last two times i've been here i ordered and paid for extra cherries in my cherry limeade and got zero cherries in my drink not just no extra cherries but NONE at all! Lazy employees it takes two seconds to scoop some cherries into the cup but clearly they don't care about time because the drink took nearly twenty minutes to come out read more

Ordered two smash burgers one without onions and the other one without lettuce and onions and got home and both had onions and lettuce! I couldn't even eat it, and they wouldn't even answer their phone! I ordered them on app and it was right there showing what I ordered! read more

I went to sonic last night and this lady with short hair taking my order messed the entire order up...I only ordered ice cream. I asked for a small three different times, she gave me a medium and charged me for a medium. I asked for chocolate syrup to be mixed in because they don't have chocolate ice cream. She made sure to only put it on the bottom of the cup. I asked for brownie chunks, there were only three and the rest were chocolate chips. Not only was it not what I wanted but there was also a hair in my cup. I am beyond upset and will not be going to sonic to get ice cream anymore. read more

Not only did it take 30 minutes to get our food but Nick took 14 minutes to even answer our button to order.......Someone should be fired if Sonic takes longer to bring your food than a normal sit down restaurant........I could have gotten food faster at Dairy Queen...... read more

Wow. First time at a Sonic and using the drive through window today in Gretna. As I checked fellow Yelper reviews at this location, it was surprising of the low scores and comments about the service using the drive through service. So far, my sentiments would be matching several of my fellow Yelpers. I counted only 3 cars in the service parking lot and 4 cars ahead of us in the drive through line. I was pleasantly surprised to see a 75 cent discount on the ordering screen due to happy hour specials. The server was pleasant and friendly when we finally got to the window to pick up the drinks. read more

Sonic Drive-In - Long drive through traffic - Burgers Near Me - Gretna, Nebraska

See all

So. . . we just ordered a mini Oreo cheesecake shake. It totaled $5.36. When we got to our window to get the shake, it was extremely runny. Like--the consistency of water. So we went back through the drive thru, only to first be told there was nothing they could do because the shake machine wasn't working... Uhm, why didn't you mention that when we first ordered the shake?!?! So we waited for a bit while the lady talked to her manager. In a minute or two, the manager supposedly somehow "fixed" the shake machine. So we are guessing the shake was made ahead of time and just sat on the counter. Gross. And totally unacceptable!!!! We were once again reminded WHY we very rarely go to the Gretna Sonic. It's very sad--other Sonics we have been to offer quality food and better service. Don't waste your time and money on the Gretna Sonic. read more

Customer service was not good at all. Didn't put nerds in our slushies. Might or not all employees be racist. Food was solid though.

Nate greeted us in the drive through and was very friendly also so nice and professional at the window. All the food we got was delicious.

I echo the views a lot of other people have mentioned about the extremely long wait times. This happens to me wether in the drive-thru or pull into a stall and order. Staff isn't too bad, could be a bit more friendly, perhaps it's just s busy rush and they're trying their best to accommodate everyone and the big orders. Food is it good at this location, no wrong orders. read more

Sonic Drive-In - Menu board. - Burgers Near Me - Gretna, Nebraska

See all

I ordered 2 drinks and it took them 30 mins and they were not busy at all!!!Ridiculously slow. They have plenty of staff but take forever. One of the Gil's is just standing there eating ice out of her hands. read more

This is probably the worst run Sonic I've ever been to. It's getting to the point where I'd rather drive to the Sonic on 180th and Center if I am just craving something from here. The day shift is always great (I bumped them to a 2 star because of that), but the night shift... it's the slowest service you can imagine. It can't be a Sonic problem because the other locations are much faster. It can't be a staffing problem because even when they have employees stacked shoulder-to-shoulder, it takes forever. It has to be something in the management or training level that is the source of the problem. Last night was the final straw for me and this Sonic. I pulled up to the drive thru order window at 6:30 pm. There were a few cars ahead of me and several cars in the ordering ports. The first thing I hear from the speaker is "Welcome to Sonic... we aren't accepting orders at this time". "Wait, what? Why?" "We are really backed up and aren't accepting new orders. If you want to wait for about 10 minutes we can probably take your order then". This really happened. A fast food drive-thru decided to stop taking orders because they couldn't handle a typical Friday night rush. Whoever owns this Sonic needs to do a deep dive on what the problem is with the store. Again, I love Sonic. I eat at other Sonics. I won't be eating at this Sonic again. read more

Sonic has a lot of options for many people unless you are a vegetarian. They have burgers, chicken tenders, and shakes. It is very difficult to find something to eat here if you are on a vegetarian diet so I would not come here if you do have that diet. Another thing about this place is once they take your order, you will probably wait for it for about 20-30 minutes! Talk about not so fast! It is definitely the place to go if you want a slushie or shake but don't go here if you are hungry since you will have to wait. read more

They couldn't understand an order for two soft drinks .Waited in line two cars long for ten mintes to correct order. Not a complicated order. We ended up canceling the order. read more

One of the worst fast food experiences I have ever had. We were hungry and the place we tried to go to first wasn't open yet. We got in the drive through line and it took close to 20 min for us to get to the window to pay. All our food was sitting in a bag on the counter where it clearly had been sitting for who knows how long. The guy working the window asked what we ordered when we pulled up so clearly he had lost track of orders. I have a pretty good tolerance for bad experience, but the food was below my bottom of the barrel standards for the quick food stop . After the wait the fries were cold and gross. The burger was cold to the point that the grease of the had congealed onto the cheese and it was like a wax coating . My husband was dealing with our baby who had started crying during the insane wait to let me eat first. I stopped after a couple bites and he insisted I eat my fries and I told him I was done eating because it was not good. I told him to eat his and I would take care of the baby. He took a bite of his burger then his fries and immediately stopped because it was awful. Inedible food. We spent about 25 dollars and threw everything away and drove to Casey's down the road to get some Doritos and beef jerky. read more

My family ordered 4 meals. We ordered them 30 minutes ago and everyone who has came after has gotten their food. This is ridiculous. I'm very disappointed right now because I've been coming here for years and it hasn't changed. It's called a fast food restaurant for a reason. It seems like a shit ton of turtles are working here because they can't even get off their butts and do the job they signed up for. I hope the workers here right now get fired for how bad of a job they are doing. read more

Not good service there store is so bad. Don't know how to do they job I've worked at this Sonic in Gretna for 6+ weeks still have not received a single paycheck from them. they don't know what they are doing that this store and it's very ridiculous. I've never had this problem with any job before!!! read more

Ordered ice cream tonight, paid, and then waited at the window for 15 minutes. 4-5 workers were within view through the window laughing and cussing. I watched them make the wrong ice cream order 3 times before they gave me my 1 item. Service is typically slow at this location, but tonight they did not care that the customers could view them messing around and hear them. read more

I am very disappointed in my visit for many reasons. To start, I had to wait an hour for my food to come out. Yes, it was busy but not that busy as to waiting an hour for your food. it's called fast food for reason. Then, when I pushed the red button, it took about 10 minutes for a server to answer, finally when the server answered, she had a poor attitude, and then on top of that it took 50 minutes for our food to come out. Keep in mind this was food for two people. When our food finally arrived. We were disappointed to see that the tots were cold, they spilled all over the bag, and we were missing a drink and silverware. Their priority was not the drive in it was solely the drive-thru. I was just trying to enjoy the last day of school but this ruined my day, and I want my money back!!!!! And as for the time I wasted there, I could've spent that doing anything else, but instead I was waiting an hour for some mediocre food, and cold tots. A sit down restaurant would've been quicker than this. I also witnessed many disappointed customers leaving because they weren't getting served. This doesn't even deserve a 1 star. NEVER GOING HERE AGAIN!!!! read more

Picture this: It's a super hot sunny friday afternoon. A sonic slushie sounds fantastic to cool the taste buds. Tim greets us through the speaker. We say hello to tim and proceed to order a RASPBERRY slushie with nerds. Tim proceeds to put in a BLUERAPSBERRY slushie but we have to correct him 3 times. Tim must be deaf, or the speakers must not work very well because we had to keep repeating ourselves. Very quickly, the slushie comes out. To my horror, it's a blue raspberry slushie. Nate (the guy who brought it out) seems very nice but had to run back and grab a straw. Kind of annoying, but he seemed nice and I'm more upset with Tim and his cruel antics to ignore my request for a raspberry slushie. I hope Tim learns from his mistakes and no one else has to go through the trama that I did. read more

Sadly, as this Sonic location is very close to home, I have plenty of experience eating here. We initially avoided it for a while, because their apathetic employees couldn't have shown the customer more how much they disliked being at work, and there was the occasional order screw-up. I believe this Sonic is under new management, because over the last year or so, they've really improved the overall experience, and I like their happy hour. And the cheddar peppers. You won't find anything healthy, but it is a Sonic, so yummy down on a mustard-style bacon cheeseburger or an Oreo Blast and enjoy! read more

I really enjoy Sonic in Gretna, NE. I have been there a few times. The staff is always friendly. And the food is always amazing.

Sonic is good, when they have the cheap wings it is awesome, the variety of drinks is amazing. But it always takes 30 minutes just to get something simple which is a deterrent to going there. read more

Sonic is a place of nostalgia in my heart and I am pained to say that this particular Sonic Drive-In was lower than expected to say the least. To my surprise, my party of 5 was informed that the ticket could only be split 3 ways. This caused chaos in ordering and caused us, the clients, to go far out of our way for 5 separate orders. To add to the situation, we were greeted by a rude staff member who was unwilling to help with the situation. The experience could have been better, but in the long run, it could have been worse. read more

Let's just say...not the best service. Slow, exhausting, and mediocre are the few terms I would use to describe my experience. The lack of a gosh dang dollar menu is intolerable. I had to call the lady out once more just for a stinkin straw. Let's just say good, local service is hard to come by... read more

Food is not bad as franchises go but their customer service was taken straight out of the "Mob Manual". Place opens at 6, yet when i order some bacon I get scolded for ordering such as they just opened. Today, went through the drive thru, gave my credit card to the order taker then they just disappeared. Minutes go by and still no food and no credit card...I'm being held hostage by a fast food clerk. When I complain about walking away with a customers credit card for several minutes, I was told I was not allowed to return. I've actually been banned by Sonic....they boy of my youth just giggles. read more

So I went to sonic today for some dinner and this was my experience. We ordered our food and decided to pay with cash because all I had was a $100 bill. They took for ever to bring our food out and when they did they went to go get change to break my hundred. The lady came back and said her manager wouldn't take it. I told her that's all I had and the manager said then we have to give the food back. Let's just say I wish it was the manager I was dealing with and not the poor girl that was caught in between it. Last time I will ever visit a place who would rather through food away then break a hundred. Manager is complete scum. And now I get on here and see they already only have 2 stars... wonder why. read more

On weekends ran by local kids no professional work ethic slow in the curb side ordering area need to guess what order you have from waitress passes your order to you hope you have time sit and wait...not fast food. read more

One star....because zero stars isn't an option. Recently got ice cream for the family. Got home and found out that the ice cream in the softserve machine was rancid. I called and complained and apparently they hadn't cleaned it for a couple days. read more

It takes a while to get your order but I've never had a bad experience here with their food. I usually don't like fried food because of the overpowering oil taste, but for some reason I can't taste it as much here and I can enjoy the flavor. read more

Gross nasty food. Their cooked items are bland and tasteless and their shakes and malts are way overly sweetened. You can tell they use inferior products. read more

the car hop was terrible. the service was absolutely terrible we waited 45 minutes for our food and when she came out she threw the food at us and told us to leave read more

If you want to wait 30 min for a damn burger... every.single. Time. Then the gretna sonic is the place to go!! It honestly has the slowest service out of any sonic I ever been to. The great thing is, you can count on this super slow service any time of day. Oh, and if you show up and Oder your half priced shake at 7:59... even if you don't get to the window till 8:30 (see above), they won't give it to you at half price but will instead make you drive around and reorder. I shit you not. So yeah, head on out to the gretna sonic if you have some time to kill! read more

Never been able to get in and out fast and food is always iffy, but it is ran by teenagers , but for sure not "fast food"

Unbelievable! Notoriously slow but tonight was the worst. Sat in front and waited 20 minutes without ever being acknowledged but the four people behind the window took time to look at us while they drank their own stuff. They only came out when we got up frustrated and they tried to blame the equipment and ended with have a good night. I will drive to Arby's for a sweet treat before I ever give those obnoxious brats another dime! read more

The service is always slow, despite having a half a dozen employees or more in the small shop. 9 times out of 10, they get something wrong with the order, especially if you make any changes from how it's made, such as having ketchup instead of mayo on a burger. The only thing they seem to do well are the shakes. read more

Worst service tonight..completely ignoring parked customers. Spoke with someone who had been there for 10 min before I showed up. The menu board is unreadable in the drive thru. Not even the worst service I've had from here. Left and went elsewhere. read more

Suppose to be open till 12am closed at 11:30pm. Guess the owners are rich and don't need my money!

Very good desert and drink menu items. Price is average for fast food. The food is meh, if it were based on the food (not deserts or drinks) itself, I'd give them a two. They are VERY slow. You can sit and wait about four times as long as you would in a typical fast food drive through, so just make sure you have time to wait, if you are in a hurry, you are going to be screwed. read more

Hours are inconsistent- never open till midnight like web site says. Two nights in a row (Fri and Sat in July) we went here and they were closed before 10:30. Terrible management. read more

I don't ever write reviews about places but I was so disgusted and disappointed in my service today I had to write one about this Sonic. I went through the drive thru and ordered a simple kids meal. There was 2 cars ahead of me and 1 behind me. It wasn't busy at all. I waited in the drive thru for a little over 10 minutes until I was finally at the window. I then waited at the window for almost 15 minutes until the cashier finally told me they hadn't even started my order yet and apologized and said it would be out shortly. As I was waiting at the window, I watched the cashier put food in the bags for other orders. She had no gloves on and reached into the fries, TOUCHING THE FRIES WITH HER BARE DIRTY HANDS and placing them in the fry container, then in the bag. She did this multiple times to every order. I was absolutely disgusted. I didn't eat the kids chicken and tots that I waited over 25 minutes for. Worst service. Unsanitary. Disgusting. read more