DSW is awesome. Every DSW I go to is the same. They always have great customer service and great…read moreshoes/accessories. This trip was for my mother, she needed cute sandals for Summer and we found a pair. Of course I had to buy something. I purchased these cute Crocs Sandals. I am wearing them as I write this. The selection is great. My only real interaction with an employee was at the register. She was friendly, and checked us out quickly. I like this location but I like the DC location better. There are more sales associates on the floor at the DC location that's my reasoning behind that. I'll come here if I am in the area.

The Mount Vernon Plaza location opened on April 16!…read more Interest in checking out the fresh location and a grand opening coupon lured me in today. Organized aisles upon aisles of fashionable shoes felt like I entered Candy Land. I was pleased with the varied styles and selection of designer brands. There is also a substantial selection of dress and casual shoes for men. This section was not an afterthought! The store was obviously clean since it opened 2 days ago. In addition, DSW staff and other customers were diverse, super nice, and complimentary. I bought a cute pair of nude colored sandals and used my $15 coupon. (((All Smiles))) They also had a nice selection of accessories. Welcome to the community DSW!

Genesis was AMAZING! My new favorite stylist! She put together a whole outfit for me and made me…read morefeel so great about myself! Love her energy!!!!!

Akira is an experience!!! Yes this store has an overwhelming amount of items to look through but…read morethey also offer personal shopping/styling, through their employees. When you walk in you are greeted by some very stylish employees. They always ask what you are looking for. What type of event you may be shopping for. I love that they offer suggestions and also set up a fitting room with all of your items. They continuously check on you. The items are pricey but that's what comes with purchasing statement pieces! Every single item I have ever purchased from Akira gets me endless compliments and attention! Anytime I need something cute I come here. If you are like me and don't want to show up to your event and see someone else in the same fit as you COME HERE! Run, don't walk' My two favorite stylist are Q and Anthony. Today I was also helped by a guy from Columbus Ohio. I did not get his name, but he was very friendly and helpful. Akira is definitely a "that girl" type of store! Always an amazing shopping experience!

Today I came to buy some sneakers at this store and the store worker told me if I need help the way…read morehe ask me . I feel like bad . He has like angry face and he say he saw me moving box around if I don't know the numbers at the box . I was telling him. I don't like the way you offer me you help . I coming to buy shoes not stilling shoes . . I can go spend my money at better stores . It's bad customer !!

Eugene was very knowledgeable, courteous, friendly and very customer service oriented!! Eugene is…read morean asset to Sketchers!! Thank you for the excellent customer service!!! It was much appreciated!!!!

Tay, I appreciate you for stepping in and handling your business! You were gentle, receptive and…read moreunderstanding. Above all, you were/are solution based and I personally identify with that type of lifestyle. This location will remain my favorite regarding running footwear, apparel and most importantly, CUSTOMER SERVICE. I intend to continue to send my loved ones to this location because of you... Dear Customer Service Providers (in ALL capacities), Please understand that consumers are those of us that expect to be treated with respect and class. It's never in your job description to disregard that or turn away from the task. Not only does it show that you care and are on top of your 'game' but, it makes you a much better person and we need better people in our world. Conduct yourselves as if every customer is important and do your part to increase the value of not just the transaction but, the relationship. Here's some 'game' for you; if you leave it better than when you 'found' it, the karma will most certainly find you when you least expect it...at the most appropriate time. If you leave it worse than when you 'found' it, that karma comes back too...all the time!

The gentlemen that assisted us where very helpful on our visit. In need of volleyball shoes, it…read morewas recommended that we check out ASICS to find a pair. The gentlemen immediately greeted us as we walked in the door and asked if they could assist us. We advised that we were looking for volleyball shoes and we were walked directly back to where they were. The options were explained and the current sale ( buy one get one 80% off) was mentioned in case we wanted more than one pair or wanted to mix and match with another shoe. The size we needed was not on the shelf. However, once we asked if they could potential find it at another store, he offered to check the back and sure enough they had the size she needed. My daughter grabbed another pair of shoes and we made our way to the register. The gentlemen at the register checked the boxes to make sure the shows were the same size and come to find out the second pair of shoes she grabbed were not the ones she wanted. Sooooo glad he opened the boxes to check or we would have got a pair of shoes that nobody wanted lol. Needless to say we were able to find what we were looking for. The associates were helpful and friendly. They provided a good customer service experience and the store was well maintained.

I recently visited two Encore Shoe Store locations--Springfield Mall and Potomac Mills--while…read moresearching for two specific Sketcher models I had found online. Sketcher makes durable, comfortable sport and casual shoes with wide fit, and I wanted to try on two styles in different sizes. Online sources indicated that the largest Sketcher selections in Northern Virginia were at Potomac Mills and Springfield Mall, but none mentioned that both stores were operated by Encore, which I discovered only after walking the malls. **Springfield Mall - Positive Experience** The Encore store at Springfield Mall was well managed and provided excellent customer service. A young salesman approached me promptly when I needed assistance. He was knowledgeable about sizing, accurate in measuring my foot, and helpful in evaluating the fit of different widths. He offered guidance without any sales pressure. Although the specific style I wanted was not in stock, the professionalism and competence of the staff made the visit worthwhile. **Potomac Mills - Disappointing Experience** My experience at the Encore store in Potomac Mills was very different. Three employees were on the sales floor, but none acknowledged me or offered assistance. They appeared to be engaged in personal conversation, though I cannot say for certain. When I approached them and asked for help, I was directed to a new employee who openly stated she did not know how to measure feet or advise on fit. I then asked the two employees at the register--there were no other customers in the store at the time--for assistance. One handed me a measuring device as if I should measure my own foot. When I explained that I needed a salesperson to help, she accompanied me but stated she was not good at measuring or fitting shoes. I asked if someone with more experience could assist, and we eventually worked through the process, but it was clear that the staff's primary skills were limited to taking money and operating the register. I also shared that I was accustomed to shoe stores where employees are trained to help customers determine proper fit. I did not sense much interest from the staff in learning or improving in this area. **Conclusion** Based on my experience, I would recommend the Encore store at Springfield Mall for anyone looking for Sketchers or other shoes, due to the knowledgeable and attentive service. I would not return to the Encore location at Potomac Mills, as the staff there did not demonstrate the training or customer‑service skills needed to assist with proper shoe fitting.

writing this for cecelia! she gave me a fantastic first time experience I came in looking for a…read morespecific jean that was sold out and she made great replica recommendations ! And had relevant feedback' and answered every question! Would definitely come back !

My second stop, was to the Gap clothing store. I have been on a mission to find a winter coat for…read moremy granddaughter. She is very, very picky. In fact, she turned down 2 coats I brought home for her. I loved this store. The beautiful selection of both adult and children's clothing was amazing. The only con, was that the children's section was down a long flight of steps. Since, we were navigating a baby and toddler, this was a bit of a challenge. But, there was a great selection and guess what? We found a Minnie Mouse, warm winter coat, in her size and she loved it. Even better, it was 50 percent off and since I am a Gap member, I got more points for my purchase. That was a great save! There were salespeople available. A salesman was so personable when we were checking out. We really appreciated his help. So, mission accomplished! My granddaughter was wearing her new coat out with her dad for a morning walk. Thank you Gap!

Bought my wife the the Q hybrid smart watch back in March last year and she absolutely loved it…read more The battery lasted about six months before it needed to be replaced which was expected. Shortly after we replaced the battery her watch screen cracked :( it was right before Christmas so we didn't have time to get it fixed but we just came in to see about getting it repaired. They let us know that the screen wasn't protected by the warranty but that they'd send it out for repair and we'd just need to cover the shipping and handling. Which was fine by us; she loves the watch and we needed it fixed. Then the best thing happened one of the employees just said to see if they had it in stock(which they did) and they just took the broken one and gave us a new one! I couldn't believe it, by far the best customer service ever!! I'll definitely be back when it's time for me to get a new watch!!

5 stars for super friendly service 1 star for mis direction…read morefrom the 800# operator that said I could return my online purchase here (one can not, it is an outlet store) so 3 stars for trying hard or worth a visit for a hard wearing leather wallet.

We went early in the summer (June) and early in the morning. Great service and they pulled up my…read moreson's school, so no problem figuring out what he needed. They had everything ready super quick. We checked out very quickly. I'm sure if you go later in the summer, then it could be a while. So, recommend early summer and get what you need. Very well organized.

Sophia M. at Fairfax Flynn and Ohara made our back to school shopping experience easy and…read moreenJoyable. She was knowledgeable and so kind. I appreciate her so much. Employees like her make me love this store. I also want to compliment Kim the wonderful manager and Catherine at check out who was a sweetheart. we have been shopping at Flynn Ohara for decades and appreciate how terrific the products and customer service is.