrect... no big deal if that was the only issue though after waiting 10+ minutes a sonic associate came out to my window to tell me that they are out of one of the items I ordered. After another 10 minutes or so he showed back up with our food and requested payment... payment of which I thought I already provided on the self serve terminal... the associate informed me that the self service payment is also broken and that he would have to run back in to finish the transaction. Not great service or service model. read more

This place is HORRIBLE!!! The food tastes fine but we usually only go for their desserts/drinks and every time we have to wait between 15-30 minutes!! We try to avoid going there altogether but our kids love their slushies. Tonight was the worst out of any of the times we have been there!! My husband and I get there about 8:34 and as we pull in there's only one vehicle and they're already up at the window and we pull in to one of the drive ups and immediately give our order of 3 milkshakes and 1 slushie. As we're waiting and about 5 minutes pass another vehicle pulls into the drive-thru and gets their order about 5-10 minutes later and leave. At about 8:50 my husband decides to go ask what's taking so long and the one in charge gives him attitude right away and then even challenges him by asking if he thinks he could make it faster, when he accepts her challenge she tells him he needs to leave or she's "Gonna call the cops", so at that point he tells her to call them and he comes back out to the car. We would've just left but we had already paid twenty something bucks for 4 drinks. When all was said and done all she did was waste ours and the cops time and gave us a refund that should show back up in our bank account in 2-3 days. Absolutely ridiculous!! read more

Sat in the carport area for 30 minutes waiting for our food. No one in the drive-thru, no one else in any carport... We had to press the button and ask if our food was coming out any time soon. We could see most of the employees quite literally joking around inside during the time our food should have been cooking. Another employee was outside texting. You guys have an 1.8 star rating. Do you not care about this whatsoever? It's clearly been a common experience for dozens of people. The only reason I am not giving it 1 stars is because the food was great (surprisingly) and a sweet girl (the only one visibly working) didn't charge us for the meal and profusely apologized. She should be rewarded for her great customer service and not punished for the incompetency of everyone else. read more

horrible service! they always blame the "high schoolers" so they won't serve them at lunch, and they took away the ability to make multiple orders because of them. high schoolers have nothing to do with me so why is it affecting me??? also they called the cops on me and my friends when were sat in the parking lot 30 min after close. they always get my food wrong, and I have been over charged. I had to go back through the line to wait another 30 minutes to get my $10 back. the manager here is unprofessional and rude, please fire her and get her a new nail tech. having long nails like that is not sanitary. 0 stars read more

This place was awful I took 1 hour for my food and then she got it wrong and the she said that they f uped to kid that is 6 years old.

Agree with previous reviews; can't imagine how this place stays in business. Poor service, filthy, incorrect orders and various staff just sitting around. Stay away. read more

Don't waste your time. I spent 30 minutes in the drive through, (my order was only 2 drinks) and when I got up to the window I complained and asked if there was anything that could be done and the worker turned to her boss and turned back to me and said "no" in a very snarky tone. Not to mention that once we finally did get our turn at the window, it took another 5 minutes to even get acknowledged. If you want to go to sonic, go to either Loveland or Fort Collins. The Windsor location is an absolute joke. Rude employees and it it takes forever every single time. read more

i ordered 2 small shakes and a small tater tot and there is one car in front of me. we have been waiting here for about 20 minutes now. this is ridiculous. terrible customer service. we're still sitting in the drive thru waiting for our shakes. read more

Do not spend your time or money here. It took them 10 minutes to get on the speaker to take my order. It took them another 12-13 minutes to bring out ONE shake. I had ordered no whipped cream or cherry on it but, as I had expected from the bad service so far, there was whipped cream and a cherry on it. Instead of offering to fix it for me the carhop just asked me if it was ok that they had made my order incorrectly. I work at a sonic and there is no way that my manager would ever be ok with one of us asking if it's ok that we messed up. On top of that, it was extremely slow so there was no reason for service this poor. There's not a lot to do in Windsor but do not come here. It's worth the drive to go somewhere else. read more

The worst sonic I've ever been to. I've tried to go a few times to see if the Sonic would redeem itself, but the day never came. While Sonic has great junk food, the service here is awful. I ordered two blasts. I waited 30 minutes & finally buzzed them again & told them I'd been waiting a while. They repeated my order back to me to make sure they had the previous order right.. it was completely wrong. I told them my order again, they brought out the blasts promptly, but there was NOTHING in the ice cream. & the ice cream was completely melted. The carhop that brought them out to me was, without doubt, extremely high. I guess it doesn't help that no adults seem to work there as I've only seen young high school students. That was just the worst experience I had at this Sonic. There were plenty of other times when I had to wait at least 20 minutes for a 4 count mozzarella stick. read more

if i could, i would give 0 stars. the manager called me ugly and scratched me with her long nails so hard that i bled. she cussed me out when i asked for two orders and called the cops on me for being in the stall at 10:30 (30 minutes after they closed) read more

I love most sonic drive in's. This one, however, is the worst one I have ever been to. I have gone 4 times. 2 of the times were late night orders. Both of them the fries were cold and when I called to complain they said they would fix it so I drove all the way back just to have my fries nuked..... The other 2 times my order was screwed up, they gave me fries instead of rings, my wife had tomato and onion on her chicken when she doesn't eat either, and my daughters food, once again, tasted nuked. I spoke to a manager, politely, just to hear him say "I apologize, I will talk to the staff" (in a very smug tone BTW). DO NOT EAT HERE. The better fast food places in windsor include Kung Food Kitchen, and Taco Bell. read more

This place...I like sonic a lot. I like the food and I love the ice and shakes, but this place takes forever in Windsor. Not sure why??? Under staffed? Under paid....??? I don't know. Its just slow...and that is all I can say. read more

This is probably the most poorly run fast food place I've ever been to. The last time I came, I pulled up to the drive-thru speaker, sat there for 3 minutes, said, "hello" multiple times, and NOTHING. So I drove off. Every time I come, the service is HORRIBLY slow. The drive thru with 4 cars in it just took 20 minutes. This place needs some serious improvement. read more

doesn't seem to be getting any better. from fb someone reported that when she asked for the manager, no one would come to the window. they finally slammed the window in her face and yelled at her. wow. maybe the owner needs to work there or this business can't last. read more

SLOW takes on a whole new meaning here! Food is forgettable. Shakes can be good, but are frequently not mixed well and, if you any kind of fruit in it, it is usually cut too8 large to go through the straw. Bad example of a Sonic. read more

if i could give this place 0 stars i definitely would. i really Only come here because they have my raspberry nerd slushy. I've only been here about six times since I've lived in Windsor. Everything will time I've been here the service is always very slow. Not to mention that the workers are very rude. One time I Press the button to order my food and then set a timer it took them over 25 minutes to take order. read more

Don't waist your time here! RUDE staff and SLOW SLOW SLOW! Sat in car and pushed button 3 times for service, 2 different times, finally went through drive thru and waited another 10 minutes for a cheeseburger and Tots. They brought the lady behind me her food and drink. I was never even acknowledged and finally drove off with NOTHING! I was warned by locals to not waste my time. I should've believed them. NEVER AGAIN! read more

This establishment shows NO progress and continues to miss the mark in every area. PLEASE address the leadership or process problems that prevent this facility from meeting the needs of the community it is supposed to serve. It seems to only stay in business by virtue of the location being near main street and the high school. Any volume this location does is because it's a tertiary choice in a busy area. Unfortunately, trying to save time because it "doesn't look busy" is a TERRIBLE CHOICE for the consumer. On 10/7/2017, I stopped in to grab a grilled chicken sandwich and a sprite. There was two cars in front of me in the drive-thru, and 3 cars in the surrounding stalls. After ordering, I waited nearly 30 minutes in line. I LITERALLY TOOK A 10 MINUTE NAP IN THE DRIVE-THRU LINE! When I awoke, I was still no closer to getting a sandwich. When I finally got to the window, I waited another 4 minutes before the window was opened by a pink haired kid in a sweatshirt. I was "greeted" with no eye contact, no explanation, and nothing more than an open hand and the price. ZERO CUSTOMER SERVICE or care about representing the establishment. Multiple other staff were in the background, but none made an effort to apologize or explain. Ultimately I received a cold, chewy and very burnt sandwich, with the wrong drink. There was no "have a nice day," or "thanks for coming in". They literally just shut the window in my face. Rest assured, I will never return to this location, nor will any of my friends or family. In-fact, after giving this location a chance to improve for the last 7 + years, I will now do all I can to steer business away from Sonic in hopes of getting another establishment that actually cares. Windsor Colorado deserves better. read more

This is honestly the worst sonic I've been to. Food or just drinks even often takes a minimum of 20-25 minutes, this is at any random time I've been here not just the lunch rush. They also screw up my order 9 out of ten times as well. It's so ridiculous it's almost funny, if I order 3 cheeseburgers I'll get them half an hour later with no cheese, if I order hamburgers guess what? They have cheese.... This is now an edit, I will no longer bother coming here but instead we will drive all the way to Loveland when the kids want sonic. I just sat in the drivethru for 15 min for another screwed up order. I get home & call them & this time no one will even answer the phone for the past 30 min. I ordered 1 burger & cheesesticks, not only did the short us on the cheesesticks I said no sauce no onions, the girl repeated the order, no sauce no onions & we get home & guess what? We got sauce & onions. This was not a complicated order, these people are morons, I don't even think it's just the kids anymore, the management must be really horrible for this location to consistently suck so much. Blind leading the blind, this place & the employees are a joke. & to think people flipping burgers want $15 an hour. read more

I've been a frequent customer over the last 4 years. Very disappointed after last night. I ordered ahead on the app like I always do, but this time was a little different. I waited 30 minutes for my order and finally went to the drive through window to ask about my order. I only ordered a drink and a corn dog. The young lady said she would check on it. I waited another 8-10 minutes and did not receive my order. The people in the stall next to me received their order though and I know they came after I did and they ordered after they arrived there because I heard them order! I had somewhere to go but I felt like I was being more than patient with this situation. I ended up leaving without my order even though I had paid for it! I will be talking to the manager. I do know that they were busy but you should have enough help hired to work and accommodate for this. Being under staffed seems to be a common occurrence there!!! read more

I'm sad that I have to choose a star, to be honest if it were up to me I would give this place zero stars. I remember a couple years ago when we first moved to Windsor, reading the reviews for this sonic and they were so bad, yet two years later they've not gotten any better, and the same issues still happen every time I go. I guess you could say this is my goodbye post because I will never go to this sonic again!!!!!!! Tonight I went to get my family some dinner, and only went here because my wife wanted ice cream and I didn't want to drive to foco. BIG MISTAKE!!!! I don't even want to write this because I will sound like a liar, but they messed up every single thing I ordered. Not one thing was correct. And truthfully, I probably wouldn't mind so much if it didn't cost me fifty dollars and an hour of my time to sit in the damn drive thru! To top it off when I came back I told them to please just give me my three orders of popcorn chicken I ordered for my kids so they could eat. Yes you fu€k£d my ice creams, both of them, and miserably, but please just get my kids their food. I asked them to bring my daughter a shake, and they charged me full price. I'm not saying I wanted something free, but you screwed up both my six dollar ice creams..... along with every other part of my order, and made me drive all the way back after waiting for almost an hour in your drive through, and you can't let a shake slide? The kid who handed me my food the first time did not ask if I wanted a receipt, and then didn't give me one. So when I came back I had to answer to them why I didn't have one. And then after charging me full price for a shake even though you screwed up both my ice creams before and the rest of my fifty dollar order, again doesn't give me a receipt. This place is A JOKE!!!!!!! Save your money and heartache and eat somewhere else! And don't bother trying again, because it won't change obviously! read more

I like Sonic's food and drink, but this Sonic is VERY SLOW whether in a space or the drive-thru. Be prepared to wait!!