I ordered two pair of shoes only got one pair I called customer service I was supposed to got a refund never did cuz they reached out to FedEx and they said they would see my package yes a package for one pair of shoes I never got two packages for two pairs of shoes I order I don't think he's right never again will I order nothing from Rack Room I might have lost my money but they lost my business read more

After reading other reviews about their online service, I'm learning they have a trend of doing a terrible job and it seems like they do so because they have an unfair return and exchange policy in place. I paid $61 to buy these shoes online (because I can't afford nicer sneakers nor can I afford to get to the closest rack room shoes, 19 miles away). When they arrived i was disappointed to find some black on the soles already and most importantly... THE WRONG COLOR. First thing I looked to do is exchange for the pair of shoes that I DO want. Then I learned that I have to go all the way to that store to make the exchange, but my lack of transportation is why I had them delivered in the first place. So obviously I just want to return them now. Their return policy requires that I pay for insurance or for a tracking number... so I literally have to pay for their mistake. What is troubling is seeing all of the other reviews to their online service are also equally as bad. It is appearing like they deliver their undesirable sneakers to delivery customers knowing that we cannot afford to come up to the store or pay the insurance for their delivery (and then order a new pair of sneakers, like I still need to, from another accredited business). By sending bad deliveries to people who choose to trust them enough to order from them online and then hiding behind unfair refund and exchange policies, they are completely taking advantage of financially unstable people. That is a terrible thing to do and they should not be allowed to do business online with a bully reputation like this. Literally, this is my first time getting hustled and bullied by a business in my entire life. This is also the longest review I've ever written. I really hope this review reaches the right people before they make a mistake that will ONLY cost them money. read more

Rack Room Shoes - The shoes that I ordered and they said had shipped - Shoe Stores Near Me - Alexandria, Virginia

See all

This company is a rip off. They don't hold true to their brand on their website. Or stand by it. They blame the customer for their wrong.... Be aware.... they take forever to refund your money as well... read more

This store is not bad at all. They have a decent selection for infant/toddler shoes. If they dont have the size you're looking for, they will mail the shoes to your house within 7-10 business days. I did learn however, that they are closing the Shopper Food Warehouse within 2 weeks of this post and moving the movie theater as of October 2020 to make way for VTech. I must have been sleeping under a rock because I had no idea. So I'm not sure if this location will be here much longer. read more

Rack Room Shoes - Adidas - Shoe Stores Near Me - Alexandria, Virginia

See all

I give this store 0 stars. i have never been treated so poorly by a "manager" in my life. Do not shop at the McKinney, Texas location. The "manager" is not understanding, and refused to give credit or exchange a pair of brand new, unworn, still in the original box, with the original receipt, wrong size shoe... because I was beyond their 60 day policy. read more

Don't order from these people they are crooks. They sent me the wrong color of sneaker and two representatives told me that they would send me a label to send them back for free. Then I called again for the label for the third time, and the lady I spoke to Marissa which I could barely hear told me that, I had to pay to send them back so I ordered my shoes elsewhere. I won't deal with these people ever again they're very unprofessional. read more

false advertising. BOGO. spent 1 hour looking and was told full price for both. value is too high for the quality anyway. Service, well there is none. Wont go back. read more

This is about their online ordering. I just paid $27 to return 2 pair of Nike Revolutions that were a 50% off second pair with discounts etc. that made it 2 pairs for $90 bucks a great deal. I wear 10 1/2 WIDE. I was sent 101/2 WIDE according to the shoe box and label. My foot with thin socks were heel to toe touching the ends of the shoe. This was not a true size or Nike shoe! I called customer service and asked for a return label. They said I had to pay shipping to return the shoes that were flawed!! I will never buy another pair of shoes from RackRoom ever again and "heads up" to all that think they might be getting a "great" deal!! read more

The Castle Rock, CO location has the worst customer service. The rudest employees ever. One of the managers and one named Mary. Extremely snotty to us when we tried to do a return. We bought shoes and returned 2 hours later on the same day to return them. We never even took them out of the box. When we returned, they said the shoes looked worn and said they couldn't give a full refund. We had the shoes 2 hours! And like I said, we never even took them out of the box!! The part that made us mad was how snotty they were about it. Just acted so bitchy and like they didn't believe us. I have never had such a rude experience from a store before. Will never go back to this store. read more

This website needs some serious updating. Where is IT? How can they let the site give you a certain price when reviewing the order but once you submit the order with that price point in mind, the confirmation of the purchase has a different price total than what was originally shown? This is fraud. So I go to customer service live chat and Patrick is of no help and telling me to either email customer care or call them. Ok but aren't you customer care? read more

See all

Ashutosh, a young helpful guy. Very professional, polite, in a well-stocked store. He had a great personality and knew his job. Thank you Ashutosh!! read more

Rack Room Shoes - Rack Room shoes store, Jeffersonville Ohio - Shoe Stores Near Me - Alexandria, Virginia

Terrible customer service. They don't honor tax exempt businesses, and refuse to be of any help in resolving how to honor tax exempt status. I called, emailed, and chatted about it, and its extra work no one wants to honor as a customer service business. Find another business to purchase from - these folks are awful. read more

After ordering Converse shoes for my wife at Christmas and not being the correct size and returning in January I have all but given up on either shoes that fit or a refund I would not recommend RACK ROOM! Multiple phone calls and emails and NO support I cannot recommend this company! I will never purchase from again! read more

Horrible service! Received the wrong item and customer service said I will not get my shoes till I ship the wrongfully sent to me shoes though the FedEx. I explained to the staff that I do not have the opportunity to drive to FedEx. Unacceptable! This store just stole the money and sent me some cheap shoes I never ordered and then its your own responsibility to arrange shipping of FedEx. read more

Do not order from them! After ordering 1 pair of shoes for my son I got an alert saying my PayPal account was charged 3 separate times by rack room shoes. 2 identical charges and one that was like 8 dollars more than the other two. In the mean time I've only received one pair of shoes. (So far) After contacting rack room shoes, I was essentially told it was my problem and now I am responsible for waiting for 2 shipments of shoes that I didn't order, going to a printer place to print off labels, driving 30 minutes to the nearest fedex to ship them. I will not receive the money they STOLE until I return the shoes I never ordered. Here's the best Part. I'm one week post op bone grafting in my foot and cannot bear weight or drive for 2 months. But now I'm responsible for all of this. Thanks rack room shoes read more

I wish I could give this place zero stars. It looks like all the other reviews hit it right on the nose when it comes to no customer service and/or poor customer service. It is non existent. I went in today and literally got into a full blown Argument with one of the staff named Stephan. I have never in my life seen such ignorance and rudeness from store personnel. I will definitely be contacting corporate and complaining because no one deserves to be treated or talked to like that. I had a $20 rewards on my account and I asked him to call corporate so I can speak to them and we resolve the issue and his response was "I'm Not calling no one...... you can call yourself...". What in the world???? And he happens to be a manager in training. If that is how you are training your potential managers to speak to customers good luck. I will never be returning to this place.... ever. read more

Rack Room Shoes - Shoe Stores Near Me - Alexandria, Virginia

If you are trying to cut back a little, but often 'need' to buy new high medium gamme shoes, this is a good place to go. I love Cole Haan, but the days of my paying 200.00 - 300.00 for a pair of shoes are over for now, but I don't want to buy no name ill fitting tacky looking crap either. My feet are very sensitive and need proper care. I often find if you go too low you are often getting ripped off more than if you go too high. Rack Room sells shoes in a comfortable middle (and it isn't so huge that it is overwhelming like DSW can be. You can actually get in and out of here pretty quickly.) I bought some Asics for some new running shoes and a pair of Steve Madden business casual shoes. Both were priced under fifty dollars. They are having a fifty percent off on your second pair of shoes sale. [They often have this or a similar deal here. This is the way they usually do their pricing so it is probably best to come with the idea of buying two pair of shoes.] read more

I was attempting to purchase shoes for my kids. They advertised BOGo 1/2 Off second pair. I added 2 shoes to the cart. The cart calculated 1 a full price and 1 at 1/2 price (correct). They also stated that shipping over $99 would be free. When I completed my transaction (credit card info and all entered). I never received an email confirmation. So I checked the website. Now it states no BOGO????When I contacted them they said the shoes I purchased didn't qualify. WTF. It worked this morning. Buyer beware they are a scam site!! read more

I received my shoes with a security tag still attached. And they sent me the wrong size. Plus they won't return the shoes. worst customer service read more

This place is hit or miss. I have been successful and unsuccessful, but at least it's near other retail stores should you not find what you need at that time. It's great that the store is always Buy One Get One 50% off, but sometimes you just really don't need a second pair of shoes. They have a mix of brands that I'd consider low to medium quality. If you're not looking for anything fancy, it's a half step up from going to Payless. read more

My package never arrived and I was told by customer service to check with the fedex delivery service because they have a 12 day from ship date policy on handling missing items. My first time and last time purchasing with this company. read more

I ordered the some shoes from the next city over & was told they'd be there next week. Apparently they came early and I was called on a Friday to come get them. I was out of town (for 2 days) & came on Monday. Just 3 days after the call. They didn't have them! They said they called on Friday and since I didn't come pick them up they put them out on the floor! And sold them! Horrible company! I will never shop there again! read more

Upon trying to check out with $120 worth of shoes, I went to the payment processing screen of the website to pay. On their website currently, any order over $65 ships free. This was not reflected in my cart. I live chatted with CS and was told to call them instead. I called, talked to a lady, was put on hold 3 times and then transferred to another new lady to restart the whole process over again. After this, I hung up directly and cancelled my order. This was directly a website issue which they stated, but waiting 15 minutes for a $7 promo code so I could check out quickly, proved to be too much for this company. Take your money elsewhere. P.S., if corporate sees this review, I would love to have a chat.... read more

Do NOT BUY SHOES FROM RACK ROOM SHOES. I have bought two pairs of shoes for 70 bucks a piece and they both starting falling apart after 2 months. No returns. You are screwed. read more

I would give them a zero if I could. Spent about an hour there to leave empty handed because of inept staff. They had the nerve to accuse a customer ("but not you guys") of switching the tags that had the exact shoe brand and type for a cheaper price. DO THEY THINK PEOPLE CARRY POCKET PRINTERS AND SCANNERS OF THEIR INVENTORY OR SOMETHING!?! Unprofessional and just down right outrage! Yes, go ahead, blame your customers for your false advertising and then refuse to honor the PRICE ORIGINALLY LISTED AND HAS BEEN LISTED SINCE WHO KNOWS WHEN! Also, it was only a $5 difference at that! It really goes to show how unprofessional and inconsiderate the manager was towards their customer and the service provided. Guess what, I will take my $100 plus and spend it somewhere else. Keep your $5! DON'T GIVE YOUR MONEY TO POOR SERVICE BUSINESSES LIKE THIS. read more

Wow, what a terrible place. Never experienced such horribly rude customer service. Entirely staffed by kids that treat it as their personal hangout and don't do anything to help you out if you need it. I honestly don't know how this place stays in business. Selection is limited and prices are not great. read more

Horrible horrible store with cheap products bad service and an unfair return policy. Never never never going there again.

The manager, Brandon, almost ruined Christmas for my husband. He wanted to pick up a last minute gift for our son. There were several other customers. Brandon insisted that the store was already closed and said, "I'm not going to serve you." A cashier tried to step in and let my husband know that her register was still open. But Brandon continued to harass my husband and follow him throughout the store. read more

While the staff at the store in Towson MD is wonderful, I returned two pairs of shoes on the 11th. The refund is still not in my account! I am retiree and that money is very important to me. There has been nothing but double talk on their end, 'oh, it can take five to seven business days for a refund.' What the heck is that??? I will NEVER deal with this company again. read more

I ordered boots on the 16th of Dec. They were the only Christmas gift my two boys and I got my mom. When I order it online it said arriving Before Christmas. Everything I ordered from everywhere else I got but now rackroomshoes says it's going to be on the 1st of January at end of day. Not only that when I done Live support they tried to say because I did it to a p.o. box would be why it would take longer but everything else went to the same place. So when they do come in I will be sending them back my mom will not have a Christmas present from us tomorrow at our Christmas at her house. And all customer service had to say when I was done speaking with them was it was their pleasure. So annoying! It wouldn't be so bad if they would not have said it would be before Christmas. I would have ordered from somewhere else. I should have went with my first instinct which was Shoe Carnival they were giving just as good of online deals if not better. I guess I should have read reviews because from what I've seen very poor products customer service reviews. And return policy. I better not have any problem returning these overpriced boots. They also had holiday deals buy 1 get 1 half off and type in the code and jolly for 10% off or something. When you go to check out it wouldn't even give that part. The Better Business Bureau site they're not even accredited by them. read more

Granted we arrived to the store ten minutes before they closed, however I did not expect to be forced out at exactly 9:00 pm on the dot. My wife and I came there to purchase a pair of boots and we had a pretty good idea of what we wanted but needed a little more than ten minutes to decide amongst all the boots we liked. As soon as 9:00 pm hit we were told that we are closed and pretty much decide on something or leave. In addition, one of the employees was waiting by the door implying that we need to leave. I understand not wanting to stay longer than necessary, but I have worked retail for several years and I never forced a customer out of the store. If that was the case, I would have helped the customer even more to help them decide on something before they left. It just frustrates me that some retail stores do not pay enough attention to service. read more

The customer service is abysmal here. Not a surprise considering even the store manager was rude during a return of an online order.

Unable to get help, three sales people and no one would help. The guy wearing all black wouldn't take his head out of the register, one lady keep walking around acting like she was working and the other was busy on her phone. I sat down to check my shoe size trying to figure out the contraption that seemed broken. I gave up, as everyone was to busy to come ask if I needed help. I put one star because I had to should be - star read more

I bought some shoes from them the woman at the register was very nice and I like the shoes. I normally wear skate shoes but I bought some running shoes. Fun times huh? read more

Terrible customer service!! I went there on Wednesday and pick out two pairs of shoes that I was interested in. I asked them to hold it for me because I wanted to go back and do some more shopping. The policy of this store is to hold shoes for up to two days. I was aware of this because I had done it in the past on multiple occasions. I went back on Friday, told the lady behind the cash register that I had two pairs of shoes on hold and could she pull them out. She look and stated that they were no longer there. I questioned why and I was told that they only hold shoes for one day (not true). She began to argue with me. I told her forget it and I will buy shoes from another store. Overall the stores customer service is hit or miss on any given day and today was a total miss. There are many other places around the area to buy shoes. I will not be back. Congratulation, you lost a consistent paying customer. read more

"There is a great shoe selection in this store. The prices for some of this shoes are quiet high but they are very good quality shoes in my opinion. read more

So I received my birthday gift this morning of a pair of Sketcher toners and have to go back to the store because as I thought I would receive both shoes in an 8.5 as it says on the box, one of the shoes is a size 7!!!! Do the employees not check both shoes to make sure that they are the same size before they leave the store? this is ridiculous, and I should not have to make this trip because of incompetence!!!! Hire people that know what they are doing!!!!!!!!!!!! read more