Driving through Keene Tx on my way to Cleburne, I stopped at their Sonic Drive Thru. A grilled cheese sandwich ... doesn't that sound good !! Hot melting cheese on 2 crispy toasted pieces of bread. The business was busy but Im in no rush. Their building area was clean and seemed to be kept up. Sadie was friendly and sweet. Got my order out quickly. I wasn't very impressed with grilled cheese and received water instead of sprite. Hopefully next time I'm i the area and need a snack or drink I'll give them another chance. Have a good night and a blessed day tomorrow. read more

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We stop in here from time to time, and we've never had an issue, so far anyway. Our stops are usually during happy hours, lemonade with cranberry, easy ice, and cherry limeade, easy ice. Have yet to get it wrong. Staff is friendly enough, enough to get by. Not overly inviting, tho. It's a drive up location with not seating area, so ambience is open air if your window is rolled down. They have drive up and drive through. read more

Had an early lunch here today and the young man that brought out my food was very nice BUT when he turned to walk away after giving me my order all I saw was butt crack . Come on now pull your pants up or get a damn belt to hold them up . I will give him credit for working but learn manors , hygiene dress code etc Nothing grossed me out more than seeing butt crack read more

This place is a complete JOKE. Thank God there's a park close by so that you'll have something to do while you wait. This location is notorious for closing early and always being out of product. What's the point of having a large neon sign that says "Onion Rings" but they're always out of them lol? My last visit I used the app and the lady came out to my car and told me they didn't have what I ordered and asked if I wanted something else. I requested for a refund and she told me they're not able to do that at store level and that I'd have to call corporate?? I never got my money back or the food I paid for. STAY AWAY read more

I try to give this place the benefit of the doubt because I live in the same town but they can't even make french fries it's so disappointing read more

Sonic Drive-In - I got rocksolid fries from there I don't know how long they had been sitting horrible - Fast Food Near Me - Keene, Texas

does anybody ever read these reviews? I can't even imagine why or how this sonic is still open every time we come we either have to drive off or we have to wait forever. We've been in the drive-through now for almost 10 minutes and all we've ordered was two drinks. The lady just came out and said they'll be right with us and still haven't brought us our drinks. read more

The absolute worst Sonic ever (at least in Texas). Don't waste your time waiting 5 minutes to place your order....only for them to get it wrong or not have what you want. I've been there 3 different times over the course of past few months, and I've had the exact same experience on all occasions read more

Stopped for a drink at the drive thru, several minutes until I hear I'll be with you in a few minutes. Few minutes later I'm asked to pull up to the window. 5 minutes later I drove off. I was the only customer there no other vehicles. read more

Worst fast food location in general. Every single time I come here they always have something going on and it's literally ridiculous. The service is a joke. DO NOT STOP HERE UNLESS YOURE TRYING TO WAIT 30mins for the simplest things read more

If there was a way to give this 0 stars, I would. Visited this Sonic for the first time today ordering 4 shakes. Went through the drive-thru only to sit there for 15 minutes before anyone even came to the drive-thru window, much less showed up with our shakes. However, after 15 minutes, a girl came to the window and rattled off a large order of burgers, fries, etc. We explained we had 4 shakes only and she just slammed the window shut. In a few seconds, we see her giving that order to the car behind us. We asked her when our shakes would be ready and she just yelled out, "They're making them". We are now 20 minutes in the drive-thru...and they are just now making our order. At that point, we drove off without our order. We plan on telling EVERYONE about our experience at this Sonic as we have NEVER had an experience like this at any other Sonic. Either the owner of this Sonic needs to get his butt in gear and do something about training or they need to turn the lights off. Period. Worst Sonic EVER! read more

Worst sonic ever. Service is extremely slow WHEN they're actually open. I have ordered twice using the app and then go up and they are closed and this is usually around 8pm when google states they're open until 11pm. Do better. read more

I'm just dne! In the 6+ yrs ice lived in Keene, I've been to this location about a dozen times. I've had one great experience. Of which I did leave a stellar review on google.Tonight was the entire opposite. Spent over $40 and got cold undercooked and under portioned medium cheese tots and LG chili cheese tots, undercooked chicken slinger, cold, dried out and falling apart cheeseburger and a $7+ milkshake with a cracked cup. I actually had to go back for the shake and my tea, because they forgot to give them to me. I discovered the BS with the food when I got home. I tried to call them, but phone went straight to voicemail and it was full. So I did contact corporate. I'm pissed and fed up! This place has been messed up since it got here. They had one good manager, Gideon. I don't think he's there anymore. Which wouldn't surprise me. From all that I've read and heard from employees, the pay sucks. So I guess they just don't care enough to make the orders correctly. read more

Went tonight for my wife and her odd late cravings... I showed up 5 mins till close and lights were off and the place looked like it was deserted for years... after reading the reviews I c y Cmon ppl. Your customer service game needs to step it up. Have a little self dignity read more

Horrible service sat here for more than 30 minutes. I know older people have to have a job too but there is literally one person walking out serving everyone and 3 older people in there doing god knows what! Will not be stopping here again my advice don't bother to pull in a BIG DONT DO IT!! read more

Came back again, pushed the button to order multiple times, people inside just canceled the call over and over finally left, came back another time and my order was completely incorrect and they said "can you just take it?" - I tried, this place has forever lost my business read more

Takes forever to get food, if they aren't already out of whatever you ordered. Food is always wrong, no matter how simple it is. The people always try to double charge me here and it just overall sucks. read more

I grew up on Sonic's Cherry Limeade. This Sonic brings back those memories. They have a veggie burger which is a nice surprise. Most Sonic's in the area don't. The food is as good as it gets when it is just a bunch of teenagers working. read more

This sonic is terrible. I don't like it. I went to buy a chicken sandwich and it was frozen in the buns. It was terrible. & my tots came smushed in the bag and it was bad. One of my friends talked to someone about it and they wrote down our names for a free sandwich and I came back & had no idea what I was talking about. It was rude and unprofessional. People actually get sick from food not being cooked all the way no matter what. Not only did I have to wait for my food but I didn't get it like I should have. read more

I went to sonic they were out of mozzarella sticks and the payment had been charged to my card and they had promise me to replace it with onion rings but when I got home there's were no onion rings In the bag and when I called the sonic here in Keene a rude worker named "JESSICA" instead of helping me she decided to HANG up on me 2 times when I was on the phone with her instead of trying to solve the issue! horrible customer service will not ever eat here again!! read more

Sonic as a chain is repulsive. The food is extremely low quality and the ingredients are always questionable. This particular location always looked dead when I drove by, so much so that I thought they'd closed down. However, they are still open, but man this seems to be a really dirty place. I understand the nature of this "restaurant" chain, how things are brought to you, but finding unusual things such as hair in your food or strange hard pieces of God knows what is completely unacceptable. They have a sign outside right now that says "You want a veggie burger" NO I DON'T. AND IF I DID I WOULDN'T WANT IT FROM YOU. GO. AWAY. read more

Worst Sonic I've ever been to. Customer service is HORRIBLE. Extremely long wait for poor service.

Worst Sonic ever. Doesn't matter what time or whatever the order is, it will not be correct or fit to eat. And it is a shame since they are walking distance from the house. read more

They got my whole order wrong I ordered a ultimate burrito and got a egg and cheese burrito

The worst shit hike I have ever been to. These people couldn't tell you their name let alone a cost for your order. Buying a burger from this place is like nails on a chalk board. They can't get their stuff together. read more

Every single time I go to this location the employees are extremely rude, I've actually already spoken to the manager Danielle at this location who was super nice about a visit were it took over 20 minutes to get my food which was incorrect and when I went to ask for the missing items in my order the girl on the speaker replied in the rudest tone "what do you want me to do about it" and then to pull up to the window for my missing items and see a STRAY pitbull INSIDE in the kitchen. Then as I pulled away the workers weren't able to attend to me because they were feeding this dog a grilled cheese. The manager called me personally and was super nice and respectful even offered me a gift card to try this location again being that this location is across the street from my house I did.... my mistake. About a week after I went and asked for a small vanilla ice cream but asked if I could have it in a drink cup so my 5 year old wouldn't make a mess. I was very rudely told no and when asked why not the reply was "there's no way to ring it up that way" even though I have done this at many sonic locations including other chain restaurants I gave her the benefit of the doubt and asked "can I just have a small ice cream cone and a small drink cup and I'll just dump it in myself?" She then replied "no I won't do that" This location seriously has no motivation for customer service or quality which is sad because they have a very nice manager but the employees at this location are awful. Take the extra time to go to a different sonic location or a different fast food chain. Going to this location will just piss you off and ruin your day. read more

Went there for a drink and literally sat in the drive through for 30 minutes. Manager was on her phone and the other workers were dancing around doing nothing. Absolutely ridiculous! read more

If I could give 0 stars, I would. The first time no one answered my buzz, I let it go. But this is the third time I've gone through this drive thru and I have had to pull up to the window. Both workers ignored us while we were at the drive thru window. Honked. Still ignored. Left and saw one of the workers walking out. So they talked until one of them had to clock out? It's not hard to say, "we'll be right with you." The worst part is that there was no one in front of us and no one parked outside; I was just going to order ice. Seriously, the worst Sonic in all of the U.S. read more

This is a typical Sonic and have good service and delicious food. My wife and I both enjoyed our two experiences with this Sonic.

I usually go through the drive-thru and it isn't out of the ordinary to wait over 20 minutes to get an order to for two people. On top of that, the orders are usually wrong. I repeatedly receive the grilled chicken wrap without any ranch on it. It's got to where I won't pull away until I check the wrap. read more

This place is awful. Service is ridiculously slow and the employees are consistently inept. Once again I'm reminded why I keep promising myself I'll never come back. read more

Slowest "fast" food. Can't believe how long it takes to get even the smallest water out. They can't even get the orders correct most of the time. Frustrating to have this as the only Sonic nearby when their service sucks so bad. read more

Probably the worst experience I've ever had at a sonic. I ordered a corn dog and the hotdog inside was cold! Not even like lukewarm just straight cold read more

I have never reviewed a restaurant in all of my 63 years. I wish I had read the reviews here before I went there. After my call button was finally answered, the lady said she could not hear me, so she came out took my order, not a big deal so far, she went back put the order in and it looked correct on the screen, so I paid with a credit card.....my mistake.. 30 min later I pressed the button again to see where my order was, basically what I got was a hateful attitude telling me she had orders ahead of me, and my order was on the way........15 min later no order, 3 cars have come and gone,......there were people standing at the door trying to find out where their order was.........so after 45 min ......and no order I gave up, they obviously needed my $14 dollars more than I did. I left, drove to the Sonic in Cleburne, gave the same order, 10 min later we drove of with our order. I will never go back to the Sonic in Keen. read more

This has to be the worst service ever received at a Sonic. 40 minutes to get food! Would not recommend this location.

This has got to be the WORST Sonic I've ever been to. Food is not only poorly made but the orders are always incorrect. I went to get a replacement order for a previously screwed up order & when I got home, that order wasn't correct! I wish Sonic corporate would/could revoke this location's franchise. The only thing positive I can say is some of the workers I've spoken with have been polite & friendly. But that's it, there's literally nothing else good I can say about this place. Please, please, please Sonic step in & correct this problem. Keene has so few choices when it comes to getting something to eat on the go. Myself & plenty of like minded others are willing to take our monies & spend them elsewhere. And here's some food for thought,(pun intended) when one location is bad it makes most of us not want to try any of your locations. I hate the fact I even have to place one star just to post this rating, this is one more than you deserve. #getitfixed read more

After finding a hair in my 10$ bacon cheeseburger, I took it back to get a refund because I was grossed out and didn't want anything else from there, and the manager told me that unless I can prove it they wont do a refund.. Like of course I didn't save the fucking hair... I only had taken two bites so obviously I wasn't trying to pull one over on them.. After much conversation about it, he gave me a refund on the wrong burger.. Thus shafting me about 3.50$.. Don't go here.. read more

I waited for 20 minutes and they messed up my whole order. I ordered fries and told the worker multiple times that I said french fries and not "Sprite". I also told them I wanted ranch as my dipping sauce and got none. read more

Worst sonic in the chain.waited 4 minutes for 2 drinks yesterday.no cars in front of me and 4 team members stocking or on cell phones.only got my order when someone came to the wibdow and said can i help you.the people who work here including managers need retraining read more

I am sick and tired of this Sonic. I go in the afternoon when the high schoolers are working so maybe that has something to do with it, but it's just awful. The workers are the rudest I've ever encountered and they often times won't even say anything when they open the window at the drive-thru. Just hand you a bag and hold out a hand for your payment. The orders take twenty minutes minimum if you ordered any kind of food. Even an order of small fries will take twenty minutes. You can look in the window and see the employees standing around joking with each other instead of working. To top it all off the orders are almost always wrong. If you go there check the order thoroughly before driving away. Then if they fix that order check the fixed one because it'll probably be wrong too. The process might even repeat a few times. Honestly it'd save you time to go to the one in Cleburne or Alvarado, which is just sad. Definitely wouldn't give them any money though. read more