After dinner we asked our server to recommend a place for ice cream He recommended this place and specifically said, "Don't skip the ice cream sandwich." He wasn't kidding. It was an ice cream sandwich made with Pop-Tarts instead of cookies. Absolute genius. Somewhere, Cookie Monster just shed a single tear of joy and gave this his full approval. read more

Cool hole in the wall spot! Ice cream is always fantastic. Sometimes it's a little wait, but worth the wait. The new coffee shop they opened was good too! My only concern is the customer service at the ice cream counter. It's very inconsistent. You either get amazing service or you get someone who clearly doesn't want to be there. Not even a smile. For the money we have to spend at least fake it till you make it. But this is definitely a must try! read more

Good ice cream but 40 mins for a tiny scoop of ice cream and a normal milkshake is just wild, open another blender up or something! Will not be coming back! read more

Smokin’ Scoops - Ice Cream & Frozen Yogurt Near Me - West Springfield, Massachusetts

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amazing Sundays. So creamy and light good flavor of Dubai chocolate. Adorable staff, very accommodating, nice and comfortable seating and bathrooms, cute decorations very clean. read more

Pretty disappointed, my girlfriend has a gluten allergy to the point where she gets hospitalized if she gets cross contamination. We told the employees about it and they were not willing to wash anything in order to prevent contamination. Was really looking forward to trying this place out. read more

I was craving for ice cream on a cold rainy day and my boyfriend took me here. We found parking directly in front of the entrance. At first, I thought it was closed but they were open. There were no customers so we didn't have to wait long to order. I was debating on trying the matcha ice cream but I ended up choosing the cannoli ice cream with the English toffee topping. I was amazed on how they prepared the ice cream. I wish I could post videos! Let's just say that I've never seen so many working kitchen-aids under one roof. Not to mention the huge tank of nitrogen. The preparation was pretty cool -- it's just one of those, you have to be moments. Moving on to the ice cream -- it was delicious. You can taste the quality and the cannoli ice cream, really tasted like cannolis. So worth the visit. This ice cream spot just gained a new customer from California. read more

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the honey lavender ice cream was so good on top of a waffle cone. Plenty of toppings to choose from read more

Been here twice and both times got the chocolate s'mores. As a chocolate lover their chocolate ice cream is so rich and creamy, I love it. Maybe one day I can write a review about another flavor if I can stop myself from ordering s'mores again lol Inside the place is cute, well lit, cool tables and chairs and outdoor seating. They do advertise parties which I think is a fun idea. Only complaint is that they have no fresh fruit toppings :( was so sad when he said they didn't have strawberries. read more

Been wanting to try this place, had out of town guests, they wanted to check this place out. The atmosphere is cool, the service was great, the kid working was very knowledgeable & polite. The ice cream was so good! So creamy & tasty. Definitely going to return. read more

Extremely disappointed! thought to give this place a shot, but we felt like we got ripped off. got an ice cream sandwich $8, thinking it was freshly made but the guy reach into the fridge and just handle it to me ( cookie already smashed up . Ur better off going just going to pride and grab one out the freezer for $4.50. But the reason we really felt ripped off is she got a small strawberry, after waiting for 10, we saw the young kid take the MELTED cream from the blender and pour it into the small cup and give it her, it didn't even fill half the small container. When I got in the truck & saw it felt we got screwed. look at the pic, she never took any. U can see it's melted and barely anything in it. she saw the kid pour half on the floor. I was so mad she wouldn't let me go in there and talk to the manager. read more

Smokin’ Scoops - This is how she got it, she never took any out. Not even half a cup and what she did get was melted - Ice Cream & Frozen Yogurt Near Me - West Springfield, Massachusetts

Went to Smokin' Scoops for the first time and had no idea what I was walking in to. All I can say is wow! The atmosphere is very friendly and inviting, staff is very personable. And the ice cream is fantastic. They mix it right in front of you and then they put them in these little metal chimneys and add the liquid nitrogen...and that's when the fun begins. If you haven't been, definitely give it a try. One note I will add is that the bubble cone only fits one scoop and if you are getting your order to go don't have the ice cream put in the bubble cone. It will melt. read more

Smokin’ Scoops - Menu - Ice Cream & Frozen Yogurt Near Me - West Springfield, Massachusetts

It pains me to write this review because I absolutely love supporting small businesses and do so every chance I get. However today I was really disappointed. My boyfriend and I made a stop to the shop because of some amazing photos of ice cream we saw online. We live in CT but decided to make the trip over because we enjoyed the concept and that's the only reason for the additional star. Upon arrival the shop was completely empty. However that didn't mean anything because it took us several minutes to even be acknowledged after walking in. We are then informed that they are out of crepes, waffle bowls, and sugar cones. It's an ice cream shop? So we decided on milkshakes. Well I attached a picture of what I supposedly ordered and what I received. Reminder it was not busy. This may have been the grossest milkshake I've ever had. It tasted like frozen milk and you could not decipher what flavor it was what so ever. Staff clearly did not want to be there and we will sadly say this will be our first and last trip. read more

Smokin’ Scoops - This is supposed to be a peanut butter cup chocolate milkshake. - Ice Cream & Frozen Yogurt Near Me - West Springfield, Massachusetts

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Horrible service (and it wasn't that busy). One of our order was wrong and they gave my husband a hard time about it. When the girl who took our order realized, she just stood there and didn't even apologize. Lots of attitude and made it felt like we were a "bother". The people who came in after us got their full order completed before us. I knew we should of just left when the girl who took our order rolled her eyes and sighed because we weren't ready. I mean, we just walked in.... Ordered two ice creams and two milkshakes (don't remember exactly what we ordered since it was over a month ago), definitely not worth the money spent. read more

All natural,melt in your mouth,delicious ,freshly made ice cream. Nothing better, except the employees,as they could not have been more cordial. read more

The icecream was incredibly creamy and the scoops are fairly big. This is our second visit and their icecream and service is consistently good. Our first visit weirdly enough was not for icecream but for drinks at the bar only. They have a full bar with a small but good selection of beers. Nice concept with lots of potential at this place. read more

Smokin’ Scoops - Nitrogen poured into the mix. Cool cloud! - Ice Cream & Frozen Yogurt Near Me - West Springfield, Massachusetts

I got the Russian Honey Cake and my ice cream was kind of icey but I'm not sure if that's because of the flavor I got. My friend got the Crazy Cow which was a vanilla flavor ice cream and it tasted really good! Very creamy was well. The bubble cone was really good, I would recommend that. The process was kind of long even though there was no orders before us. The ice cream melted realllly fast too. I'm not sure if that was intentional. Ive been to other nitro based ice cream places and don't recall ice cream melting that quick. I think opening up this type of shop is great since there's nothing like it around this area. I think working on improving their process to quickly get orders out and maybe having little activities for guest can amp up the atmosphere! read more

My wife and I just made our first visit and had a delightful time. We had heard about how they make each serving of their ice cream after you order so it's guaranteed fresh What we also learned is that their service is even better. I ordered the salted caramel with "their own hot fudge" It was yummy My wife also ordered the salted caramel. After I had paid for everything she saw the toasted almonds and started to moan that she wanted them. I told her I would be happy to have some added but then our server Jill said she would just add them on the ice cream at no charge What a pleasure it was to get outstanding service We can't wait to go back to try the milk shakes that looked good read more

It's good, I forgot what I got but it gives me the same vibes as milkcraft in Hartford, CT, but at a step down. Prices are kind of outrageous for the portion. Menu is limited, but not too bad. I don't know if I would come back here again. I'm all about the vibe and I just wasn't having it here. Ice cream was good though! read more

Smokin’ Scoops - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - West Springfield, Massachusetts

Fantastic!!! What a creative menu, it was hard to make a choice. Staff is super helpful and friendly, updated modern fresh space in town. I wish them good Luck and plan to visit again soon. read more

Amazing ice cream, amazing staff. Everyone is very personable, fun to talk to. The ice cream is delicious, very high quality. Definitely up there with milk craft. Highly recommend this place. read more

Smokin’ Scoops - a chocolate ice cream sundae - Ice Cream & Frozen Yogurt Near Me - West Springfield, Massachusetts

Ice cream was delicious and amazing to watch being prepared, but, just WAY too pricey for my purse.

The ice cream was very creamy.There was no option of chocolate sprinkles only chocolate chips for $ Bring your wallet if you're bringing your family place is EXPENSIVE $$ read more

Tastes okay but was melted soup with in 2 minutes. Even in though it was cold outside.

It's great ice cream. But I wish the front staff would be a little more polite. Stood there not able to help us pay via Apple Pay, made us feel unwelcomed and awkward. Right after that slightly misunderstood an order so she felt it was okay to smirk and shake her head and act says "I don't think you ordered that". Wow. Kind of unwelcoming for sure. Not the first time experience I would want for my customers ever. read more

All the flavors are delicious and the way they make the ice cream with the nitrogen is very cool, would highly recommend

I went in here before and it was very good so I wanted to go there again. When I went in this time I had been given the incorrect order, I wasn't that upset I know mistakes happen all the time but I knew I wouldn't eat it and it would be a waste of my money and the workers time if I didn't get what I originally ordered I asked if I could be given my correct order because I was given the incorrect thing and the girl at the counter looked at me and said " well that's not my problem " and when they eventually gave me my correct order she looked at me rolled her eyes and basically shoved it at me. read more

We came in and ordered three bubble cones. After placing our order, every single table was dirty and had crumbs all over it but the table we chose did have a napkin dispenser on it so we just cleaned the table ourself. The first cone came out pretty fast, however we waited more than 20 minutes for our other two cones. About 15 minutes into waiting they told us it would be a wait because they had to make fresh cones... understandable but the group that came AFTER us (who also ordered bubble cones) was served BEFORE us (and quickly too)? Also, during the wait they asked for a name to make it easier to call out when orders are ready but then the worker that took our order + worked on it forgot if we asked for a topping on one of our cones, even though they had a copy of the receipt behind the counter. read more

Awesome place!!! Awesome ice cream and full bar. Outside patio is great. Live music too. Try a boozy shake. Yummm

Mediocre ice cream without much flavor. There is nothing spectacular about ice cream being made without an ice cream maker. It just makes the wait long. Our orders came out 5 minutes apart. Whipped cream tasted bland and chalky. Comes with topping we didn't order. The topping we did order (and charged an extra $1 for) were not even put on the ice cream. The waffle cone was slightly burnt. Again I do not recommend, you will get better ice cream at the gas station and not be overcharged for a poor execution of an haphazard and uneducated advertising. read more

We're at Smokin Scoops right now. What an experience! We heard about nitro ice cream on Top Chef. This stuff is incredible. If you like ice cream, you have to come here. I got the Russian Honey Cake, and Yvette got Canolli. I also tried a Bubble Cone. It's unlike anything else I've had with ice cream. You've got to try this place! And, they have a full liquor liscence. read more

terrible neighbors. hosting outdoor music far above reasonable volume for the crowd of 3 that was attending. that can be heard inside houses more than a quarter mile away, with doors and windows closed for several hours a night. zero consideration for the neighborhood, sorry they moved in nearby. the ice cream is passable, if overpriced. read more

ice cream is fairly good! great concept!BUT....if you don't want your mood ruined by the blonde front staff girl taking your order and smirking at you, making you feel totally unwelcome first time visiting, this is NOT the place to go at all. taste & service, kinda sucks when staff can't keep the two in tact. read more