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    Solid Gold Management

    5.0 (1 review)

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    11 years ago

    Helpful 3
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    PetSmart

    PetSmart

    3.0
    (141 reviews)

    Our smaller dog Ozzy needed her nails clipped. Not a task that neither Becky nor I wish to tackle…read more After some price shopping around, we settled on PetSmart in the Santee Town Center shopping center. We walked in and proceeded to the back of the store where the groomer and the Banfield Pet Hospital are located. We walked into the groomer and were the only customers. We were greeted by a very cheerful Heather. Heather was just finishing the grooming of a poodle looking dog. She took the dog to the back and returned to us. She took all of our info. We did not have proof of rabies vaccination for Ozzy. Heather was happy to call our primary vet at the El Cajon Valley Animal Hospital to verify. Once that was complete, she turned her attention to Ozzy. Heather was so sweet. Ozzy is typically a bit skittish, but she was fairly comfortable with Heather. Ozzy allowed Heather to leash her up without fighting it or whimpering. Heather's "bedside manner" was fabulous. She had us leave Ozz with her and asked us to wait outside on the bench on the other side of the frosted window. She said she'd tap on the window when Ozz was finished. About five minutes later there was a tap on the glass. Ozzy was finished and her nails trimmed properly. No muss, no fuss. 12 bucks. We went to the registers up front to pay and we were on our way.

    I have been using this grooming service for a couple of years now and all of a sudden Grooming has…read morerefused to groom my large breed dog on a weekend appointment. I was told that he needs a 4 hr appointment instead of 2 hr. They would only take him during the week. They never made it clear as to why they couldn't block for that time. I work during the week and can't take him during the week.

    Kahoots Pet Store

    Kahoots Pet Store

    4.1
    (75 reviews)

    I have been a Kahoots customer for many years. They have recently moved store fronts, but still…read moreremain in the same shopping center as 'Trader Joes.' This is the second time they have moved since I've been with them. When they first moved to their current location, for me, it was farther away, not nearly as convenient & it has a horrible parking lot! However, I have remained a loyal customer. Why? Because of two very special employees & the high quality standard of customer service they provide. From the very beginning, Jacki welcomed me like an old friend. She made me feel like I was already a part of the Kahoots family & not just another invisible stranger coming through their door. Later, when I met Carol, she was also very welcoming & treated me like I was part of the Kahoots family. Over the years, the two of them have shared with me their wealth of product knowledge & personal experiences. There excellence in customer service has been instrumental in developing a long lasting relationship. They have always gone above & beyond to help me, no matter what! Whenever I have had an issue or a question that they had no a mediate answer for, they did not hide from it. They did not waste my time with lame excuses, nor did they try to cover it with some BS answer. They would simply ask, "Can you give me a little bit of time to do some research & get back with you?" Skeptical? Yes! However, as it turned out they didn't forget. I am very happy to report that they have never left me hanging without an answer. They have always responded back in a timely manner. Providing clear intelligent answers, practical solutions, or otherwise, made thoughtful & helpful recommendations. It is my opinion, that when lead by their example everyone benefits. Because of them, I have remained loyal to the Kahoots family. Jacki & Cheryl, I APPRECIATE & THANK YOU for all that you do! You are my furever family

    If you're looking to buy food for your pet Kahoots is your place. Everyone here is friendly and…read morehelpful. I love that they have a variety of raw food, treats, goat milk, oils (salmon, etc) toys, bedding, leases and more. They even carry Dr Marty's raw food. They even have services for your fur babies Shots, teeth cleaning clinics, etc. I think the only thing they don't have here is grooming services . But I love Kahoots because they have brands that your traditional pet stores may not have, including a cold & freezer section. And because they honor our military they offer a 10% discount on your order. . If you haven't ever been inside, you should give it a try. It's a great place and pet friendly.

    Solid Gold Management - petstore - Updated August 2026

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