rude and uppity to a simple question of a style shoe being looked for , yea you're an orthopedic…read moreshoe place that means jump down someone's throat if they say they're looking for a certain look of a loafer they have seen. Very very easy way to turn away customers

Great customer service and shoes. It's been over 4 years and these shoes are still comfortable and…read moresupportive.

Exclusive Joints!…read more If you're a sneaker head you already know what time it is! I've seen the drop every single time I come to the Harbor but I stopped in this past Wednesday. I already knew my little credit card was going to play big. They have a great selection of new apparel, they have Essentials hoodies that are new. The prices are a bit high, you can get them online for cheaper, but I always support these kind of establishments. Plus they are in the Harbor so I already know they are paying an arm and a leg to be there. Definitely don't mind supporting. Was surprised to see some Kobe's in stock. They literally have a great selection. Worth a look!

this is totally absurd. It's no way that this shoe should've even been available for purchase,…read moretoday i finally decided to wear the shoes as its a beautiful day in NYC and as in tried on left I discovered the big glue defect detachment. I spend my hard earned money just to purchase shoes, especially when defects aren't mentioned and photos doesn't do the justice. I do not recommend anyone purchase anything from this establishment and I contacted the establishment for a 100% refund and no one has replied yet.

If I could give a million stars for the fast, gracious service of the ladies in this store when I…read morecame hobbling in on a Saturday evening on my way to meet friends for dinner with a "catastrophic espadrille emergency. " Thank you!

After lunch at Restaurant Eve I was so excited to stop in to Shoe Hive. The selection that met me,…read morethough, was really uninspiring. I appreciated the friendly service but there wasn't anything that truly caught my eye. Does Shoe Hive need a new buyer?

Just Do It! I did it. The store is organized and has a decent amount of inventory. The associates…read moreare nice. Mark was very helpful. I told him what I was looking for and he brought me several pairs to try. I found a comfy shoe & purchased it. There are clothing items, including socks, athletic wear, t-shirts, etc. Nike had better options than Sketchers & Famous Footwear. If you join the free Nike member program, there is an additional 10% off the price. Tangier Outlets also has an app for other coupons & savings.

Nike, you got sum splainin to do…read more Why these the same color code but not the same color? The tops and bottoms don't always match, even when they have the same color and off the same rack as if they are supposed to go together. This has happened with many blacks that have. I have 7 black sweatpants and 5 black sweatshirts and almost none of them match. The service is on point and their discounts are usually really good. Date I say the best on the east coast but it could be that I just happen to have more access so I see the 40% days more than I do at the other locations. I've actually never seen anything higher than 20% at the other 7 east coast locations I've been to. None-the-less, the colors need to match better.

Strolled in while the Christmas parade was going on. I have…read morepurchased shoes ( Ecco), previously. I knew they had Fertures and I wear that brand. Pricey yet great for my feet. Asked pricing and got attitude. Now I know why folks order online!! Plenty of retail associates and it seems like a bother. So I left and will order online!

I needed something more comfortable because I've been walking more than 7 miles for the past few…read moredays visiting DC. I found this shop via yelp and it had a lot of wonderful reviews. Todd helped me and he was very knowledgeable. He helped me size up on my shoes, and got me some inserts to go in them. I walked out on a pair of Hokas that were sooooo much more comfortable than all birds. He educated me on why all birds isn't for walking long distances. In fact I walked out with two pairs, had to get my husband a pair. I love the friendly & knowledgeable service here. Highly recommend you check out this store if you're looking for ultimate comfort. The lower sales tax compared to CA was cool

DSW is awesome. Every DSW I go to is the same. They always have great customer service and great…read moreshoes/accessories. This trip was for my mother, she needed cute sandals for Summer and we found a pair. Of course I had to buy something. I purchased these cute Crocs Sandals. I am wearing them as I write this. The selection is great. My only real interaction with an employee was at the register. She was friendly, and checked us out quickly. I like this location but I like the DC location better. There are more sales associates on the floor at the DC location that's my reasoning behind that. I'll come here if I am in the area.

The Mount Vernon Plaza location opened on April 16!…read more Interest in checking out the fresh location and a grand opening coupon lured me in today. Organized aisles upon aisles of fashionable shoes felt like I entered Candy Land. I was pleased with the varied styles and selection of designer brands. There is also a substantial selection of dress and casual shoes for men. This section was not an afterthought! The store was obviously clean since it opened 2 days ago. In addition, DSW staff and other customers were diverse, super nice, and complimentary. I bought a cute pair of nude colored sandals and used my $15 coupon. (((All Smiles))) They also had a nice selection of accessories. Welcome to the community DSW!

Although there are several DSW shoe stores near my home, I keep coming back to this one! The…read moreinventory in stock is one of the largest in the DMV. Also, they are great sales and prices on their clearance items, which is fully stock with shoes that are more in style and in season; not as dated as some stores. I would agree with some of the comments here that at times when I come to the store, the customer service is a hit or miss. There are times when you are greeted as soon as you come through the door and/or someone ask if they may be of assistance. Other times, it can be crickets and the staff here seem to walk around as if they don't want to be bothered. lol. This does not bother me personally, but I can see how others may be offended, especially when you're spending your hard earned coins in this store. A little customer service, goes a long way.Other than this, I have no complaints. Between the huge selection that seems to be ever-changing and well stocked items for males needing larger sizes, this store is the place to shop for me. For males, there is a huge selection of male athletic, hiking/walking shoes, and dress to casual shoes as well. As for the females, there are plenty of shoes, variety of styles, and accessories (bags, belts, clothing, etc). as far as I can see across the floor of the store. You can't go wrong with this place...imho. Of course, I'll be back. And, I recommend For the conscious buying "shoe lover" --as they call it here looking to save a few dollars or buy shoes on the cheap.

This DSW unfortunately did not have a large selection of shoes and we noticed the prices on some…read morepairs were higher than other DSW locations. We will visit another location or online in the future for a wider selection of products.

TONH is one of my favorite places to shop in-person. Great selection and regardless of the weather…read morethey always seem to have plenty of clientele. All my interactions with store reps have been professional and friendly. The stores aren't cheap but I generally hit them up Thanksgiving evening for when they open for the most competitive prices/Black Friday and occasionally through the year when I don't want to wait.

My husband loves to shop. We stop at outlets anytime we road trip. They are all pretty much the…read moresame at this point, in terms of store selection. However, the true difference is what each store carries. This location had good deals and options. We spent a reasonable amount, and left with many cute outfits for our family. We loved that stores weren't messy and disorganized, and getting assistance wasn't a problem. Store associates were readily available. Also, it was during the week, therefore stores weren't crowded. We would return and recommend

I was on a mission, looking for dress shoes for an upcoming wedding and an evening bag as well…read more This place is huge, but it's dimly lit and there's no music so deadly it's silent and on top of that an employee was walking around telling everyone that they were closing within the hour, not a very welcoming environment. I did find a nice little Badgley Mischka bag, but no shoes, and the whole ambiance made for a very cold shopping experience that was not enjoyable or inviting.

My goodness!!! I was BLOWN away by the customer service here today from Larry. Young gentleman…read moreand very accommodating. I drove from Arlington because the sister property Rack Room mentioned my size was available here. I'm so glad I made the drive because I thought professionalism and good customer service was a unicorn these days. Nope! Larry is an example of what a company would want as a leader. He deserves recognition and praise! I'm a shopper and I will make it a point to come to this location because of the amazing selection and service. I left with three pairs of shoes instead of one. lol

There are approximately 10-12 shoe stores in this outlet mall. Famous footwear has lots of styles &…read moreselections. I was looking for something specific & had better choices at the Nike store. The associate was not very engaging or helpful. She never moved from her position near the front of the store. When I asked about tennis shoes, she pointed to a side wall. The store is clean and organized. If you are looking for shoes, I would include this location (just don't expect much help).

I visited the Famous Footwear at Tanger Mall on 9/12/25 at 5:45 PM with my granddaughter to shop…read morefor shoes. From the moment we entered, the customer service was disappointing and unprofessional. The employee at the door, who later identified herself as the assistant manager, did not greet us, welcome us, or acknowledge us in any meaningful way. As I shopped, it appeared that she was monitoring my movements from aisle to aisle, which was uncomfortable and unwelcoming. When I selected shoes and had my granddaughter try them on, the employee made no effort to offer assistance, ask if we needed help, or check if we had found everything we were looking for. When I went to check out, the assistant manager simply walked to the register and told me to bring my items over. She did not ask if I was ready to purchase or if I had found everything I needed. I also requested a military discount and was prepared to show my military ID, but was told it would not apply to the shoes I selected. No clear explanation was given, and the policy seemed inconsistent and unclear. During the checkout process, instead of focusing on my transaction, the assistant manager carried on a casual conversation with the security guard, who was eating popcorn at the time. They openly discussed other customers in the store, which I found highly inappropriate and unprofessional. This was not only poor service--it was unacceptable behavior for someone in a management role. As the first and primary representative customers encounter, the assistant manager set a negative tone for the entire experience. If this is the standard of customer service that Famous Footwear accepts from its leadership at Tanger Mall, I will not be returning and cannot recommend this store to others. I strongly urge corporate leadership to review both the professionalism of the store's management and the clarity of its military discount policy. Customers deserve clear answers and respectful service at every level of the organization.