This store is the Nordstrom of El Dorado County. $40 for fake leather, peeling boots on the interior and exterior. $40!
I am a foster parent who shopped at the PV50 store several times a month. I got a 25% veteran discount OR used points which would get $10 off. Everyone got 25% off between 6-7pm every night. The prices were affordable because of these discounts that helped people like me on a fixed income. It ALSO moved the merchandise! Snowline has gaylords (massive bins) full of stored items with more coming in daily. There is NO shortage of FREE items they receive.
Because of the discounts, I came in often! I was always loyal, and came to Snowline before Walmart, Ross or Target. All my transactions at this store were $100 or more after the discounts! I did this weekly, sometimes twice a week for years.
Well, with new management everything good about this store is GONE! Along with it, my loyalty as a customer.
The same month management removed the 25% off (reduced it to 10%) for Veterans, employees asked you to round up your total at the register for Veterans. If you wanted to help Veterans you could of kept the 25% off!!!
At the register, employees are obsessive about checking the worn shoes for the silver sharpie that they use to mark them at $30-40. I saw a woman trying to buy her Daughter a pair of white boots during our recent torrential rain down pour. They were Walmart Time&Tru brand ($14.88 at Walmart). I helped translate for her, because Snowline priced them at $20 and the woman had to put them back. (Way to go upper management! Does that make you feel good?) Charging $5 more than what they are new is ridiculous! I explained to her in Spanish that she should put them back and buy them new at Walmart.
In the new 'Boutique' I was in shock. The management and employees pricing merchandise are delusional! 100% delusional! They clearly have NO knowledge of brands, quality, materials, age etc.. in the 'botique' I observed a mens windbreaker jacket with a 'San Diego' logo, from a souvenir shop. It had no hood, and one of the pull cords at the waist was completely stretched out dragging the floor. If this sounds appealing, it can be yours at the Snowline boutique for $45! Used high heels, old purses with rusted clasps.. all $35 and up. Debbie was at the register in the boutique and repeatedly told an older woman how great a $65 sweater looked on her. The woman was tiny, and the sweater was massive on her, the woman said it was too big, but Debbie pushed again, about how so cute it was. I listened in.. and it was so bothersome, I walked by to check the tag and price and told the woman it was $65 and I agreed, much too big. The brand was 'Sonoma' which is from Kohls, (about $20 new) Snowline listed it for $65!
My purchase that day was for a pair of gloves. 1 item. Typically, I would of had a cart full.
In line, several people were buying Christmas Decor. I quickly recognized a woman in front of me likely in her 70's buying 2 strands of garland. Each garland piece was $35! New, you can get these at Michael's or Walmart for $12.99. I started a conversation with her and showed her, they would be $70 and she was shocked! Thankfully, she put them back before she was ripped off by Snowline. It's quite comical how much scotch tape the staff uses to wrap that price tag on, they want to make sure that $35 tag doesn't come off! I browsed through the Christmas decor in shock of the prices, $65-120 for wreaths with lights, a light up reindeer for your yard you could buy at Home Depot for $60 was marked at $120 used! Small, dollar tree ornaments, were $6.99 each. (They are 2/$1 at Dollar Tree. I own the exact ones.
I will add 1 positive; the price on house shoes has not increased from $1.25. This is the only good buy I found. Buy them before management starts to mark them up to $25 with their delusional pricing.
After I purchased gloves, I left the store knowing it would be my last visit. Seeing Seniors being haggled to buy a $65 used Kohls sweater, parents leaving without boots and coats for their kids, is too much for me. It's a greed my heart cannot understand. It's manipulating senior buyers and people on low incomes that might not understand they are being ripped off. Snowline says they help people on Hospice care, but they do that by ripping other people off. Is that truly a good deed? I called corporate and was told that last year Snowlines profits were only... 1 million! They also purchased a new point of sale system/registers... so that was the reason they now needed $40 for used converse sneakers.
As customers leave to buy new household items, clothes and goods at Ross & Walmart for cheaper than this store, perhaps then there will be self reflection on what management did to what was a GREAT store in our community.
Ps: photos included.. $20 plastic hamper, dirty, no lid. New at Target it's $10. A wicker hamper, filthy liner, cat claw damage $35! read more