The front desk peoole were very nice and cordial. The place is in a great location and easy fibd…read moreand park. I went there for the contact lens deal for 99 that is advertised on their website. It comes with free boxes of lens and 50 coupon for glasses. They advertise frames at 69.00 and up. I called for appointment and they let me pick the day and time which I liked because some days I cannnot leave work. On my way there for my appoinmtent I get an automated call sating my appointment was the next day, a day which I couldnt. I called and they acted like it was my fault and I had to come into tomorrow. I said well then I will not be in because thats the one day I cannot come in and I do not mind if I have to rescedule to next week. I was transfered and they were able to squeeze me in later that same day, which was good. I am near sighted and need prescriptions to see far away. I read 100 essay papers weekly for work and I have never had problems seeing the words. I come in and the dr said I need to be switched to multifocal lens and then went on to say thats normal for my age since Im getting older (40 yrs old). Two years ago I was just fine at a different doctor. I figured oh well. Until I got out front and was told since I need multifocal that online coupon doesnt apply and I have new multfocal prices on not just my lens but the exam itself. I had to pay 99 for just the exam and then they said my contacts were 150 a box, where Im used to paying 50 a box. I said I was just going to buy them on 1800contacts and to just charge me for the exam and I would just get glasses later. They said they would price match me on the contacts so I went ahead and got them. I couldnt find any lens in the store under 100 bucks so I got a pair for 110. Then the lens were crazy expensive since im now on multifocal. The tech offered me a deal if I signed up for the club for 20 bucks where I got 50% off my glasses. So my total price was 500 instead of the 800 full price for glasses and 2 boxes of contacts. I am happy I did get a discount, however, I was only expecting to pay 300 at first.

False advertising. Said same day glasses. Had an emergency and needed glasses. I Was there for 2…read morehours for exam and choosing frames. Only AFTER the 2 hours and paying for the glasses I was told it would be 2 weeks. They should have let me as soon as I got there. Now Im out my time and money.

I was very satisfied with the help and care I received today at LensCrafters and from Dr. Garcia…read moreherself. Everyone was a huge help and treated me with kindness from the day. I made my appointment until placing the order for my glasses.

The only reason I used this business is because I was on vacation in Boston and I lost my glasses…read moreand LensCrafters what is the only eyeglass place that was able to make the eyeglasses on the same day. Now a few months later I need a stronger prescription because I'm having trouble seeing at night time when I'm driving and I went to the LensCrafters in my home state in Michigan and I did a eye exam and ordered some lenses for my frames. They are still under warranty. I waited a couple of weeks and decided to call and check on the order and as it turns out there was no order. They couldn't find the order and they were telling me that the order wasn't paid for when I know it was. A few days later they finally called me back because they finally found the order that I had paid for.I I just wasn't very happy that they never called me about the order that they couldn't find.

The service, exams, convenience, and eyewear options are wonderful! I highly recommend to those…read morewith insurance who are willing to put some money up on the frames. They are excellent!!

I was charged $109 beyond the $625 I paid, making it over $700 for a vision exam and glasses…read moredespite my insurance. In the past I've usually paid at most about $400. I called to ask about this twice but my calls were not returned. Finally I got a letter from a collections company. I got a hold of MyEyeDr corporate and the rep there confirmed this charge was an error and told me to have the collections company call him back. However a few months later I got another call from the collections agency, and this time the MyEyeDr representative said that this was "required coinsurance" because my insurance company didn't pay what they had expected. I finally paid collections. I'd not recommend MyEyeDr. They really ripped me off IMO and wasted an hour or more of my time on phone calls.

We read the complaints about the office service, but both made appointments anyway. Very glad we…read moredid. Our insurance arrangements were complicated but we handled most of it over the phone when we made the appointments. Our examinations by Dr. Longnecker were simply exemplary. He listened carefully to our wishes, double-checked his work, was willing to take all the time we needed, and was very attentive, personable and professional throughout. Neither of us could have asked for more. The opticians we dealt with were also efficient and careful. They also were very understanding of the complexities of our insurance and of our wishes for some nonstandard specifications. Our experiences both were efficient and seamless. We will recommend both Dr. Longnecker and Eyemart Express very highly.

Ordered my glasses on April 1st and was told it would take 2 weeks max to get them back. A week…read morelater, i get a text that my glasses were ready. After having headaches and trouble seeing for however long, I was excited. Wrong lenses were in my glasses. Didn't realize until I got home and tried reading with them. Furious, I bring them back and ask how they could put the wrong lenses in. They say they'll take care of it, so I give the glasses back. A week later, get a text my glasses are ready. Leave work to pick them up, and they aren't there. Fed up with the gross incompetence, I ask for a refund and cancel the glasses. (At this point, it's been nearly a month since I ordered my glasses and no end in sight) Am told they can't until the manager is in and he'll give me a call. Guess who still hasn't called and guess who still doesn't have their money back. AVOID THIS PLACE IF YOU VALUE YOU SEEING AND YOUR MONEY!!!!!!

Dr. Kristina Swartz is top notch! The entire staff is above great! Exam, selection and service they…read moredo it all with class style and personality. I love the selection frames. They sell "not your boring" frames. I like that I don't see 10 other people with my frames. Convenient location right on Main Street next to Starbucks (bonus). The parking lot is small for the number stores and can be frustrating. But once you are there your experience makes up for the challenge. I have been going to Eye Site Optical and can't imagine going anywhere else.

In the past I would've never remembered my eye doctor's name. At The Eye Site, you will never…read moreforget Dr. Kristina. This boutique has a great selection of unique frames and a very talented staff that will get you excited about your annual eye exam.

I picked up my glasses from Goshen today not happy with the lady they had helping . I have gotten…read moremy glasses here for awhile have trouble with new ones have to have adjustments . I told the lady that it was a little blurry and thought my progressive need to go up a little all she said was the dr would like me to try them for a week. Brooke will do adjustments with ear pieces and nose pieces so why cant this lady now i will have to make another trip back to goshen to see Brooke and gas aint cheap thanks alot why cant people just listen to you .

Went in for a problem on one of my eyes. They had me come back 2 times to check on my…read moreprogress....180.00 later,no change. I feel that at least one of the appointments should have been considered a follow up at no charge. Won't be back.

Seriously the best eye exam I've ever received. Dr. Kintner has great staff and is personable &…read moreknowledgeable - I'm lucky to have found his office!

Woke up with pain and the feeling that something was in my eye. Cee was able to see me that same…read moreday. Dr. Shearer was great he took the time to exam and explain what was going on in my eye. Luckily it was not an emergency situation. The office staff was great. A big Thank you to all.

The glasses took a while to arrive , my first appointment was 12-29-24 and I called 2-3x before I…read moregot the okay they're here which was 2-3-25 . Glad I had my 6 months contact prescription. But worth the wait , I love my glasses , and the optometrist was so nice . Staff was welcoming at this location . They also take Afterpay .

We have visited this location twice and both times had an appointment. We waited more than 2 hours…read moreand did not get to see the doctor. Their excuse was they had a medical emergency both times. They confirmed our appointment multiple times and yet they couldn't let us know in advance they were running behind. I do not recommend this place. They will make you wait. If you don't work and have all the time in the world this is your place.

I gave the Mishawaka office two stars because 1) the employees were pleasant, and 2) my husband has…read morehad good outcomes with his cataract surgery, thank goodness. HOWEVER, both appointments were a marathon of frustration! The first day our appointment was at 10:30, and we weren't done until 3:45. We were upset to sit in the waiting room for several hours, but hoped it was an unusual day. But his next appointment a week later was for 9:30. They shuffle patients from room to room to room, doing an exam and getting papers signed. In each room there is a LOT of sitting and waiting! Finally at 11:30 we were taken to the surgery waiting room, which was full. We knew we were in for another long day when patients started telling us their appointments were for 8, 8:30, etc. So we sat, and sat, and sat! They have NO REGARD for their (mostly SENIOR patients) that have not had any water or food since the night before! FINALLY at 3:45 he was called back for surgery preparation. Guess what? The dilation of his eye that was done that morning had worn off and had to be redone!! He was so dehydrated, that it took four tries to get his IV going! (which he never has trouble with). The 10-15 minute surgery went fine. By this time it was 15 minutes until closing at 5:00. He came out of surgery, had IV and heart monitors disconnected, and was wheeled out to the car. The nurse said to help him at home because he's still weak and shakey. i can't imagine why. No post-op observation. Just put in the car, 71/2 hours later, for a procedure that takes about an hour from preparation to recovery!! The Institute needs to figure out how to fix this. Because this treatment is ridiculously inefficient!

I had my first appointment and everything went very well. Everyone in the office was so friendly…read moreand helpful.

What a fabulous collection of designer glasses! Service is wonderful; they spend time letting you…read moretry many different styles. Be sure you plan for time for choosing your glasses, and then for your fitting. They also will keep up with you after your purchase to make sure you are satisfied or your glasses need a little tweaking. There's no doubt you will get many compliments on your glasses! These glasses are an investment. I have been a customer for years and their friendly, professional service has never changed. Because they are busy, call and schedule an appointment before you go. Have fun! Barb C.

I recently purchased glasses from this store and had a wonderful experience. The variety of frames…read moreis astounding and the customer service is unparalleled. You truly get what you pay for!!! I unexpectedly found frames here while in town visiting family, and chose my add-on features for the lenses. They then shipped my glasses to me. I recommend having them fit in-store as mine were a bit uncomfortable until I brought them into the store and had them adjusted. Now they are perfect!