I've had many years of good service from Smoke Vision Care in Buchanan. I especially appreciate Missy, who helped me so kindly get my new glasses recently. read more

I called here a week after Trenda spoke so rudly to me and hung up on me and I left a review on Google. The review was factual and simply stated the truth. I believed when I called that I wouldn't have to speak with her. I was fortunate at first when Crystal answered the phone. As we were in the process of making me an appointment she suddenly hesitated a moment and said that one of the optometrist wanted to speak to me. That's when everything went south! Trenda got on the phone and at first it appeared that we might possibly get past our earlier difficulties and that maybe she was going to help me get my issues with my glasses taken care of. Good heavens, was I wrong! Before I knew what was happening, she started screaming at me and calling me a liar! I immediately asked to speak to someone else and asked at least at least 2 or 3 times as she carried on but my requests were all ignored. She was on this insane rant and no one was going to stop her! Of course, as happened last time I couldn't get a single word let alone a sentence in! She yelled right over anything I had to say! She was angry about the review. Something, I cannot recall what, was mentioned about the previous owners, the Smokes, who are now both retired. They very generously allowed the new owner to use their name (terrible mistake if you ask me) anyway, I believe what was mentioned was that they do still see a few patiens now and then. She became enraged and yelled "they're never here and all of the patients are Brad's! When I said that I saw Dr Smoke she went ballistic and said that I was a liar and went on to say that they don't own this place anymore!"..blahhh and so on... ending the conversation with (what I said in my review) ...so, you don't like being hung up on? How do you like this?" And she slammed the receiver down AGAIN! Is this person 12? Grow up! But, this wasn't the end! Oh no, it gets soooo much more interesting! Later in the day I receive a voicemail from the owner. Apparently, he is the doctor. Someone you would expect to handle the situation in a professional manner. This is what I thought when I did as he asked and returned his call. This is how I expected the call to go...or, something along these lines anyway: Him: "Thank you for returning my call. I just wanted to tell you that I'm sorry about the way you were treated today and I want to assure you that this type of situation will not happen again. I don't know what is going on with Trenda, I know she's been working a lot but, I will definitely talk to her about this. So, if it's okay with you, let's do this, when I get back in on.... I'll have.... call you to set up an appointment. I will personally see that you are taken care of and all of your needs are met. Sound good to you? But this is not what happened. Not even close! He apparently checked out all of my reviews online and accused me of "being seriously emotional when you write them"! Next, he stated that I must not have very much of a life since it appears that all I do is sit around and write terrible reviews about made up nonsense to destroy good people and their businesses! Seriously? Who the hell does this guy think he is. He "TOLD" me that I called Trenda a liar and stated "there were other people there"! ...(and I suppose that they were all listening to Trenda as she acted the crazy woman too... right? well alrighty then! ...what, pray tell, DOES THAT EVEN MEAN? Please, DO TELL! I do NOT call people a liar! Even if you are one which, Trenda, if you did say that, then... well, you are not being truthful! You are simply trying to make yourself a victim in a nasty situation that you created and he finished! You Trenda, are very manipulative and you seem to have pulled your boss into your strange little world full of anger and conflict. I don't need this. I don't need your negativity! I'm sorry to leave this kind of review only because of the Smoke name attached to this business of which this business is in no way worthy. I can only hope there will come a day when the doctors take their name back! read more

Went in to have glasses adjusted and the tech broke my frame. I was charged $200 for a replacement frame! Owner won't return messages to explain policy. read more

By all means, go here if you want to be told over the phone that you will be charged $50 for an eye exam, only to come early for your appointment and afterwards you think you are going to get a prescription and told that you need to schedule ANOTHER appointment for them to do the SAME thing all over again. Then that $50 exam after the smoke and mirrors turns into $110 then $130, then back to $110. So if you want to get charged over 200% of what you are quoted for absolutely no progress in your quest for better vision, then by all means go to Smoke Vision. But if you want your money to actually be worth something that you can use to get glasses or contacts, I would go to RX optical in Niles or literally any other optical office. read more

Had a great experience at Smoke! Very knowledgeable staff; Aubrey was very personable and explained everything thoroughly!

I have been a Customer of theirs for many years, I left and went to some other places for eyecare and none of them compared to Smoke Family Vision read more