We recently purchased a new central air conditioning system from Viking, and we couldn't be happier…read morewith the entire experience. The technicians were extremely professional, courteous, and knowledgeable, and they did a wonderful job from start to finish. The service and installation went quickly and smoothly, without a single hitch. Our new system is working wonderfully, and we're very pleased with its performance. The entire transaction was reasonably priced, and the technicians did an excellent job cleaning up after they finished. In our opinion, Viking is an awesome company that truly cares about providing quality service. We highly recommend them!

Unfortunately this review is only for the Office or Receptionist,…read more As the General Manager of Restaurants, server, bartender, Manager at Pennies 4 departments at one time...I am skilled in helping the customer get the best out of our resources, and I even go the extra mile to let a customer explain their needs and sometimes frustration. Its not easy. I know but the rewards are epic a lot of times. I called your establishment today. I am from Oregon. I am helping my son, who recently became a single father of 2, with his casa. We recently had our Heating and air conditioning fixed by 3 very kind gentleman after not having air conditioning for over 7 days. It was brutal! Thanks Guys!!! Wish I remembered their name. Awesome, young men! Respectful, and clean. This was right before the holiday, July 4th 2024. The very next day, after the fix, I see water coming out of the air vents and dripping in the laundry room. I ask my son, who works 12 to 14 hrs a day to call the landlord or Heating and cooling. He forgot ok, ask again...he forgot. Now hes at work, I need help and every # for the realitor online is a wrong #. So i dial Viking Air and ask for help. Jen answers, asks if I'm sure its not a broken pipe problem. U assure her that I don't believe it is because,... the water is coming from the vents and pooling in the laundry room. She askes me to check to see if its icyle on the condenser outside. NO ICE. Then she say she cannot do anything for me because I need to call the realtor and have her call Viking. I explain that my sons at work, realtors can't be reached and that I am frustrated. I don't know what to do. She offered to give me the realtors # ... I said Yay. You have their #, omgoodness I can't find that anywhere. She then immediately back tracks and says she cannot give me that info... I talk over her... begging to be given a manager or the #... there must be a way... i need help, and there be a loophole... right? No, she hangs up on me. I call back 10 or so minutes later hopeful... gonna beg for a loophole. Jen answers, I say Jennifer I am sorry, I don't mean to...she cuts me off... says they are on their way ... I tell her THANK YOU SO MUCH, I DIDN'T MEAN TO BE RUDE I just needed help and felt lost. She said... "Yes, you did mean it and hung up.... slammed the phone down." Its 4pm... Viking closes at 5pm...I called at 9:30am... still nobody has come here nor have I been contacted. Jen. You are better than this, right? If not you shouldn't be answering the phone. Update!!!! Sir, please tell Jennifer I apologize, and thank you!!! Today for the first time our Maintenance man is here. They brought 4 men, this house is being attended to in a manner that is befitting a property management company. The catalyst was the dibocal from yesterday. If she can be kind enough yo find it in her heart to forgive my frustration and crutial need to be heard! I am so thankful to have finally been heard! It wouldn't have happened without her. I will also post this apology to Yelp I have been so alone and lost in this endeavor that it feels amazing to finally be heard. Thank you.

They had good communications and very quick to respond but I had already hired someone else.read more

Called on a Friday about a non-functioning hot water heater. Made an appointment for Saturday…read morebetween noon and 2pm. Called them at 1:30pm and left a message checking on the appointment. Then got a text seeing if I wanted to continue the conversation via text. Texted them at 2pm to see if they were coming. Got a text at 4pm that the technician was running way behind on their schedule and when would I be available on Sunday. I texted back that I would be available after 9am. Got no response. Texted at 7am on Sunday asking if they were coming that day or not. No response. Never heard from them again. Got someone else.

First time using Cowboy's Heating and Air. I called earlier in the week and service was scheduled…read moreafter 5pm on a Friday, as they had no appts. available. We appreciated him coming out late on a Friday night! Very knowledgeable and thorough.

I opened the phone book to find a furnace repair person. Too many to select from. I went to Service…read moreMagic and found this company and after talking to the owner I decided to give it a try. The two owners came out and serviced our 2 furnaces. I am not sure what they done for the short time they were there but the furnaces seem to be working fine. Not sure what that "Tune-up" is all about. The two men were exceptionally nice. I feel like I did not get exactly what the guy on the phone said I would get. The man was in the crawl space for a very short time and we were not provided with a check list or any thing. I would not call them again. You decide.

I'd urge others to be cautious with Mr. Comfort Heating and Cooling…read more Two years ago, we hired them to replace the compressor on our AC. Even after that repair, the system never ran properly. The next year the coil broke, and they came out to replace it, charging a very high price for both parts and labor. We only realized how overpriced it was after a different technician later looked at the work. This year, the same compressor they installed just two years ago failed again. Their quote to replace it was around $2,000 for labor alone -- roughly triple what an independent technician quoted us for the same job. We've also paid for a membership for years that was supposed to include two inspections annually. Those inspections never happened. When we asked, they said we hadn't answered their calls -- but we never received a single call, email, or letter from them. Most concerning of all: when the new technician inspected the unit, he told us the parts had been installed incorrectly, which likely explains why they failed so quickly and why the AC never cooled to full capacity. Between the repeated failures, the overcharging, and the membership we paid for but never received service on, this experience cost us significant time and money. I'd recommend getting a second opinion before hiring them.

Mr. Comfort install/replaced a new boiler in our church building. They stated that they were…read morequalified to install the new boiler, after I was informed by a representative of Living Comfort HVAC that they were going out of business. The representative from Living Comfort HVAC set it up for Mr. Comfort to perform the installation. I came to find out that it was all a lie. Living Comfort HVAC never went out of business and the owner of Living Comfort HVAC was the father of the owner of Mr. Comfort. Mr. Comfort's owner knows absolutely NOTHING about boilers. He found some people to install the boiler and even they knew very little about boilers. The installation by Mr. Comfort resulted in no gas shut-off valve installed on the boiler, the circuit board was fried due to being wired incorrectly by the installers from Mr. Comfort, and they installed an incorrect circulating pump, which doesn't pump water throughout the 2-story building. The circulating pump they removed from the old boiler worked fine and could have been used on the newly installed boiler, but they took it with them and left an inadequate circulating pump. Before the boiler was complete, the owner of Mr. Comfort sent me a list of piping and other items that was needed to get water to the actual boiler. This piping and other item were already included in the price of the boiler installation, but they wanted me to pay additionally for these items. A damper motor purchased for the boiler was never installed. When talking to the owner about these problems, he said that the people who installed the boiler no longer works for Mr. Comfort any longer and I need to contact the manufacturer of the boiler. All of the people had quit. I've talked to other companies who are aware of this father/son scam, and they know the reason people have quit working there. I am absolutely sure that they have 0 knowledge on how to install new boilers. I implore you to save your money and pass this company by.

No one ever wants to get to the point where they have to call repairman... But I'm so glad this…read morerecommendation caught my attention. Very professional, insightful, and pleasant to do business with. I will definitely keep his number and use his service, when needed. Thank you. Loveland, Ohio (7/17/26) Note: He repaired my AC unit, while kneeling in the pouring rain. He's a good dude, with a wonderful work ethic. Nice to see.

Absolutely wonderful work, their prices seemed reasonable to me. I will continue to have them…read moreinspect my furnace and a/c. i would highly recommend these guys

They did a super job replacing my old hot water heater…read more They were upfront about their price-which is a big difference from several companies I called. Their price was inline with estimates provided through Angies list and a Google search.

I had them replace a water softener, the plumber didn't remove the salt before taking out the old…read moreunit. They left huge scratches in my cherry flooring. Sent out several people to LOOK at it never fixed it and ignored my calls and complaints. Several people said the company would fix it and nothing. I even have extra flooring to replace the damaged planks.

Great customer service. They were out in the afternoon servicing my account unit that wasn't…read moreworking. They diagnosed the problem and fixed what they thought was the problem. When I got home from work, the AC unit was still not working. I contacted them and the owner was at my house within 20 minutes. The problem was diagnosed and fixed. Upon packing up, he went and got the check my wife had written earlier in the day and told us because of the error, he was not charging us anything. We tried to argue that his time was valuable but he was hearing none of it and wouldn't accept anything for fixing our problem. I won't use anyone else from this point on. Honesty and integrity hard to find these days and when you run across them, you keep it close by.

Our AC quit and after a very sweaty Mother's Day weekend we were referred to these folks by a…read moremutual friend (thanks Randy H!!) We had 3 technicians out today troubleshooting our problem and all were very kind, knowledgeable, and professional. We LOVE our new programmable thermostat and will be putting these guys on speed dial for all of our heating and cooling needs going forward. The are easy to deal with and reasonably priced as well. Highly recommended!!!!

Best I can tell, this place is a scam. I would recommend avoiding them…read more We have tried to hire them *twice* to fix an improperly installed gas fireplace insert. Attempt 1 was just after we bought our house. They came, we paid them a few hundred $$ to do the estimate, they gave us an estimate, which we approved. Then we waited...and waited...and waited. More than a year passed and they never came and did the work. When we finally got a call back, they explained that an employee had died during that year, which somehow precluded them from communicating with us. Ok so we asked again for them to fix the fireplace. Although they'd already been here, and already given an estimate, and the fireplace had been unusable--they insisted they needed to come out again to give us an estimate. They charged over $400 to come out. Fine, we paid, they came out. The guy who came seemed knowledgeable and we were hopeful! But a month passed and there was no new estimate. I called repeatedly--no one ever answered or returned my call when I left a message. I emailed repeatedly; they did not respond. Finally, more than a month after coming out, I *finally* got someone on the phone and they sent an estimate. The estimate wasn't exactly what we'd discussed, and didn't include any timeline, so I replied with two simple questions. Again, no response. I repeatedly called. Repeatedly emailed. No response. It is now two months out, and they are unreachable and unresponsive. It's clear that they have no intention of doing the work. We've paid them over $700 just to be ghosted TWICE. As far as I'm concerned, charging that much to give an estimate, needing to be *constantly hounded* to actually give the estimate, and then disappearing is fraud.

I purchased an Enviro EF2-1 from Bells about 2 years ago. The installation was perfect. However, my…read morestove stopped working at the beginning of its 2nd season. I called Bells over and over. They cleaned the fireplace but never fixed it. Mark skipped out on at least 3 scheduled appointments for one reason or another. Enviro, the manufacturer, has no solution but to go through the local distributor. Mark is the only one in this region, maybe even the state. I am out $7,000 (including installation). The worst part is I really loved the stove. I'm totally out of options.