This was my first time to Soak, and it was very nice. I got a simple pedicure ($40). We were greeted promptly and given our chairs. I don't love how the chairs are in the same room as reception, but it seemed to flow enough that there weren't clients just hanging out waiting for a chair while I was getting my pedicure. Everyone was very friendly, and my pedicure was done well with enough time for a massage. My friends ordered a cocktail and it was delicious! strong enough to taste the alcohol, but nice and sweet too. While I already have a favorite spa I frequent, Soak was a better experience than I was expecting, based on yelp reviews. read more

Back to get another pedi this time I brought my 5 year old for her very 1st one. The guy at the front desk was very nice and checked us in with no problems. My daughter was so excited that she got to get her toes done. The lady who did hers was nice but I could tell not used to dealing with kids. My daughter asked her all kinds of questions. She was pleasant and did a good job. The gal who did mine (Rachael?) man Im so bad w/names.. anyway she had a tattoo on her wrist.. she was awesome and gave me some tips on some local places I had been looking for. She did a great job and plus that she talked to my daughter and that is something I like. I will for sure be back again. read more

I came here because they were running a special and we don't do waxing at our salon. And I know someone that works there, she had said that the esthetician does a really good job. I'm use to getting brazillian waxes I had a really great waxer a year ago but since she moved I was afraid to go someone else. I was excited/ scared to find a new esthetician. The room I was taken to was really cold and Vanessa ( my esthetician) asked if I wanted her to turn up the heat, but I feel as though their business should be at a decent temperature to start with. The room had a huge window to downtown and no curtains but I was told to be bottomless I was kind of scared that someone would see me. I would be fine with the service if I didn't go home to find that she HAD MISSED A WHOLE QUARTER INCH STRIP OF HAIR and missed really random way longer than enough hair all over the place. I had to tweeze for about an hour. I'm upset because I totally didn't expect that. I didn't think that going in for the special meant I wouldn't get a good service. I've never had this problem before. Be wary. read more

My sisters and I came to get pedicures and had a great time! Kaylee, Jackie and Macy did our pedicures and did a very thorough job and were very pleasant. Very happy with my service, I will totally be back! P.S. Devonnie working the front desk is awesome, seems super efficient and soooo nice read more

Over priced and technically marginal. I would not return to this salon. My nails were not dry when I was let go to make room for others.

This was my first visit to Soak, the South Creek location. Very happy with the pedicure that I received from Isabel. She was pleasant, kind, and very professional. Location was perfect for me, easy to park, and not crowded that day. Yes, the prices are more than usual, but then my pedicure was "better" than usual. You do get what you pay for, and it was worth every penny! I will be back and looking forward to another nice experience. read more

I wish --I mean I really, really wish-- I could give Soak a stellar review....but I just can't. First things first: Their staff is lovely. I thoroughly enjoyed the conversation with every single member of their team. The time literally flew during my Standard mani/pedi with Jody, and there was always somebody checking on my needs, to see if my beverage needed refreshing, etc. I was very impressed with the social aspects of my visit. However... This location is really less than fabulous. I would say, bordering on subpar. To be fair, the lounge downstairs is pretty nice, but my friend and I were placed in one of the upstairs rooms, which was really shabby. The futon we sat on for the duration of our service is far too low (especially for me, being taller than average) which made most of my experience really uncomfortable. I kept having to shift so that I wouldn't get a cramp in my leg. When you have to be pretty still so that your polish won't budge, this is definitely not ideal. Also, I just thought it was really bizarre to balance a tray and pillow on your lap for your manicure. You'd think they could have a rolling table or something more stable, and I'm not sure what they were trying to achieve with this concept, but it really didn't work for me. Not to mention, my manicure ended up being really uneven, and I'm fairly certain that pillow balancing act had something to do with it. I didn't say anything though, because frankly, my legs and rear were too fatigued from sitting on that futon to deal with waiting another 10 minutes for it to be corrected. Bottom line: Soak hits it out of the park with well intentioned, friendly staff members, but the less than ideal setup makes it really difficult to enjoy your pampering. I felt as though I was paying 60 dollars to have an at home mani/pedi, which frankly, probably would have ended up looking better. Sorry Soak! read more

Deb. So GOOD. And they happen to have hired this amazing human, Cass, as a receptionist. I just had the most redeeming nail experience. After a botched nail job elsewhere, Deb fixed everything and gave me the best mani/pedi I've ever had. Two weeks later and it's all still flawless. I am so grateful! read more

My appointment was at 10am. Nobody started my pedicure until 10:25am. The girl that did my pedi had an attitude and told me they had a call in so they fit me in where they could. And for $38 my toe nail polish looks really bad and not professionally done read more

I had the pleasure of getting a mani & pedi for my wedding a few weeks ago. The interior design of the salon is lovely and refreshing. Every person I interacted with was very pleasant and professional. I booked a room w/some of my bridesmaids, and we all had a great morning. I had the French 775, and it was DELICIOUS! I did NOT expect that refined, well-balanced cocktail at a nail salon! My nail tech was very nice and communicated everything she was doing. (I was a mani/pedi virgin before my wedding day.) She did a great job on my fingernails, but I think the toenails came out a bit Frankenfoot-ey for my personal taste. That being said, I am curious to check out a few other salons in town, but I definitely recommend SOAK to anyone. It's a Reno classic! read more

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Started going to Soak several months ago and have been overall very pleased with my manicures and pedicures. It does usually take about an hour for each so I tend to do them separately. I used to only exclusively use OPI but the last few times tried the SND polish Soak has and absolutely love it! Doesn't chip and looks great for 2+ weeks. Definitely worth the extra dollars people mention about Soak. I hope they continue to carry it. I go to both the 2nd St and South Creek locations. I've only had one person that I didn't care for and now make sure I don't get her otherwise everyone has been awesome. Especially most recently at South Creek - Hayley! The other thing that keeps me coming back is the fact that you can schedule on line and it is so easy! read more

Elisa did my pedicure and it was amazing! She really made me feel pampered which is exactly what I needed. But my manicure was a big disappointment. It was rushed, the water used for soaking my hands was cold, my polish was messed up and I had to re-do my own when I got home. I never do stuff like this for myself so I was truly looking forward to actually walking out of there feeling relaxed and all my nails looking pretty. I'm sad and disappointed. My feet look and feel great but for me, I paid a lot of hard earned money to have the whole package, but I didn't get the whole package. I would tell my friends that Elisa is great, but that's about it. *Elisa didn't do my manicure only my pedicure. I realize I made it sound like she was the one I was disappointed with but unfortunately I can not remember the name of the lady who did my manicure. I was saying how amazing Elisa is because she was the one who made me feel pampered and I wish I had ended with my pedicure so that way I would have left happy. read more

Scheduled my daughter's first ever mani/pedi for her 6th birthday. She loved it. Everyone at Soak was so sweet and made her feel like a total princess on herspecial day! Thank you so much! read more

SOAK - Downtown Reno - Nail Salons Near Me - Reno, Nevada

Received a gift card for Christmas and had never been here. Had a bit of trouble when calling to schedule, kept getting transferred and call drops, but eventually got an apt set up. Went to the 2nd St location, parking was limited and streets were icy, so it was a bit of a walk in ice, no biggie. Had a pedi and gel toes with extra art and bling added. The tech was quiet, but very nice, she did a great job, believe her name was Megan. Loved the bowl with marbles and massage, was lovely. My toes turned out great and still look awesome about 1 month later. Price was about $85 + tip, a bit higher than normal, but relaxing setting and great service, so I would go back anyhow. read more

SOAK - Downtown Reno - Dr who inspired colors and gel toes - Nail Salons Near Me - Reno, Nevada

Great atmosphere and friendly staff, but quality has declined in recent years as prices have risen. During most recent visit my pedicure was sloppy and the drinks for my companion and me arrived 2/3 of the way through the service (desk attendant apologized and said she "got stuck on the phone"). Not worth the $$. read more

I filled out their creepy questionnaire, then they cancelled on me at last minute. Reason given: the nail tech was double booked. Why cancel my appointment made 4 days ago? Annoying. Hard to find decent quality, serious nail salon in Reno. This one is not it. read more

On 11/23/22 I had the unfortunate experience of going to Soak on 2nd St. My daughter had booked appointments for us to get manicures. We arrived on time and upon checking in were told that I could not have my service because I had dip. My daughter did not know that I had dip and did not realize that the Salon did not remove dip. This is not explained on the website. I was offered a upgraded pedicure or just a very basic manicure instead. I am diabetic and did not want a pedicure because I am missing toenails. I also felt it was a waste of time to have a mini manicure when my nails needed to be done. So I chose to leave (was not told I would be charged) and my daughter stayed. After I left the receptionist was very rude to my daughter said that they would be charging half price for the procedure that I did not receive. The receptionist raised her voice to my daughter in front of a room full of people. Then said she would go get her spot ready. My daughter was upset and decided to leave. Why would she want to stay after that? She was then charged full price for both services that were not received. This was supposed to be a nice relaxing, special treat. We don't treat ourselves often and we're looking forward to being pampered. Instead we got treated rudely and charged upwards of a $130 for nothing. I would understand if we didn't show up, but not knowing they didn't provide a service and then being treated rudely for it isn't right. You should be ashamed of yourselves. No stars was not an option. read more

I have been to Soak a few times now, and it is always a great experience! My boyfriend scheduled a pedicure appointment for the two of us, and they got us in right away. They have a great collection of nail polishes that are free of chemicals, which is a huge plus for me. The pedicurists were super sweet - we really enjoyed chatting with them! They were also very accommodating with my boyfriend's nut allergy (they use almond oil during the massages). We will definitely be back! read more

I just got back from Vegas where I had a pedicure at one of Mandalay Bay's spas. You would think it would be pretty fabulous but in fact was not. I was put in a back room staring at a blank wall in one of those industrial chair/foot soaking things. The pedicure was fine and the girl was nice enough but compared to SOAK it was a one star experience. How lucky we are to have this absolutely hip, funky, sweet spot right here in our own town. It's also the only place in town to go with more than one friend so you can sit together at the same time. SOAK is by far my favorite "treat" to myself. read more

If you are going to get a manicure or pedicure in Reno, Soak is the only place to go.This salon has taken up residence in an old Victorian home on 2nd st and is sensibly priced. In addition to the posh pleasant salon atmosphere the staff is not only talented and friendly, but they make you feel as if you are wanted and don't rush you out only to replace you with another client. And as far as pampering goes manis and pedis are always a nice treat, but at Soak they are made even more sumptuous when enjoyed with the salon's secret pink signature cocktail. As long as I live I will never go elsewhere for nail services in "no town." read more

Absolutely loved this place! All of the ladies are so friendly, the place is decorated beautifully, and the overall atmosphere was so relaxing. My friend and I came here for pampering before her wedding and we got the Soak Seasonal manicure...which includes a hand scrub, a hand mask with a paste as well as a wax, a hand massage with stones and a hot towel wrap. Everything used smelled so good and it all left my hands smooth and exfoliated. In addition with this package, we got a cocktail of our choice. I would definitely recommend this place to anyone visiting or living in Reno. read more

They won't do gel polish even if you request extra time. My nails are already messed up. She didn't take anytime at all to do them and they look terrible. They won't take gel polish off and say they do not have time when they book the appt from 12:00am-145pm. This place is terrible. read more

Had the FRESH SOAK pedicure. Still had dry skin and callouses after. Not worth the cost

I was very pleased with my visit to Soak. I was immediately greeted upon entering the spa by a very sweet girl. She took me to my comfy seat and took my drink order and promptly brought me the best cocktail EVER. Within minutes I was greeted by my tech which had a very upbeat, fun personality which made my pedi so delightful. I was so pleased to see that all the tools were sterilized and the package was opened right in front of me. And the bowl for my pedi was not one of those creepy ones they did a story on 20/20 about, it was a relief to see such diligence when it came to cleanliness at this spa! My nails turned out perfect and the nail art was beautiful! :) I will always go to SOAK for any nail services in the future. I have never been treated so well ANYWHERE in the past. SOAK ROCKS! Love, love, love this place! read more

Very relaxing afternoon getting pedicures after a busy busy weekend at work. These ladies pampered myself and my coworkers while we gabbed and drank their signature cocktails! I had the "Nova," a glorious vanilla rum martini and it was delicious! My toes are beautifully dark purple and my feet and lower calves feel wonderful after the little massages they gave us. Not too pricey either for the quality work we received. We will definitely be back! read more

SOAK - Downtown Reno - Perfectly square toes with vicious dark purple polish! Love it! - Nail Salons Near Me - Reno, Nevada

The nail techs are so friendly and very good at their jobs. We were really happy with our nails. The receptionist on the other hand, needs some work. She never brought my drink so my nail tech had to go get it for me after I waited 15 minutes. She was also nowhere to be found when we went to pay for the services so I had to go in the back and I found her on the phone. I told her we needed to leave (service was supposed to be 40 minutes, it was 55 minutes now) and she sat at the desk, still on the phone. I handed her my cc to prompt her and she took it and set it down on the desk and continued to talk. This place would have 5 stars if not for her. read more

Great place to go and get your pamper on!!! Plus you can drink at the same time! Elisa is fantastic! read more

SOAK - Downtown Reno - Nail Salons Near Me - Reno, Nevada

I promised I would update after I went in. I should say that I did get upgraded to the seasonal soak because of my initial issues with scheduling and my girl who did my nails was also friends with the friend who gave me my certificate so I don't know if my experience will be everyone's. That being said, it was a wonderful one. I was greeted as soon as I walked in the door by a friendly young woman who showed me my seating options and walked through the salon both upstairs and downstairs with me until I chose the spot I wanted. Because of the reviews I had read on here, I didn't expect to see comfortable seating but the chairs that they have you sit in are not just chairs. Downstairs, they are large, comfy recliners with pillows and all manners of comfort. Upstairs is a bit swankier with long couches that look a little less on the "sink-in-and-settle-in" side, without arms but probably good for parties where you want to be up close and personal with your guests. I chose a recliner in the middle back, by the window so I could see the street and alley where I parked my car. With the pillows, I was very comfortable and at ease in my large recliner. The receptionist that took me on my quick tour to find a chair, brought me a glass of water with lemon as I initially was going to opt for nail art. As it has been described, you each get your own large glass bowl filled with a warm, slightly bubbly water. After putting my feet in, she added marbles and pop rocks which was fun to hear them bubble. I hadn't initially picked out a polish so we did stop and go find the colors I was going to use and went with a predictable purple shade for me with a pretty and thick, silver glitter type polish with the idea in my head of a colorful type of French manicure. and then I went back to soak some more. My tools were in a sealed envelope and she also explained that they are all sterilized...the separate bowl and sterilized tools made me feel better since my only other professional pedicure in a spa chair, left me with a small fungal issue that I still battle years later. Extra care and time was taken on each foot to file, scrub the less than stellar areas of my feet and put cuticle oil on with; each time carefully putting the other foot back in the water. During this time, I got to meet and speak with Phoebe who was again apologetic and very pleasant to talk to. I was glad to have met her in person and we had a few laughs over people watching from the window. She also brought me a sample of the infamous pink drink which I ended getting after all. It was good enough but I am not sure I would have chosen it if I had not had it included with my visit. It is definitely a drink that I haven't had anywhere else, a bit of a sweet and sour lemonade type with sugar rim but for the price, pretty good. Taunie then took each foot out to put on a type of foot mask that she then added a "fireworks" design in red and blue sugar that looked a little like a British flag to me and I sat with this on for a little while. I then had each foot scrubbed, rinsed and rubbed and the foot and leg massage commenced. I know it was much longer than what was the actual norm for the massage part but it was great and she did a fabulous job of having me further relax. I didn't mind that we had likely gone way over the usual time for a pedicure except that the salon had closed so when we did get to polish, I felt as though we needed to hurry up. I was never given the impression that we had to by anyone who was still there, I just knew that I was the only one still there and they were all staying there for me so it was my feeling. I also had a little discomfort during painting because the seats that the pedicurists sit on are light and I felt as though I was going to launch Taunie across the room if I just let go and relax with my feet up on it. She did slip back a few times so I was holding my legs back a little. She joked that she had strong legs but we did say that little wheel locks on them would be great for both her and me. The polish job was a little different. She did focus on the "french manicure" part of what I had described and applying the polish was a little different than I had done in the past with the glittered polished being applied to the tips first and then the purple painted underneath after. Nail art had been discussed but Taunie herself didn't know how to do as much yet and by the time we did get to the polish, it was still a little rushed. The paint job isn't perfect but it did look great...just a couple minor flaws that you have to really look close to see and I know it is because I got the killer, extra long massage so I really didn't mind. I was a little worried that they wouldn't dry when we were done but she sprayed them with a quick dry spray and I was off and out the door to see the Hunger Games. It has been over a week now and no chips, cracks and still cute and shiny. I would definitely go back if I have the time and funds. read more

I've now gone to Soak twice & both times I've been sorely disappointed & paid WAY too much ($60 for a basic pedicure!). They are now asking for you to give gratuity BEFORE your service.... um, ok, isn't this based on how good the service was?? i gave my standard 20% & was SO bummed I did as it wasn't deserved at all... My technician didn't seem interested in me at all/was kind of stand-offish & worse, she did a terrible job on my nails. TWO weeks after her effort & I went a got a new pedicure because it looked like I did my nails myself (aka looked bad/sloppy from the moment I left the salon). Also, one of the biggest treats of a pedicure is the massage but you won't receive this at Soak. Seriously-- go to a simpler, walk-in nail salon where you'll get a much better & more enjoyable pedicure & also save a lot of $$. read more

One star is for establishment's lack of flexibility in scheduling an appointment to correct an error in service. Very disappointed.

Was in SOAK today and absolutely had a blast!! Such a great atmosphere, not only is the chemistry between the techs so fun and energetic, the set up of the salon is wonderful!! The retail throughout the salon is adorable, and right now they are selling scandal candles..... which are a miracle for dry feet! The salon is in a 2 story 1920's house that is just die for!!! So clean and put together! Love, love, LOVE this salon!! Not to mention the delicious cocktails mmmm!!! read more

Been going to soak every month for over 5 years, always love the staff and the extremely talented nail techs... Tasha is my favorite, of course. The drinks they offer are amazing and it's completely relaxing and great place to go read more

Soak is great! I've been there a couple times and they are always nice, professional and fun! Tasha even did my 3 year old niece's first pedicure, and was so great with her. Plus both the alcoholic and non-alcoholic drinks were yummy!! read more

From the moment we walked into SOAK, my mom and I felt welcomed and very comfortable. My mom is disabled and they made every accommodation to make her timefantastic, which I am so thankful for. Kaylee did my nails and I loved them, and my mom adored her pedicure as well. When we left, we both said how happy wewere to support a local business. Thank you, SOAK, for a wonderful experience! read more

Wonderful atmosphere, great champagne and an awesome pedicure. Who could ask for anything more?!

I have loved Soak through Covid, until now. Needless to say, I recommend that you wear TWO masks in Soak if you want to sit comfortably.

I don't know what Chelsey is talking about. SOAK IS GREAT!! We go every 6 wks, there are 4-5 of us and it is a blast and the pedicures are relaxing, great massage and warm towel after....... OMG they are great. Reclining leather chairs and a COCKTAIL! How cool is that?? I wouldn't go anywhere else. And the prices are great. I have been to other places that charge more and do a crappy job and you are uncomfortable in the chair. The staff is great too. KEEP UP THE GOOD WORK. read more

In October, we headed to SOAK Salon. Love the building, in an old home. The pedicure stations are comfy and allow you to sit and gab with your galpals. The manicure station in back needs some work as the seats are not comfy and it feels like you are hearded "to the back"...... Pedi was very nice, the receptionist was DYNO-MYTE, the choice of pedi types awesome. We loved that first Pink Drink (which we think is vodka, grapefruit juice, vodka, cherry juice, vodka, a sugar rim, and some vodka). The second was just as tasty. By the third, I didn't seem to mind where they seated me (including "the back room"). Bottom line? GO GET YOUR TOOTSIES & LIVER SOAKED! read more

After being so pampered, I will definately be a repeat customer! Thank you Kenzie for exceeding my expectations and making my fingers n toes look so fun..I smile just looking at them!! Thank you Soak for being unique! read more

SOAK - Downtown Reno - Kenzie busy as a bee.. looking cute as ever...doing my pedicure!!! - Nail Salons Near Me - Reno, Nevada

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I've been here a handful of times and I love it. The experience is very relaxing and enjoyable and the girls give real manis and pedis! They do a wonderful job and everything is super clean. Of course its slightly more expensive than visiting a 'chop-shop', this is a spa/lounge, not somewhere for a cheap, quick and dirty paint job. The whole experience is worth it, the girls are friendly, and the atmosphere is wonderful! I would have given five stars but like a few of the other people who have reviewed here, had some scheduling problems with what was supposed to be a nail party for all my girls before my wedding. Long story short, when I called the week before they had no record of it and were unable to accommodate our group, but they worked things around and took care of us. I will definitely go back again, probably many many times! Oh and the pink drink = delicious!!!! read more