These people are really rude. Whenever I've wandered in (and I am a clean cut young woman, nice hair, no tats, just "normal" (and that shouldn't matter anyway!)) they've completely ignored me, no hello, and when I do ask a question, the answer is given in a completely snobby way, like I am totally infringing on their time. Fine. Fuck you guys, I'll spend my money somewhere else. You know, I would really like to support the local economy, but when the service sucks this bad, there is no reason to support bitches, and I wouldn't mind if the store tanks. I've called also, to ask a question, looking for a style of shoe, and same thing - they answer like it is a total chore to spend the 5 seconds it takes to give me one. I don't know what the hell their problem is. read more

I went into this store wanting the pair of Danskos I saw in the window. The salespeople were just so snarky - with me and with the other customers in the store that I just couldn't do it. I hear this is a woman owned business, which I really want to support, but they were so customer unfriendly that I am going to have to buy my shoes online (I tried two other high end walking shoe stores in the area, but they didn't have the style I want). When I am going to spend $120 on shoes, I would like the interaction to feel like a good one, not like I was annoying or disturbing someone. read more

I love this store! They always have cute and comfy shoes that are actually stylish. The staff is attentive and knowledgeable. They also have the best selection of Danskos! read more

Because the last yelp reviews were so poor, I hesitated to visit this shoe store. Let me tell you, Chrissy, Kim and Milani were all wonderful to everyone in the store! They were honest if something didn't look or fit right, they were friendly and seemed as if they understood the importance of good customer service. I think every customer in the store purchased between 1-3 pairs of shoes. I will definitely come back here! read more

I love love love this Shoe store!! They carry ALL the best brands...Frye, Miz Mooz, Indigo and so many more!!! I never leave without a pair!! read more

I like the store and people were helpful to a point but Thank God I waited to by my Fiancée' her present for Christmas. The return policy is ridiculous here, within 10 days and only for store credit?! They didn't mention that! Next time I will go somewhere to give me time and a refund if the gift I buy doesn't fit or work out. read more

Today I went in to try several pair of La Canadienne boots. I have to be picky about shoe support due to my weak, wimpy feet :(. The woman helping me was happy to let me try on the boots with their inner soles (since I hadn't brought my orthodics with me). She was completely patient and understanding when I said I would like to come back with my orthodics to try them on. I was in there for about 40 minutes and NEVER felt pressured to buy. It is great to know they carry a large array of cute/supportive shoes and that they have the inner soles on hand is a huge selling point to me. I will return! read more

Came in with my 84 year old mother and left with 9 pairs of shoes between us! Great selection of well made comfortable and stylish shoes, sandals and boots. Absolutely the best customer service along with amazing shoe knowledge. Manager Miranda is a shoe genius! When my card was declined and I had to call in because MC suspected fraud, they found me a stool, cold water, and a phone charger! Will definitely go out of my way to shop there again. read more

As an avid stiletto wearer I avoid comfort shoes like the plague. Sadly my arches have fallen, so I needed an intervention. These ladies helped me find a shoe that will be comfortable without sacrificing style. I haven't completely retired my collection but I do have some cute comfortable shoes. read more

I took the advice of a friend and went to Shoes on Solano for shoes. Even though it was crazy busy, I felt like I was the only person in the store. The woman who helped me was also helping another person at the same time and we traded stories about our various foot problemss while we both tried on lots of cute shoes. The sales woman was extremely attentive to both of us and I walked out with 2 pairs. I've been in stores with a lot less customers competing for attention of a few sales people but I've never felt more taken care of. Some of the selection wasn't my style, but I found some cute flats that I love. I will definitely be back. read more

I got message from owner of this store. She was very nice and wanted to know what was happen the day. I can tell they are really trying to give a good customer service to customer. I will go back the store again :) read more

Really, really, really appreciated the staff at this shoe shop. Most shoe shops of this kind (comfort, high quality), aren't staffed with the friendliest and caringest of reps. But I was really impressed with how nice the gals were here. Emily was the one who I had the pleasure of receiving help from. She was very knowledgable about shoe fitting and what kinds of insoles to buy for your shoe. She knew about Danksos and how they were built and what to do to get the proper fit. As a lady with small, narrow, and delicate feet, I can't tell you how great it is to know that there are people who can give you more than just shoe sales help. It's above and beyond. Kudos to you guys. read more

I am reading these reviews and not quite sure if these ladies went to the same Shoes on Solano I shop at! I LOVE this store, have had nothing but amazing service (and I worked retail for a long time, I am a little picky about good customer service)! The selection is great and the prices are more than competitive. The employees have offered to make special orders on more than one occasion, even before I've asked!! I am not sure what happened on these few occasions, but I HIGHLY recommend trying this shop and staying local! read more

Love this place. Great comfortable shoe selection--like some practical and some really classy and some hip. I am 29 and appreciate fashion, either more modern, the "glorified basics" of San Francisco, or European flair. Got tons of shoes here recently after becoming pregnant. Happy with every purchase. For a double shopping hit, go to Solano Shoes, then walk across the street to Lava 9 for super well curated clothes, bags, and local jewelers to match. I took my girlfriend from Sweden to both recently. She is an artist and has beautiful style, but is shopping averse. She found items at both shoes on Solano and Lava 9 that she loved instantly. Score! read more

Shoes on Solano 2 - just two doors down from their other location - is a great place to buy shoes for kids. On first glance, it doesn't look like they have a huge selection, but today we left there with 2 pairs which my daughter deemed "perfect." And that is saying a lot considering my daughter. This is the second time we have bought shoes there that my daughter has fallen in love with. Their shoes are very high quality and also comfortable for kids. Jessica works very well with kids - is very gentle and speaks to them at their level. She is also very patient and VERY knowledgeable about shoes and children's feet. Buying shoes for my child used to be a very stressful experience, but not any longer. read more

A really good selection of high quality shoes ... stylish without sacrificing comfort. And what's more, the young women who work here are fun, kind, attentive and actually seem to ENJOY their work. It's a pleasure to shop here. read more

Got a great pair WOKY of shoes that the sales girl told me would be super comfortable and I would want to wear every day, and turns out I have. I wear them ALL the time. Also got a pair of boots that have proven to be worth the money. Definitely go back there for shoes. So much easier than going out to Nordstroms. read more

Shoes on Solano has THE BEST customer service. Bought some flats in summer that I wore judiciously since I love them so much. Recently put them on and noticed the leather was peeling. I happened to be wearing them while browsing at SOS and Emily (who sold me the shoes) and I were chatting about them not holding up very well. I thought it was just going to be my loss. Oh no... Emily contacted the company (All Black) and they are either replacing the shoes or, if they cannot find another pair for me, I get full store credit! I did not expect that at all. I already love Shoes on Solano because of the incredible selection of top pf the line shoes but great customer service too! My new go-to place for shoes. read more

I love Shoes on Solano! I went there with a friend because I have bad feet and I was actually able to find a pair of cute comfortable shoes. The staff especially Emily is AMAZING!!! She always takes the time to find me shoes that not only give me proper support but also look great on :) Emily is super friendly. She is also very knowledgeable about the best shoe for my foot. read more

Shoes on Solano has a terrific selection and the staff is extremely helpful without being pushy, at all. Erin helped me, and she was incredibly knowledgeable about which shoes would work best with my orthodics and didn't seem irritated once when I wanted to try on half the shoes in the store! Prior to coming here, I went to Next Step just down the street, where I didn't find anything I liked, and the staff wasn't particularly friendly or helpful. On the other hand, after visiting Shoes on Solano, I walked away with 5 pairs of shoes! I only wish it was a little closer to the freeway, so I could stop by more often! read more

I am a regular to their sales and often find good deals on "last pairs." I've always been treated well there and am warmly greeted when I walk in. read more

Stopped in here (Oakland location) for the first time today, and I left with three pairs of crazy-comfortable shoes for work that don't look like sneakers or shoes my grandma would wear. If you're looking for stilettos or similar instruments of torture, this is not your place. But the shoes are way beyond the usual in terms of style for shoes you can stand in all day. read more

I like this store for its selection. In a small space they manage to show a lot of different shoes and still make it easy to walk around as you try them out. Over the years I've grown used to the spotty customer service. On my very first visit some years ago I was not even greeted or ever acknowledged by any of the staff. I sent in a complaint directly to the store and when I tried again I was immediately greeted. Sometimes the customer service is great, and sometimes it's hard just to make eye contact with anyone who is working there. I do appreciate not being suffocated by too much attention but this is a bit too hands off. I like the shoes so it's worth it to try to engage someone. If there were a similar store in my neighborhood with consistently excellent customer service I would go there. read more

Anyone who loves their feet and wants to be comfortable and stylish should dash over here. This store has the very best brands and, even more importantly, a sales staff that know its business. They know their shoes, and they know what is good for YOUR feet. I am someone who has ruined her feet wearing ultra high heels forever. It was a blessing to find a place where I could find good quality, great style at affordable prices stocked with shoes for all occasions. Form casual to chic flats or wedges to boots. they have it all. Another thing they do that is great is order you your size and color if it is available from the vendor and call when it comes in! Service with a smile. A lot of stores could learn form these folks! read more

Although I have never been to this shop myself, my mother-in-law has been going for years at this point, and recently had a wonderful experience with Tamsin and asked that I post her review for her on Yelp. Here are her thoughts: Tamsin is patient, with a delightful wry sense of humor. She was able to fit my size 35, double E width foot with a very high arch coupled with short toes and a narrow heel. Usually I am a shoe salesperson's nightmare. I also need shoes I can wear to a job that requires a lot standing so the shoes must be very comfortable and somewhat professional. I saw right away that Tamsin understood and that she had an encyclopedic knowledge of the lines the store carries and what was in stock. Size 35 is rarer than hen's teeth. Tamsin knew which size 36 models ran short which helped expand my meager options. She combined just the right amount of attentiveness with giving me space and time to make my decisions. I felt neither pressured nor rushed. For several years I have made trips from the North Bay specifically for shoes! While Shoes on Solano has good salespeople overall, Tamsin stands out. I will call ahead to be sure she is available! read more

Check out these shoes! They are fabulous, stylish, work appropiate, and Shoes on Solano have some great deals.

I tend to go through phases of finding too many shoes I can't live without here and not finding any; but since money is limited, I guess I should appreciate the times when their selection doesn't exactly meet my taste. (There tends to be a lot of Dansko and Dansko-style/bulky shoes which is not my style). What I love about this store is the friendly, helpful, well informed sales women; that the shoes are all high quality, comfortable, yet stylish; and that it's here in my neighborhood. I'm not a fan of internet shopping but have checked prices on shoes I loved but couldn't afford and found that their prices were right inline with Zappos and I could actually try them on before I bought them, have them right away and keep my money in my community. Keep up the great work ladies! read more

Great shoes, usually great staff but after yesterday, I'm not going back. Bought a pair of shoes for $170, walked out in them and an hour later, came back to exchange for another size. Staff wasn't nice about this at all, commenting about the mud in the shoes, processed the exchange without a word. I offered for them to keep the box, they said "they are non-returnable without the box, " stamped my receipt with "final sale, no return" and when I said "Oh, in that case I'd like my box back." The reply was "Well, we actually don't accept returns if shoes have been worn outside, but she made an exception for you." Really unpleasant experience. I couldn't believe it. read more

there were three salespeople when i walked in. not ONE bothered to say hello to me even as i stood next to a salesperson at the cash register. no hello means no profits from me. saying hello is effortless! yup, it's that simple. you want to compete with online stores like zappos,then provide some damn customer service! AND i was there for more than 30 seconds, so your 30 second rule does not apply to this situation. i would have gladly bought a pair of danskos but after being ignored, i was happy to avoid spending a penny at your store. i placed my order online with zappos.com i regret even walking into your store. there's no need to try and contact me to explain. your shoe collection isn't anything special nor are you competitive in pricing. how you stay in business with such rude service is beyond me! read more

Shoes on Solano designs shoes, as well as selling them. I recently bought their Sole Terra Alameda Boot, in red, for a five-week trip to Italy, during which I walked about six miles each day. I have had issues with my feet, and wasn't sure I was going to be able to walk that much but--thanks to these boots--the trip turned out great. The boots were the only shoe I wore for the whole trip, and they were amazing: they never slipped even in the rain on marble or cobblestones or tiles. The laces never came untied even after hours of pounding the pavement. One reason I bought them was that it was claimed they were water resistant, and they were: they got wet and muddy almost to the top, dried out after a few hours and ended up looking like new. The soft leather was kind to my ankles. The shoes were so comfortable, even on uneven payment--at the end of the day, instead of rushing to pull them off as I usually do with boots, I was perfectly happy to keep them on. They looked great, so I could wear them to a nice restaurant as well as slogging through the November streets. These boots are great! read more

Great shoes, but consistent arrogant service. Such a bummer. I got many pairs of shoes there, yet often feel like I don't want to return. Same women working with snobby demeanor who make you feel like you're somehow unworthy if you have any objections to the shoes. I really wish the owner would realize and hire new people who understand quality customer service!!!! read more

Went to Shoes on Solano with a pair of Dansko clogs that have a cracked sole, about 15 months old, but in great shape. The lady behind the counter told me that they are only supposed to last one year, and was generally pretty rude, looking at me as I was begging or wasting her time. It just didn't seem right that a $100+, with a good reputation, would only last one year, so I called Dansko and they will replace my clogs asap. So much for helping a local business. The lady behind the counter will be happy to know she won't have to see me ever again. read more

I really like the selection of shoes presented here. I was looking for short boots, and wanted to try several brands to find the most comfortable. They have all the brands I wanted to try on, and the sales person was really helpful. I am happy with my choices, and will be going back for sure. read more

I had never shopped here before, my usual shoe shopping haunts are Nordstroms or on-line. I had been looking for a particular style of Dansko clog and was pleasantly surprised to find they had both styles, in the color I wanted. The staff let me browse even before I decided to try on the shoes. As I was leaving, I spotted the sale rack, and picked up these really cute flats that would have cost me twice as much as Nordstroms. Overall, very pleased. read more

This is a really lovely, local, family owned fashion comfort shoe store! The staff is very knowledgeable and helpful in finding just the right shoe. The best selection of Dansko's and Wolky's around! As well as the hard to find Gentle Souls and Fidji brands. You know you can always find something cute and comfortable here! No reason to shop anywhere else. The staff is more than willing to do orders directly from the companies also when they dont have something in stock! read more

Shoes on Solano is THE PLACE for shoes! They have a great selection of fun and stylish shoes yet comfortable! My favorite pair from here are my Gentle Souls purple boots! I get compliments every time I wear them! I'm amazed at their variety of other comfort brands too. They have a very large selection for such a small boutique-like-store! They also have HOBO, which I love! I can't get enough of their little clutch wallets. Contrary to some of their other reviews, I have always had pleasant and cheerful experiences with the staff here. I'm not sure where those other people are going but it must not be the same place (not to mention how inappropriate and class-less it is to drop F bombs in a Yelp review...)? They actually have customer service which a lot of other shoe stores these days are lacking. I make the trip to North Berkeley just to keep going back where I can count on friendly service and great shoes! read more

This is my favorite shoe shop in the SF Bay Area. They always have a great selection of fashionable shoes that are also very comfortable, in a variety of price points. On the two days I went in recently, there were several staff people present so they were able to provide me undivided attention even though there were others in the store, and they are so helpful! Julie helped me recently on two separate days and she is so sweet, accommodating, knowledgeable about the shoes, friendly and efficient! I purchased four pairs of shoes and I can't wait to go back again soon! read more

I love my DANSKOs and the staff is very helpful and fun, even with my wonderful children running around the place I got all the attention I needed! read more

Shoes on Solano is the best! I always receive consistent above and beyond service and cannot think of a better place to buy shoes. The staff is always very helpful and welcoming. I stick to Dansko's and their selection is great. Anything they don't have in stock or normally carry they are more then willing to research and order for you. A++++ on the customer service, keep up the good work! read more

One of the few places to get Earth shoes for a reasonable price. They often have good sales on shoes at a good value and quality. Could improve on customer service in store. Good at sending emails to let people know of sales and new styles available. read more