I went to this sonic earlier today! And the lady was very rude to me at the menu where you order I asked for a #10 and a Powerade slushy I got my #10 and my tots I got just the Powerade drink no slush at all!! And 3 hamburger PATTYS for my dogs were burnt!!! Never going to this sonic again I'm glad the one on south Virginia opened so much more friendlier and nicer and they love seeing my dogs and give them pupachinos without me asking!!! read more

WORST EXPERIENCE EVER! The people behind us got out of the drive thru lane and left, because th drive thru was so slow, not sure if there was a single adult/or supervisor:manager on site. The girl didn't put the lid on a milkshake properly, so currently I have milkshake all over my suv, and on out clothes, I asked for an actual wet rag, was told they don't have any.- end result, calling corporate, and any other place to report them! read more

Food was good. Several of the speaker boxes do not work. We went to 2 different stalls and still had issues.

I love this place. Route 44 diet cherry limeade low ice ...the best drink in the land with the most friendly staff and fast service. Thank you. You make the May 80 degree temps no big deal! read more

Sonic Drive-In - The very best drink anywhere! - Burgers Near Me - Reno, Nevada

If you order online, you'll wait for an hour while no one comes to help you. Save yourself the trouble and go somewhere else. This Sonic is garbage. read more

Consistently delicious mozzarella sticks. They're better than any sit down restaurant. Only downside is the button you must push to place your order in the stalls are so incredibly loud! Like, you think you know how loud and then it's 10x that. Why?? read more

The app said till 10:40pm to do mobile orders, said someone was coming out with my order, I waited ten minutes. The guy tells me that I after 10:00 i had to go through the drive through, maybe you should update your app so people know that. The guy didn't offer to make my milkshake and I left, I'll be disputing the $7.13 off my card because he should have at least had the decency to offer to make me one since that's what the app said. read more

Went to Sonic at 11 and I see all of the workers inside but no customers. I go up to the order box but no one responds and I pull up to the drive through window and the workers are just giggling and hiding. As I start to pull away the male worker began to cheer because he was happy he didn't have to work. This place sucks. Why be open but not serve any food? Drove all the way over here and wasted my time. Never coming back. Don't waste your time coming here read more

I recently ordered from them through DoorDash. I don't know if it was the dasher stealing my food on the way to my house, or if the employees just threw my order out without checking to see if all my items were in there. Won't be ordering from them through online. Perhaps I'll do the drive-in because the food is delicious. Sadly I didn't get my whole order through online. :/ read more

We have come here several times in the evening on our way home, 60 mile drive. It's always busy but we figure order ahead. Save time right? Wrong. We have yet to be parked less than half an hour and we usually just order drinks and sides. The staff has been both friendly and standoffish. The last guy seemed like he was spacey. Came to my car with the wrong order and all. Just not what you expect from Sonic read more

This place has the best customer service in the afternoon don't know about any other time but staff is great

Never ever going back to this place again! Ordered through app and waited for 30 minutes before I got to the speaker. You can barely hear the person on the other end, I advise I was there for a pick up, I proceed. Again waiting and waiting. I called and was told I had to check in on the app, I asked if my order was ready and was told it was but to check in. What a joke that was! Got to the window and asked for my order. The girl closed the window and again waited. She comes back and asked what I ordered. By this time I was done and told her to forget it and as I started to drive off, she said f#*#! DONE' read more

First they gave me the wrong drink and it looks like they didn't even put effort into it and on top of that I found hair in my drink and i thought it was mine at first so I didn't really care then after words I was drinking it and there was another piece of hair at the bottom and that's when I realized that hair wasn't mine (never come here) read more

I have attempted to give this Sonic chance after chance to get my order right, somehow they manage to give me the wrong food/drink VERY often. I have gotten plain water when I ordered a diet Limeaide, I have received the wrong breakfast burrito, two days ago I ordered a burger and when I got home I had a grilled cheese. I order ahead through the app for most encounters, time after time I get to Sonic and check-in, only to have them "clear the screen" as I sit and wait for more than 10 minutes before I push the button to "remind" them I am still waiting. They. Have. Awful. Service! read more

The slowest place ever. It took almost 20 minutes for them to take my order and it wasn't anyone in the drive thru. I tried asking for assistance but the employees were busy talking. read more

Sonic is one of my favorite drive ins and this location is clean, easily accessible with great customer service. I love all the different soda combinations they offer and their crushed ice-so refreshing on a warm day! My favorite is the cherry limeade which also comes with diet soda. Their burgers are pretty good but I love the hotdogs-both regular and Coney Island. The milk shakes are my favorite dessert and they have a lot of flavors but I like peanut butter Oreo the best! read more

I needed ice cream. Well, the wifey did. A bad day that could only be cured by ice cream was the message sent to me. Sonic was only blocks from my appointment so off I went. Drive through was easy and not too busy. The woman taking the order was polite and understood me the first time. 2 shakes. This may not sound like a large feat, but I hate when ordering requires charades or assorted volumes and cadence of my tone in order to convey the order. What should have happened was a violent reaction when I ordered a large chocolate master blaster for my wife. I rolled up to the window to discover a vat of ice cream awaiting me. Seriously?!?! "How large is this?" I asked... my lower jaw dropping into my lap as the kind guy at the window handed me my bucket of master blaster. "32 ounces!" he exclaimed, seemingly delighted he had delivered to me a portion guaranteed to satisfy my wives bad day craving... and the next year of bad days to come. 32 ounces of ice cream? Not necessary. NOT AT ALL!! If this was on the signage at the ordering stage this may have been 4 stars. My banana shake was reasonably sized and tasted like fresh bananas. I love the chunks of banana also - despite the pucker power it requires to suck them through the straw. 3 star because it was ok. More warning regarding your sizes and you could have been GREAT!! read more

Sonic Drive-In - Large Triple Chocolate shake and Medium Banana Shake. - Burgers Near Me - Reno, Nevada

This has to be the worst Sonic in all of Reno/Sparks. I keep hoping it will get better as it is the closest to me, but it just gets worse! $20 tonite for a single cheeseburger combo with upgrade to shake and a burrito for tomorrow morning. Mobile order. Took 20 minutes to get and had to call them twice. Staff was too busy laughing and joking with each other. So.. shake had melted whipped cream, burger room temp, burrito only partially covered in foil wrapper, no picante sauce that was ordered for burrito , tons of ketchup that was not requested half of which was covered in honey so packets stuck together. I did manage to see fries were cold once I wrangled the stapled closed bag open and I was still in the parking spot. She replaced those; I noticed when I got home that the longest one was an inch long so bottom of the frozen bag obviously. Their insert card on the lighted order board was inserted backwards but no one had even noticed. Reno sits 47th in the country for education; is this the result we're seeing or is it poor management? read more

My review starts with placing an order through the app at 7:49 pm and pickup for 8:05 pm. I arrived and checked in and nothing. Waited until 8:20 before checking on my order. Still nothing, yet i watched other cars drive up, order, get their order and leave while i was just sitting there with no word. Finally got my ice cream order almost 1 hour after ordering. And nothing was said by anyone for the delay or even a sorry. Never going there again, and if you do be sure to check the accuracy of your order before leaving the parking lot. read more

Sonic Drive-In - My receipt - Burgers Near Me - Reno, Nevada

This is my go to during this COVID-19 pandemic! Download the app and you get 1/2 off drinks and there's also deals on there as well. You can order ahead and pick a time, there's ASAP (if you're already there) then it goes in 5 minutes increments. When you get there, pull into a stall and check in and they'll bring your order out to you. We usually stay to eat in the car. It's not the same as going out but it sure beats staying at home . My favorite part is the kids meals. $1.99 gets you any Wacky Packy WITH THE TOY! The toy definitely cheers my kids up since we can't go out and do anything else. And their Vanilla Coke is the best I've had from anywhere else!!! I usually get orders wrong or mixed up at these fast food places but it's never happened to me at sonic so far. See you again tomorrow Sonic!! read more

Obviously Sonic can't keep employees. Stalls are closed, only open to drive through customers. This is the 3rd time I've tried getting food here in the last several weeks and couldn't due to not owning a vehicle. I'm over it. This location lost my future business. I will not try again. read more

As the weather gets warmer, we often enjoy heading to Sonic for their 1/2 price after 8 p.m. specials. And, if you head there after 8 p.m., you will find that many other people enjoy doing the same! So we always expect a long drive-thru line and try to get drive-in stall service instead, if we can. What exactly is the 1/2 off deal? After 8 p.m., you can get any of their shakes, floats, or ice cream slushes at half off their regular price- a pretty good deal! And considering that they offer hand-mixed shakes in a variety of different flavors using "real ice cream," it is a great deal! We always choose the shakes from this deal and they are always thick and delicious. There is a "Hand-Mixed Classic Shake" menu which includes flavors such as chocolate, caramel, and banana, and a "Hand-Mixed Master Shake" menu which includes more exotic flavors such as Oreo peanut butter and strawberry cheesecake. If you want to cool off with a cool treat on a hot evening and can put up with a little expected wait, going to Sonic is well worth it! read more

I had a good burger. i had the number 1 just the burger. I had the all american hot dog. i had the cherry limeade. the only issue i had was the cherry limeade being too big. get a small instead. 8/10 read more

I had a friend over to help me with a project and his payment was lunch. We wanted to get started and I thought that a good burger would be a great way to start the job. I'm not a drive through person so I parked and went over to the center area where there is outside seating. That's when things started going south... There is an order board at each parking stall and you check out the menu, then order by pushing a red button on the order board. We didn't know that, but were in stall one standing, reading the order board for a few minutes. Stall one has a table, and is set up for foot traffic. After deciding what we wanted, we walked to the building and opened the door... There is no inside counter for customers! Everyone was in there busy cooking and preparing food, and I was standing there watching... A nice young lady named Heaven rushed over and escorted me outside, then explained how this all works. You push the red button on the order board, then wait for a response! Order your food, and then pay at the order board with a card of some sort. Well, now that we have that figured out, I went back over to stall one, and pushed the red button. No response... So I push the red button again! No response again, so my friend pushes the red button. Then, I pushed the red button again, and finally got a response! We will be with you shortly! Being the tech genius, I started speaking into the speaker instead of the mic...apparently, they still heard enough to take our order, and everyone else got a good laugh! The Jalapeño burger was average, as was my friends' double cheeseburger. The Coney Island dog was decent, being "all beef". The fries were hot and fresh. This was a fantastic meal for twelve bucks! Unfortunately, it cost over thirty bucks! That made it only average... sorry Sonic. I will be back, but I won't have very high expectations. read more

Very dirty run down. Card pay doesn't work. When asked do it work the manager said " this is a 27 year old sonic no it doesn't ' . It is very simple to cover the card slots with something so you won't think they do work. And 27 years isn't a excuse to have unusable things and rude management . It's called maintenance and new management . This is my last time going to this sonic read more

Dont waste your money. Cheeseburger and shake added up to $10.95. worst food ever... Could have received a better quality meal from McDonald's at a cheaper price. The building is in shambles and the employees are really rude... read more

The shakes here kinda taste like they were either made with old milk or the blender they used was not washed thoroughly. So I stopped ordering the shakes, because the food and other desserts are still pretty good. They've gotten my orders wrong before like giving me a wrong side or whatever, but today I ordered a blast and they outright gave me a shake? And of course it had this weird nasty rotten-milk aftertaste. Advice? Just don't get the milk shakes and check your drinks before you drive off. read more

Been to this Sonic at least three times over the past couple months. Each time they not taking the normal drive in orders, only drive thru because they say they are short staffed. COVID is over so they can't use that as an excuse anymore so that means they just are not paying enough. We left and went to In n Out. No issue with staff there! A word of advice, avoid Sonic read more

I am not sure if it was a lack of staff or what the issue was but we ordered onion rings with out meal, they forgot them and it was 30 minutes later and pressing the order button twice, then my husband going to the door to actually get something done. They also had other cutosmer complaint about the slushies being all liquid and no slush. The manager told one customer that that was as good as they will get their machine doesn't work right. I regret not driving down to Wendy's. I thought I'd go to Sonic and save time cause it was closer but I am certain I wasted nearly an hour. I won't be back at this sonic. read more

I know the last 30 minutes could be the time you want to start closing up. But to half ass all the food is insane. i ordered a large milkshake and the amount in here could fit in a small. Pretzels are still frozen, and a milkshake is all melted and they expected me to take it anyways. $25 for horrible half ass food is horrid. read more

How is this place still open? 45 minutes to make a mobile order for a burger, popcorn chicken and some drinks. This is absurd

They literally found the dumbest group of 12 year olds they could and let them work at this sonic. It takes them 30 minutes to figure out how to make a corn dog. And I swear they do not understand any words above a third grade reading level. read more

Tried them again $12 for two double burgers and that's fair . What isn't is waiting 10 minutes at the drive up window w the employee saying " it will take some time getting "Fresh Meat" what the heck did he say.,Well let me say this the Burgers were the most hideous I've been presented fir food I've encountered. The buns were soggy the meat cold the condiments were way overdone you couldn't hold on to this junk. How anyone continues to run a business like this and serve crap is beyond me. A big thumbs down my Dogs food is more appetizing. Zero stars read more

Sonic in Sparks Galleria shopping center. Stay away from this drive thru unless you like waiting 15-20 minutes between cars for anyone at all to come on the speaker to take your order! Don't ask for soft serve or shake because, the machine is STILL down! No straws, can't see your receipt because, no ink in printer. Don't try to park in ANY of the stalls and press the red button to place your order because, you can sit there all day and press the button and no one will ever come and forget complaining as no one gives a crap. Yes fast food is hard I totally get it but, this is unacceptable. Just a heads up folks! Have a good day! read more

Sonic is only offering their new hires a pitiful $11.50/hr, so they are so understaffed they have closed all their stalls and force customers to drive thru. Every single corporate shill - district managers, store managers, HR, owners/franchisers whatever need to be staffing their stores AND take a massive pay cut and pay their workers a living wage. read more

Truly the worst sonic ever. We love ice cream and sonic! So it's a shame the only one close to me is filled with unprofessional kids and mismanaged orders. I was offered a free shake over my last three orders being incorrect and I went to use that tonight. Only to have my order made wrong not once but twice so I threw it out. I wish I paid credit so I could start charging fraud every time. When you tell them it's wrong on the menu they argue when you tell them it's wrong at the drive through the tell you well my paper says this. Well I sure didn't type it in so who did? Last week I'm in the drive through and they can't hear what I'm saying because everyone is yelling inside. The girl proceeds to scream "Shut the F### up" eventually she told us we couldn't order more because it was to hard to hear...of course my order was wrong that time as well. I'm sure management got complaints that night. The issue at this location is way greater than offering a free shake and it's so disappointing. Some of these people are young and management is setting them up for failure at any other job they ever plan to work. It's a big company so I'm sure this review isn't that meaningful but if you care about the money you spend and expect what you order and time efficiency as well as decent communication your are not getting it here! read more

They are far too lazy, at least the guy who was taking my order. He refused to let me make separate orders because they are "short staffed" it's the same amount of food just separate payments, simply not that hard. Perhaps you're short staffed for a reason . Couldn't even get the order right, I had to repeat it numerous times. Maybe he could hear what was asked if he wasn't busy chatting with his coworker . Over all wouldn't recommend. read more

I ordered 2 drinks on the app. 45 minutes later and still haven't received my order. I click the red button and get no response for an update on my order. I see the staff just standing around doing nothing. The drive thru isn't moving. The only orders being made are the third party ones. Awesome that they don't have an option to cancel/refund. I'd rate zero if I could as that's how much of my order I received after, again, over 45 minutes. read more

Went to Sonic tonight for the first time ever bcuz was craving some sweets & a shake looked good but whoever was in charge of the team had no hold of the situation. Drove in about 9:45 to a stall, the guy asked me to wait and took the order of the guy who pulled in after me. So I pressed the button again, around 9:55 and he took my order. Around 10:03 a girl came and asked us to go through drive thru or go to the front because it would be easier for them along w everyone else but we had already paid and ordered . We pulled to the front and waiting until 10:25 until walking up and asking about our order. We got out shakes melted and it was overall a very disappointing snack lol. They need someone who understands how to manage a store and orders and can direct the team in a orderly fashion because there was no order whatsoever. Wont be returning. read more

I took my daughter on a snowy Sunday to this location for lunch . We tried to use two coupons on the same visit manager refused said one coupon per visit so we so we went through the drive-through twice on the second trip we ordered two medium cherry limeade's buy one get one free they poured both we approached the window. The attendant refused to honor the coupon. The total was $6.47. I showed her the coupon she had to ask the manager for approval manager was in the bathroom now keep in mind there are now four people behind us all waiting for their food. Finally the manager came out refused to honor the coupon and so I said "you're really going to lose the entire sale over $3.23.?, Now you have to throw out the two limeade's. She went back to ask the manager again manager refused now one of the people in line left so I told her not only will you have to throw out the limeade's but you're also gonna have to throw out the food you just cooked for the white truck that just left!" I can't believe their unwillingness and refusal for customer service. No where on the coupon does it limit the number of visits per day. so we took the coupon back and they threw out all the food and we drove to the next sonic location just 10 minutes down the road and got our 2 cherry limeades, buy one, get one free!! read more