Why is no one up front at this location. Waited 10 minutes to be asked my order. Horrible experience the manager just drops the food on the counter. Doesn't ask if customers anything else. The employees who come inside from serving the customers outside doesn't acknowledge you at the counter waiting it's ridiculous. Hire a manager who cares and wants to make a difference. read more

Worst service. Rude, unfriendly, and downright disrespectful staff. Ordered a specialty drink that's blue, came to pick up at mobile ordering and it was white drink she handed me. I tried calling my her back to let her know it was incorrect , she looked at me said so what, and continued to walk back into the store. How embarrassing when I walked in behind her and asked for my correct drink. Still wrong. Had to go to the drive thru and ask that they remake it again. The drive thru person didn't believe me. Asked to see a physical receipt and not my mobile app order. Luckily it was stuck to the bag so in the end was it just laziness or a lack of caring . Not sure how hard it is to read instructions, 7 Brew and Dutch Bros make a fortune off specialty drinks. If sonic wants to keep up, consider customer service a top priority. Now you know why this is location is always empty. read more

I did not look at the Yelp reviews for this Sonic before stopping in - I wish I had... I went inside to order. There was no one manning the counter. I waited almost 10 minutes. Then I noticed a red tray on the counter - with something bright yellow partially sticking out from beneath the tray. I moved the tray and found a yellow bell with a sign to ring it. So I did. Someone came out in a couple of minutes. I ordered a 6 inch Chili/Cheese Dog - and a bottle of water. Except - they are out of bottled water. So I went with just the Chili Dog. I went to pay with Apple Pay and was told we don't accept Apple Pay - you have to use the Sonic App. They must be one of the few business in Northern Virginia that does not accept contactless payments. They make you do it in their own app. So I paid cash. The cashier had to go in the back to make change. While I was waiting - I walked around the near vacant dining area. There was one person in the dining area. While waiting, I noted a large flat panel screen HDTV mounted on the all - but not on - with a dangling cable not plugged in to anything. Everything is dirty and needs a deep cleaning. Looking up to the ceiling - the HVAC vents are disgusting and need to be cleaned. A few minutes later - my order was ready. I decided to eat in as I did not want to spill chili on myself in the car. I shouldn't have worried about that though - when I opened my order - the amount of chili and cheese on the Dog - was the smallest quantity I have ever seen. It looked as if they had taken a butter knife and scraped the smallest amount possible of chili and drizzled the least amount of cheese across the Hot Dog. Disappointed - and I will never return. #Sonic read more

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I've never had an experience this frustrating at a Sonic before. I originally ordered at one of the stalls, but they were having such a hard time hearing me that I eventually told them to cancel the order and said I would just go through the drive-thru instead. I went through the drive-thru, placed my order, and specifically said I wanted my burger ONLY with bacon, mayo, and cheese. I get my food, check the burger, and it has basically everything on it except what I asked for. I gave it back, and they told me to pull forward. I did, and they brought me another burger -- this time it was plain with only bacon and cheese. Still no mayo. At that point I went inside. While walking in, I noticed an employee heading toward the exact stall where I originally ordered, carrying an order that looked exactly like what I had originally requested. I asked about it, and sure enough, it was MY original order that I had specifically told them to cancel. So I ended up paying for that order too, and a female employee told me to wait because she needed to get it off her desk. Now back to the burger. They bring it out for the second time, and you can probably guess what happened: still no mayo. A guy eventually sees me come back inside and tells me he'll remake it himself. I appreciated him trying to fix the situation, but this was now the third time they were making the same burger. They finally bring it back out... still no mayo on the burger. Instead, they put packets of mayo in a bag. I understand mistakes happen, but this was way beyond a simple mistake. I had to explain the same order multiple times, received the wrong burger repeatedly, accidentally ended up paying for an order I had asked them to cancel, and spent a ridiculous amount of time trying to get something as simple as bacon, mayo, and cheese on a burger. Hopefully management addresses the communication and order accuracy issues because this was an absolutely frustrating experience. They also don't care about their customers read their responses to reviews this place is a joke and should be shutdown by corporate for dragging Sonic's reputation through the mud like this read more

I have waited for a sonic to come to my 'area' for years and when the one in Manassas, VA arrived, I was thrilled. Sadly I have had one bad experience after another here. Sometimes it ws the food --- poor taste, stale or not warm. Other times it was the order being wrong all together. And when I attempted to get things corrected, the employees were rude and disrespectful. I often use the stall to order or do a call ahead order and then use the stall - or drive thru. The most recent stall order was a call ahead with an order consisting of mozzarella sticks, cold brew coffee vanilla, footlong coney no chili and orange soda. The mozzarella sticks were HARD and some had no mozzarella in them. The cold brew coffee did not have vanilla in it at all and the footlong came with EXTRA chili! The lady who came out with my order didn't say anything, no hi or any exchange of any kind and then stood there waiting for a tip. I tipped anyway and then went in to address my concerns, only to be met with a rude teenage worker. The tables were dirty and some of the lightbulbs were out, making it difficult to see inside the restaurant in certain areas. So disappointing. read more

Sonic Drive-In - receipt - Burgers Near Me - Manassas, Virginia

I visited this store around December 17th I ordered a footlong Cindy hotdog with chili, cheese, onions and jalapeños, I was truly disgusted with what I received, the footlong was shriveled up and the chili was no where to be found. The attendant said she'd give me a side of chili. It was inside of a container that holds ketchup. Pictures attached. Service was horrific I waited for 15 minutes before anyone d came to the counter. There should definitely be some customer service training provided there. No of the 3 different workers ever put a smile on their face. Maybe they should consider closing this site it has gone from bad to worse. And as I was leaving a screw was hanging out of the door handle. Sherry C read more

Sonic Drive-In - Side of chili at Sonic - Burgers Near Me - Manassas, Virginia

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We're just not coming here for anything but ice cream or slushes ever again it's an absolute train wreck. Took 25 minutes for food to come out floors sticker and 3 people working that day and the slushies and milkshakes were melted by the time the food came out read more

Placed an order online for pickup. Walked in and a supervisor and 4 other associates are joking around at the front counter, I was not greeted until AFTER they finished their conversations. When I finally got the food and made it home the only items right in the entire orders were the drinks. We then attempted to call the store multiple times and never answered. After driving back to the store and explaining the situation, Emma the manager in training, stated she cannot offer a return and they messed up 3 orders back to back.... Will truly never return to this location, absolutely ruined a quick meal for a family with a 3 month old at home. read more

The food was go just the lady rushed an my the line mad every one in there car was upset. When we got our food .delicious but my sister got a burger and only go the party the lady took of the strawberry milkshake and took 1 hour bear bull run library do not approve read more

I really want to like this Sonic because it's close and usually quick, but I'm frustrated that they don't honor the half-price drinks through the app like other locations do. The whole point of ordering through the app (for me, anyway) is getting that discount--I mean, who doesn't want a half-price Cherry Limeade on a hot day? Other Sonics have no issue applying the deal automatically, but here it's full price and no real explanation from the staff. It might seem like a small thing, but it adds up--and honestly, it just feels off when the app says one thing and the location does another. Until they're on the same page as the rest, I'll go a little further to one that actually gives me what the app promised. Get it together, Sonic. I just want my happy hour without the headache. read more

went at 740 worker sat right in front of me at window never responded very poor customer service never coming to this location again

I ordered two food items and two drinks. The lady kept rushing me to finish my order. Then by the time we got to the window, twenty minutes later. They ended up never putting in the second food item. And they were completely rude the whole time. read more

The service was awful the lady that took my order was middle school educated at best and she had such an attitude with me for just asking one question about the sonic blast. I also sat at the window waiting for 10 minutes. the only reason this isn't one star is because the food was okay. read more

Only one table was occupied when we went inside. Every single table was dirty. The place did not look very clean at all.

I was in the area getting hair done hubby called me to pick up dbl cheeseburger & crispy chicken sandwich with lemonade so thrpugh the drive thru I went. To my dismay, although only 3 cars ahead of me but the waiting felt like eternity-sooooo slow. When I finally got to the part where you pay & pickup food, the manager told me they were extremely busy and apologized. Problem was also the intercom was very low I'd had to repeat my orders a few times. In hindsight, I should have driven directly and skip the ordering area and just give my order in the pickup area, since I again waited. Verdict on food taste still to come, will update later. But I heard good things, so... I have yet to taste the burger I ordered for me, waiting on hubby to come home, so I hope it was worth the wait. There are no Sonic place near me and this was closest or the one apparently now in Leesburg... Ok ate the dbl cheeseburger with fries & lemonade, it was not bad. Taste wise was simple and no complexity there but still not unlikeable so I'd give it 3.5! Hubby, whose opinion I value, absolutely love Sonic burger which then tipped it over to 4 stars for me! He told me reason for the wait was that Sonic cook to order and better eat it while fresh. But even letting it sit for 15 min still slightly warm, was not bad. God knows i'm trying so hard to like it for my darling husband, and yes, extra star courtesy by him, so there!!! read more

First of all, I don't normally leave reviews, but this experience was so utterly rude that I felt that I had to make this my first . For the record this occurred on Wednesday at 1:22 PM in case you need to pinpoint somebody on a shift. First of all as we drove through the line the girl kept complaining that she couldn't hear me and to speak up. I am a coach and my voice projects well beyond the use of a whistle so I didn't understand that. When I asked her more than one question she clearly got an attitude and it showed in her voice. I presented a gift card as well as credit card. The young lady said we can't accept two forms of payment so I said OK and just and retracted the gift card as I drove through I think what she meant to say is that she could accept the gift card with additional cash because the gift card wouldn't have covered the full order. All she had to do is simply say that, but she gave impression that she didn't want to ring two different things or perhaps she did not know how. Needless to say. I will be using the gift card again or attempt to, but after that you can count me done with sonic...extremely ignorant customer service, and this is coming from a person who herself has given 20 years to customer service and I would never!!! read more

One of my favorite burger spots. They have a variety of options from burgers, to hot dogs, to various french fries, to drinks. You truly cannot go wrong with finding something you may like here. Now this is not your traditional drive thru fast food joint. There are multiple bays and you are able to pull your car into one, where you are able to look at the menu from your car, and then when you are ready you can also order from your car. When your food is ready, someone will bring out your food and drinks to you. From there you can eat in your car or take home the food to eat. There is no inside seating. read more

Zero stars. MANAGER what are you doing? This place is on a rocket ship to absolute failure. I love Sonic, but this location is disgusting and awful. It's a slap in the face to Sonic as a business. Forever sticky floors. Every. Time. This was my last time ever going there. Ordered just 3 drinks from the park bay. Hit the red button. At some point I was told to wait. 20 minutes later it timed out, so I hit it again. She says sorry and takes my order. I'm just ordering drinks. 20 minutes later I get out of my car and go in. There's a lady waiting who said she rang the bell and nobody came. She hasn't seen anyone for 15 minutes so she said I can go ahead and she left. A customer then walked in the back to see what the hold up was for their drinks. He said they only have 5 workers. I thought 5?!?! That's enough. I finally saw a staff from sonic and told her about my order and she gasped because she forgot twice already. Makes my drinks in 2 minutes and brings them to the counter. I easily see a gnat in one right away and ask for a new one. Let me tell you. The amount of syrupy sour mix they put in was diabetes in a cup. This place sucks. Do not go here. They need new management or training or employees. Maybe a chic-fila can show the how it's done. read more

Every now and then I would have a random craving for Sonic. At the time, I had a T-Mobile Tuesday promotion for a free vanilla cone. We also added Ched 'R' Peppers and a Blue Raspberry Slush. I didn't expect them to make the ice cream so full; it was amazing! The breaded jalapeño peppers filled with cheese were a nice combination, but I wish it was spicy. The slush hits the spot as always! It was busy so the wait was understandable. The staff were constantly moving around when we walked in to pick up our order. The dining area is roomy with plenty of tables inside as well as outside. read more

Sonic Drive-In - Blue Raspberry Slush + Vanilla Ice Cream Cone - Burgers Near Me - Manassas, Virginia

Don't stop at this sonic. I'm serious. If you value your time, and don't want to wait over 40 mins for 4 drinks, keep on driving.

3* is purely based on the price of the food. Service was great. This was my family's first time trying a Sonic and so the cashier was very patient with us and even told us some fan-favorites and his personal favorites. Between the three of us the total came out to about $45. Maybe they have an app with deals that would decrease the price significantly, but we could have eaten at a legitimate restaurant for $50. We ordered: 2 burgers, popcorn chicken, a strawberry milkshake, a chocolate milkshake, a soft pretzel, fries and tots. Everything was decent. No complaints and of course the food came out very quickly. Nothing stood out that gave it an edge over any other fast food place. I personally won't be returning, but it was a perfectly fine experience. read more

I mean, I was already a huge fan of sonic. But the service here at this particular location is very good. I had two different ladies help me through my visit and they were both so friendly and nice. read more

Never had to wait 25+ minutes in a drive thru lane with only 4 car. They got my order wrong. one staff member (male), was very rude. This franchise is definitely bad for the brand. read more

This place is a joke. Don't expect to ever get your food in a reasonable amount of time if you use the app. Last visit I ordered 2 limeades and a fountain drink. Parked in a stall, screen was broken but there wasn't a sign saying don't use and I knew it was stall 1 so I checked in. 10 minutes past the estimated wait time (off-peak btw, like 4 cars in total), nothing. Call button didn't work. So I go to the drive though and explain that I was in a stall and waited for a total of 15 minutes since ordering and was met with the rudest, most disrespectful staff ever. She goes on to tell me how half her staff didn't show up and now it's my fault because I left the stall and her poor staff may be out there wandering around not being able to find me. I explained that it has been 15 minutes, 10 of which was past the estimated time, and she continued to tell me I should have waited because now I'm inconveniencing her staff. Seriously? You have me waiting here for 15 minutes for 3 drinks and I'm inconveniencing you? Then she says something incoherent, cuts me off the speaker, and I only have 1 option of going forward through the drive through. Lo-and-behold they had my drinks ready. They screwed up, tried to gaslight me that it's my fault, and treated me like I'm the issue. Your staffing issues aren't my problem, I paid for my food, waited beyond what would be considered reasonable (imagine going through a drive through, ordering 3 drinks, then waiting at the window for 15 minutes, no reasonable person or business would even think that's close to acceptable), and was polite, only to be met with crappy service and excuses, not even 1 apology. I love sonic but this location just makes me hate their business and I'm just done with them now. I suggest taking your business elsewhere until they fix their sh*t. read more

For the second delivery order in a row, I did not get a drink I ordered. The first time, the person I spoke with insisted the delivery driver stole it and she hung up on me twice. This time I was told I have to go pick up the drink. Uber offered to reimburse me 3.60 for a 4.75 drink. We are totally fed up with Sonic (delivery and drive thru) and won't be ordering anything else from them. There are many other restaurants in the area, no need for such poor service. read more

All the guys at work kept telling me "You've never been to SONIC?! You've gotta try SONIC!! I can't believe you haven't gone!" So, one of the guys decided he'd go pick it up for us...... I asked them all what they usually got and nobody could give me a straight answer - so i started asking about the food items one-by-one "well, what'd you think of the burgers?" - "they're alright.. not great" ... Fried chicken foods are usually all the same... I've heard their mozzarella sticks are amazing, but you HAVE to have them in-person, not transported. SO ... I got the Footlong Quarter Pound Coney hotdog with ketchup, mustard, and onion rings.. To drink I got the Ocean Water, because it was hyped up and widely talked about by my co-workers... The onion rings were just "meh" and kind of burnt and soggy at the same time. The ocean water was literally just blue food coloring, a hint of flavoring (of what I couldn't tell you), and some fancy nugget ice. Nothing special at all. The coney dog was the only "half-way to greatness" part of the meal. It tasted like your average gas-station high-fat content hot dog from 7-11 just in an enlarged format... It was super long and tasted good... not amazing or great, but it was good. It was a decent hot dog. As a first-time customer, I can't say that I was wildly impressed or amazed. The experience was just mediocre. I don't think I would stop in if I was driving by and had to pay for it myself - but if somebody offered to pick up some food, on their dime, at Sonic I wouldn't say no... read more

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Service was good, food was good, nothing negative to say. All went well. Great Job!!

Go frequently for milk shakes. Have almost gone through all the flavors twice with peanut butter and chocolate the standouts.

Your online purchases! The lady taking orders had no clue about any of the opportunities you had on your Sonic app. If this is the case, I'll never go back again. read more

This particular location of Sonic is becoming my favorite in the area! Just like any other Sonic locations, this place offers burgers, hot dogs, sandwiches, breakfast items, combos, kids meals, and shakes/limeades/slushes. I find that the employees here are always so cheerful, helpful, and are always checking-in to make sure that everything is satisfactory. Have an inaccurate or a missing item? The staff here takes turn in rotating throughout the drive-in and the parking lot to make sure that the customers are taken care of. I always order either the Cherry or the Cranberry Limeade, and the drinks have always been super fizzy and arrive fast! Depending on where you are coming from, turning in and out of the lot can be a little tricky, with the oncoming traffic. Just note that this place gets super busy, so there's ALWAYS a line! +great drinks! +friendly staff +super busy read more

My friend and I were in the Manassas area and we were looking for a quick lunch. We decided on Sonic since there isn't any in the Fairfax/Falls Church area. We originally wanted to eat at the drive-in, but all 6 spaces were full. The drive through wasn't that long and there were plenty of spaces to park at afterwards so it's like the drive-in spaces...without the full menu and service lol. We ordered a Sonic Cheeseburger, Chili Cheese Coney, Tots, and Strawberry milkshake. We asked for forks and were informed that they came with the Chili Cheese Coney...ended up having no forks in the bag, so make sure to double check before driving off! Overall, there was nothing outstanding about any of the items in our order although it was a decent meal. The burger was okay and it tasted better than McDonalds. The Chili Cheese Coney was okay. The tots were nice and crispy. The strawberry milkshake was better than Burger King's although the whipped cream was sweet, sweeter than Starbucks even. However the deign of the milkshake cup wasn't good. The top can't be tightly secured hitch rumored in it popping off and making a little mess when we picked it up. read more

Sonic Drive-In - Outside dining - Burgers Near Me - Manassas, Virginia

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This Sonic is always just an absolute nightmare. A nightmare. They're disorganized and slow. The app doesn't want to work here on this latest visit. So we go inside to order instead because the stalls are all full and nooooobody is moving (and nobody's getting orders delivered to their cars) and inside it's all "uh, we can't honor the app." We've been coming here since they opened and have given them way too many chances to get their act together. Go to the Leesburg location, they rock! Leesburg Sonic has never let us down. Don't waste your time at this Manassass Sonic. read more

Chris(the manager) is EXTREMELY Disrespectful . Had an attitude when I simply just had a question . Very unprofessional and rude. wait time was also more than 15 mins for 2 corn dogs. Almost gave himself whiplash asking me if I had something to say. Quite frankly I DO. Tables were dirty upon arrival, to be fair Chris has a poor black girl working the register and cleaning tables . read more

I. Got my food after 45m it was cold and the severance was really bad never come to this location.

I love sonic and I was so excited that they had opened only 10 minutes from my house, but I am so sorry to say this, but this is not the Sonic that I was expecting. Nobody is on roller-skates, and the entire staff is rude and lazy and just wants to go home from their shifts and they are always mad and stressed out whenever somebody places an order and it always takes about an hour for it to be made because the employees are always on their phones and talking to each other and they always mess up my order and they all taste disgusting. And besides, the surrounding area is no longer safe anymore so I will not be returning to this location anytime soon. I would completely not care at all if this place was permanently shut down. read more

Seriously, I don't understand what people's problem is when it comes to this place. This is a fast food place, they expect a fine restaurant experience. The wait is long, but I've seen a 2 hour wait while people are crying over 15 minutes! My experience has been what it was at other Sonics. GREAT. I make my order clear and I actually read the menu before I order at places. In this situation, I am not going to get upset and complicate the person on the mike. I'm happy to get my Cherry Limeade, Ocean Water, or whatever. They know what to do, so just chill and help them get their items in order. The menu is humongous, you should hear people lolligag as they talk to the person taking the order. Just freaking order and get moving. Some items that I love: - The drinks ( I wish they carried the malts here, but why give people more stuff to complain about?) - the grilled chicken sandwich is terrific - the French Toast sticks - OMGGGGG - the ice cream items are always good If you decide to try this place out, don't roll in thinking you have to get somewhere. Just don't. You may as well drive over to BK because this place has too many options and wheels churning to appease impatient people. read more

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Placed an order on the app to pick up on the way to an event. When I arrived to pick up my order were no slots to park. Went inside to pick up my order that I placed to find a crowded dining room of people waiting. Took over 35 minutes to receive my order that was not complete nor did I have time to go back in and deal with the issue. Food was cold. The drive thru seemed to be moving. I am assuming they were overwhelmed but store should have turned off the ability to order online if packed and can't fulfill orders in a timely manner. read more

I have been to many Sonic locations, nearly all of them a pleasure to visit. This particular one was a disappointing experience, which was not helped by their clunky/poorly-designed mobile app. Came here recently with a few friends after hanging out. Their dining room was closed, and for some reason they lack a walk-up window or curbside pickup (unless you are in a numbered stall), so we had to stand in one of the parking spaces to get our order. It took over 30 minutes for us to receive our items, and my order was incorrect. The employee bringing the food out seemed to be the only one running around, so no fault to her for our poor experience; I appreciated her hard work. I can certainly understand short-staffing causing delays, but that doesn't excuse messing up an order as badly as mine was. When I reported my experience to Sonic, they were appropriately apologetic and claimed they sent me an app freebie as a way of making up for it. That was a week ago and there's still nothing in the app. When I logged out and logged back in, I got a series of errors and now can't even see the normal app deals and offers. If one of my friends really wanted to go back to Sonic, I would probably grudgingly join them, though I will no longer seek out locations myself after this double-trouble experience. It's a little late in the restaurant game to still be messing up orders and having unstable apps. That's more of a '00s thing. Welcome to the roaring '20s. Overall: 1.0 star ---- Pros: - The hardworking employee who brought everyone their food has my respect for her commitment to getting things done. None of this was her fault. Cons: - The prep side messed up my order pretty badly, not sure what screen they were reading when they put this together. - This location is not like other Sonics: very few ordering bays, no walk-up window, and just generally not well-designed. - Mobile apps don't have to be masterpieces but they do have to work. If your app constantly crashes, declines to permit ordering of common items that are confirmed to be available, and fails to update offers, you may need a new dev team. read more

The customer service is terrible! Food took about 15 min. They did not give napkins, ketchup or straws and asking them make it feel like it was an inconvenience. The faces the cashier made when calling our name was disgusting. read more

Trash!! Food was disgusting and the customer service was horrible as well. The young guy at the window needs a refresher on customer service, waste of time and money!!! I'll eat Mickies before this trash place again! read more