Best I can tell, this place is a scam. I would recommend avoiding them.
We have tried to hire them *twice* to fix an improperly installed gas fireplace insert.
Attempt 1 was just after we bought our house. They came, we paid them a few hundred $$ to do the estimate, they gave us an estimate, which we approved. Then we waited...and waited...and waited. More than a year passed and they never came and did the work.
When we finally got a call back, they explained that an employee had died during that year, which somehow precluded them from communicating with us.
Ok so we asked again for them to fix the fireplace. Although they'd already been here, and already given an estimate, and the fireplace had been unusable--they insisted they needed to come out again to give us an estimate. They charged over $400 to come out. Fine, we paid, they came out. The guy who came seemed knowledgeable and we were hopeful!
But a month passed and there was no new estimate. I called repeatedly--no one ever answered or returned my call when I left a message. I emailed repeatedly; they did not respond.
Finally, more than a month after coming out, I *finally* got someone on the phone and they sent an estimate.
The estimate wasn't exactly what we'd discussed, and didn't include any timeline, so I replied with two simple questions.
Again, no response. I repeatedly called. Repeatedly emailed. No response.
It is now two months out, and they are unreachable and unresponsive. It's clear that they have no intention of doing the work. We've paid them over $700 just to be ghosted TWICE.
As far as I'm concerned, charging that much to give an estimate, needing to be *constantly hounded* to actually give the estimate, and then disappearing is fraud. read more