James Ferguson, the owner of this business, is the worst. If I could give negative stars I would. I have read the other 1 star reviews for him and all of those people have had similar situations to me. Almost 1 year ago I hired him to do window tinting for my business' windows. Everything turned out really great - he did a good job, was prompt, and was reasonably priced. He had also worked on a monument sign (the big signs displayed out in front of businesses) for a business down the street from me. That sign looked really good, so I hired him to replace my sign that needs to be updated badly. He came by and we had several meetings to plan the installation. I gave him his money and all was looking promising until the day before he was supposed to do the work.
That's when the ish hit the fan and his customer service, work ethic, business practices, and all that is right with the world spiraled downward. He told me the acrylic sign did not look right from the manufacturer and he had to have them remake it. The sign would be delayed a little bit. Then a month or so later he told me the sign was finally ready, but the day before he was to do the work he "fell off a ladder and broke his neck." Work was going to be delayed a few months. I understood and felt empathetic and asked for my money back. He told me he did not have it. He also told me that outsourcing the job to another contractor is impossible because they all want too much and he didn't have the money.
The kicker was this: His ex-girlfriend and mother of his child(ren) happens to be a client of mine. When she came in to purchase something from me my staff expressed condolences for him to her. I know they talk to each other, they have been to my business together before. She had no idea what we were talking about regarding his broken neck. That was when I started to feel like I had been scammed and fed lines about why the work wasn't being done.
I had tried to contact him and he wouldn't answer his phone or emails for months. I finally sent him a letter in December threatening a lawsuit if he didn't reply. He emailed me and told me he had been out of town, etc., and he would be here in Feb 2019 to do the sign(s). At least I had heard from him finally and I felt that was a reasonable explanation. In Feb I got an email telling me that with all the rains, work was going to be delayed and he would be out here on March 14th. That week he emailed me again. The electrician he was working with was delayed because of the weather and they would be here on March 21.
Today is March 22 and I have not heard from him in weeks. So today I am writing a bad review and filing a lawsuit and complaining to the BBB (which he is NOT accredited by with an A rating as he claims in his description on this page).
I do not understand how he can own a business and be so shady and untrustworthy at the same time. It baffles my mind, as I am a small business owner myself. read more