Has taken 3 weeks and still no glasses. Very over priced compared to other optical places…read more Customer service was unreliable as I called when I almos hit 2 weeks and they said they would check and call me back and I never got return call. I called again a week later and got the same answer so I had to say that was not exceptible and after waiting almost 10 minutes finally got an answer and I still had another week before I will get them MAYBE. We had went there years ago and stopped going because of all the issues we had then and has not gotten better 20 years later. I would not go there when you can go to Eyemart express and have them in less than 2 hours and there staff is very good and getting them fixed or replaced is very simple.

Had an amazing visit. Lily was great in the eye exam, very knowledgeable and sweet. Arrived early,…read moretook me right back and checking out was a breeze!

The doctors and exam are great…read more The purchase of contacts, not so much. The contacts came in a different prescription from what I was given. I'm being told they are very similar. I want what I paid for, not similar.

Went in to have glasses adjusted. The tech broke my glasses and charged me "discounted rate" to…read morereplace my frame that they broke. Cost me $200. Tried to get a hold of owner and he would not return any messages or calls. No one can answer what the policy actually is when the tech breaks the frame. Going elsewhere.

I've had many years of good service from Smoke Vision Care in Buchanan. I especially appreciate…read moreMissy, who helped me so kindly get my new glasses recently.

I called here a week after Trenda spoke so rudly to me and hung up on me and I left a review on…read moreGoogle. The review was factual and simply stated the truth. I believed when I called that I wouldn't have to speak with her. I was fortunate at first when Crystal answered the phone. As we were in the process of making me an appointment she suddenly hesitated a moment and said that one of the optometrist wanted to speak to me. That's when everything went south! Trenda got on the phone and at first it appeared that we might possibly get past our earlier difficulties and that maybe she was going to help me get my issues with my glasses taken care of. Good heavens, was I wrong! Before I knew what was happening, she started screaming at me and calling me a liar! I immediately asked to speak to someone else and asked at least at least 2 or 3 times as she carried on but my requests were all ignored. She was on this insane rant and no one was going to stop her! Of course, as happened last time I couldn't get a single word let alone a sentence in! She yelled right over anything I had to say! She was angry about the review. Something, I cannot recall what, was mentioned about the previous owners, the Smokes, who are now both retired. They very generously allowed the new owner to use their name (terrible mistake if you ask me) anyway, I believe what was mentioned was that they do still see a few patiens now and then. She became enraged and yelled "they're never here and all of the patients are Brad's! When I said that I saw Dr Smoke she went ballistic and said that I was a liar and went on to say that they don't own this place anymore!"..blahhh and so on... ending the conversation with (what I said in my review) ...so, you don't like being hung up on? How do you like this?" And she slammed the receiver down AGAIN! Is this person 12? Grow up! But, this wasn't the end! Oh no, it gets soooo much more interesting! Later in the day I receive a voicemail from the owner. Apparently, he is the doctor. Someone you would expect to handle the situation in a professional manner. This is what I thought when I did as he asked and returned his call. This is how I expected the call to go...or, something along these lines anyway: Him: "Thank you for returning my call. I just wanted to tell you that I'm sorry about the way you were treated today and I want to assure you that this type of situation will not happen again. I don't know what is going on with Trenda, I know she's been working a lot but, I will definitely talk to her about this. So, if it's okay with you, let's do this, when I get back in on.... I'll have.... call you to set up an appointment. I will personally see that you are taken care of and all of your needs are met. Sound good to you? But this is not what happened. Not even close! He apparently checked out all of my reviews online and accused me of "being seriously emotional when you write them"! Next, he stated that I must not have very much of a life since it appears that all I do is sit around and write terrible reviews about made up nonsense to destroy good people and their businesses! Seriously? Who the hell does this guy think he is. He "TOLD" me that I called Trenda a liar and stated "there were other people there"! ...(and I suppose that they were all listening to Trenda as she acted the crazy woman too... right? well alrighty then! ...what, pray tell, DOES THAT EVEN MEAN? Please, DO TELL! I do NOT call people a liar! Even if you are one which, Trenda, if you did say that, then... well, you are not being truthful! You are simply trying to make yourself a victim in a nasty situation that you created and he finished! You Trenda, are very manipulative and you seem to have pulled your boss into your strange little world full of anger and conflict. I don't need this. I don't need your negativity! I'm sorry to leave this kind of review only because of the Smoke name attached to this business of which this business is in no way worthy. I can only hope there will come a day when the doctors take their name back!

Sean and Nick are great! I visited the Mishawaka location on…read moreAugust 13th. I came in with fairly new glasses that I purchased elsewhere (I have complained that I can not see very well with this new prescription that I got at The South Bend Clinic. After months of excuses, I gave up and started wearing my old prescription). I am so glad that Sean and Nick adjusted the glasses so I can see again. They changed my eye pads, readjusted how the frames were sitting on my ears, and realigned how the bifocal and eye pads sat on my nose. What a miracle! I would definitely recommend going to this location. The personnel know what they are doing. I also noticed better quality and selection of frames. Looking forward to Mishawaka Pearle Vision taking care of my vision needs.

The glasses took a while to arrive , my first appointment was 12-29-24 and I called 2-3x before I…read moregot the okay they're here which was 2-3-25 . Glad I had my 6 months contact prescription. But worth the wait , I love my glasses , and the optometrist was so nice . Staff was welcoming at this location . They also take Afterpay .

Dr.Robbins is a great doctor who listens to your concerns and gives great professional guidance for…read moreyour eyes. However, their customer service is horrible. I am very disappointed with the way they do billing with their customer. They literally wait until they see you again to tell you about your bill of you own a balance. They do not call you the amount of time that was guaranteed to let you know that your glasses are ready.

I was asked 4 or 5 times about getting new glasses. the greed is starting to show ! very…read moredisappointing

Heather is amazing she has helped me and my kids so meny times, I've been coming here for years…read more all of the girls do a great job.

Dr. Gish was very unprofessional, dismissive, and rude. We canceled our appointment because I lost…read morefaith that he could properly give me an exam after the way he treated my mom and I. Also, we were supposed to be the first appointment of the day and he was half an hour late

Dr. Rhodes is the best optometrist ever! He's so great, he explains everything, is so friendly, and…read moresuper caring! I've been seeing him for 3 years, and if I hadn't moved I would have stayed with him forever!!!