Definitely one if the larger locations if I do say so myself!! Every time I come here, I have plans…read moreto look for one thing and always leave with either that plus more or just something different all together. The new layout of the store has allowed more space for accessories and such, but they also carry shoes for the kiddos in store. This takes one stop shopping to a new level. As much as I enjoy walking up and down every aisle, yes I am that person, I never leave without checking the clearance section. It is all the way in the back if the store but seems to be the sweet spot for me not based on price but more-so on size. When you have small feet and easily wear both adult and kids sizes, it's hard to find most shoes in your size. Imagine that! However, this store has been so good to me, I can't recall the last time I left out of here empty handed. The kind folks who work here are always there to help and are actually always happy!! Shoes have that kind of power over you, if you are a true shoe lover!! I like that they are willing to go the extra mile to make all your shoe dreams come true!

Went in for a new pair of sneakers. Found some I like for a fair price. Got in line to checkout (2…read morepeople in front of me) and after waiting for 15 minutes it was my turn to checkout... As I was walking up to the counter slightly frustrated the cashier proceeds to answer the phone which is fine HOWEVER instead of asking them to hold and attending to the customer (myself) who has been waiting to pay for 15 minutes she proceeded to have me wait so she could help inform the called about shoe insoles... needless to say I left without the shoes.

I haven't been in one of these stores in forever!…read more I remember the days in the mall we'd go in and buy shoes. I was a regular back then. This trip I just tried on shoes bc I couldn't decide which ones I wanted or the size. The staff were very friendly and nice. Prices were reasonable and a little bit cheaper than other stores.

Journeys has a variety of brands (such as Converse, Vans, Adidas, Ben Sherman, Diesel, etc.) in…read moreshoes, clothing, and accessories. This particular location is located inside Potomac Mills, has friendly staff, carries specific Converse prints (special 'only found at Journeys' selection), and has a modest selection on a variety of other shirts, shoes, and accessories. The store itself can get a little crowded as it's not a really large store, but a decent place to stop by to peruse when you're walking around. On a side note: even though one of the SAs was really nice in checking out what they had stock for size, he wasn't familiar with the size conversion between kids/adult :P +'Only at Journey's' sneakers

My husband, daughter, and son went to the Potomac Mills location on 8/9/24, and let me tell you…read moresomething, the staff was AMAZING, AMAZING, AMAZING!! We were greeted when we talked into the store and asked if we needed any help, you know the normal customer service stuff. But as we looked around I noticed I heard EVERY customer being greeted and the sales being explained in a friendly voice and with a smile. We left 3 other shoe stores in that mall because of horrible customer service. And let me tell it's hard to walk out of a store when school is about to start and your kid finally finds the shoes they have been looking for but you have to leave and explain how some things are unacceptable. I am so glad we went into this store, it was the first time for us. The store was clean, everything was marked, and it was a good sale on items too. We walked out with 4 pairs of shoes and one pair that was ordered. The only two name I got were Mariah (manager) and Zeke an associate. There was one other young man that was also great but I didn't get his name. Because of the excellent service they provided, they have gained return customers and I will certainly be telling others.

I can't believe no one has reviewed this location. They have a pretty good selection and have great…read morecustomer service. I went in to try to figure out the manufacture date of a bag my gran gave me. It is older than their database, which only goes back to the 1980's. The bag comes with a great story about her first time being able to buy a luxury item for herself and the Coach store where she was working in Chicago being the only place that would sell her something. We are from the South, and this bag is apparently old enough to be from a time where certain stores would overtly or covertly not sell to people of color. Though if you look at my review of the LV in Tysons, those days may not be over... but this is about Coach. Amanda the store manager is a lovely person with great energy. She took on this little adventure of mine without hesitation, offering to reach out to the Coach archives to help me figure things out. I brought the bag in and she showed me how to use their moisturizer to start restoring it and even gave me a new dust cover for it. While I have a few Coach bags, I didn't buy a thing on either of these visits. She knows that I will though. When you invest in a customer, they will invest in you. When they get in some red bags near the holidays or some of the re-worked saddle bags I will be there. Regardless of the outcome, I think both my and my gran's experience speaks volumes about this company and its employees over generations. Classy, American original - I will be back for more!

Had an Uber pleasant experience with the staff at Coach on a busy Sunday July 27th. I'll set the…read morescene, personally I avoid the mall on the weekends! Weekdays in the evening work best for me with less foot traffic. I was helping a friend out by gift shopping for them. Sunday around 4ish, there is construction blocks near Nordstrom so to the top deck I went! It was packed and my anxiety kicked in a bit. A few minutes of deep breaths and a mini pep talk did the trick! Entered thru Nordstrom, up to 2nd level, out into the mall, right to Coach. There were plenty staff in the store that greeted me. I kind of knew what I wanted, a cute tote, Nakyia approached me with a big bright smile "is there something I can help you find?" I said no, I'm looking for a gift, a tote. So basically I told her what I needed help with. She showed me some new bags and I immediately spotted some pretty sleek and smooth options. A quick FaceTime call with my friend to select the bag was perfect! It was the medium size Rouge bag in a unique and pretty green. I made the purchase and requested wrapping since it was gift. She was a joy to work with and we swapped eyeglass vendor recs! While I waited, I spotted a similar green wallet crossover, so cute. I didn't need it but it matches a pair of glasses that I love to coordinate with! I spoke to "Janey's Bell daughter", gosh I can't remember her name but she's sweet and remembered me since previously Janet helped me with purchases before (she was off that day). That day when I did not want to be around alot of people, I felt welcomed and warmly taken care of by Coach's staff! I'll stop by again to show my coordination with the purse and glasses! The quality of the bags are top notch and with card will last you a long time! I still have my first coach bag from the 90's!

This Converse outlet location is located in Potomac Mills, but their selection is at a super…read moreminimum - sizes are plentiful, but their sales section is pretty atrocious in terms of choices. Staff were available, but no greeting or no offering of assistance. +minimal selection of styles +located in Potomac Mills

Nice clean new store with a great selection of shoes, bags, t-shirts. Easy to understand unisex…read moreshoe sizing charts. Wall to wall converse located in Neighborhood one next to Abercrombie and Starbucks. Come check it out!! Remember I was here first ;) Well not really but at least I was the first to add the business lmao

I stopped in a few weeks ago and needed some sizing assistance. I believe the salesperson that…read moreassisted me was named "Theresa," but not totally sure. Whoever she was - she was awesome and did a great job assisting me. Great service! #CasualMaleXL

I did several trips over a few weeks so that I could get the right size jacket. I first stopped in…read moreon 12-29-2022 and then came back when my ordered jacket arrived. My salesperson was "The Amazing Theresa." She was truly amazing. Very helpful and suggestive. Understood what I was looking for and did everything that she could meet my need. I don't usually order clothing because I like to try things on right in the store if I am going to buy something off the rack. Theresa put me at ease and assured me that it would all work out. It did!! I wanted a black pea coat! I got it. Looks and feels great! I ended up replacing all my sweatpants with new ones. Great fit and great colors. I donated my old and still in good-shape sweatpants to my brother!! I know that he will make good use of them. I also bought some socks too!! I can see myself going back when I want some casual clothing that I can run errands in.

Service..Larry was more than excellent, he stood 10 toes down about the brand. This was my first…read morepair of crocs and not my last. Not only was he knowledgeable about the brand he is a designer as well. He help me put my vision to life on my crocs. Every staff member in the store was amazing, Larry is the member that helped me. I appreciate you so much LARRY. I even challenged him and lost. .

i do not like this location anymore. they are very inconvenient and do not make your life easier. i…read morecame to this location today with my boyfriend to exchange my crocs for a different size not even a different style. we had the receipt, the tags and even the bag that they came in to make the exchange. YOU WOULD THINK THAT WOULD BE ENOUGH BUT NO! once we got there this lady who wasn't even a manager told us that we could not make the exchange all because the person who gave us the discount/sold the crocs to us was not there.. and that if we wanted to exchange them right there we would have to pay the difference OR wait until they come back to make the exchange. i work at a hospital so i am on my feet for 12-16 hours a day and i really needed these for work but now i have to wait even longer all because someone could not work with us or make it an easier experience for the CONSUMER! i will not be coming back to this crocs and i will be going to another location because i come back to this location. i feel as if in costumer service jobs its your job to help the costumer and make their experience easier and make them want to come back rather than make it the last location they would ever go to. overall love this shopping center but wouldn't come back to this location if my life depended on it because i see that people aren't willing to help you even if you wasted your gas, time and you're the one paying for it. not them. only reason why im giving this place 2 stars is because the person who originally sold them is very nice and a hard worker. besides that i would give it 0 stars if possible.

Great service by Iliana! One of the best customer service…read moreexperiences I've had. From the moment I walked in the door I was greeted and made to feel like I was the most important customer. Iliana listened, explained, demonstrated, and made recommendations based on my needs not anyone else. Actually left with a new pair of arch supports in my shoes feeling taller and pain free. Highly recommend you make an appointment at The Good Feet store and get your life back. Remember when you lived a life without pain in your knees and back? You can have that again.

Amazing! Matt Kovacs did an excellent job helping me with my injuries. I felt immediate relief…read moreafter receiving care. I would highly recommend.