Sat in the waiting room watching sick and injured dogs and cats go by into the inner sanctum. I was…read morehumbled and in tears myself to see dogs on stretchers with weeping parents following. What a quality hospital when your pets are suffering. All staff focused, concerned and professional. I hope I don't ever need them in an emergency, but was quite impressed.

This hospital doesn't care about your pet. This is my own opinion so take it as you will. I brought…read morea stray cat in Sat morning at 2am. I called first to make sure he could be seen and was told they could get in at 2:15am. So I drove the hour plus drive. They took him in the back and I filled out paperwork then sat there. I kept thinking I'd be seen soon so I kept waiting. They gave me a waiting room so I thought any minute now a doctor would come in. I waited there until 6am until a Dr finally came in to talk to me! 4 Hours! Then she proceeded to tell me every reason they couldn't help him. All I wanted was for them to get fluids in him to start getting him to feel better then I could continue force feeding him at home. I was so tired I couldn't think. She convinced me to put him down. Then I found out he was sitting in that cold steal kennel all by himself. I would've sat holding him out in my car had I known we'd both be waiting for over 4 hours. I HATE that they didn't just respect my wishes to get fluids in him so I could buy some time to take him to my real vet, who is amazing. I couldn't even see him when they were putting him down. I was told he'd have to go through more pain and agony becuase it's a different procedure if someone wants to watch. Now that I've had time to process everything, I hate that I went there. I feel so bad I let this kitty down. Just before we had arrived he started meowing at me and I told him it was okay, I'm taking you to get fixed up! But instead I drove home alone. Find another vet hospital if you can. In memory of Scout who was a stray but found someone to love him.

Absolutely beautiful store. This is of all the fish stores I've been too in Minnesota, this is my…read morefavorite. Not only is this store located in a very pretty and interesting building, it was very bright, open and full of fully landscaped aquariums with plants & fish everywhere. As soon as me and my friends walked in we were approached by an employee immediately. My friends went to look around and I asked a few questions. The employee gave me a lot of good answers as well as recommendations and items that might interest me in the store. The store is extremely well stocked, with items I've only been able to find online before. Me and my friends had a ton of fun looking at the tanks around the store and I good some great inspiration looking around. I got a few items including a snail trap (another item I've only seen online!) and the cashier was super friendly and knowledgeable about the history of the shop. The store below even had an enormous reef tank installed and maintained by the store employees. It is always a wonderful experience coming to a store where everyone is so passionate about their craft, and I can't wait to come back

I love this place!…read more You know how your kid bugs you for a fish tank and promises to take care of it only to lose interest as soon as the first pair of guppies dies? Well, that was me over 50 years ago except I never lost interest. I've been keeping fish and visiting fish stores around the country for my entire life. The people from World Of Fish who started RiverShore Aquariums have done a great job. Located not far from the original World of Fish, RiverShore has clean tanks, friendly and knowledgeable staff and they are super keyed in on planted tank setups. These days my tanks are relatively simple just to keep things easy, rocks and driftwood mostly, but I've been wanting to do a planted tank for a while. I know the basics but had some questions on substrate, plant selection and lighting for what is basically going to be a freshwater nanotank. The staff person who helped me was super knowledgeable, answered my questions and gave me some good advice for getting started. They had a good selection of different kinds of gravel as well as an assortment of driftwood and rocks. I liked that they have a table where you can do a little aquascaping trial and error before you make a final selection. The fish were high quality and appeared healthy. Most were smaller species suitable for planted tanks. I even discovered a new species that I had never heard of - anchor catfish. Super cool and perfect for my little nanotank. I know enough about fish and have been to enough fish stores to know which ones are really good. Rivershore is at the top of the list if you live in the Twin Cities, and especially if you're interested in giving planted tanks a try. Even if its plants aren't your thing or you are new to the hobby, I'd checkout Rivershore for your first aquarium.

Really friendly staff, go the most part. The price point, I imagine, is higher than some other…read moreclinics but I selected this location due to their acceptance of trupanion's vet direct pay and how great the reviews were. Truthfully, I don't have experience with other vet clinics but so far, I appreciate how kind the staff has been. They all seem like pet people and get how important our pets are. Our initial appointment, we were going to leave with just what they assumed to be something minor but Dr Natalie listened to my concerns after pressing more and offered to do a chest x-ray to rule anything out--turned out to be early pneumonia. Glad I pushed for more and that Dr. Natalie listened to my concerns.

If I could give this vet 10 stars I definitely would! Dr. Megan Leverentz was so amazing!!! Best…read morevet I've ever had the opportunity to meet. We are new to the area and wanted to find a reputable vet that would care for my fur baby like their own. A couple of places I called that are near me weren't taking any new patients. This vet is a bit farther away but so worth the drive. I was immediately greeted by the staff and taken into a room. Zero wait time! Everyone was so kind and sweet to my dog. The doctor took her time to explain everything and she was welcoming of questions and suggestions. She did not rush or suggest anything we weren't comfortable with. Which is so important because some vets want the easy way out. She understands as a pet parent herself. I especially loved her attitude and kindness! I highly recommend this vet office!

We were on the search for a pet and PetSmart has lots of options. We mostly focused our time…read morelooking at all of the many types of fish. I love the little info cards next to each fish...it tells you how many gallons you need in a tank for a specific fish, if they are friendly, if they glow, what level of pet are they (beginner, intermediate, expert). They have lots of tank and food supplies as well so we'll definitely be back when we're ready to make that purchase. An associate also came over to see if we needed any help so I appreciated that.

We got to adopt our beautiful kitten, now named Zuko. Thankfully in great care…read more As for our experience with adoption it was horrible. I understand living and working far away from the store you'd want to call in to ensure adoption hours and stores hours will be open when you arrive, which I did. I should've written down names for all of this, but when I called to check I was given the information that after 5pm would be adoption hours and someone would be able to assist us. Once we arrive we were notified that there was not enough staff to assist us on adoption, is this really a thing? Though there was not enough staff to assist us with adoption. The same staff didn't even allow us time to ask questions in a proper manner and gave us an attitude. How I sense this is because when I asked questions it was quick and simple, "yes" "mhm" "yeah" "you can come back tomorrow" and etc.... As an adopter, it worries me that if staff is treating their customers like this when it's "low of staff" how do they treat their animals. Not to mention, when assisting us they left and went to assist another customer who they knew or even a former employee.. In excitement we didn't think nothing of it, but that long wait of them assisting customers could've been the same amount of time of them letting us know that we wouldn't be able to see the kitten we wanted to adopt. All they literally did for us was informing us on coming back tomorrow and filling out the paperwork.. Yet for the other customers they were gladly happy to assist they took their sweet time. As for the next day, it went smoothly with one of the guys there who's worked for 11 years. Though he didn't know much about the kitten itself he knew a lot of the adoption process.

Absolutely love this place they take great care of animals , I had a hamster for 2 years and they…read morewere able to help treat him whenever he was sick . Totally recommend this place !

Every time I have to stop at this store I leave with the most visceral annoyance. Let me start from…read morethe beginning with some context: 1.) My dog has significant digestive issues related to protein. He is required to be on Hydrolyzed Protein as it is easier to break down. This food requires a prescription for reasons unknown to me, and costs $150 per bag. Maplewood is one of few locations that have his food, so I am forced to stop here frequently. 2.) Because his food requires a prescription, I have to have Banfield create a mini prescription card before I can check out with his food. Most recently, I stopped into the store for food and when I went to check out the cashier stated that the prescription card was expired. It had been expired for five months, but apparently that wasn't an issue until right then. So, I get out of the line I had waited in, go to the Banfield counter (wait in line again), get the card replaced for what seems like the 75th time, and after they explained it expires once a year, I looked at the card and realized it actually expires every six months. Fine. I take the card, wait in line again, and the cashier is finally able to check me out. During my checkout (at which point I want nothing more than to exit the store) the cashier randomly starts telling me about how her mom got her two kittens and she is going out of her way to feed them well so that they "never have to eat this food." To me, this implies that I am feeding my dog prescription food because I somehow created this protein deficiency he's had since birth...? All of this to say - a trip that should take five minutes almost always ends up taking twenty. Despite having Banfield inside several PetSmart locations, they haven't incorporated any way for their staff to pull prescriptions. In my opinion, PetSmart isn't and has never been concerned about the customer experience. If you don't have to go to this location or a PetSmart in general, I wouldn't.

One word: RACIST! They refused service for my 6-year-old Shih Tzu. I was told he wouldn't allow the…read moregroomer to touch his face, and then I was told to have a vet shave his face before they would groom him. This was after one of the ladies told me she didn't want to use her clippers on him. Mind you, he's been going to another PetSmart location since he was 1. I then went to the Banfield hospital inside the store where my dog is a client. I explained everything to the vet there. My Shih Tzu was seen within the hour. Not only did they give him a medical shave, but I also had them give him his two shots that would be needed in the next two months. I also had his heartworm prevention medication done. Everything cost over $1,000. After picking up my pet from Banfield around 4, I walked back inside the grooming department hoping to schedule my Shih Tzu for a later date. The lady then told me no one there felt comfortable grooming my Shih Tzu at a later time. I was told everyone had agreed they didn't want to service him--just a total refusal. I was livid after spending over $1,000 and being told this, especially after I was instructed to have a vet shave his face before returning for grooming. My guess is they are Trump supporters, enforcing the order he signed allowing them to refuse service. By the way, I'm Black, and my husband is a Caucasian Army veteran who served 26 years fighting for this country.

A good activity for the family that is indoors! We went on a Saturday and it was a little busy but…read morenot so busy that you couldn't enjoy seeing the animals up close. When you arrive you purchase your tickets and decide if you want to any add ons. You can purchase various sizes of feeding cups, experiences with the animals or opportunities to hold some of them. Once inside you can feed or pet any of the animals that are behind a single fence. Those further away or in glass enclosures are for observation. There are kangaroos, goats, lizards, chickens and more. There is a fun pulley system to feed some of the goats. They have an informational show that happens a few times a day where they discuss some of the animals and reptiles they house. It's not a huge space but we spent about an hour there. If you have real animal lovers you could be there longer. It's an interesting experience.

While perhaps this place recycles their cups, "sustainability" does not equate with HUMANE. They…read morecame to the elementary school I work at and were parading animals around our gym for an entire day. I was horrified by what I saw and learned. PETA fact sheet linked here - https://www.peta.org/wp-content/uploads/2023/08/sustainable-safari.pdf Please do your research and think twice about utilizing this organization for educational purposes. Ask yourself whether there are other methods by which to engage the community and raise awareness around wildlife conservation.

The staff, especially the manager on duty were engaging and incredibly helpful with our many…read morequestions. The manager offered many suggestions and helped field my questions as a soon to be cat mom. While we were walking around, other customers were working with employees in training their pets and practicing interacting with us (as strangers). That was nice to see. There were a lot of great coupon deals too.

Location is super convenient, selection is great, staff not so much. I asked the lady checking me…read moreout if they had any bulk tennis balls, she pointed at the single and small packs at the counter (which were ridiculously expensive). I asked again, if they had any bulk anywhere in the store. She said this is all we have. I put my purchases aside and went to look myself. I found a large selection of bulk tennis balls wat cheaper, per unit, then the ones at the counter. I don't think she was trying to up sale me, I think she was just ill-informed. I also tried to get my dog's nails cut, was 4:55, sign on door said leaving at 5pm today, hours are until 6pm. These issues are managerial, train your manager, please!

My sweet exotic shorthair got into trouble smelling my Valentine's bouquet which had a lily! When…read morehe appeared with yellow pollen on his face and paws. I knew it was an emergency. VEG was AMAZING! He was treated immediately and had to be admitted. He was given IV fluids to flush the toxins from his system. We are extremely grateful to VEG for saving his life. After two days, he was back home and back to his daily life! Thank you for helping Riff!!!

I took my 18 year old grandcat here for a medical emergency. He was well on his way to having a…read moremegacolon and was deteriorating quickly. The staff and provider were very friendly and prompt in their care. They were open to suggestions and didn't hesitate to deprioritize a suggested care plan and skip the electives. It's been a couple of weeks and he's still alive and well with take home medication. This place is in the middle of Woodbury and has a corporate vibe, but I assure you the staff that helped me were all warm and personable.

It is no wonder that I love to visit the Conservatory in the dead of winter. There is no better…read morefeeling than going there when it's below zero, and your body does not even remember what humidity feels like. Sure, going to Hawaii is great, but if you want something closer and thousands of dollars less expensive (it's actually free, but they suggest you give them a small donation upon entry), I recommend a quick trip to the indoor conservatory. Save the zoo for a nice summer day. My two favorite areas are the topics, and the Sunken Garden. The tropics is the place to go for a hot, steamy reprieve from the Minnesota winter. It has lots of fun swimming animals, a sloth that is about as lively as a stuffed bear, but the biggest attraction, for me, is the incredible hot, moist area. But that's just one area of the Conservatory. Don't miss the larger part that includes jungle-type foliage, wonderful plants, and a display of orchids. We were there the weekend after the orchid show, but we were treated to the award winning and amazingly beautiful orchids. The highlight however, is the seasonal changes that take place in the Sunken Garden. This is an ever changing variety of seasonal flowers and can cheer up the crankiest of us who are just trying to make it through to Spring.

Visit here at least once a year Love that it is feee to the…read morepublic although it's nice to give a donation so it helps maintain the grounds Lots of good animal exhibits and the sunken garden is just beautiful every season! The conservatory dome is the perfect place to visit in the heart of winter , I'm talking negative temperatures because the dome is humid and hot (think Florida) because it helps the tropical plants Fun fact- Valentine's Day they do dinners in the gardens but sell out fast!