I recently visited the Naperville location and was very saddened by the service. My best friend and I entered the store. The sales person at the counter saw us come in, but we were not greeted at all. Initially my thought was no big deal, perhaps she is busy. However, after browsing for a few minutes in separate sections of the store, we both came back together and both remarked how every subsequent customer that entered the store were greeted warmly and the promotions that the store was having were explained to them. My friend had actually walked near the sales person at the check out counter with and still no greeting. She and myself actually had merchandise in hand to purchase, but we were never approached. The nail in the coffin for us was that we watched two other customers enter the store and they received the same treatment that we had encountered. The common factor for all of us that were not greeted or privy to the sales promotions is that we are all people of color. Of course I cannot speak for the other customers, but my friend and I were ready to make purchases, but chose not to because of the lack of attentiveness to us. I am so disappointed that in this day and time, that we still have to experience this type of treatment in these environments. The difference is now, is that now we can choose not to patronize places that engage in such practices, whereas our ancestors had no choice but to take the negative treatment. So very disappointing... read more
