THE BEST customer service shoe experience I have EVER had. I have big feet, so past experiences at…read moreother Comfort One's have more often left me deflated. I had an upcoming trip & knew my present sandal situation would make my travels uncomfortable. After lunching with a friend, I came across the store and reluctantly gave it a try, expecting no more than one option in my size, and likely the ugliest. Kofi & the ladies listened to my needs, took a 3D measurement of my feet, and found several options to cover not only my basic sandal need, but also the cute sandal & basic sneaker areas of my life. They didn't even push me to buy everything now, just know what works for me and what I can come back for after purchasing what I need now. They were honest about what I might not like, but needed to at least assess the fit of before showing me. Kofi was wonderful and understood my shoe shopping plight. They WILL be seeing me again.

rude and uppity to a simple question of a style shoe being looked for , yea you're an orthopedic…read moreshoe place that means jump down someone's throat if they say they're looking for a certain look of a loafer they have seen. Very very easy way to turn away customers

Exclusive Joints!…read more If you're a sneaker head you already know what time it is! I've seen the drop every single time I come to the Harbor but I stopped in this past Wednesday. I already knew my little credit card was going to play big. They have a great selection of new apparel, they have Essentials hoodies that are new. The prices are a bit high, you can get them online for cheaper, but I always support these kind of establishments. Plus they are in the Harbor so I already know they are paying an arm and a leg to be there. Definitely don't mind supporting. Was surprised to see some Kobe's in stock. They literally have a great selection. Worth a look!

this is totally absurd. It's no way that this shoe should've even been available for purchase,…read moretoday i finally decided to wear the shoes as its a beautiful day in NYC and as in tried on left I discovered the big glue defect detachment. I spend my hard earned money just to purchase shoes, especially when defects aren't mentioned and photos doesn't do the justice. I do not recommend anyone purchase anything from this establishment and I contacted the establishment for a 100% refund and no one has replied yet.

Amazing selection of shoes, boots, bags, jewelry, hats, scarves, gifts, Robeez and more! I have…read morenever been disappointed going to this store for anything I need. Ohhh and they carry nylons and tights and socks! All high-end, quality merchanise with great brands. I love this store!

If I could give a million stars for the fast, gracious service of the ladies in this store when I…read morecame hobbling in on a Saturday evening on my way to meet friends for dinner with a "catastrophic espadrille emergency. " Thank you!

I just want to say that whoever is raising or training these young men is doing an amazing job!…read moreEvery time I visit, the guys are always super respectful, helpful, and attentive while assisting customers on the sales floor. The store is also always clean and well-maintained whenever I come in. The ladies are amazing as well! I usually check out with them, and they are always so polite, friendly, and welcoming. I stopped by yesterday just to browse, and they have an amazing sale going on right now! I can always find shoes in my size, which I love because I have a unique shoe size and I'm always looking for unique and different styles. The sale racks are an additional 30% off, which is an especially great deal with back-to-school season right around the corner. Definitely check out this location if you're looking for great deals, excellent customer service, and a clean shopping environment. You won't be disappointed!

Just Do It! I did it. The store is organized and has a decent amount of inventory. The associates…read moreare nice. Mark was very helpful. I told him what I was looking for and he brought me several pairs to try. I found a comfy shoe & purchased it. There are clothing items, including socks, athletic wear, t-shirts, etc. Nike had better options than Sketchers & Famous Footwear. If you join the free Nike member program, there is an additional 10% off the price. Tangier Outlets also has an app for other coupons & savings.

I needed something more comfortable because I've been walking more than 7 miles for the past few…read moredays visiting DC. I found this shop via yelp and it had a lot of wonderful reviews. Todd helped me and he was very knowledgeable. He helped me size up on my shoes, and got me some inserts to go in them. I walked out on a pair of Hokas that were sooooo much more comfortable than all birds. He educated me on why all birds isn't for walking long distances. In fact I walked out with two pairs, had to get my husband a pair. I love the friendly & knowledgeable service here. Highly recommend you check out this store if you're looking for ultimate comfort. The lower sales tax compared to CA was cool

Terrible service. Sales person Doug treated me with disdain and condescension. So much so I regret…read morenot addressing it at the store. I've not been treated that poorly at a store ever. Visit time- 8/1/2026 at 10:30 am. When I returned the item my husband had purchased, the female sales person treated me with disgust, acting like she didn't want to touch the unworn item I was returning. How this kind of behavior is OK I'll never know. The store seems to have low standards. Return time 8/1 at 4:58pm.

The customer service at this DSW is great!! Im here all the time to shop or pickup online orders. I…read morelove the ship-to-store option DSW offers. This location in particular is not quite as big as other stores, but I always find what I need. There is also both a men's and kids section in addition to the women's selection. It is tucked away right in between Shoppers Food Warehouse and the post office in the Mount Vernon Plaza along Route 1. A little hard to see it past the shoppers but it's definitely there! This is a safe shopping plaza that also houses stores like T.J. Maxx and bed bath and beyond. If you're ever in a bind and need something right away, I highly recommend giving this location a try.

The Mount Vernon Plaza location opened on April 16!…read more Interest in checking out the fresh location and a grand opening coupon lured me in today. Organized aisles upon aisles of fashionable shoes felt like I entered Candy Land. I was pleased with the varied styles and selection of designer brands. There is also a substantial selection of dress and casual shoes for men. This section was not an afterthought! The store was obviously clean since it opened 2 days ago. In addition, DSW staff and other customers were diverse, super nice, and complimentary. I bought a cute pair of nude colored sandals and used my $15 coupon. (((All Smiles))) They also had a nice selection of accessories. Welcome to the community DSW!

Although there are several DSW shoe stores near my home, I keep coming back to this one! The…read moreinventory in stock is one of the largest in the DMV. Also, they are great sales and prices on their clearance items, which is fully stock with shoes that are more in style and in season; not as dated as some stores. I would agree with some of the comments here that at times when I come to the store, the customer service is a hit or miss. There are times when you are greeted as soon as you come through the door and/or someone ask if they may be of assistance. Other times, it can be crickets and the staff here seem to walk around as if they don't want to be bothered. lol. This does not bother me personally, but I can see how others may be offended, especially when you're spending your hard earned coins in this store. A little customer service, goes a long way.Other than this, I have no complaints. Between the huge selection that seems to be ever-changing and well stocked items for males needing larger sizes, this store is the place to shop for me. For males, there is a huge selection of male athletic, hiking/walking shoes, and dress to casual shoes as well. As for the females, there are plenty of shoes, variety of styles, and accessories (bags, belts, clothing, etc). as far as I can see across the floor of the store. You can't go wrong with this place...imho. Of course, I'll be back. And, I recommend For the conscious buying "shoe lover" --as they call it here looking to save a few dollars or buy shoes on the cheap.

This DSW unfortunately did not have a large selection of shoes and we noticed the prices on some…read morepairs were higher than other DSW locations. We will visit another location or online in the future for a wider selection of products.

Checking to see if it is still worthy of the previous 4 star rating. Tanger Outlets was a five…read moreminute drive from the MGM Hotel we were staying at. You could walk it in good weather, about in about 15 minutes. Tanger has your typical outlet stores and a few snack options. The value of the items is pretty decent especially if there is a sale. They also have a food truck area where I got some delicious jerk chicken. There was seating and lawn games available l. Still measures up to the previous 4 star rating: a nice outlet with typical stores that should meet your shopping fix.

This is one of my go-to outlet shopping centers because it's close to my house, but I also…read moregenuinely enjoy coming here. Whether I'm making a planned trip or just stopping by on a whim, I always enjoy browsing the stores. Some days I have better luck than others, but that's just the nature of shopping--sometimes you find exactly what you're looking for, and sometimes you don't! Most of the stores I shop at are clean, and the staff is generally friendly and helpful. The outdoor areas are always well-kept and have plenty of seating for people to relax. The bathrooms are also fairly clean, which is always a plus. One place I'm not a huge fan of is the Starbucks. One of the cashiers can be a little unfriendly and rude toward customers. The first time I interacted with him, I thought maybe he was just having a bad day or was tired. However, after having another interaction with him and witnessing how he spoke to another customer before me, I realized that maybe it's just his personality. ‍ Overall, I really like this outlet center. The stores typically have great sales throughout the year, and there's a nice variety of options for everyone--it just depends on what you're looking for. I'll definitely continue to stop by and see what I can find!

I was on a mission, looking for dress shoes for an upcoming wedding and an evening bag as well…read more This place is huge, but it's dimly lit and there's no music so deadly it's silent and on top of that an employee was walking around telling everyone that they were closing within the hour, not a very welcoming environment. I did find a nice little Badgley Mischka bag, but no shoes, and the whole ambiance made for a very cold shopping experience that was not enjoyable or inviting.

My goodness!!! I was BLOWN away by the customer service here today from Larry. Young gentleman…read moreand very accommodating. I drove from Arlington because the sister property Rack Room mentioned my size was available here. I'm so glad I made the drive because I thought professionalism and good customer service was a unicorn these days. Nope! Larry is an example of what a company would want as a leader. He deserves recognition and praise! I'm a shopper and I will make it a point to come to this location because of the amazing selection and service. I left with three pairs of shoes instead of one. lol

There are approximately 10-12 shoe stores in this outlet mall. Famous footwear has lots of styles &…read moreselections. I was looking for something specific & had better choices at the Nike store. The associate was not very engaging or helpful. She never moved from her position near the front of the store. When I asked about tennis shoes, she pointed to a side wall. The store is clean and organized. If you are looking for shoes, I would include this location (just don't expect much help).

I visited the Famous Footwear at Tanger Mall on 9/12/25 at 5:45 PM with my granddaughter to shop…read morefor shoes. From the moment we entered, the customer service was disappointing and unprofessional. The employee at the door, who later identified herself as the assistant manager, did not greet us, welcome us, or acknowledge us in any meaningful way. As I shopped, it appeared that she was monitoring my movements from aisle to aisle, which was uncomfortable and unwelcoming. When I selected shoes and had my granddaughter try them on, the employee made no effort to offer assistance, ask if we needed help, or check if we had found everything we were looking for. When I went to check out, the assistant manager simply walked to the register and told me to bring my items over. She did not ask if I was ready to purchase or if I had found everything I needed. I also requested a military discount and was prepared to show my military ID, but was told it would not apply to the shoes I selected. No clear explanation was given, and the policy seemed inconsistent and unclear. During the checkout process, instead of focusing on my transaction, the assistant manager carried on a casual conversation with the security guard, who was eating popcorn at the time. They openly discussed other customers in the store, which I found highly inappropriate and unprofessional. This was not only poor service--it was unacceptable behavior for someone in a management role. As the first and primary representative customers encounter, the assistant manager set a negative tone for the entire experience. If this is the standard of customer service that Famous Footwear accepts from its leadership at Tanger Mall, I will not be returning and cannot recommend this store to others. I strongly urge corporate leadership to review both the professionalism of the store's management and the clarity of its military discount policy. Customers deserve clear answers and respectful service at every level of the organization.