Such a cozy place and the food was so good , wanted to just get out on a super cold day . They have a cozy fireplace you can sit by . They say they are dog friendly online but found out when I got there only in the summer luckily they still let me stay with my doggy . Definitely recommend this place , friendly staff . Will be back . read more

The food was excellent. We did go at 8 pm on a Friday night so we were able to get a table right away. We went for the price fixe menu to try out this restaurant. We had the French onion soup and Calamari for the appetizers which were very good. We ordered the pork chop with apples and onions which was very tasty and the salmon, watermelon and goat cheese salad as the entrees. The apple pie (we made a la mode) and the cheesecake we had for dessert were so good!!! The waiter, I believe his name was Jaden, was exceptional...he was friendly, attentive and helped us in explaining the various choices. read more

We came here despite the mixed reviews because the weather was nice and we were digging eating seafood with the water beside us. The parking lot is a mess. Way too small but there is plenty of street parking so that's where we ended up. They have a ton of outdoor seating with a bar that extends from indoors to out. Only the bar is first come first serve. The rest requires you be put on the waitlist or make a reservation in advance. While we were on the waitlist, a spot opened at the outside bar so we grabbed it. Our bartender/server (Teresa) was the highlight of coming here! She was quick with our drinks and friendly. The issue was the kitchen. It took over an hour for shrimp and fries to arrive, as we watched other people seated after us get their food. Luckily, Teresa didn't let this slide and kept hounding the kitchen until we finally received our food. It was hot and fresh so I'm unsure why it took over an hour to make its way out of the kitchen but at least it tasted good. It's definitely a busy place and we understand that but something is going on with the kitchen and we're not quite sure what it is. read more

Smuggler Jack's - Moscow mule - Seafood Near Me - Massapequa, New York

My boyfriend, friends, and I came because we wanted to experience their igloos. The igloos are heated and provide a beautiful ambiance by the water. The service was great and very prompt. Also we all enjoyed our food and the specials. This is definitely a must try on Long Island! read more

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Hey honey wanna go grab lunch someplace? How about we try Smuggler Jack's? Can't tell you what a pleasant surprise. Brendan behind the bar was as attentive as could be and the food (I had the striped bass and the mrs. had the chicken tid bits) was fresh and delicious. Can't wait til the weather warms up and we can go by boat. read more

My friends and I were looking to have dinner in an igloo somewhere nearby, so we were excited when we found this spot with igloos available! It was such a cold night, but the igloo had a heater so we were able to stay warm. We went right before Christmas, so they also had fun holiday themed drinks. I don't remember the names of what we got, but I had some type of cranberry martini with pomegranates at the bottom, which was so refreshing. We ordered food off the fixed menu because it all looked so good. I obviously had to get the French onion soup because of the weather, but I also ordered the steak and then the brownie with ice cream for dessert. Everything was delicious, and the service was amazing! Our waitress and the owner kept coming in to check up on us and make sure the temperate was right. I'm honestly shocked their yelp reviews are so low because I thought this restaurant was great, and we all had a nice time here. Would definitely recommend getting an igloo during the winter if available! read more

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Came here for dinner Friday with family. We didn't have a reservation but we're seated pretty quickly outside which was nice. We ordered calamari, wings & baked clams to start. The wings were good. The calamari was ok and the clams were a little watery. For dinner I had a lobster roll, It was really good and not too much mayo. The service was extremely slow, I'm talking 20 minutes to get a soda slow. Don't know if I'd come back, it's pricey but I guess because it's on the water. read more

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1 star Appetizers came out quick, Waited over an hour for our entrees. Not a single entree was hot. Two giant pieces of hair in one dish, completely inedible. Food appeared to have been sitting out for an extended period of time. Servers walked past our tables numerous times without asking for refills or anything else. It was also not crowded at all to explain the extremely slow service. read more

My friends and I did the igloo brunch here today and I just wanted to rave out the service specifically, and say thank you. Our waitress..I feel bad for not remembering her name but she was awesome the whole time and extremely attentive. There was another guy I'm assuming the manager who kept checking up on us..After a few drinks we got a little loud but the same exceptional service was consistent. Drinks and food were great too but the service stood out to me. Thanks again read more

Intimate relaxed vibe with a partial water view! FOOD: 2 out of 5 stars We've gone here during the winter time and now summer. Stick with the seafood chowder and seafood pasta. Other than that, everything I've had has been just okay but not worth the price point at all. They'll a new chef to justify their price point. This time we ordered the lobster roll and short ribs featured as a special. To e quality/taste/price is just not worth it. Stick with the drinks and that's it. LOCATION: 4 stars Very easy to find, it's in the suburbs, I can see this being a "locals" choice. Parking lot is a bit small so you'll have to park in front of someone's house. SERVICE: 5 stars Service was quick, polite, no complaints at all. AMBIANCE: 5 stars This was someone's house many years ago and is now a restaurant. The decor although commercial still has that homey charm. If seating inside, your view is a cozy fireplace but outside is along the water. It's very quiet and intimate vibe. The music was just the right volume so you can actually have a conversation. WAITLIST: 5 stars No wait at all, even at the peak dinner time it was only 30 minutes of a wait. read more

Smuggler Jack's - Lobster Loster Roll with Side Caesar Salad - Seafood Near Me - Massapequa, New York

Service was horrible. Waited 15 minutes with kids and nobody came to our table. Servers walked right past us many times and nothing. Gave us menus (adult) for the kids. The adult menus didn't have a kids meal on them. Nobody even brought water. We left because of the poor service. It was overly crowded. There were tables open. Didn't ask if we wanted to sit inside or outside either Called to talk to the manager the the hostess informed me Abigail was too busy to speak with me. read more

Came here for a birthday party of 7 and had a mediocre experience. We had a reservation for 1pm but were sat at 1:45 - keep in mind the place wasn't busy. It looked a little short staffed but the service was still quite slow. The food itself was ok. I had a turkey burger which was decent, but nothing to write home about. The igloo tents are quite nice and I would recommend. It's a clean place as well and quiet. Overall it was very very average and I'm in no immediate rush to go back. read more

Brendan, the manager, gave us the absolute best service! The entrees came out quickly and catered to our every need. The wings are the best in town. The igloos created a very nice atmosphere unlike any in the area! highly recommended checking this restaurant out for a quick bite or a dinner for a special occasion, they can do it all! read more

Food was excellent,. We had baked clams, seafood bisque and the sesame tuna. Our waitress and server were on point and very courteous. Desserts were very good too. Highly recommended. read more

This was my first time at Smuggler Jack's and it won't be my last. Although it's a bit on the pricey side ($16 to add 4 shrimp to a salad) the food was delicious. Even better than the food was the view and ambience....felt like I was dockside by the beach somewhere rather than on the canal in Massapequa. read more

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This restaurant was wonderful from the start , I made reservations about 5 days ahead because we were a party of 8 and they were super accommodating. When we arrived they had 2 tables Available inside and out but due to the rain that would start we sat inside . We started with 2 plates of calamari and 2 plates of the wings they were amazing. And for dinner we had multiple items , steaks , fish and chips , lobster , braised brisket it was all delicious. The place was very nice , wood paneling, very water edge location, beautiful view of the water . We were very happy . The price was very good over all for the amount of people and they have a big parking lot so parking isn't an issue at all . Would return and recommend 10 out 10 location. read more

Smuggler Jack's - By the water - Seafood Near Me - Massapequa, New York

We came here recently for the LI Restaurant Week. We heard of this restaurant from my aunt who had dined here once before for a previous LI Restaurant Week. We were a little worried after reading previous Yelp reviews, but overall we had a pretty decent experience. The restaurant itself is small, so on a busy night I can see there being a wait if you don't make a reservation. There is a small lot attached to the restaurant, but if there isn't any parking left, there is plenty of street parking around. It started a bit rough. We had a 7pm reservation and we got there on time. When we first walked in it was a bit surprising not to see a host there to greet us. We saw a lot of the servers in the main dining hall. It took some time before one of the busboys asked if we were waiting for a table. He got a server who told us that it will be a little wait for our table. About thirty minutes later we finally got our table. It was a Friday night, so we weren't sure if they were just short of staff for some odd reason on a busy night. All of us ordered the pre-fixe menu which had a good amount of options. My aunt recommended the seafood chowder. We got that and it didn't disappoint. It was very chunky and generous amount of clams, crab, shrimp, carrots, potatoes, celery and bacon. The bacon gave a nice salty and richness to the chowder. It's also served with a pack of oyster crackers, but it wasn't needed. For the entree I got the cold lobster roll served with a side of fries and a pickle spear. There was a good amount of lobster to bun ratio. It was served classically on a butter roll and seasoned with old bay seasoning and mayo. It was a very good lobster roll, but hard to compare to the ones in Maine that I love. The fries were crisped to a perfect crispy texture. For dessert I got the lemon sorbet which is a good palate cleanser and light note to finished the meal. Service was better once we were seated from our dinner. There were two guys that regularly checked in on us throughout the service. They were nice to apologize for the long wait and thank us for our cooperation. We would consider returning again, but hopefully the front of service will be better. One note to consider for payment. They do have a different price if you choose to pay by cash or card. The cash option is slightly cheaper. read more

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How grateful I was to found this restaurant at the last minute of having my daughters baby shower I have to say I couldn't ask for a better place like this restaurant Branden and the staff was amazing. I felt like if there was part of my family the bakery in Seaford don't have the name right now. I couldn't ask for better Bakery. This was my cake, carrot cake amazing. My guess was so happy. The food was delicious, clean plate of all my guess I have to say thank you so much smuggler Jack will definitely will have more parties read more

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Waiting for our food for over an hour. Yes there is a party inside but this is ridiculous. How hard is it to make two order...a sandwich and fish tacos. Insane. read more

Went for a Mother's Day bunch which would have been nice. But they have outdoor seating in the sun with no umbrellas. After a few minutes the bright sun and heat starts to get uncomfortable. Shame they didn't have cover - don't come unless you want a sun burn. read more

Went for some seafood with a friend. It had mixed reviews but we found it pretty good. I had the shrimp tacos. Very tasty. Service was excellent. read more

Smuggler Jack's makes it easy and encouraging to dine in a Covid-19 world. Waitress Jess was polite, and easy going and accommodating! The food tastes really good. Seating/reservations on a Thursday, 1pm for an outdoor igloo was easy-peasy. Understand you are paying for the ambiance as well as the delicious meal. I believe between Mon-Thurs you can choose igloo seating, and then Friday-Sun, you have to pay extra after 3pm. Please confirm that. The Lobster and Mac was very filling, and sticks to your ribs. I did not want to share my salmon. I had a great experience, the blueberry beers and Moscow mules helped along the way Good: -The Salmon and sauce it came with was great -The Lobster Mac n' Cheese was DELICIOUS -The calamari was GREAT -Loved the option of sitting in the igloo or outdoor seating -Plenty of parking Bad: -I wish there was more salmon for the meal price read more

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Went there yesterday, June 4 for the first time. I will say the staff is great, the bartender makes great drinks. But, we ordered the burrata platter, it looked delish, but when I was about to eat it, there was hair in the cheese. The waitress was so accommodating, she brought us another one and again we cut into the cheese and there were more hair strands. That just turned my entire stomach. I ordered the fried shrimp but couldn't eat it because of my experience. I am sorry to say I will not be going back. Patricia read more

5 family members went for Easter Dinner. Kelly was our waitress and entertainment for the occasion and she didn't disappoint. After delicious fried calamari appetizer (devoured too quickly for a photo opp) and receiving our drink order, 3 of us had the Lamb Chops and 2 had the Shrimp Scampi. Everything was perfect. After dinner and even after paying the bill, nice cash discount, we sat and chatted for a bit and never got hassled about needing to relinquish the table, although they were obviously busy for the holiday. The location was very nice, on the water and maybe we'll consider reserving a bubble tent for future events. That looked like it could be fun too! Thank you for a memorable holiday. We'll be back! read more

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The food is good but I really love sitting outside in the dock by the water. During Covid they had little bubble tents. Service is always good and friendly. read more

We really wanted to love this place but we waited a long time to be seated because there was no host at the door and no one came by to seat us until the host appeared until 10 minutes later. We had made a reservation as well. It took a while for our order to be taken and the waitress only came by immediately after our food arrive to ask how everything was. The portion sizes were good but the food was just average. read more

Went Saturday for an early dinner around 4:30 and had a fantastic meal. Place was empty except the locals at the bar. We all did the pre fixed dinners and everything was great. Wife had the Caesar salad, son had the popcorn shrimp, Erin had the caprese salad and I got the calamari - everything was a nice portion and very tasty. Wife and son got the lobster roll, Erin got the steak and I got the catch of the day (cod stuffed with crab meat). Huge portions again and we all had leftovers. Only thing that was a little disappointing were the side of truffle fries. Could have gone without them. By the time we left the restaurant started filling up. All in all, a very nice meal and the staff was great. read more

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Obviously a beautiful day on a canal. The staff were friendly and attentive. Food, excellent; mussels and lobster Mac and cheese all first rate. read more

If at this very moment I could give less than one star I would. I was just accosted by the manager whilst leaving the restaurant. He was most rude to me and demanded I pay my bill. This occurred because I was served one dozen dirty oysters (see photos) and refused to eat them and therefore asked to see the manager. I waited over 20 minutes and he never showed up at my table. I left a $10 tip for the waitress and decided to walk out as I was not going to have the oysters nor was I going to wait any longer for the manager. He verbally embarrassed me and I'm quite aware that he behaved in this manner because I'm a BLACK woman and as such decides to assert himself. I cannot believe Smuggler Jacks would hire someone such as a bigot as their manager. I'm appalled by the manager in which I was treated. read more

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While visiting family on a recent visit to NY, we ordered lobster rolls from Smuggler Jack's. While it tasted just fine, I felt the lobster-to-roll ratio was way off..... as in, the roll needed a lot more lobster meat for me to feel like I was getting my money's worth... when I so clearly wasn't... and especially for the price of $34. At the Seafood Shop in Wainscott where they charge only $26 for a lobster roll, they OVERstuff their sandwiches with plenty of lobster meat. Here, at Smuggler Jack's, for $34, I only got like half a sandwich worth of lobster meat, and I always tasted a lot more of the bread and not much of the lobster. If you look at my photo, you can see that the lobster meat only comes 1/2 way up the sides of the roll, if that. That's just downright disgusting. I won't come back here. read more

Smuggler Jack's - lobster roll and fries - Seafood Near Me - Massapequa, New York

Went to an early dinner with a friend yesterday, bright sunny day and great water view and Atmosphere, Colin was our server and could not have more accommodating. Brendon the Manager always greets you with a great smile and welcoming, the food was great , especially the fresh clams, highly recommend. Tom Humphrey (Seaford) read more

Smuggler Jack's - Drinks on the deck - Seafood Near Me - Massapequa, New York

I came here a few years ago with my sister, and we had a terrible experience but when she was visiting last month, she asked about maybe trying it again now that it's been a while and they've probably gotten their act together by now. Right? Wrong. The ambiance, first of all, is wonderful. It's beautiful, on the water. That is just about the only thing that this place has consistently going for it. That and our waiter was great. The rest of the experience... terrible. The food took a long time to come out (not his fault, the waiter apologized) but I felt like I was at the kind of Manhattan dive bar I used to visit when I was in my 20's. Except this was a dive bar with both terrible drinks and terrible food. The bread we got was stale, and the Lobster Mac and Cheese I got was dry and inedible. I tried this place twice now, years apart and there is zero improvement. We will not be back. read more

Had the absolute best time here. They have the best pint of Guinness around and the wings are a fantastic combo! The service is amazing, the manager was very helpful read more

Great food, great atmosphere and delicious spicy margaritas!! Service is amazing!! Everyone's very attentive and very, very sweet. Definitely a must try. read more

Came here the other day via JetSki. Such a fun spot. Although this is year-round, nothing beats coming on a beautiful sunny day! I loved being able to sit outside and look at the beautiful view of the water! Had such a great time here. The food was great! And as always the drinks are great! Definitely can't wait to come back read more

First time at this attractive waterside restaurant. Enjoyed the fish tacos a lot as a shared app. Three nice size pieces of broiled cod in a delicately soft taco shell, smoky ancho chile mayo and lots of piping hot steak fries. Chose the cod special and was blown away. Fish was perfectly sautéed, if not exactly fresh, in a not too garlicky scampi sauce,, with a decadent corn and cheesy risotto, and garlicky strips of sautéed veggies, carrots, zucchini and onions. Actually, the meat specials sounded great, too. No room for dessert. Maybe next time. read more

Such a cute restaurant! Had my first baby shower here with 62 people, everything was set up so beautifully.. food was amazing no complaints at all from anyone, the servers were so quick with everything, 10/10 service. Could not have been more happy with the way the day turned out thank you so much Brenden (manager) will definitely be coming again :) read more

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Yikes.this place should be OUT OF BUSINESS !!! HORRIBLE, unclean, kitchen disgusting, overpriced for frozen fish...chicken microwaved and tough. I didn't want to post but after reading all these bad reviews......I'm glad I am not alone. And after reading all the posts about this owner, its shocking hes still allowed to be open for business. DO NOT WASTE YOUR TIME OR MONEY going here..........READ ALL THESE POSTS.......... they speak for themselves. between the owner being horrible to people, yelling , cursing, to the hair in the food, I'm sorry we ever came in to try it. never ever again. beware read more

We are here again its a beautiful summer night here at Smuggler Jacks in Massapequa! The service was great Marisa gave us great attention and our food was delicious! I highly recommend this fun place on the water as boats pull up! Happy Summer! read more

Smuggler Jack's - Seafood Near Me - Massapequa, New York

Smuggler Jack's has a beautiful canal-side location and a great outdoor seating area. Our server was very nice. That's really all they have going for them. The Frutti di Mare with white wine garlic sauce was extremely bland. If there hadn't been chunks of garlic mixed in, you wouldn't know it was there. It tasted more like unsalted butter than a rich wine sauce, and even that's being generous. Their menu didn't list prices for the desserts or drinks, which is a little shady in my opinion. The prices are jacked up because of the location. Also, it had the weirdest line I've ever seen on a menu: "not responsible for hair found in food during outdoor dining." I can only begin to conjecture as to what nutty reasons justified the inclusion of this gross phrase on the menu, but in the end it's unprofessional, uninviting, and supremely unappetizing to read. I feel like it's something Gordon Ramsay would meet with an enthusiastic "bloody hell!" on an episode of Kitchen Nightmares. Between having to pay top dollar for bland food and the clear inability of management to take responsibility for their food hygiene issues, I would not recommend dining here. read more

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