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    Ask the Community - Soap Mat

    What is the cost of the program with United Health insurance?

    call and ask they are super nice and will answer your question.they used to give 50 dollar off if you bring someone with you to get on the program

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    Review Highlights - Soap Mat

    They offer other forms of treatment, in addition to, or they even offer an alternative medication to Methadone.

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    La Paloma Healthcare Center

    La Paloma Healthcare Center

    3.5(64 reviews)
    0.2 mi

    I am about at the end of a long stay at La Paloma. I have had experiences in other rehab facilities…read morewhere I was not at all happy La Paloma is a happy surprise! The care is all it should be - prompt, personable and professional. The CNA"s, beginning with Le and everyone else are the absolute best. They have the hardest job and do it with the most caring spirit and they are where healing begins! The PT & OT teams led by Travis are thoroughly professional while always encouraging that our goals will be achieved. We know we're in caring, capable hands. My wound care team worked diligently to assure a very difficult healing. Dr's. Nurses, all supportive and on the spot fulfilling needs. La Paloma earns it's 5 stars!

    Worst experience! I…read morehad an emergency surgery & was too weak to go home from the hospital 1) I was told Dr. Novac was my doctor while at the facility. Dr. Novac visited me once after I was admitted & barked questions at me. A couple of days later, there was confusion on my new prescriptions & I was concerned about my abdominal surgical site. I requested to talk to him again he refused to meet with me in the 11 days I was there. Husband called facility asking to speak to him & was told it wasn't permitted. (Red Flag) 2) Not once but twice, I had to correct 2 different CNA's? Nurses? about my meds being changed. In fact, I was already given meds that I wasn't supposed to take & I brought it up but was told I was mistaken. The young man who dispensed the meds, double checked & later apologized. The 2nd time it was a nurse, she argued with me, went out & grabbed the blister pack of pills to prove she was right & I had to point the name of meds on package & show her she was calling the meds by the wrong name! That was where the confusion was, both meds started with the same 2 letters. Scary! These are supposed to be professionals. 3) In 11 days, I was moved THREE times to 3 different rooms! I'm supposed to be resting to get stronger to go home. In all fairness, I initially requested to be moved to a quieter spot. The door to the rooms are generally left open & I had a light shining in my eyes all night long plus was in a very noisy busy area & they did move me in a day or 2. I was so grateful. This room was more quiet But every time the bathroom door was opened the stench of MOLD was super strong. I noticed there was a hole in the drywall under the sink & towels wrapped around pipes under the sink. One day, I had to let a cna know there was water on the bathroom floor which was mopped. Safety Issue! A few days later!! I was moved yet again. 3) In each room there are 3 beds. 1 bathroom. WARNING! It is not unusual for your roommate to be a sundowner. Be prepared for screaming and disruptive behavior all night. Nurses also come in the room at all hours to change their diaper and of course the lights go on & disrupt any sleep you might get. They are not quiet, either. I can't begin to tell you how anxious & stressed I became. Even with earplugs lights being shined all hours was so disruptive to sleeping. 4) Physical therapist & occupational therapists were very nice. However, I was super weak, had to use a walker, just had abdominal surgery & after a couple of sessions, I was so sore that I had to take tylenol and place ice on my abdomen for a few hours for 2 days. Knowing this, they continued to nudge me to do the exercises until I mentioned it to the head of the department in passing, then the exercises did become lighter. I was told by both therapists at different times I should have told them I was in pain during the session. But I tried to to tell them the discomfort did not happen during the sessions. Knowing how weak I was plus just having abdominal surgery possibly from the beginning warranted a gentler approach. 5) I had noticed that some "problem patients" would use the call button repeatedly for the nurses with stupid questions, etc. They were eventually ignored. But there is something so disturbing about hearing someone yell "NURSE" sometimes for hours. I was so stressed out. I was determined to be a good patient while here. It was clear to me that this facility was extremely understaffed. But ONE day I really needed to speak to a nurse. ONE DAY out of 11 days I pushed the nurse button only to be told the nurse would be right in. An hour later, I pushed the button & was told the nurse just had her break but would be right in. An hour later I tried again and was told yet another excuse. Nurse never came, I gave up and the next morning she came in to see what i wanted the night before without much interest. Very disappointing & frustrating. 6) Not always, but for the most part the food was less than cafeteria food. Some meals were ok. You fill out a meal form when you get there. I tried cold cereal for breakfast & it upset my stomach. I told 2 different people and also filled out another form but continued to get the food I couldn't eat. Sometimes, my roommate got my food by mistake and I got theirs. That's my experience. I hope it helps someone. In my case I was discharged from the hospital unexpectedly & my husband was contacted by a social worker or insurance agent (?) & was told I was going to La Paloma. This all happened within a couple of hours. Knowing what we know now, check with your insurance & see which facilities are covered. And if possible check the reviews. This was our first experience with a nursing facility and I'm not sure if they are all this bad, but it was a horrible experience.

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    La Paloma Healthcare Center
    La Paloma Healthcare Center
    La Paloma Healthcare Center

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    Vista Knoll Specialized Care Facility

    Vista Knoll Specialized Care Facility

    3.2(67 reviews)
    0.4 mi

    My elderly father was admitted to this facility in December, he spent 3 months total at Vista…read moreKnoll. I was there 6 days a week and I became very familiar with the staff and facility. My father and myself had such an amazing experience here from the staff who cared beyond any expectation I ever had . Please know that my dad is not an easy guy to like or take care of. Yet every single time I was there, their kindness and care for their patients was truly amazing . The nurses and the physical therapy staff were exemplary caregivers. I'd like to specifically shout out to James and Matt in physical therapy and Demi. The nurses were all so good, but there were so many it's hard to remember their names. To all the kind wonderful people that work here at this facility thank you for taking such good care of my dad and being so nice to me as well. This is hard work and often thankless work so I was beyond surprised at how well they took care of my and kind at the same time. So thankful to you all.

    My mother was put in this facility after a trip to the ICU at TriCity…read more The case workers at this facility are terrible. All they are interested in is discharging people that are unsafe discharges. The thing I learned at this facility is how uncaring and heartless the case workers are with people that have memory care issues like dementia and Alzheimer's. Part of their job is to help you with resources to help you with your loved ones find a safe place to go after their stay has ended at Vista Knoll. However, their nursing and CNA staff are very nice. I would 100% never recommend this facility to any one that truly cares about their loved one!

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    Vista Knoll Specialized Care Facility
    Vista Knoll Specialized Care Facility
    Vista Knoll Specialized Care Facility

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    Vista View Post Acute care

    Vista View Post Acute care

    2.4(14 reviews)
    1.8 mi

    This facility is understaffed and the recovery patients are neglected. My aunt was transferred…read morethere from the hospital and was not given much needed help. She stood in the bathroom waiting for help to pull up her pants but nobody came so she struggled to dress herself in agonizing pain. She received no shower and just sat in the bed with little interaction from staff. The facility is old, worn down, no paintings or decor, just joyless and depressing with a broken tv in the room. Do not recommend this place for your loved ones to recover.

    My mom came to Vista view after a surgical procedure on her foot. She has been to this facility…read moremultiple times. We chose it for this reason, as we know many of the nursing team and she feels comfortable knowing there will be familiar faces. It is also easily accessible for me to go daily to check in and make sure things are going as they should. I want to be clear that while I am giving a poor rating to this place it is primarily due to the administrative staff and "care team"- I was never contacted by the care manager or social worker to talk about my mom's care, EXCEPT for after I reached out multiple times. And even then one person didn't know what another was doing/telling the family member. If I wasn't so frustrated and angry I would have been embarrassed for them. The nurses, CNAs and therapists are all fantastic- caring, patient and doing the best they can considering their limitations. It seems horribly understaffed and the communication is virtually nonexistent. Again- NOT the people actually caring for your loved one. They are great. But any coordinating you need to do or information gathering or support you need... good luck! In the end, it was literally laughable how many balls were dropped. If you find yourself or a loved one in this facility plan to have an advocate who can be actively involved in coordinating. I'm hoping desperately that my mom won't need another stay in skilled nursing. I'm not naive enough to think the grass would be greener in another facility, but I would be very hesitant in sending her back to Vista View. Having said all of this- MANY thanks to Ruth, Brenda, Anna, Norchell and Sam. Your care for my mom has not gone unnoticed amid the sh*#show going on in the rest of this place. (There were other fantastic nurses but I can't remember their names.)

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    Vista View Post Acute care
    Vista View Post Acute care
    Vista View Post Acute care

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    Brookdale Oceanside - Mom before she had to leave her home for decades

    Brookdale Oceanside

    3.9(28 reviews)
    0.6 mi

    I never thought I would call my mother at a skilled nursing home and have her tell me " I…read moreabsolutely love this place, and cannot talk right now because I am busy". What a massive weight off of my wife and my shoulders after already had intensively searched many other North San Diego County similar facilities and took tours. We also had a bad taste in our mouths and hearts never forgetting a past nightmare my late father had to endure in terrible conditions in a local facility back in 2012. So with this past very bad experience with dad, hearing mom say things like this elates us both. My mother has been living at Brookdale Oceanside now for a month and a half and we cannot thank the following very attentive staff members: 1 - Rosie, 2 - Matt, 3 -Danica, 4 - Alexis, 5 - Sinai and 6 -Dess we cannot thank you all enough for everything you are doing for mom on a round the clock daily basis you guys got a tough job. Anyone reading this you can contact me anytime @ 1-760-840-1551 Captain Roy to ask about this facility, Mom can be stubborn sometimes and require special attention but this place rocks. I often thank God for helping me find this place at the 11th hour, my wife and I had selected another facility first but they starting racking my moms bill and she was not even physically moved in yet! You cannot go wrong with Brookside Oceanside and Noel the sales lady is the "cherry on top". . .

    I have worked with Brookdale oceanside for the last few…read moreyears. The staff is very friendly, they know their residents well. Their activities are always active! From petting zoos, to painting, luaus and more. There is always something going on to keep their residents busy if that's what they want. Both memory care and assisted living offers this.

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    Brookdale Oceanside - Mom knitted these hats for the staff at Brookdale

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    Mom knitted these hats for the staff at Brookdale

    Soap Mat - c_and_mh - Updated May 2026

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