We stopped at Sonic's to grab a bite to hold us over till we got home. We thought there was a drive thru, no problem. We ordered at the stall. I ordered a Foot Long Coney Hotdog & Sweet Tea for Hubby. I had a Bacon Egg Cheese Croissant in the afternoon. Yes, I did! The young lady who brought out our order was very nice. I didn't like the taste of the tea. She offered to switch it out for something else. She brought me a Powerade! We sat and enjoyed our meal before the drive home. read more

Sonic Drive-In - All All-American Dog Foot Long - Burgers Near Me - Jacksonville, Florida

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This wasn't a bad visit at all. I stopped the girls by because they wanted some shakes. They had vanilla and caramel. They also opted to try their SuperSONIC® Bacon Double Cheeseburger. They both enjoyed their food and drinks. Tramaya was our server and she was quick and friendly. If you're driving by you may miss your turn because the marquee is off at the road so turn carefully. It looks like they are about to make some changes or either relocate due to the state of the drive up stalls area I'm not really sure but half have been removed. The parking lot was fairly clean though. read more

Ordered online for the first time. Ordered a triple smash burger and received on patty along with 1/2 a tomatoes as the filler for the missing two patties. Never had issues with anything other than online orders though. read more

First time at this location. Decided to go because we were nearby and received a message stating half price milkshakes. So, we decided what we wanted and drove down to the location. Put in the order and were told the ice cream/shake machine was down. We went ahead and ordered the burgers and fries which were pretty good. Very disappointed in the ice cream being down. These restaurants that are out of stock and/or have their machines down seems to be the acceptable norm nowadays. Not for me. It will be a long time before I come back. I do recommend their cherry limeade though and the burgers were good. read more

my food took forever to come out. my family and I have been waiting for 40 minutes. After asking for an update on my order I was waiting 20 more minute. At that point we were ready to leave. Waiting for an hour for food wasn't worth it. The other situation was the environment, the tall chairs were NOT sturdy and the table was shaky. I was worried that the chair would break while I was on it, And NO napkins, the workers were playing and the fries where soggy. read more

Employees take your order with an attitude, we sat for 20 minutes after our order was taken and decided to leave. It takes 2 minutes to put 2 chili dogs together read more

Huge mistake. Order was wrong twice, no napkins. Took an hour for them to get it right. Never again.

Needs to be closed down and turned into a car wash. Them chili cheese coneys been good lately though. Service sucked and sucks. Attitudes a-plentiful. Cold food. Smushed burgers. I'm sure I'll be back an about 3 months. read more

Sonic Drive-In - Burgers Near Me - Jacksonville, Florida

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Absolutely the WORST EXPIERENCE EVER! We got to the window we were told there was a 10 min wait to catch up on order and they hung up on us. We waited and called back in and told us the ice cream machine was not working. We wasted time and will never return. If I could give it zero stars for service I would. I have never been treated so rude and we all know it was not broken. I can't imagine it just breaks before closing. read more

Josh was Amazing he was so friendly and I got my food fresh and hot great job . Keep it up

Horrible service. I waited over 20 minutes for someone to ask me for my order. However, that never happened. I ended up downloading the app just to order a simple drink. When I mentioned this to the young lady who came out with my order she said I should have moved to a different stall. Customer service dictates that if a service isn't working, you notify your customers somehow- leave a note on the stall, kindly walk out and let your customers know, anything to remedy the situation . Don't blame your mishap on your customers. It isn't okay. When I said that this isn't okay, she just walked off with an attitude. There was no apology, just attitude. The red button is still activated, and I will not be returning to this awful facility. read more

Sonic Drive-In - Burgers Near Me - Jacksonville, Florida

Don't waste your time coming here...no one will take your order...bunch of teenagers going in and out making sure family and friends received food and drinks and not customers read more

They took forever to bring the food out. Paid for a kids meal and it doesn't even come with the toy. Fries were old and disappointing

The food here is pretty good but the management sucks. The employees are clearly overworked and under staffed; it took me over 30 minutes to get my food. The person I spoke to to place my order said "there's only three of us so we're pretty backed up." I personally would recommend going to another sonic if you're craving it, this one just isn't worth the wait. read more

They get a 1 star because it's required. They've botched my order for the last time as I ordered online along with other items, a large master shake that totaled $8.19. When I got there, I was informed the machine was busted and no shakes are available. Fine. Except I had to call Sonic support to request a refund. Fine. Except. After advising them I would like my $8.19 refunded to my card, and I will never use Sonics app or eat from there again,I hear: "Unfortunately, at this time we cannot provide partial refunds, we are sorry for your inconvenience. However, we would like to send a $10 gift card to your account" Me: "waitWHAT!?, did I not just tell you I won't be using your company again? That includes your app, which I have deleted!" Him: "we are sorry for your inconvenience, please allow us to assist you by accepting this offer as reimbursement" Me: CLICK!!! Just more refusal to listen to customers and scripted attempts to placate (or aggravate) the caller. Another lesson learned regarding this company! The store at 7045 Normandy blvd is constantly having issues. Please let them know what a sorry excuse for "America's Drive In" they are! The owner of this franchise must be Kamala Harris, because he/she has never been there, apparently! read more

You really flipping the coin with this one , my suggestions are call ahead and see what's up and if they are "out" of everything on their menu! read more

Went to Sonic and had to wait 20 min before they served me. Order was wrong and I ordered the BLT they gave me 3 strips of bacon and they additional 2 strips but the manager rudely said if I wanted more I needed.to pay. I don't recommend this one on Normandy. read more

Terrible service never got our order. And it looked like no other cars got their orders either terrible terrible terrible

This Sonic along with the other ones I have been through in town (I visit them every other night/morning or so) are always forgetting the sauce/icing/condiments, what have you. I honestly don't see why? Mozzarella sticks COME with marinara, always have always will. Their Cinna-snacks COME with icing, always have always will. So what's up with this??? Kinda too late to keep looping the drive-thru by the time I realize they forgot my sauces/icing once again. read more

Sonic Drive-In - No sauce - Burgers Near Me - Jacksonville, Florida

This Sonic is farther away from me, but I do prefer it over the one located on 103rd Street. When they are busy, they actually keep things moving along at a nice pace so you never have to wait long. All of the employees are super nice. Even though it's just fast food, they seem to take more care with the food here. I generally always get a chili cheese coney and they are just better here. They are put together neater and the buns are SO soft! Like, they have actually been steamed like they are suppose to be rather than just pulled out of a bag and served cold. The onion rings here are always perfect too. They are large and crisp. Perfectly golden brown. Not once have they ever messed up my order. I've always made it home with every item I ordered in the bag. I do still frequent the Sonic on 103rd when I'm too lazy to drive to this one (it's like 4 miles away), but I'm starting to come to this location more and more. read more

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My son encouraged us to grab a quick bite here. The service was fast, the server was friendly, and the guy who took the order was on the ball and caught everything we said and it was transcribed correctly on the receipt. Unfortunately, when we got home, we discovered that things were missing and additions were not added. They packed the food bag so tightly (must have been a Tetris expert) we didn't bother checking it before we left. The food was good, but I don't think I'll be back there. Really not worth the hassle. read more

This is a decent sonic. No window though you have to walk up to a machine or use the car side ordering. The food is standard sonic fare and pretty fast. Pretty typically the staff is nice. The premises are pretty clean and you can walk inside and look around if you want to. .99 corn dogs and 1/2 price drinks and slushies from 2-5 pm. read more

Sonic Drive-In - The menu - Burgers Near Me - Jacksonville, Florida

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Ordered my food in advance via the app. Showed up at the listed time and waited over 30 mins to receive my cold food, only to missing half of it. This is the second time this has happened. as someone whose first job was Sonic (different state) I understand it can be busy but for it to take a solid hour to get my full order is unacceptable. They had several customers that were frustrated, walking inside to get a refund. I would not recommend this particular Sonic. read more

Ordered a Large Chili Cheese Tots and they only filled up a large container half way and this isn't the first time they've done this read more

Sonic Drive-In - Burgers Near Me - Jacksonville, Florida

This review is in reference to the Sonic located on Normandy Blvd, Jacksonville, FL. It would be nice if they'd get their ice machine fixed or something because it's never working so that we can buy the bags of ice and then today I'm told that I can't buy but only 2 cups of route 44 size. They can only sell 2 cups per car but yet Last night I purchased 6 Route 44 cups of ice. I don't know if it's the machine that's really broken as they keep saying it is or if it's just lazy employees because Sonic is a Large company and I can't believe that they'd let their ice machine stay broken for 6 months. Based on my opinion it's that they just have LAZY employees!!!! read more

Ummm I normally don't write bad reviews but this place sucked. Chains are supposed to be consistent and this one has to be the worse Sonic in America. Let me tell you a story. First half the order drive in kiosks are out of order. Ok not a big deal I thought to myself. Finally found one not out of order. Great let's order. Order all 4 meals for a family of 4. Food comes out timely. Awesome, this place doesn't suck as much as everyone says. Nope, forgot fries and ketchup. Not a big deal, let them know and they said one second. Let's Try Our Drinks! Why does everyone love Sonic, their drinks. My cherry limeade had no flavor and my daughters sprite tasted like seltzer. Awwww shit we are going down hill still. We are all about half way done. Lady starts cleaning the parking lot and notices we are still there. Makes eye contact and goes grabs fries. I will say that the lady was friendly but everything else SUCKED! Do not come here for your Sonic experience please. read more

Wow!!! Juuuuust wowwwww! We stopped by here on the way home and just wanted simply a bacon double cheeseburger and an awesome shake! Did you know that its next to impossible to get bacon on the bacon double cheeseburger you order at this location? It arrives with no bacon. My boyfriend calls the server, they take the burger back (just needs bacon right?) 20 mins later, still no burger. My boyfriend calls again and a girl replies that shes sorry and theyll put the order on now. 10 more mins...no burger. I march inside (because this will go more peaceful than my bf going in there) and every single person turns and looks at me yet not one person asks me what I needed. Theres a man that I deemed the manager on a face time call who keeps talking , cooking and looking at me. I keep standing there looking at him, politely waiting for him to end his personal non emergency phone call. After a few more minutes my polite face morphs into an "are you seriously kidding me right now" face. All other employees are still looking at me as well without saying a word.( I know Im stunning but take a picture people! Jk ) The manager now acknowledges my presence and my "I will KUUTT you" glare (while still on that call might I add) and asks me if Im still waiting on that bacon cheeseburger. Oh If I could use some gifs to express myself..right now!! Those were fighting words. So you know WHY Im there and who I am but didnt say a word. Very professional. I said yes. Im still waiting on my bacon cheeseburger. I been waiting on my burger for over 20 mins now. I would like my burger and that meal taken off my bill for my inconvenience. He replies Oh you want it for free? I said YEA I want it for free!! He doesnt say anything more and wont look at me. This girl walks over to register and starts typing. I stand there another min or 2 without knowing for sure what was going on and this girl walks up. Hands me a bag and 2 receipts and says here ya go. And goes to walk away. I said here i go what? Am i getting a refund? Does it go back on my card? Am i getting a check in the mail? What? She said yes here it came off your check and it will show in your account in the next 3 days. Of course she comped off the wrong and cheaper meal. You cant even make my food right Idk why I thought that part would go well. I get back to the car and guess what? NO BACON AGAIN ON THE REPLACEMENT BURGER! Bf's turn. He storms in there and goes off. Im waiting in car and manager follows him back to the car for the receipt STILL ON THAT PHONE CALL! We leave. We gave up on the burger. I called corporate and launched a complaint on the store and the cleanliness of the store because it had that dirty restaurant smell to it. Maybe it was a blessing we didnt get that burger. We never received a refund or a call back from anyone at corporate and its been 3 weeks. Worst experience at a restaurant EVER and we will never go to that location again! read more

I placed my order for 3 drinks. I tried to use the app, but was not working. I tried to explain, but still charged full price. None of the cups were marked so you could tell them apart. The rude girl had the intercom still on and was running her mouth and was verbally threatening. All over three drinks. I will never go to this hell hole again and the idiots that run it forget trying to call no one answers the phone. You will never get another penny from me. read more

Worst customer service ever and the staff is very rude/unprofessional. I wouldn't be visiting again ! read more

Sonic Drive-In - Workers sitting around playing and laughing while on the clock. - Burgers Near Me - Jacksonville, Florida

Service was quick for a busy Friday night. Don't go to 103rd they are way too slow compared to this service.

we didn't get our drinks and waited 40 minutes while the employees were smoking in the back or standing around doing nothing. we tried to get a refund but they said to call their number or use the website. we couldn't get a refund and no work is being done here. read more

I would give a 0 star if I was able the last three times I went there the food is hard and I ordered a large milkshake because I want a large not a large cup half full really sad and only reason I even go to the Normandy store is because 103rd always tells me they are doing maintenance to their ice cream machine but both are just as rude as the other SMH read more

I've been pretty disappointed by this Sonic lately. I've just had a slew of issues with their service and the actions of the servers. One night when we ordered here and got home, we seemed to be missing half of our order. Luckily, when we went back, the supervisor was there and was able to assist us with getting our food after the original server gave nothing but attitude. This wasn't the first time that we experienced an order of ours being screwed up either. On a separate night, about a week later, we were getting food to go and the server just didn't seem to care that she had just ran right into our car door with her roller skates. She's extremely lucky that we were in our older car and not my 2010 Mini Cooper. She didn't even apologize for hitting the car. There seems to be a lack of common courtesy with the employees at this particular Sonic. My new favorite promotion is the $1 Cherry Limeades, any size mind you, for happy hour (2-5). It saddens me that I must go over to 103rd for good service rather than saving gas and driving just up the road from my house. read more

I was craving a lemonade slushe and decided to make a quick stop to Sonic. They don't have a drive through; all the stalls are drive up to order. The ordering process is easy. The slushe missed the mark. It was way too watery and when I informed the server, she politely let me know that there was nothing they could do about it given that the slushes come out of a machine. Bummer! read more

Sonic Drive-In - Lemonade slushe - Burgers Near Me - Jacksonville, Florida

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The employees seem to be friendly, I only come here for a shake or a sonic blast. Lol I always leave a tip. read more

Sonic Drive-In - I deserve this! The guilt will come after I'm done - Burgers Near Me - Jacksonville, Florida

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I am frustrated with the service and the fact that they are out of stock of many items in their menu. Today I tried to order Honey BBQ boneless wings and they didn't have any BBQ sauce, then I tried to order an ice cream Sunday and they didn't have any ice cream. I had to change my order for other items and every time I asked for something the clerk immediately told me my order total and asked me to pay for it without asking if I wanted anything else. I had to keep telling her that I wasn't done ordering yet. It was very annoying. I like Sonic but this is the type of experience that makes you go somewhere else instead. read more

I arrived at Sonics during the beginning of happy hour at about 2:00. Pressed the button to order, they denied it after about 5 minutes. I wasn't acknowledged or anything. Pressed the button again and waited until 2:20 before I backed out and left. I understand we are still going through a pandemic, but courtesy and customer service should still apply at any fast food restaurant. Will never come back to this location. read more

I can't even. A ton of the order spots are broken and when we did find one that worked, the lady asked that we move to a closer one so they didn't have to walk so far.... We left. read more

The young girl that took my order at 5:45pm 10-12-21 is the worse she was very very very very very RUDE. She kept cutting me off every time I ordered. Which I ordered a number 12 Buffalo with fries and a ocean water and an all American hot dog with tots with a cherry limeade it is now 6:09 and I am still waiting on my food. There was another young long haired female on her personal phone walking back and forth about 4-5 times. There was a carpool girl with red hair and another with braids giving out the food and the person that pulled in got their food before me and then she came out to me after pressing the button she says they're short handed I would've understood if there wasn't all the attitudes but not here horrible place ever. Then my order was messed up read more

Well it took forever for them to take the order and now we been waiting here for 48 minutes I do not recommend This places is terrible!!