I can't speak of others' experiences and I don't know what people expect but I drove 3 hours to that place got out of that car and in less than 5 minutes I was in the car that I was down there for and on the highway driving it granted English is a bit of a second language but if you're patient we sat down we went through it I gave my terms they gave me their terms we kind of met I walked out of there with my car the same day and I'm sitting here writing a review now it was positive Long story short I'll probably wind up buying another car From them. And I'll leave you with this know what you want And do your research hours of it days of it weeks if you're that kind of a person know the ins and outs of the car that you want to buy Because in the end you can't blame anybody but yourself. read more

I was looking for a Toyota Tundra Trd Pro, the top of the line tundras. Sonia's had one listed for sale and when I started looking at the pictures of it, it was clearly an SR5 Tundra which it one of the lowest trim models. I texted them to let them know that they made a mistake with their listing, and the guy responded not to bother him unless I wanted to buy the truck. This truck was priced as a Trd Pro trim, so it is about $10,000 over priced. Here we are 30 days later and they still have this truck listed as a Trd Pro trim. This is completely misleading and fraudulent. I would never do business with this company. Please don't shop here, and take notice of all the negative reviews. read more

They really respectfully..yes..but they been selling cars in bad conditions..and they do not mentioned in the moment. And when you let them know about it they take their time to see if they can fix it. read more

They sell flooded messed up cars as used. They don't try to help you. Angel the GM is a coward and fraud and all their sales people too.

Since I was 20 I been buying all my cars here ! If you need a car and you don't have the best credit this is your dealer . I see a lot of bad reviews but some of the reviews don't make sense !! What I see is different! Don't judge them in base of angry people. Go there and give them a shot. Before buying a car know what you want and what you can afford. And you be fine!!! Valentine is my favorite salesman . His personality and carisma make me feel confident! He makes it happened! read more

This place is an absolute joke. The sales people are incredibly unprofessional. They assume white people don't speak Spanish and definitely talk shit behind your back. What an awful place. I was approved and had cash in hand but after my interaction with two different sales people there is no way I could support this business. read more

Buy here!! I live in California and saw online that this dealer had a Shelby GT350R in stock that I was really interested in. At first, I was a bit hesitant on inquiring about it because of the "not so great" online reviews. I took a chance and called them anyway. I spoke to Lucas, he was very friendly and seemed pleased to help. I never physically saw the car in person, but between Lucas and Tony, they were transparent about the cars small defects through video and pictures. After a few days, we worked out a deal that I couldn't pass up. They bought my trade in and I bought the car I wanted. It was a great experience working with them, thanks again Lucas and Tony! read more

Sonia's Auto Sales - Delivered from Massachusetts to California. - Car Dealers Near Me - Worcester, Massachusetts

I had been working with Raffio, via telephone (I live in Texas), on negotiating a used vehicle for roughly a week. We practically had a verbal deal. My plan was to travel to Massachusetts as soon as necessary repairs were made to some visible damage on the vehicle and he knew this. I was waiting on pictures from him of the repairs, as well as final word on price, when he went silent and there was no communication for 6 days. I called the dealership to discover the vehicle had been sold out from under me. Do not trust these people. They are dishonest. read more

Sonia's Auto Sales - Front of vehicle mentioned in review - Car Dealers Near Me - Worcester, Massachusetts

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Worst dealership around...I bought my car just past 90 days the engine blew...I was told they would pay for half or a catalytic converter that also went when I got the car back they gave me a hard time because I didn't use a dealership ..I said I didn't want to pay 2xs the amount..I sent them paper work like they asked for and they claimed they lost it..I emailed them the papers their computer crashed...Kevin said he would help me ..never returned my calls or emails ..they suck it costs over $ 4000 and I didn't have my car for a month...i even asked to trade in my car for tuhe same value i didnt want it anymore i was told we can do that then they said they never told me that ..i hate Sonias please dont buy from them ...they suck Rafael was my sells person Kevin was the one giving flash hope ...the owners never called me like I was told they would ... Honda civic suppose to be a decent car ...I was sold a lemon read more

Don't bother, this place is a waste of time and money. Terrible service, we came in and wanted to buy a car on the same day. We were there for 5 HOURS. FIVE HOURS to get our paperwork and car cleaned. They couldn't even do a good job at that. The atmosphere is complete chaos. Employees either fucking around or getting yelled at. After we got the car, we noticed lots of problems with the car - bad tire, scratches, misaligned wheel, door won't shit properly. No problem, Mike said he'll help us make the car brand new again if we bring it in... ALL BULLSHIT, DON'T BELIEVE A WORD. My bf brought the car in and again, took them FIVE FUCKING HOURS to get ONE tire changed. They didn't have time to get to anything else. Now there's an oil leak at the front and back of the car, which I estimate will take another 5 hours to get fixed, if they're gonna bother with us at all. Once they have your money they're gonna pretend like you don't exist at all. "Making the customer happy" my ass. In conclusion avoid this place like the plague. Update: so on top of terrible service this place is a scam. We were told the car we got has only had 1 owner and no accidents. Got the car checked out and guess what, 2 owners and 2 accidents! This is auto dealer fraud. read more

I thought I would never have a chance in a brand new car because I know I had to build my credit but thanks to JUAN he got me in a car I want thank you guys for the help now I can work on my credit and move up read more

Sonia's Auto Sales - Car Dealers Near Me - Worcester, Massachusetts

This dealership has shown me the true colors of incompetence. After you sign for the vehicle, your basically pushed aside as they try to rack up as much sales as possible. I bought a 2013 Ford Fusion from this dealership. The passenger side door wouldn't open from the outside of the vehicle. The car had excessive drivability issues listed on the service agreement which were never addressed. They wouldn't even replace a cabin air filter. All of these vehicles are poorly restored past rental cars and auction vehicles sold at double the price they were bought for. I received the worst service I have ever experienced from this dealership. Go to an actual dealership for a new car, not these clowns! read more

Sonia's Auto Sales - This is bad transmission fluid from my vehicle - Car Dealers Near Me - Worcester, Massachusetts

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Worst place ever, I would not recommend my worst enemy there at all. They ignore you, and when you finally make sense they all of a sudden don't speak English.. read more

Bought a car today with 4000 bad credit and Raphael helped me find a car In my needs. Everyone straight here. If u need anything hit up him.

Very unprofessional, I have been waiting two weeks now for a call about a new vent that they claim they would fix for me before I bought the car, they want your money upfront without giving you any estimates, information or carfax. Stay AWAY!! read more

I don't recommend anyone buying a car from Sonia' S Auto Sales. I had a terrible experience with this company. They are liars, disorganized, they don't keep their word. In December 2023 I bought a Jeep Grand Cherokee, the car had mechanical problems, I took the car in twice to be repaired and was patient with the company. The worst wasn't that, when I bought the car I already had insurance and a license plate for another vehicle....In my innocence I activated the insurance for the car I was buying and left my plate with the company Sonias Auto Sales...we just needed the car to be registered in the RMV something that takes at least 48 hours.... After 20 days the insurance starts charging me for proof of registration of the vehicle at the RMV. I go to Sonia Auto Sales and they always mess with me with small talk...after waiting 30 days I went to the company to ask for proof of car registration and the company didn't have it...I had been driving for thirty days with a car without insurance and with a license plate that didn't belong to the car...two serious infractions, I could have been arrested for this. I decided to return the vehicle, I was there since 9:00 AM until 3:00 PM to return the car to the selling company, the manager refused to sign the form of receipt of the car, assuring that everything was ok and that they had already called the bank that financed the car and that they had already canceled my financing......I call to the Bank to confirm and the Bank reported that Sonias Auto Sales did not open any financing cancellation process, the bank's money was not returned.....They Are Liars, do not buy a car from this company if you do not want to have a headache. read more

This place is the worst car dealership I have ever walked into. The car I chose had mechanical issues and took over 2 weeks for them to have ready, and when it was ready for me they lost the damn key, bought me a new key, found the old one and stole my new key, spray painted my rotors they were supposed to change, never responded to the attorney general after I filed a consumer complaint and tried to respond to a 30 day letter via Better business bureau instead of certified mail, my passenger side door doesn't open from the outside, the transmission is screwed and I've already replaced all the brakes, 2 lower control arms, the transmission fluid was black and full of metal, they wouldn't even change my cabin air filter, it looked like they ran a wood chipper into the hood of my car while running the interior air. They tried asking for my car back multiple times, only to pass it on to someone like yourself. DO NOT SHOP AT SONIA'S AUTO SALES they are full of auto fraud. And by the way kelvin, I found the rear end damage on my passenger side quarter panel you tried to hide. That's auto fraud, have fun with my lawyers. read more

Good service, quality and genuine people to work with, simple easy and out. Angel was a joy to work with again very simple and right to the point always answered questions with the best of his knowledg read more

Yesturday, Good place come in and get the car if you're dreams, and if you don't see it there they will get it for you, Awesome place for service and to buy a car ....... read more

I bought a car that had some problems. The owner, Francisco, Lucas and Juan Carlos made sure that the problem was corrected and I was a satisfied customer. They worked hard on the problem and today I left there a very satisfied customer with a great car. Thank you. read more

****Please note this has nothing to do with the Hispanic population. However I was treated VERY POORLY by this dealership, the salesman the only one who cared MIKE calls me to apologize- that's pretty bad **** Sonia's Auto Sales TRASH DEALERSHIP all but the SALESMAN MIKE. FACT YOU SIT THERE FOR 6-8 HOURS A WHACK X8 FOR ME KIDS IN TOW. IF YOU'RE NOT HISPANIC AS THEY SMOKE THEIR POT AND DISMISS YOUR CALLS - BREAK PROMISES. I AM OWED OVER 400.00 in REPAIRS I DID THEM BECAUSE LEO THE MECHANIC IS AN A-HOLE WHO DID NOT DO HIS JOB. 8 HOURS A WHACK THERE. NUMEROUS TIMES. WITH MY KIDS. YOU ARE NEXT YOU ARE NEXT. WORD OF ADVICE STEER CLEAR. THEY DO NOT CONTACT YOU BACK AFTER SEVERAL PHONE CALLS. WANT A REAL DEALERSHIP WITH NO PREJUDICE DM ME. I'm no hack I call it as I see it. Car came w/ Broken Stereo Leo NO TIME for me. Gave me the hand told me to F-Off.... Halogen headlamps replaced on my dime ALL PROMISED BY KELVIN TO BE RECEIVING A CHECK ? Did I NO!! Also .... don't call you back , return texts , hang up on you. Fifteen minutes was 3 weeks ago .... no call back as I called & texted Kelvin. Mike the salesman great guy. He's treated like crap. It's pathetic. You call get hung up on or messages taken to no avail. Save your self the trip.... There's other places that no matter if you're green , white , black , purple, Hispanic treat you equal. I got new Jeep Liberty NOTHING DOWN. Don't settle there are people who help people with credit issues but this is NOT the place. I'm not against pot ... however you may not want to put your customers off or be smoking it INSIDE your business. Get it together. It's ridiculous. read more

Go to a real dealership these hacks will try and swindle you guy wanted me to pay 20% apr on an old jeep i laughed and went to another dealership and paid under 4% for a much nicer vehicle read more

Wouldn't give this dealership 1 star.. Drove 1 hour to see 2 vehicles.. READY TO PURCHASE TODAY!! Got there and was told both cars were at a different location. Drove to the other location to find out 1 car was sold and sat there for an hour while they looked for the other cars keys.. How are you selling vehicles and don't know where the keys are? Worst customer service as we sat there no one kept us updated. Finally we got up to leave and they wanted to take our number for when they found their keys, insane!!!! I wouldn't recommend this dealership to anyone. read more

CAREFUL!!!! Sonia's IS a scam!!! My mother had got a brand new Nissan suv from them & the transmission blew 6 months later!!! She cAlled them & they did NOT TRY TO WORK WITH HER!!! They basically told her sorry you're on your own or to contact her bank..She is now STILL currenTly paying off a car that was CLEARLY A PIECE OF SHIT. read more

Went to Sonia's to look at three advertised suvs. Only one of them was there and it was filthy! The salesperson spoke little English and didn't seem to care if I was interested or not Don't waste your time here! read more

Liars! I called them to check the availability of a 2014 Prius I saw on their website. Carlos said that it was available. I drove 1.5 hours to the dealership next morning to see it. The dealer then said it got sold long back and they tried hard selling some other cars instead. They didn't even have any Priuses in their lot! Later on I checked the VIN of the 2014 Prius at iseecars.com . Got to know that car was sold 20 days before I called Carlos. Needless to say, I did not buy any car from them. I cannot give my business to such liars! read more

I wish I could leave 0 stars. Negative stars, actually. Called here about a car listed online. Tony confirmed that the car was still available and that all the maintenance had been done--it was ready to go. We confirmed which location I would be going to (they have two spots in Worcester) and he said the car would be waiting. I drove an hour there and they said the car was five minutes away--someone was bringing it from the other location (the one he specifically told me NOT to go to). I waited. And waited. And waited. I asked for the CARFAX and they said they couldn't get it, but instead got me the auto check. I specified that I needed to know what maintenance had been done and how the car was kept up, which they asked for five more minutes to get. I waited. And waited. 45 minutes went by and they showed up with the car (which was supposedly five minutes away when I arrived). There were issues--no trunk springs, the seat wouldn't move forward, the sunroof didn't shut. I shouldn't have bothered but I took it for a drive and could hardly turn the wheel, the steering was dangerously out of alignment. The brakes sunk a lot and they tried to tell me they were brand new, but I could feel the threading on the rotors and they were covered in rust. There's no way they did ANY mechanical work. Save yourself your time and gas money (wish I could get them both back) and stay far far away from this place. read more

This was the worst car shopping experience ever! DO NOT GO HERE! It's a complete waste of time and you will just leave completely frustrated! I went to the one located on Grafton st first and let's just say the language barrier is horrible! I sat down with a guy who i could hardly understand i told him i was there to look at a car i saw online and i currently had a loan and wanted to trade that car in he asked for my id and went out back to make a copy this took about 15 minutes (does it really take that long to make a copy of my license?) finally he came back and i said so can i see the car? He gave me the keys and pointed out the car but when i got out there i quickly realized this was not the same car listed on line that i told him i wanted to see so i went back in and told him he quickly said oh that Cars gone so i asked to see another one similar if they had one so he gave me another set of keys and pointed me in the direction of the car i got out there once again and turned on the car just to see that every light imaginable was on in this car! Plus the heat wasn't working. I went back in and told him what i saw he responded with oh we will fix whatever is wrong i told him I'm not sure and want to see more cars he told me let's see what we can get you approved for first. I then waited over an hour and still didn't find out what i was approved for! So i told them i had to go i gave him my hunger and told him to call me and let me know if i had an approval or not. 3 days later i call them to figure out what's going on since i still hadn't heard from anyone! I kept getting the phone passes from person to person just to be told he would call me back i never heard back so i called again and complied finally someone came on the phone and told me i had an approval and i could drive down there if i wanted so i did. When i got there a gentleman started to help us he showed me a car that was in my range but i didn't really like it so he told me if i wanted i could go to the other location and see what cars they had there. I then drive to the other location this is when it got worse! (Yes worse) i walk in and after standing there confused on where to go for a minute finally someone walks by so i said hi i was sent here by so and so to look at cars i need to see your cars 10,000 or less (mind you none of there cars had prices listed on them so it's not like i could just look myself) once again there was a huge language barrier...we walk into this small little room with a bunch of people talking loudly and being super unprofessional! They kept asking for my id and i said no i just want to look at cars they kept asking who sent me so i told them his name and showed them his business card and they acted like they had no idea who he was so finally i said forget it and walked out..it was so ridiculous and unprofessional all i wanted to do was look at some cars and nobody would even help! And It was so intimidating i felt like i walked into a Spanish gang or something there was like 5 guys standing there bombarding me asking for my id and giving me a hard time i will never give this place my business nor will i ever refer anyone to go here! read more

Sonia's Auto Sales - Car Dealers Near Me - Worcester, Massachusetts

Mike Rano I've already bought 3 cars at Sonia's Auto Sales, I've always been well taken care of by Seller Mike Rano, he's the best and he's an odd and exemplary professional, I recommend,he takes care of you , professional five stars , I trust him. read more

Both of these location are a SCAM. Called in for the first time to check availability of the vehicle, Rep said the car available but went there after wait for 3 hours they told me vehicle sold. Second time went there to give them a second chance. GM said all set for the vehicle and ask to go down to finish every up. Arrived there rep told me that loan did not work because they only estimate without send to the bank. Waist at least 4 tripped to go there and they end up Lie their ass off. This is not fun after took 40 minutes of each ride to the dealer and waist couple days from work. Please watch out if you go to those dealer. read more

just by seeing the reviews I regret bringing my dad there. This people here are a JOKE.. they promised you something and come out with some BULLSHIT at the end of the day. been waiting for almost one week to pick up my dad car but the man there name Carlos keep saying we have too talk to the bank but mind you we have talk to the bank three days in a arrow and all this time they been letting us know we are all set, once I tell this guy we are all set he says ''oh am going to get the registration done tomorrow so you can have your dad pick it up ,now am calling them again and the owner Sonia tell me that they waiting on the bank to approve us.why the hell he didn't say anything at the first place. Why do I have too find out from someone else . so fucking unprofessional. read more

all the reviews posting that you read with the last name paulino giving this dealership 5 stars are actually family members. this people are the worse business people to go into business with. they jump on you once you get there is #1.#2 you go for a certain car and they tell you that you qualify for another.being set all the lies they feed you.the owner frank doesn't like hearing the customer out.he will tell you talk to my salesman he could help you out.oh wait but wish one .because you get to talk to all the staff, and they give you the runaround. so beware of this dealership is like walking into a haunted house. valentin is the worse conartist there is in that place.i could write more but it will take me a full day .like it took me. got there to break the contract and get my tradein back . o and by the way less than 24 hours. came in at 9am left the haunted house at 5:45 p.m. what a joke. beware of valentin .he will sale your tradein before the contract get started.they made my mom a disabled person with heart condition get her blood pressure up.the day before her open heart surgery. so many red flags how could they be in business for so long.the only person that you could trust is mike. and mike if you are reading this review. my best advice to you is get your own business. you know how to do your work 100 % . you go full length for your service . while the rest just lie and lie and lie.. ask yourself this question. are emissions related issue are motor mount ? well for them are . and there break service and tires are from the junkyard.. falsely inventory and servise.. i complained to the bb and to the bank they use.. oh and about the gas , yup the will give you 20 bucks what a joke... read more

Me and my wife went to Sonia's not planning on buying a car but just looking to price some cars out to get an idea what's in our price range, and then we met Mike. He walked us through all kinds of types of vehicles in our price range from sedans to SUV's. He was very accommodating and had a lot of knowledge about the vehicles on the lot. He was able to find us a car that will work for our family and get us a good deal. It was the most stress-free experience I've had shopping for cars from beginning to end. If you are looking to get a car I would recommend Sonia's on Grafton St. and ask for Mike. read more

Horrible service, gave them a check for a truck and they "lost" the check. I came back the next day and gave them another one to find out they cashed the one from the day before and the new one. Don't buy a car here there aesthetically nice but run like shit. Tons of dealerships around with better cars and service. Also found out after they don't have the title for the vehicle and are waiting for it to come in from another owner. Don't see how there purchasing cars and selling them when they don't have the title themselves. Save your time money and patience. read more

This business advertise the income nor the credit should be an issue. Afterwards a hassle and a runaround no status call. NO GOOD! They advertise one thing and then they go i wll call you back and make you wait all day and then the next day I will call you in ten minutes and never do. And i guess once they know you puerto rican they do not want to service you at heart but give you other retaliating and personal treatment instead. read more

DONT BUY FROM HERE. They will sell you exactly what you want and 3 weeks later you'll be screwed. I've had about 17 different issues with my car. I've been back to sonias to resolve the problem, they did a half ass job and I was back AGAIN in a week with the same problems and then some. They will charge 100 dollars if you have them do your insurance and all they want is there 500 dollar commissions. My car stalled on me in the middle of the street twice due to a problem I previously told them about. I could've literally lost my life if it had happend on a the highway. DONT BUY FROM HERE THERE CARS ARE BAD AND DANGEROUS read more

All I did was CALL this place, I instantly knew I would NOT be giving them my business!! I called to ask if they had any vehicles with 3rd row seating, they stated they did and the prices. (Prices were VERY high). I was surprised with the pricing. And stated that those seemed like new car prices, the man who was on the phone INSTANTLY became very rude and said for me to go get a new car then. And started getting very loud.... I ended up hanging up on him. If that is how you are going to carry yourself, and how your going to do business....I'm not giving you my money. read more

So my fiance and I went to Sonia's to try to find a used vehicle so that way we can get our kids to and from school but the way they do business is not better than any other used car dealership in Massachusetts they do not take care of their cars they sell you cars that are already messed up they don't take a look at it and they basically just passed the buck we were sold the car with a broken windshield messed up rear view mirror passenger side mirror doesn't go down steering wheel needs to be adjusted and there was a missing cap for the oil on the engine when we explained all these issues over wrong date at told us that we can go through our insurance and replace a broken screen within the first week that we brought this car we've had all these problems this is not a dealership to go to to buy any type of car read more

So i went in to look for a suv for work. Danny was nice enough to take me around. Told him I was looking for a toyota highlander for work. So he has shower me a 2008 and I test drive it which went fine. Made the deal he said 13999 for a 2008 which floored me and the magically down to 12k so went down 2k no problem. Had few things his guys we supposed fix. I had brought it there 6 times and each time left it for the whole day. Took 3 trips to change a headlight and they had my car for a wee before that fixing other issues. My point is one issue was the car running rough in 1st & 2nd gear. Since they don't believe in repair paperwork for the customer you actually don't habe ptoof of things. We I happened to keep all of Danny's txt he sent me saying they would fix things including the rough riding issue i.e...transmission junk after 40days. I have 'll the txt so my next course of action is my lawyer. The cat is coveted under the lemon law I brought it in for same problem a headlight 3 times and with no car to use since they had mine all day. Story short stayyyyy away veryyyy far away. This place is garbage. They buy crap cars and flip them.......look at other reviews too. Thanks DANNY!!!!!!!! read more

Mike is the best salesman..he has tried 110% to help us with our problems with the service and detailing department. I just wish the other members of the staff did as great of a job as Mike...My husband and I have purchased 2 cars even referred his mother who purchased a car.. Our cars have all had issues that needed to be fixed however we have waiting a ridiculous amount of time for the service dept to fix our problems. It takes 3 weeks for parts to be ordered and its never is fixed the first time. I purchased a mazda which due to wheel issues I havent been able to drive. I have to trade cars with my husband as the mazda cant go long distances. I have only been able to drive MY car 1 week out of 2 months..now you can see how long this problem has been going on. All we are doing is getting lied to amd a run around..it does not take weeks for parts to come in..its call no accountability for customer satisfaction. Management has been zero help as well.. read more