Terrible service. Sales person Doug treated me with disdain and condescension. So much so I regret…read morenot addressing it at the store. I've not been treated that poorly at a store ever. Visit time- 8/1/2026 at 10:30 am. When I returned the item my husband had purchased, the female sales person treated me with disgust, acting like she didn't want to touch the unworn item I was returning. How this kind of behavior is OK I'll never know. The store seems to have low standards. Return time 8/1 at 4:58pm.

Strolled in while the Christmas parade was going on. I have…read morepurchased shoes ( Ecco), previously. I knew they had Fertures and I wear that brand. Pricey yet great for my feet. Asked pricing and got attitude. Now I know why folks order online!! Plenty of retail associates and it seems like a bother. So I left and will order online!

THE BEST customer service shoe experience I have EVER had. I have big feet, so past experiences at…read moreother Comfort One's have more often left me deflated. I had an upcoming trip & knew my present sandal situation would make my travels uncomfortable. After lunching with a friend, I came across the store and reluctantly gave it a try, expecting no more than one option in my size, and likely the ugliest. Kofi & the ladies listened to my needs, took a 3D measurement of my feet, and found several options to cover not only my basic sandal need, but also the cute sandal & basic sneaker areas of my life. They didn't even push me to buy everything now, just know what works for me and what I can come back for after purchasing what I need now. They were honest about what I might not like, but needed to at least assess the fit of before showing me. Kofi was wonderful and understood my shoe shopping plight. They WILL be seeing me again.

rude and uppity to a simple question of a style shoe being looked for , yea you're an orthopedic…read moreshoe place that means jump down someone's throat if they say they're looking for a certain look of a loafer they have seen. Very very easy way to turn away customers

I ordered two pair of shoes only got one pair I called customer service I was supposed to got a…read morerefund never did cuz they reached out to FedEx and they said they would see my package yes a package for one pair of shoes I never got two packages for two pairs of shoes I order I don't think he's right never again will I order nothing from Rack Room I might have lost my money but they lost my business

After reading other reviews about their online service, I'm learning they have a trend of doing a…read moreterrible job and it seems like they do so because they have an unfair return and exchange policy in place. I paid $61 to buy these shoes online (because I can't afford nicer sneakers nor can I afford to get to the closest rack room shoes, 19 miles away). When they arrived i was disappointed to find some black on the soles already and most importantly... THE WRONG COLOR. First thing I looked to do is exchange for the pair of shoes that I DO want. Then I learned that I have to go all the way to that store to make the exchange, but my lack of transportation is why I had them delivered in the first place. So obviously I just want to return them now. Their return policy requires that I pay for insurance or for a tracking number... so I literally have to pay for their mistake. What is troubling is seeing all of the other reviews to their online service are also equally as bad. It is appearing like they deliver their undesirable sneakers to delivery customers knowing that we cannot afford to come up to the store or pay the insurance for their delivery (and then order a new pair of sneakers, like I still need to, from another accredited business). By sending bad deliveries to people who choose to trust them enough to order from them online and then hiding behind unfair refund and exchange policies, they are completely taking advantage of financially unstable people. That is a terrible thing to do and they should not be allowed to do business online with a bully reputation like this. Literally, this is my first time getting hustled and bullied by a business in my entire life. This is also the longest review I've ever written. I really hope this review reaches the right people before they make a mistake that will ONLY cost them money.

They were very helpful testing my stride/gait. Prices are reasonable. Very chill atmosphere. Will…read morebe back!

I've been coming to this location for years. This location is well maintained & stays well stocked…read morewith the most current essentials & nice to have items that hit the market. I took a picture of the latest capsule paying homage to our beloved Cherry Blossoms. Running apparel, running shades, sneakers, insoles, lights, and energy gels...This place has it all! The knowledgeable team will ask you questions to get an understanding of your goals, then proceed with a shoe fitting (measure the length and width of your foot), then take the extra step of measuring your arch with the CUREX Foot disc. Come here and jumpstart your fitness journey!

I just want to say that whoever is raising or training these young men is doing an amazing job!…read moreEvery time I visit, the guys are always super respectful, helpful, and attentive while assisting customers on the sales floor. The store is also always clean and well-maintained whenever I come in. The ladies are amazing as well! I usually check out with them, and they are always so polite, friendly, and welcoming. I stopped by yesterday just to browse, and they have an amazing sale going on right now! I can always find shoes in my size, which I love because I have a unique shoe size and I'm always looking for unique and different styles. The sale racks are an additional 30% off, which is an especially great deal with back-to-school season right around the corner. Definitely check out this location if you're looking for great deals, excellent customer service, and a clean shopping environment. You won't be disappointed!

Just Do It! I did it. The store is organized and has a decent amount of inventory. The associates…read moreare nice. Mark was very helpful. I told him what I was looking for and he brought me several pairs to try. I found a comfy shoe & purchased it. There are clothing items, including socks, athletic wear, t-shirts, etc. Nike had better options than Sketchers & Famous Footwear. If you join the free Nike member program, there is an additional 10% off the price. Tangier Outlets also has an app for other coupons & savings.

Exclusive Joints!…read more If you're a sneaker head you already know what time it is! I've seen the drop every single time I come to the Harbor but I stopped in this past Wednesday. I already knew my little credit card was going to play big. They have a great selection of new apparel, they have Essentials hoodies that are new. The prices are a bit high, you can get them online for cheaper, but I always support these kind of establishments. Plus they are in the Harbor so I already know they are paying an arm and a leg to be there. Definitely don't mind supporting. Was surprised to see some Kobe's in stock. They literally have a great selection. Worth a look!

this is totally absurd. It's no way that this shoe should've even been available for purchase,…read moretoday i finally decided to wear the shoes as its a beautiful day in NYC and as in tried on left I discovered the big glue defect detachment. I spend my hard earned money just to purchase shoes, especially when defects aren't mentioned and photos doesn't do the justice. I do not recommend anyone purchase anything from this establishment and I contacted the establishment for a 100% refund and no one has replied yet.

One of my good friends from high school lives in Old Town and whenever I'm in DC we get together…read more(though it doesn't always work out with our schedules). I love stopping in at 3 Sisters (you guessed it, actually owned by three sisters). It's a two-level boutique of fashion for women that ranges from accessories to formal wear and everyday wear. The items they curate are stylish, timeless, and lovely. They've got something for everyone. The prices are incredibly affordable. I mean it's a boutique with a luxury feel in one of the most expensive neighborhoods in the country and you can walk out paying the same prices you would at a big box place like TJ Maxx. The difference is that at 3 Sisters you're getting personalized service and higher quality items while supporting a local, women-owned business. Love, love, love.

Such a cute store with really great staple pieces. I noticed there seem to be a theme for colors…read moreand it was a lot of neutrals and browns and blacks and creams. If you're looking to add a couple staples to your wardrobe, but this would be a cute place to stop at if you happen to be in the area. The pricing was actually pretty reasonable. The were some items that were a little bit higher than I would have normally spent if I was purchasing anything. I also noticed their sizes did not really go past extra large. There may have been a stray XXL, but I don't really recall. So I'm not sure it's plus size friendly in the long run. When we walked in, we were not really greeted and nobody really helped us the entire time we were in the store walking around. It did not give me warm fuzzies.

It is one of the best boutique stores in Old Town. They…read morehave good selection of clothing, shoes and accessories. It is on the expensive side, but the shoes I got here get compliments every time I wear it. I like the store clerks do not bother you when you look around. I hate it when someone is on my back nonstop. That may be my favorite part.

Me and my girlfriends Usually love this store- however, it is definitely more on the expensive…read moreside! As someone who works in a customer facing role dealing with marketing- just experienced horrible customer service and left. They sent out an email blast to all clients stating summer sale and An EXTRA 40% off in store only. Went in to purchase a dress and the girl had no idea of what email i was mentioning. I pulled it up and she proceeded to say "oh sorry I've been gone for two weeks"... again terrible service to not have employees in the know. And would not honor the email THEY sent out. I also planned to purchase other things as well but I was so turned off by this. They lost a purchase and a customer- will not be purchasing from here again as good customer service would be to honor the email mistake they had seem to make. Plus the dress is still more expensive than other places - give business to those that value customers and are willing to own up to their mistakes!

Let me start this off with saying I absolutely hate trying on shoes because I have wide feet and it…read moreis challenge for anything to feel comfortable. I was in Alexandria waiting for a guided tour at the Apothecary Museum and we decided to pop in here in the meantime. I didn't have a lot of time and wasn't expecting to find anything but I quickly saw a pair of black nubuck sandals that caught my eye. The salesman was quite efficient and helpful. He took a scan of my feet and told me a few things about them. He grabbed the shoes and I tried them on and then I asked him if these fit or not. Sometimes at other stores you will get a shoes salesman and he will just say "if you feel comfortable," which is not helpful. He noticed that my left foot didn't fit the shoe as well and he offered to go across the street to the other store and grab a half size smaller. I didn't wait long for him to come back and I am sure glad I tried on the half size smaller and it fit perfectly and my feet immediately felt comfortable in this pair. I actually tested out these sandals the next day while walking through Luray Caverns (about a mile and a quarter walk) and they were super comfortable. I am tempted to call them to see if they can find me another pair (if you have difficulty finding shoes, buying 2 pairs of the same shoe before they stop making them is a godsend). I was in and out of the store in about 15 minutes-- fastest shoe sale of my life! Also, there were a lot of people in the store, so I feel with the combination of good styles and excellent customer service, I am not surprised why this place does well. I totally wish I was closer to this store because I would definitely like to come back again.

I went into Comfort One in Old Town with my cousin looking for a pair of On Cloud shoes. An…read moreemployee, Frank, came up and asked if I needed help, so I told him I was looking for a women's size 8. He said he would grab them from the other store, which was only a short distance away, and brought them over for me to try. I tried the shoes on and looked at them in the mirror, but the comfort felt very different compared to what I'm used to with my HOKAs. I mentioned that to Frank, and his response was, "Well yeah, you're used to all that cushion." The way he said it came across as dismissive, rather than trying to understand what I was looking for in a shoe. After that, he took the right shoe off me and put it back in the box. When I took off the other shoe, he did the same thing without asking if I wanted to try a different pair, suggesting another option, or even asking if I had any other questions. I understand that not every shoe is going to feel right for everyone, but I expected more customer service when shopping for something as personal as footwear. I left feeling like my business wasn't wanted. I hope management sees this and speaks with their employees about making customers feel welcomed and actually helping them find the right shoe. Unfortunately, after this experience, I won't be returning to Comfort One.