tried to return a hair piece that originally cost 27$, but was discounted by 30%. Return policy is…read morevery strict you must have receipt and return within 7 days, and you only get credit for the store. I will NEVER shop here again with these extremely high prices and rewards points being little to none, I spent 75$ and was awarded 2$ in points. never again will I spend my money on this place.

Ooooo ahhh ooooo!! I always break for Nordstrom Rack!…read moreI stumbled across this location while looking for another store at the same shopping center. When I saw the store front of this place from a distance, I wanted to jump the curb, drive through the cars and park inside the store. I didn't because I know this behavior is shunned upon, but I sure wanted to! This location has a great variety of items including cosmetics, beauty items, accessories, clothing, shoes and more. I must admit the lines are long but that's also due to Covid restrictions so I won't complain. It's well worth the wait for the variety and quality of items found. I got a pair of shoes that were originally $150 for 70 bucks! I actually looked them up online because I wasn't familiar with the brand and boom, $150 online! They're so comfy (see pictured). I also appreciate that the price sticker comes off smoothly. In the past I've needed hired staff to get the sticky stuff off from the tape!! Lol I also appreciate their line of Philosophy Beauty/ Bath items. I am definitely a Nordstrom Rack Snob and I can't wait to return back! This location is now in my Top 2!

11.08.2023. Stopped in during my lunch break. First timer in this location. Attractive store…read morecelebrating the Glenarden / Palmer Park area. All smiles! There was a nice selection of sizes, colors & finishes for the training lines I wanted. My son also found some Nike yoga pieces that he liked as well. Good price. Good Value. My issue today was SERVICE or lack there of. There was no sense of urgency or respect for the patrons time. Unlike my experiences in Oxon Hill & definitely not like the Nike Unite stores in NYC. I saw a young lady casually standing at the online order booth on her phone. Two employees at the registers dealing with customers with extenuating situations & others (maybe managers) just buzzing around the store as the line continued to grow. There were literally only 2 people in front of us and we were in line 30 minutes. To make matters worse, my 15% in store reward from my Nike app was NOT applied. I returned to the store but couldn't get anyone's attention to address. Had to leave annoyed in order to get back to work.

Every time I go in the store the Customer service is outstanding! (I do not go on the weekends,…read morebecause there are a lot of people in the store then.) Anyway, The staff is knowledgeable they know all about the shoes, they explain the sales and the return policy! I enjoy that store! It's always a pleasant experience! I usually find a good bargain (or two)! This time some items were 40% off!

I had my first experience in this store on Christmas Eve. The customer service I received is…read morelikened to what I get at my local chick-fil-a. It was a store filled with associates who were willing to help me in every way possible and with a smile and pleasant demeanor. I was given a history of the company and all the locations that would soon be opening in the DC area. I returned the day after Christmas to return a pair of shoes that I purchased in the wrong size. I encountered an entirely different group of associates but the service was the same. Exceptional. This is definitely my go to spot for the foreseeable future.

Employees don't have any knowledge on shoes. They are all over the place, and not very helpful. I…read morewent to this store because the website has a lot of toddler shoes. I was happy with all of the selections but ended up walking out the store without purchasing because the sales rep was not listening to my need and seemed obtuse.

Took a pair of shoes here for repair. Quality job but they are pricey. My shoes looked like new…read morewhen I picked them up so it was worth it.

Do not purchase shoe repair services from Victoria Shoe located at 83 Kettering Drive, Upper…read moreMarlboro Md. from this store. He is not worthy of your business. Pass the word! (Enclosed is my experience with this business). When I entered this store on March 26, 2026, for services rendered, I was told that I would have to pay in full ($40.00) repair fee before I could have my shoes resoled and it would take a week to repair. I paid the requested shoe repair payment with my American Express card. When I returned to pick up my shoes on April 4, 2026, I forgot that I had prepaid the $40.00 requested repair fee to the owner and paid another $40.00 in cash at the time to picked up my shoes. I wasn't given a payment receipt at the time for the second payment. When I returned home, I remembered that I had already paid for the shoe repair services via American Express as requested a week before the shoes where resoled. I immediately returned to the store. Before I could enter the store, he saw me before I could open the door and locked it. It was near closing time. It was the weekend, so I returned on Tuesday April 2, 2026, with my shoes in my hands and told second him of my repair payment for services rendered. He wouldn't repay me the $40.00 and asked me for receipt that he didn't give me. Lesson learned: Always pay with a credit card and get a receipt. This store is not worthy of your business. Pass the word.

Not sure why people poop in this place, it's Target. Typical store, you've seen one then you've…read moreseen them all. Stopped in here because naturally when I do a road trip I always seem to forget something so I stopped in after eating dinner in the same plaza to grab a few items I forgot to pack. Easy in and out.

I don't come as often as I use to but I ordered some filters for my purifier to pick up my order…read more It was a quick pickup and I grabbed a Starbucks coffee.

Great for holiday shopping on a budget. Store is well…read morestocked. Cashiers not the friendliest but l'm sure they are exhausted.

My mom and I went to Ross this morning. There were three cashiers and the line was long. One…read morestepped away to take a lunch break. There were workers standing around the check out area talking instead of stepping in to help. We stood on line for over 45 mins which is unacceptable. I will no longer be patronizing this store. Do better!

Kudos to this team in New Carrollton. My fiancé and I went there at look for a suit for a very…read morespecial occasion coming up (me laughing giddy) and they welcomed us in the store and directed us to the person that could measure him. Then she left us to choose our color suit. Once we got the suit picked, we were directed to the fitting room where the tailor took further measurements to adjust the suit to fit my fiancé (who is shaped like the lovable Po of Kung fu Panda right now. We're on the journey.) And then another gentleman showed us shirt options. We were in and out in no time at all. Very professional, attentive, friendly and helpful. We were VERY impressed and appreciative. Perfect example of good customer service all businesses can stand to mimick around here (PG county area).

A couple of days ago I went there with my kid . He started playing in the store without bothering…read moreany body else . Two workers who were arranging merchandise gave him and me the most insulting look . To make matters worse one of them started talking about my son with a random customer. I even listened them bad mouthing the parents who are meters away from them. other than the people at the front ,many of the works do not look happy when ever they see a customer. I am really confused, disappointed and forced to pause and leave my shopping plan .

Customer service is great. Always helpful and has a great inventory for my kids' dance school…read moreuniforms and shoes. Highly recommend.

Great customer service! I went here to outfit my daughter for her first ever dance class and they…read morewere so patient with trying on shoes and answering questions! They have a wide selection of dance. Wear and also really adorable dance gear like bags and warm ups! Will definitely be returning!

Website says temp closed meaning weekends , so I went there on a Monday at 9:30 as they open at…read more8 but no one was there . I called them to ask where the closed and they ask me to come back at 10 . I came back at 10:30 door still locked no one there so I called and was told they will be there in ten minutes was in traffic and stopped to get something to eat.. Needless to say I didn't take my shoes there to scare I wouldn't get them back as needed.. Terrible customer service ..

I have to agree with a previous review... It's very unprofessional to not adhere to posted business…read morehours. I've driven out here twice in 24 hours to patronize this business -once from Gaithersburg, another time from District Heights, both during the posted business hours- and neither time has this business been open. What's the point of doing great work if you aren't open when your customers need you, and when you claim to be open? Smh...