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    Solscapes

    4.1 (49 reviews)
    Closed 7:00 am - 4:00 pm

    Services - Solscapes

    Pool maintenance

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    $6,000 later....the finished product.

    While this review is mainly focused on the issue we experienced during our remodel, Solscapes was responsible for overseeing the work and final product. BLUF: Do not do remodel or repair business with this company (routine service has never been a problem). For larger jobs or repairs I would recommend one of the larger companies with in-house teams. We have a small pool spa in our yard. Solscapes had been handling our normal pool service since we moved about 1.5yrs ago. Our plaster had started to fail so we decided to seek out quotes for pebble. We spoke with Splashpools and Gardner, both of which offer in-house installers and carry a strong reputation. In discussing with Solscapes our desire to have the pool remodeled Jeff, Solscapes owner, asked if I would give him the opportunity to compete for the work as well. Solscapes bid was attractive and Jeff is a very nice and honest guy and again our pool service has been great. I would later learn that allowing Solscapes to use their network of contractors and subs was a mistake. Which is unfortunate as I had been happy with the company's service. From the beginning things didn't go to well. Communication wasn't exactly clear in terms of dates and times when I did get an update it was relayed through 3 people and often times ended up being incorrect by the time they made it to me. I recall at least 4-5 times where I had changed by schedule to be available only to have someone call midday to change the time/day. On the demolition day the team was to arrive early in the day to get started. Instead they dropped off 1 guy with a large, street-parked generator, a few jackhammers and a jug of water at 3pm. When I got home he was still jackhammering away well into the night (7-8pm). Our baby couldn't sleep and our neighbors were not happy. To top it all off the demolition team decided to remove the covers that I had placed over my furniture and pile debris on it. Yes, they uncovered the protected furniture and used those covers to pile hundreds of pounds of broken plaster onto. That mountain of plaster sat in my backyard the entire Easter weekend. Again, not a huge problem, but just seemed not well managed. Also, neither the yard nor patio were covered and I had to spend 2 days picking up chunks of plaster from my yard, patio and playground area. OK. That didn't go well. Perhaps the next batch of subcontracted day labor will do better. At this point I was furious and I left Jeff (Solscapes) know this wasn't a good sign. A few days later the tile guys arrived. They set the tile and left. My wife noticed it looked as if it dipped a little. We relayed that information to Jeff and the tile people returned, furious saying they'd been doing this for 20-yrs it was done correct. They came back, looked at it and left. I'm not sure if it's correct or not as I'm not a pool remodel expert. We'd later see that the either the tile guys or the pebble installers got something wrong as the trim tiles don't follow a consistent distance to the wall or the bench edge. So now that I had gone through demo hell and the tile, well, this is the comment from the owner of Solscapes: "It's not perfect, but as close as anyone could get." At this point I was so far into the project that I'd figure the rest would end up going wrong and in the end I'd have to lean on my JD-holding buddies to file a claim in SCC to get this truly rectified. Well they eventually showed up and installed the pebble. I've attached a photo so you can see the pebble in all its uneven and discolored glory. Isn't it along with the trim tile that doesn't quite follow the curve of the bench just BEAUTIFUL. Sigh. Lesson learned. The folks at Solscapes are nice people, but their expertise and understanding of pools doesn't go beyond checking and adding chemicals. Don't let them do anything beyond that. I also had them replace a motor that went out on my pool pump only to find the huge old motor and piping tossed in my trashcan. Not a big issue but indicative of the type of care and consideration you get when doing business with Solscapes. So after $6,000 (including the new motor) and lots of stress we are finally finished. The spa doesn't look good. Nothing during the process went right. And other then some messages agreeing with me that things didn't go well or don't look correct; there hasn't been an effort to make any of this right. And maybe there is nothing to be done here. Maybe the pool is suppose to be not "perfect" and the discoloring is just "good enough." I would buy that but I went and saw two neighbors who had their pool refinished by Gardner and their finish is uniform, their marker tiles straight and their opinion of the company was positive. Oh well in the end I learned a valuable lesson and I trust that this review will serve as cliff notes for anyone else considering Solscapes and save anyone else in Orange County from the long costly saga of having a pool remodeled with Solscapes.

    Our backyard. This is the bigger piece!
    Kelly D.

    Dealing with Jeff and his team was an absolute pleasure to be honest. At first communication was rough but my husband told Jeff how we were feeling and things changed. I think the communication was rough because of how busy their business is so they were behind. Either way, once the process started it was easy and nice. Jeff and his team are so friendly and work so hard it will amaze you! They came in and did our turf in our backyard in one day and they worked their butts off. I offered them water or snacks and they kept saying nope they are good. Very hard working guys and our turf looks absolutely beautiful! Drive by a house that had turf done by solscapes and u will see how awesome of a job they do. So impressed! Thank you guys!!

    Before and After of pool
    Christine R.

    What a great experience I have had with Solscapes! I am a Realtor and I had a listing in Anaheim that had a green pool (with creatures possibly living in it), and an overgrown front yard. I did a search on Angie's List and found that Solscapes does both landscaping and pool cleaning, they had great reviews so I thought that I would give them a try. I am very happy that I did. They brought the water back to blue, they made sure that everything with the pool was up to date, and safe. They redid the front yard, and put in low maintenence landscaping since we did not have a sprinkler system in place. Within a week of Solscapes completing their work we received an offer on the house. I received up to date pictures, and timely responses from Jeff and his staff. I trust Solscapes with all of my landscaping and pool cleaning needs in the future.

    Solscapes transformed our landscape from boring grass to a modern Xeriscape!

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    Review Highlights - Solscapes

    They come the same day and time each week and leave a door hanger with info on what was done during the service.

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    Superior Pool and Spa - New pool

    Superior Pool and Spa

    (19 reviews)

    Blaine and his team seem to do a great job from what I have seen…read more They have serviced my pool for three months and it has been more than crystal clear. Blaine has been easy to work with and even identified issues with my pool as it was new construction. When I had my new pool constructed he repeated the exact instructions the pool company did without knowing it. That is usually a really good sign because neither had conflicting requests. He was able to get our system up and running and working fantastic. We are trusting him with quite an intense pool with a baja shelf, flagstone, black pebble, and flagstone caps. I am sure it is probably one of the hardest pools to keep clear and maintained and its always crystal clear. He is always pretty responsive with my texts and phone calls and really nice to deal with.

    I will let this exchange speak for itself:…read more Blaine, What you report below was never communicated to me in any way-- not via email, in person with a tech, nor in a phone call. You're stating all of this to me as if you had communicated this, which you had not. Your tone is also clearly quite rude, as in "this is not on us", which again refers to issues that you had never apprised me of. You said that you have "addressed" the issue -- but nowhere below did you actually do so. All of this is verifiable. I don't even understand what expenses exactly you're referring to since you've never told me exactly what the issues are. Moreover, you initially said that there is a lack of power and now you're saying the heater not working is due to normal wear and tear - I'm not sure how these are connected, what the diagnosis is, or what your recommendation is exactly as to next steps. All of this is documented below. This is frankly abusive and you should be aware that I'm going to post about this on Yelp and Google and anywhere else I can, such as instagram, LinkedIn where I have thousands of followers, and elsewhere. I'm going to simply copy-paste what's below and let this exchange speak for itself. Are you the owner of this company? If so, what a shame. If not, it would be in that person's best interest to contact me tomorrow. Consider my service cancelled. Sent from my iPhone On May 21, 2023, at 6:08 PM, Blaine Staffieri Hi, you contacted us May 5th 2023 for the heater not working which we have addressed. Your equipment is old and sun rotted. We can not change age or the power of natural fiberglass breakdown. All the current issues are all based on age of your equipment, weather, sun, and previous service. We retain all service records for a reason, proof of completion. I understand, you have some large expenses on your plate that need to be addressed. But, this is not on us. Natural breakdown of equipment and we can not speak on behalf of the last 15-20 years of service. Any additional questions or concerns please let me know. Thank you. On Sat, May 20, 2023 at 4:50PM wrote: Hello, I still haven't heard anything about this issue. This issue was not present before this service started; I'm not necessarily attributing the problem to your service, but I am concerned. Moreover, I am concerned that I haven't gotten any substantive update when I contacted you about this on May 5. Everything I have noted here is factual and verifiable. Please let me know what exactly you are going to do about this and by when so I can decide how to proceed with your service and if this is something I think that potential new customers should be made aware of (eg via Yelp). I am quite frustrated at this point by the lack of clarity and follow-up on your end here, which again is verifiable via this thread. Sent from my iPhone On May 12, 2023, at 5:31 PM, wrote: Hi Blaine, Was Jeremy here yesterday? I was here but didn't see him. I assume so- and was wondering about an update. Thanks, Sent from my iPhone On May 11, 2023, at 12:08 PM, wrote: Very good, thanks. Do let me know what he says. Sent from my iPhone On May 11, 2023, at 11:25 AM, Blaine Staffieri wrote: It's in Jeremy's for todays stop On Thu, May 11, 2023 at 9:18 AM wrote: Hello-- Any update? Sent from my iPhone On May 7, 2023, at 7:03 PM, wrote: That is correct ;) Sent from my iPhone On May 7, 2023, at 4:54 PM, Blaine Staffieri wrote: So the heater does not turn on? On Fri, May 5, 2023 at 10:24AM wrote: Hello, I noticed that when I turn the heater on for the spa. I know little about spas, but this is new. I was wondering if your tech could have a look at the equipment next time he's here before I look into having it fixed. For all I know, it could just be something with the settings. Thanks, Sent from my iPhone

    Solscapes - landscaping - Updated May 2026

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