Mike came out to inspect our gas fireplace, which had only been lighting halfway. He took the time…read moreto explain how our fireplace works, what we could realistically expect from the unit we have, and what options we might consider if we ever decided to upgrade. What I appreciated most was how honest he was. After looking everything over, he told me the issue was likely just a buildup that needed a thorough cleaning and possibly some new sand. He even mentioned that my husband could probably handle it himself if we wanted to go that route. That level of honesty is rare. In the end, we chose to have Mike take care of it. While he was here, he also installed a damper clamp that we didn't realize was missing, which brought the fireplace up to code. Before calling Fireplace Doctor, we had another company come out. They made the situation sound much more serious and tried to convince us we needed a completely new fireplace unit because they claimed our setup was dangerous. Mike calmly explained why that wasn't the case and helped put our minds at ease. We really appreciated his knowledge, integrity, and the time he spent walking us through everything.

Had old fireplace turned to fire glass (instead of old school fake logs)! They returned my call the…read moreday i called, gave me complimentary estimate! Arrived in time. The tech was professional, respectful of our home, and very knowledgeable . A month later the gas fireplace was transformed. He made it look so modern and fresh ! I am super excited with the results and their professionalism! No mess or anything ! Highly recommend .

Although Trey The owner of shop was not offering the Service I'm looking for- But he guided me the…read moreright duration As a contractor being my self His shop deserves five star x

I called looking for fireplace servicing but they unfortunately don't do that. I'm leaving a…read morereview because he could have quickly gotten me off the phone, but instead provided several good recommendations for my specific situation and two contacts he recommended for the servicing. Thank you!

Wayne and his crew were so easy to work with. Wayne was so helpful during the design process and…read morevery prompt and responsive. Their work is absolutely STUNNING!

Our experience with Wayne and Studio Design Works has been nothing short of amazing. I called Wayne…read moreinitially to take a look at the showroom and see what was available. We needed an electric fireplace and mantel installed from scratch in our living room since we did not have one. Wayne was very responsive and knowledgeable since the beginning. It was around holiday time so we decided to wait until the new year to begin the project. I got in touched with Wayne after the new year and we couldn't be happier with the end product. His pricing, expertise, and professionalism was unbeatable. From the time of us signing up for the project, it took about 6 weeks to get the project started and the once it started, about a few days for the fireplace installation from scratch, and then a few more days for them to install the mantel. Wayne is very easy to work with and is very kind and professional. He even recommended someone to fix and patch up our drywall afterwards and the results are phenomenal. We highly recommend Wayne and Studio Design Works. We will definitely contact him in the future for other projects. Thank you Wayne.

Requested a quote and they were able to come out the same morning, which was a huge plus. Price was…read morereasonable, the job took about 35 minutes, and they were efficient and professional throughout. My dryer vent is on the roof and they handled that without any issues. They also cleaned up after themselves, which I really appreciated. Overall, a smooth and easy experience.

This is the second time I've used him, and he has been fantastic both times. The first time he came…read moreout, he did a full fireplace sweep and was extremely thorough, professional, and reasonably priced. Recently, I thought I might have a dead rat in my fireplace and was hoping for a same day appointment, but he wasn't available. I ended up calling another company, and they came out and immediately tried to upsell me on multiple expensive services. Something didn't feel right, so I decided to get a second opinion and called him back. When he came out, he did another fireplace sweep and also repaired cracks in both the exterior and interior of my fireplace. He took the time to carefully inspect everything and honestly told me those additional services the other company recommended were not necessary. I really appreciated his honesty and not trying to take advantage of the situation. His pricing is very fair, and his work is excellent. It's rare to find someone this honest, skilled, and trustworthy. I highly recommend him and will continue to use him in the future.

Great experience from start to finish. He took the time to understand the issue over the phone, was…read moreable to come out promptly, and was great to work with in person. He clearly explained how the fireplace functions and confirmed everything was working properly. Service call was reasonably priced as well--would definitely recommend.

Our firepit burner cracked at the base where the gas flows up to the T that splits off to the two…read moreburners. Moises replaced the cracked feeder pipe, and installed a new stainless-steel burner to minimize future corrosion. He also raised the burner so we have an improved flame. The firepit looks great, and the functionality is much improved. The labor rate was reasonable, but if you go the stainless-steel route, just know that the burner is going to cost twice as much as a standard galvanized gas pipe but will solve the corrosion issue. He knows what he is doing, and I would recommend him if you need repairs to your firepit or fireplace.

I stopped by this business to inquire about a fire mantle replacement for my home. I was greeted by…read moreDebbie, who was very knowledgeable about the work done at this facility. After a brief discussion I proceeded to make an appointment, which subsequently lead to an in home visit and measurements taken. To my knowledge, this business offers natural stone (1 year warranty) or cast stone (15 year warranty). I went with the 2nd choice. They been in business for years. After 4 weeks, I received the call that my mantle was ready for final inspection and install. Francisco & Juan Torres came to my house to install the mantle. They arrived on time ready to work. The job required demolition of the old facade and of course, new install. I can not stress enough how pleased I am with the quality of service that both Francisco & Juan delivered! They took the time to do all of the prep work, maintained a clean work area through out the immediate work area, without creating any inconveniences for me. Francisco & Juan completed the job on time while delivering exceptional work!They took the time by paying attention to every detail during the installation and custom fitted pieces to achieve the best result. I was very pleased with the outcome! My mantle looks amazing! Thank you! I highly recommend So Cal Fire Place Mantles for their quality product, and high degree of professionalism and dedication to the work that they do to ensure maximum customer satisfaction. I highly recommend them to anyone. You will not be disappointed. Thank you!

Working with them for fireplace finish and mantel install…read more They have beautiful products and looking forward to a perfect install.

Phenomenal service and experience. Worked around my schedule flawlessly. We went in on Saturday at…read more5:30 and had our new fireplace logs/grate/burner installed by 3 the following day. Rate was extremely reasonable after being over quoted by multiple other places. 10/10 experience and I'll be sending any referrals I have over!

Tried to call on a Saturday before we drove there. No answer. Drive there. Walked in. Told a…read moreyounger guy we were there to look at fireplaces. He motioned to the showroom. Look around, I'll be right with you. Stood there and watched him rearrange and stack brochures for a few minutes. I then walked over to him and told him specifically what we were looking for. Oh we don't sell those. Ok. So we left. I sat in the parking lot in front of the store. Call him and went to voicemail. No one in store. Don't bother. A waste of an hour drive. Perhaps the service is better on the weekdays when the "owner" is there.

Reached out to this company because I have two fire pits and a built in bbq pit that were all…read morehaving issues (the joy of home ownership). I forget his name, but whoever I spoke with was very honest upfront that my pits were too small of jobs for him to work on but he referred me to someone for both pits and the bbq as well. His recommendation was Dan who came out and took a look at all 3 things. I believe Dan is with another company, if he or anyone from this company know please kindly reply to this post and inform what company that is! Dan was fantastic, gave me costs and showed me the issues then and there. He also looked at my pit in my front courtyard and was able to solve the minor issue at no charge, simple fix. I decided I didn't want my backyard fire pit fixed because the front one is much nicer and now that it is fixed I doubt I will ever use the one in my backyard--another project yay. Will have to demo it one day. Dan then fixed the bbq and it now looks incredible and works great. I have since used it a handful of times with no issues. Great company, great communication, honest and fair pricing. Highly recommend. Two thumbs up (Will try to upload pics of bbq before and after soon)

Disappointed with Product Quality and Durability…read more I had high hopes for HB fire pits when I purchased my fireplace, but unfortunately, my experience has been disappointing. After only 1.5 years, the unit has already stopped working properly, which is unacceptable for such an expensive investment. Despite following all maintenance recommendations, I've had issues with burner failure, electrical and remote. When I reached out the owner, he was very unhelpful, unresponsive and extremely rude every time I was able to get hold of him. A fireplace should last much longer than this, and I would not recommend HB FIRE PITS based on my experience. If you're considering purchasing from them, I strongly suggest looking into other options or ensuring you get an extended warranty. Also my next-door neighbor also purchase the same fireplace like mine at the same time, and she's been having many problems with the hardware and the owner. I am extremely disappointed with the customer service from HB fire pits, especially from the owner. When my fireplace started having issues, I reached out for repairs and maintenance, expecting professional assistance. Instead, I was met with rudeness, dismissiveness, and a complete lack of concern for customer satisfaction. Rather than standing behind their product and helping to resolve the problem, the owner was unhelpful and unwilling to take responsibility. Calls and messages were ignored or met with short, unprofessional responses. When I finally did get a response, it was clear they were more interested in avoiding the issue rather than actually fixing it. A company is only as good as its customer service, and unfortunately, HB Fire Pits fails in that regard. I would strongly advise others to look elsewhere for a fireplace company that actually values its customers and stands behind its products.

Great job cleaning out my chimney from too to bottom.he was very neat and left no mess at all.read more

Abraham did a great job cleaning out the fireplace at my rental. It looks brand new! He also…read moremaintains our fireplaces in our home. Safe and reliable.

Our outdoor electronic ignition for our fireplace wasn't working . Patrick showed up on time,…read more took things apart to get to the source of the problem and made the proper repair. He cleaned up nicely after himself. Patrick is very personable and was very patient with me and my questions. I strongly recommend him for serving your unit.

OMG! Do NOT go here! We wee looking for a new fireplace , something we have never done before. We…read morewent to several places to learn and hopefully make a purchase. They were good about giving us information and quotes. Here's where it went bad. We found it for several thousands less and bought it. When Enzo found out we had bought from someone else he went mean. Saying over and over that we wasted his time. Telling us that the "showroom is not charity". We and our contractor will not be referring anyone to this place.