Called Bell's to service our older gas fireplace and was able to get an appointment quickly…read more Technician was Mike who is without question very professional and quite knowledgeable about gas fireplaces as ours is about 28 years old and the manufacturer is long gone. Mike was able to clean everything and install a starter switch for us to replace a remote. Mike was thorough in cleaning as well as explaining everything as well as going over all the functions of the fireplace as we do not use it that often. I have made notes and will call Bell's in the future and request for Mike if at all possible. I was so pleased with Mike's work I felt compelled to write a review immediately. THANKS !!!

Best I can tell, this place is a scam. I would recommend avoiding them…read more We have tried to hire them *twice* to fix an improperly installed gas fireplace insert. Attempt 1 was just after we bought our house. They came, we paid them a few hundred $$ to do the estimate, they gave us an estimate, which we approved. Then we waited...and waited...and waited. More than a year passed and they never came and did the work. When we finally got a call back, they explained that an employee had died during that year, which somehow precluded them from communicating with us. Ok so we asked again for them to fix the fireplace. Although they'd already been here, and already given an estimate, and the fireplace had been unusable--they insisted they needed to come out again to give us an estimate. They charged over $400 to come out. Fine, we paid, they came out. The guy who came seemed knowledgeable and we were hopeful! But a month passed and there was no new estimate. I called repeatedly--no one ever answered or returned my call when I left a message. I emailed repeatedly; they did not respond. Finally, more than a month after coming out, I *finally* got someone on the phone and they sent an estimate. The estimate wasn't exactly what we'd discussed, and didn't include any timeline, so I replied with two simple questions. Again, no response. I repeatedly called. Repeatedly emailed. No response. It is now two months out, and they are unreachable and unresponsive. It's clear that they have no intention of doing the work. We've paid them over $700 just to be ghosted TWICE. As far as I'm concerned, charging that much to give an estimate, needing to be *constantly hounded* to actually give the estimate, and then disappearing is fraud.

Work on our stone/brick chimney was high quality. Cleaned sealed and custom caged so no animals can…read moreget in. 2 stone pillars at end of driveway cleaned and sealed. Chimney/pillars look incredibly better. Left no trace after job was done. Crew leader was high quality and a good man. Wife and I are impressed. Thanks!

If I had to describe Mid-Valley Chimney Repair & Sweeps in one word, it would be "Exceptional."…read moreMatt and his team are professional, courteous, focused, honest, conscientious, and most importantly extremely talented. The two chimneys that comprised the majority of their work are massive structures. The transformation that took place in the few days it took to complete the work is downright amazing. Our house is close to 100 years old and yet the chimneys look brand new. The slogan featured on Mid-Valley's vans--We Specialize In Your Needs--isn't merely a gimmicky marketing tool; it's part of how Matt does business. We had a large unattractive chimney structure in our kitchen that blocked light and prevented us from easily using our stove. My husband and I searched high and low for days trying to find someone to remove it. Matt understood that we really wanted it out and couldn't find someone to do it. Even though it meant changing his schedule, he came through for us at a fair price and had that chimney out within a day and a half. When the lift used to work on the chimneys was blocking my car in the driveway, I asked one of his team about it. He jumped on the phone to get a hold of Matt who walked him through how to operate it. He struggled to get the lift moving, but instead of giving up he persevered. I kept telling him not to worry about it. A big thunderstorm was brewing and I was more concerned about his safety. He insisted and succeeded in moving it out of my way. Matt approached our property like it was his own. At the end of each work day the work area was neatened up and made safe. And when all the work was done, not a spec of debris remained. If you didn't see all the work his team had done, you wouldn't know they had been here. We were nervous about buying a house whose chimneys needed so much work, but now that Matt and his team addressed all of the issues, we love our chimneys. No more fears about them coming down into our house. No more critters living (and dying) inside. We'll be able to use the large fireplace in our living room without fear of a chimney fire or carbon monoxide seeping into our son's bedroom. My husband and I are very grateful to Matt and Mike and the other members of Mid-Valley's crew. I wish every contractor was as exceptional as Mid-Valley. Highly, highly, highly recommend.

Ben runs this company is a great guy to work with!!! We ordered a Fireplace X insert and this…read morething has made winter so much better. I was hesitant to spend so much money on something but we are already saving on heating bills and Ben took great care of us. I would highly recommend Ben and his team.

From the owner: Chimney Solutions is Miami Valley's premier design center & showroom for gas fireplaces, wood…read morestoves, and inserts. Specializing in chimney inspections, sweeps, and repairs. www.chimneysolutionsohio.com

I initially contacted Abbey Road Chimney Sweeps in 2018 after seeing one of their trucks on the…read moreroad. I needed my chimney cleaned and thought..."Let me give them a try." I was pleasantly surprised by their professionalism, competence, and friendliness. The very first contact I has was with Brittany, who provided a wealth of information and was very patient and willing to answer any question I asked. She also happily worked around my life to schedule an appointment. The next contact was with Kevin, who was polite, knowledgeable, and thorough. He not only cleaned the chimney but showed me the flaws that needed attention. He did not try to up-sale me either. He provided the information and left the decision up to me. Oh, and I also need to mention how he left the area clean (like he hadn't even been here). Lastly, fast-forward to 2019. Reconnected with Abbey Road to have the need repairs done. I spoke to Brittany again and also talked with Ken, one of the owners (that was a surprise). The appointment had to be set a while out (we'd had a tornado in the area, lots of repairs needed all over). I didn't mind the wait but they actually were able to get to me before the arranged time. Ken and Kevin were the ones who actually came to my home and did all the work. Let me tell you, I am not only happy with the way my chimney looks...I am ecstatic about the all-around service I received! Will definitely recommend and use again!!!

Great service. We just purchased a house and had chimney questions. They came out and inspected and…read morecleaned the fireplace and chimney. Answered all my questions and suggested services. Great inspection and a great company.

Worked with Adam on purchasing a hot tub. He was great to work with. We were in and out in half…read morehour. Highly recommend

Purchased a spa and electronic Covana cover from this location. On the front end of the sale,…read moreeverything was great. Excellent follow up as we made our decision to purchase. However, once we paid and the delivery process began it got dicey. Things took way too long to get to us, and you never know who you got on the phone for service. The Covana is nice, but it has been a nightmare to get proper installation of the shades that go with it. Have spoken to managers and then they pass me to the next person and they never call back when they say they will. Still working to complete properly the install of the Covana shade clips for something we ordered 4 months ago. Recently, an installation person came out and put a clip up that came off two days later. Overall, it has been a maddening process. I'm not typically a negative review writer, but this one had to be written.

They came out to repair our has fireplace. In less than 1 month, the fireplace stopped working…read more They came out again to fix the problem. They then CHARGED me a 2nd time, although not a word was said about a charge when I called. I wrote a bad review explaining the situation. Someone from the company then called me, accused me of lying, and started yelling. I hung up. Fireplace is AGAIN NOT WORKING. TERRIBLE company. TERRIBLE customer service. I don't want ANYTHING to do with them.​ I would NEVER recommend their services to ANYONE. STEER CLEAR OF THEM. WORST EXPERIENCE WITH A COMPANY EVER.

My interaction started off great with scheduling my appointment and eventually my initial…read moreinspection. The gentleman who came out was very responsive, nice to talk to, and cleaned up his mess. I was told I would be needing a drone inspection of the chimney though as it was not easily accessible. I then was given a time when someone would stop by and inspect my chimney via drone. The time came and went and there was no contact from CCS. I then reached out again and was told everything looked fine and there were no issues. I asked if there were any pictures of the chimney they could share. I was told no they didn't take any. I then went back and looked on my outdoor camera and noticed that the truck arrived at my house at the day in question but no one ever left the truck. No drone ever exited the truck. Nothing was actually done and 5 mins after the truck arrived, the truck left. I then pointed this out to the owner/operator and all communication stopped. I would stay away from this company before investing thousands of dollars with them as you obviously cannot trust what they say. Beware.