We hired this company to design and install custom closets in our home and spent approximately $5,000 on the project. While there were aspects of the design and finished appearance that we liked, the overall experience left us disappointed.
One concern throughout the process was the pressure to finalize the closet layouts. Although I had largely designed the closets myself, when I requested a revised drawing after changes were made, I was told not to "take this so seriously." As a homeowner making a significant investment in a permanent installation, I felt it was reasonable to want to review and confirm the final design before construction.
Additionally, I made a minor rod color change to one closet the day before installation. This change was brought up repeatedly and was later cited as the reason the installers did not bring enough hardware for several hanging rods. As a result, portions of the installation could not be completed properly. The missing hardware was sent approximately a week later, and we ultimately had to install and replace components ourselves.
The most frustrating aspect of the experience has been the post-installation service. Communication with Rolando, who oversees installations, has been extremely difficult. Responses regarding installation issues, corrections, and warranty items have been inconsistent and often unavailable.
Our contract provides for a one-year warranty. However, when we contacted the company regarding items that required correction, we were told they were ending the working relationship rather than scheduling the repairs. At that point, several punch-list and quality issues remained unresolved.
I understand that no project is perfect, and I would have been willing to work through the issues had there been consistent communication and follow-through. Unfortunately, that was not our experience. We are now exploring other avenues to have the remaining warranty items addressed.
My recommendation to future customers is to carefully inspect every aspect of the installation before making final payment, document any outstanding items in writing, and ensure all punch-list work is completed before closing out the project.
If the company ultimately honors its warranty obligations and resolves the remaining issues, I would be happy to update this review. read more