If there was a way to leave no stars, that would be my rating.
Short story: Horrid owners. They lie to you, to steal from you. Incredibly overpriced so if you find something you're willing to drop dime on, do not put it on layaway. They will ask for a deposit, and give you a receipt. You will make payments and when you finally go in to pick up your item, have fun trying to find it because the minute you left the store on deposit day, they put it right back on the sales floor. Oh and don't lose your "receipt" because they will fall back on that. You can bring in all the proof of payments and it doesn't matter because it's not the receipt. I believe the owner hides money from her husband with a secret PayPal account she set up. She will call you privately and ask you to pay in full, you will and then she will lie to your face in the store and tell you "we don't have a PayPal account". She is insane, a liar and a thief. I will warn everyone against this business.
Long story:
My family and I spent the afternoon shopping in Old Folsom and we love antiquing so we spent close to an hour in this shop. I found a mini Chinese lion statue, no bigger than my hand, and of course like many things in this shop... it was incredibly overpriced, but I wanted it so I put it on layaway. I put a deposit down to hold it and we went about our shopping day.
Then covid hit. I got a call from the store owner, a woman, who told me that her and her family were going on vacation and would be gone for about a month and she asked if I could PayPal her the remaining balance for my item. I took down her email and paid right away. I called her back and asked her when would be a good time to come pick it up and she told me that they closed the shop due to covid and she didn't know when they would be opening again. I told her that was fine, it's paid for so I'll just pick up when things open back up.
Fast forward to today. My husband and I decided to go to Old Folsom and remembered that we should pick up my item. We went in and there were a total of three similar items in the display cabinet where my item was still on display. I couldn't remember which one was mine but the price difference between them quickly told me which one I bought. She walked it up to the front of the store and asked me for my receipt. When I told her I didn't have it, I only had the proof I paid her via PayPal she lied and told me "I don't have a PayPal account". My reaction was utter shock that she was lying straight to my face.
So I tried to remind her of our phone conversation about her closing the shop and going on vacation during covid and she said she didn't know what I was talking about.
So I called her a liar and she pretended to be shocked, she started laughing at me and said "if you don't have a receipt you don't have proof".
I left the store to pull up the PayPal transaction and went back in and showed her my proof. She asked me the date of payment and When I told her, she responded with "that's when we were vacationing in Sweden" . She just said she didn't know what I was talking about!!! So she tells me "that proves nothing, you don't have a receipt" and she started helping another customer check out.
I told her that I was here first and she needed to help me first or I was going to call the police to come keep the peace and I started recording her with my phone.
She quickly changed her attitude and told me "I'll check my account but not today". So I told her "that is fine, you can have the whole week to check your account, please write a day and time on the back of your business card so I can come back to the store to discuss this purchase".
She told me "why would I do that, you're being manipulative" and I replied "I'm not being manipulative, I'm asking a store owner to write down an appointment time for me to come back". So she said "come on Friday, I'm only open on Fridays" (FYI this is going down on a Saturday) I said "perfect, I have Friday off I will see you then, now please write that on the card". She wrote 'Monday 10am' and I had her correct it to Friday. Unbelievable.
I highly doubt I will get my item and I know I won't get a refund. Even though my account states she has been paid, I DO NOT HAVE MY RECEIPT. Screw her and screw that shop. I fully plan on writing an update to this review after this Friday. read more