4 fireplace quotes and alot of unnecessary BS, then I found Michelle. I stumbled into her amazing store on a whim on my lunch and immediately fell in love with her and the amount of information she provided in a short time (lunch break). Michelle was so thorough that I booked an appointment as soon as I could. Richard, installer, was amazing. He came in got his information, passed it on to Michelle and within a week we had an install date. Between the two of them they made this transition easy and seamless not to mention stunning. Thank you again. read more

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After going in circles with other fireplace retailers I was finally pointed towards country elegance. Upon walking in I was greeted by Linda who asked me if there was anything she could help with. When I started talking about the issue with my over 20 year old propane stove I heard a voice from upstairs call down asking me to reiterate the question. A woman I now know is named Michelle informed me that she is a fireplace expert. And boy was she right. She quickly explained to me how my stove worked and showed me parts to compare to what mine had. She sent me home with some homework and her phone and email so I could send pictures of my unit. She walked me through trouble shooting the issue and helped me find a solution. She showed me how to use a wire to jump the unit and confirm that it would light. We decided I would switch to a thermostat and she suggested that I purchase the cheaper of the two options that she carries in store. She said "it's simple and easy to use and the more expensive one won't do you any better." My house will now be warm and cozy for my son and I. They've earned my business and hopefully you'll give them a chance to earn yours! read more

Driving by I noticed this charming store I just had to check it out. Walking in the store it had a warm tone and was country chic unfortunately I can't say that for the manager or owner of this store. She was NOT customer service friendly plus she had a bad attitude. I noticed her answers were sharp and unfriendly which took away from the charm and elegance of the store and that's a shame. My expertise on customer service advice for is to hire customer friendly help and stay in the back and manage the store. read more

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I left a review about six months ago, I don't know why it's not showing up but since it's not ill leave another one. Country Elegance is an amazing outfit great company great people. Honest advice. Michelle was awesome to work with and hooked us up with the best possible quality product (a very good price) read more

Country Elegance - Wood burning, high efficiency fireplace - Women's Clothing Near Me - Placerville, California

I'm absolutely blown away by the attitude of the owner. I went in about two weeks ago to discuss purchasing a new stove unit and was overall happy with the service. I was told to give a cash or check by that day to receive and even bigger discount. I wrote her a check and was told my stove would be in this Wednesday and that the installer would contact me to set up a date to install. When I wrote the check I was told this was for the last unit she had in stock so I let the first lie slide. Over a week and a half had gone by and my check had not been cashed so I tried calling probably 10 times with no answer... so I stopped in to see what was going on. Her response was "we've been slammed and we haven't had time" with a very passive aggressive tone. I politely disengaged and left without telling her how frustrated I was with the tone of her voice. I left and waited to hear about my install. The day before the installer cancelled due to weather but from my understanding I should have been on call for yesterday and since it didn't rain I could have had the install. My buddy told me he he got his installed by another company which made me wonder why mine didn't. I texted the installer and didn't receive a response. So today I called in to ask why we didn't install yesterday because my my buddy got his done by Sierra. She flipped out on me and said she would just give me money back and that I should go to Sierra. I was blown away because I was trying to find a reason why they dropped the ball. She treated me like a kid, talked over me, blamed everyone but herself, and then proceeded to tell me she was going to call the installer over and over on my behalf. I drove there to get my money back and she proceeded with her attitude, talked down to me, made me feel like I was a bad costumer. So I asked her why I was a bad customer and she said I wasn't. I said it's not good business to be emotional and that I'm a diplomatic and not an emotional person when it comes to stuff like this. She didn't give a crap and then looked down at my legs as I left and said "nice tatts" as if she was talking making fun then . She wasn't complimenting me she was being an a$$. I will never forgot the way she treated me, especially in a time when I was about to pay her $4300 for a stove. A time when my family needed a solid heat source she let us down. If I could give negative stars I would. To add more salt to my wounds her installer sent me nasty texts. You can read for your self. read more

Country Elegance - Nice guy isn't he? - Women's Clothing Near Me - Placerville, California

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Michelle sold us the perfect wood burning fireplace for our house. It works great, and provides all the heat we need. Richard Heagy and his crew of Heagy Construction services did an excellent job installing the fireplace. My contractor Alex Ortiz did the stone work which turned out beautiful. Patrick Knost of Millwood Furnishings and Reclamation provided us with a beautiful hand crafted mantle. The whole thing came together beautifully. Thanks for adding a beautiful addition to our new family room. read more

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We love our Napoleon Wood Stove! Michelle is an expert on stoves of all kinds! She was able to advise us and recommend a stove that would fit our home the best. We converted from a propane insert which was a waste of money and did not heat out home. We very rarely use our ac/heater to heat our home because our wood stove keeps our home at the temperature we enjoy. I highly recommend Country Elegance! It is also such a cool shop to find clothes, gifts, flags and things to decorate your home with. BBQ's and other supplies, and spices are also sold in her shop. Pay with cash or check you get 5% off your purchase and you earn store bucks for a future visit. She does accept credit cards too! read more

Country Elegance - Napoleon wood stove - Women's Clothing Near Me - Placerville, California

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If you're in need of a fireplace, pellet stove, a unique gift, kitchen wares, clothes, boots, accessories this is your place. We purchased a wood burning stove, my husband did lots of research first. Walked in, talked to Michelle, who is wicked smart and knows what she's talking about about. Narrowed it down, had her guys out a couple days later to measure. A couple days later here for install. Guy were early, clean, professional and knowledgeable as well. In our and done. Highly recommend. read more

Country Elegance - Women's Clothing Near Me - Placerville, California

I got my stove from Michele about four years ago... maybe 5. Quality is 5x my prior soapstone thing. I have returned with questions a couple times and gotten good advice. Some I didn't want to hear but needed to. I also went in with my hand out asking for support for a non-profit and she supported me the last two years.... That means a lot. read more

Love this store!! I had a client that just closed on a property, and I'm newer to this area, so was looking for a local business that makes gift baskets. A few people on a Facebook page recommended Country Elegance, and I'm glad they did! I stopped by this store this afternoon, and they helped me pick out the items to put into the gift, as well as what would work well together, etc. It turned out perfect, and I cannot wait to keep coming back to buy gift baskets for different clients / holidays / etc. Thank you!!! read more

Michelle and the entire staff are amazing!!!!-All of them-went over and beyond the call of duty-AND did all-in record time!!! so we can be warm tonight---projected 27 degrees---for my elderly mother and I--They had to pull in the muffler shop next door to assist me in the repair of our woodburning stove!!! Who does that? Well, Country Elegance does...I don't know another company that would have gone that far. They took the emergency status of our situation VERY serious-W/O a doubt--You have no need to take your business elsewhere. The store is beautiful-they have everything you could ever need-for pizza stoves too-great cookware and other bbq and rotisserie supplies, their repair crew is second to none-and having lived in the area for 23 years-I know this! :) read more

Michelle, I believe is the owner. Her and her crew are so helpful. I purchased a pellet stove and a GMG pellet smoker.Got me in contact with the installer for the stove. And the smoker, I enjoy it more than my old Traeger. And she's always so helpful anytime I've had a call with a question or an issue. read more

Country Elegance - Pellet heater/stove - Women's Clothing Near Me - Placerville, California

We searched a 70 mile radius from Rocklin for a wood burning fireplace insert and Country Elegance in Placerville was the perfect choice. Michelle was the most knowledgeable dealer we spoke to. There wasn't anything she didn't know. She was honest and educated us on the in's and outs of wood stoves. She answered all of our questions and concerns. She was kind and patient with us each time we visited her. We are so happy we found her and would recommend anyone looking for the right wood stove to start with Michelle at Country Elegance. read more

We bought our propane stove from Country Elegance a few months ago and Michelle was a huge help! We went there thinking that we wanted to purchase a pellet stove but she helped us determine what was the best purchase for our home. After doing our own research and checking out other local competitors we returned to Michelle not only because she provided the best price but also because she knows everything about stoves!!! This store is also a great place to shop!!!! I have been back to purchase clothes, decor signs and garden flags. This store has something for everyone and you will find something new every time you turn around. If you are a Military Mom or Veteran you will definitely find a flag, hat, clothes, decor and even face masks to celebrate your patriotism too! read more

What a magical store this time of year, what ever gift you are looking for its here. Staff is fun and helpful and will gift wrap anything you buy. The owner "Michele" is always around making sure everyone and everything is taken care of. Not only if you are looking for gifts, stoves or bbq's this is your one stop shop. Love love this place. A great find for Placerville!!! read more

What a cute boutique!! They have the most beautiful decorations you can imagine. I have purchased many a gorgeous decoration for just about every holiday throughout the year, big or small. they always have the most lovely and creative set up in their boutique that when you walk in and start looking around, you will want to take everything home!! Also, a if you pay for your purchase with cash, they give you a 5% discount. So be sure to stop by your bank on the way!! They have a nice selection of cute clothes, too. I have purchased many a shirt, sweater, scarf, and beanies here. They have prices that are fair and, honestly, better than anywhere else nearby. Do not be fooled when you first walk inside - you will think you will have walked into a man's world with alk the stoves and bbq stuff, but ladies, walk around the counter and straight through and you will find those wonderful decorations and clothes! Also, they offer a free beverage to customers. They have a Keurig and pods for cider and cocoa - how sweet is that, literally! Oh and one last bonus, they offer free gift wrapping - and they do a phenomenal job!! Stop by and peruse their store. You will not be disappointed. read more

Country Elegance - Fall candles are out! - Women's Clothing Near Me - Placerville, California

This amazing store has been a staple in my life for years. This is my go to place in town for any gift or to treat myself. Michelle is beyond kind, helpful and always welcoming you with a smile. She knows most of us by name, she appreciates us continually supporting a local shop. Thank you for always having the best prices in town and the hugest selection of items. read more

I called asking for help with an existing fireplace insert we needed serviced. While they didn't service that brand the owner gave me the names of others and independent service tech that might. This was so helpful and we found that tech from her help. I can't thank them enough. Their service is fantastic. The store also has a cute boutique I can I never walk away without finding something I like at a reasonable price. read more

Had trouble with my wood stove burping out smoke into house, went by and talked to the owner and asked a few questions. Michelle is awesome. I bought my wood stove from her when i originally built my house 30 years ago and she remembered the model she sold me. She advised me on what could be wrong and we figured it most likely be the catalyst. Asked her about replacement and she advised me to buy one on line as she could not beat there price. Bought one on line installed it and wood stove works like new. read more

Country Elegance - Women's Clothing Near Me - Placerville, California

This was not the first time patronizing country elegance, and it won't be the last, but like always, Michelle was amazing! Just purchased this pellet grill and we're excited to get started with it. We have purchased this, our wood burning stove, and tons of clothes and things from Country Elegance. Michelle is a super expert when it comes to wood burning and pellet stoves. Super knowledgeable and always has the parts you will need to get it all done. She will give you an honest opinion, all the information, and then let you chose the one that fits your home and family. Plus, where else can you shop for a stove and a great pair of jeans in the same store ‍? We LOVE Country Elegance! read more

Country Elegance - Memphis Pellet Grill - Women's Clothing Near Me - Placerville, California

I had purchased my gas heating stove in my kitchen about 5 years ago. Although I have an antiquated and unsealed wood stove, I hardly use it and my gas stove on a remote is my go daily heat. Michelle (the owner) is the most knowledgeable and caring person to have made my purchase from. Her stove tech is a jewel and I am in the best hands for keeping warm each day! I just ran into a problem, know that this is their busy repair season, and have snow arriving in 3 days. Michelle's tech came over on a Sunday and fixed it! That's dedication and caring! Awesome service and backing of products sold! read more

I recently bought my first wood stove from Country Elegance. I had done JUST enough research to realize that there was a LOT more to woodstoves than I ever would have guessed! I came in twice before purchasing (while still shopping around) and learned a TON from Michelle and her assistant! They kindly answered every one of my questions (and were super nice about my dumb ones), pointed out things I might want to consider that had not yet crossed my mind, AND I got a really good deal! Install was equally wonderful. Paul and Michael were a pleasure to have around, showed up on time, had the job done within the time allotted, and left the space impeccably clean. Furthermore, they brought me up on my roof to show me a concern that I was unaware of....it doesn't stop there....while I was thinking "What in the ____ am I going to do about this until I can get a roofer out here?!?!" ....they mentioned that they had a couple of spare shingles in the truck and could patch it for me in a way that would at least get me through winter! From minute one to install completion....these folks epitomized knowledgeability, kindness, and customer service. They will be my woodstove go-tos forever. read more

If you haven't been to Country Elegance you are missing out! Their home decor is amazing and reasonably priced. From October to December the store is decked out for Christmas. Great buys for gifts as well as decorating for the holidays. It's a one stop shop with clothes and decor, love it! read more

What a cute store! Very friendly staff, and such a nice selection of clothing, jewelry, and collectibles. I highly recommend Country Elegance for personal shopping and gift giving. read more

We are so happy with our new wood stove. The process was easy from start to finish. I highly recommend Country Elegance.

Country Elegance is an adorable little treasure trove with all kinds of country chic-inspired home decor. My husband and I bought our wood burning stove from Michelle, the owner, and our experience was nothing short of excellent. We shopped several wood stove retailers, and Michelle's prices and expertise exceeded everyone else in town! The selection was great, the sales transaction was easy, and Michelle even offered to store our wood stove after we purchased it until we were ready to install. Thank you for being such a wonderful fixture in the community! read more

YES!!! We had a stove install this year and were so impressed with the customer service and quality of stove. Install was amazing and seamless. Customer service was extremely responsive. Highly recommended! read more

This store has great variety of inventory and warm, friendly, and knowledgeable staff. They were able to help us with all of our fire place and grilling needs. We'll definitely be back. read more

This place has a lot of fun gift ideas and home stuff as well as a great selection of wood burning and gas stoves. The owner, Michelle, is a great resource for anything you would ever want to know about installing or maintaining a stove. read more

Country Elegance - Women's Clothing Near Me - Placerville, California

Michelle knows just about everything there is to know about wood stoves. She freely offers information and never pushes. What a delight. We bought a wood stove, a gas fireplace, and an insert 3 years ago. Her prices for the stoves and all the parts to install them were lower than any other store in town. The thing that keeps me coming back to the store is the large and tasteful selection of gifts. She does have a talent for choosing cozy and charming gifts. Best of all, they're not expensive! read more

Fresh ideas to decorate your home and now woman's clothes that will compliment your wardrobe. I love everything about Country Elegance! Great place to get fresh home decor to decorate any room of your home. New items-- Michelle has added a new line of clothing, Jewels, and purses that are unique!!! A must for your summer wardrobe right now. https://www.facebook.com/CountryElegancePlacerville?fref=ts read more

Ordered a smoker never got it did get lots of excuses when it was going to arrive. including Slow boat from China. she did offer the floor model. I didn't want a floor model!! well to make a very long story short. Exactly 1 month later I cancelled my order. Good thing I got a better deal just minutes away. Got it the same day!!! No need to patronize a business that's full of excuses. I felt she totally gave me the run around. Shop around Ok after reading your remarks on my review I would love to add that you told me that I didn't need a deposit based on (the boys) that referred me to you. Remember ! So you are stretching the truth!! how dare you. Just take your lumps and go on. Oh yes the boys told me that there not going to patronize you anymore. read more

Pricing and Service, if that's what you are looking for this place is the one for you. I called up Michele as she was a dealer of a fireplace i was interested in. I did not realize prior to the call that it was a brand new model that wasn't even in stock in the states yet. Michele gave me great pricing right out of the gate and made sure that i had all the ancillary items that i needed from the beginning. She worked out the fastest and most economical way to get this unit to me, and followed up as items arrived. As things go with new models, we had a few issues with the unit after install. Michele always took my concerns serious, and stayed on them until they were resolved, which they now are. As a business owner myself, i appreciate this level of customer service and what it takes to get it done. Well done Michelle, you have a very happy customer. read more

Country Elegance - The Perfect Bedroom Fireplace. Thanks Michele! - Women's Clothing Near Me - Placerville, California

We have been wanting to upgrade our free standing wood stove for many years. Michelle and her team were very supportive and gave great guidance. We were able to purchase a great option for us within our price range and a great quality stove. They were also great at providing an excellent young professional to sweep our stove pipe, install the new stove and remove the previous stove. I would rate the sale and service A+. We have since primed the new stove, it's ready for next season and it's a lovely addition to our home. Thank you Michelle! read more

Recently I went to Country Elegance, needing a new fan/motor for my propane fireplace. Michelle helped me with my getting my new part. She went far beyond just making sure I had my right part. Michelle took the time explain many aspects of my fireplace & really made me feel well taken care of! Great to see someone/business going "the extra mile" to take good care of their customers. Thank you!! ps- called me back the next day to make sure the repair went well!!! read more

Country Elegance is the place to go for all your smoker grilling needs! We recently added a pizza oven attachment to our Green Mountain smoker(both purchased at CE. ) let me say it was so easy to use and with the great guidance of Michelle and her staff, we had delicious hand tossed pizzas for family and friends! read more

Love love love this store! Amazing selection of gorgeous home decor, cute cute cute ladies apparel AND an excellent selection of wood and pellet burning stoves. Great service too! We just bought a large smoker grill for my husbands birthday and couldn't be happier with the price and quality. read more

We had been looking for a pellet stove for a recent model that we did for our home in Pollock Pines, CA for about 6 months. Country Elegance was recommended to us by some good friends. We had shopped around Placerville and Michelle's True North pellet stove was cheaper for sure! She gave us an honest quote and helped us get a rebate from AQM as well. She was knowledgeable and educated us on the pellet stove along the way. She has answered our numerous questions and has been patient with us along the way. I would recommend you start here when looking for a stove. She is honest and I love to support local businesses! read more

Thank you Michelle for walking me through lighting my Napoleon stove...and for the good laughs at how the original owners decided on log placement!! You saved me $150 with a 10 minute phone call. I appreciate it! read more

Michelle and her team are awesome! I purchased a new propane stove from them. Michelle remembered me and my situation from our brief encounter months prior. I was very impressed. Great selection, best price in town, and the best customer service hands down! Thank you so much! read more