I'm new to town and needed updated prescriptions for glasses and contact lenses. I'm also deaf and…read moreuse cochlear implants to hear. Going to the eye doctor is always a little nerve-wracking for me because I need to see to read lips, but due to the nature of the exam (looking at a screen and not the doctor's face, plus having my contacts out which means I can barely see) I really have to just rely on trying to understand what's being said without any visual aid. I explained my situation to each person I was working with, and everybody here took the time to make sure I could understand. I had absolutely no problem with the exam and other communications with staff. Nobody seemed irritated or put out, they were just patient and courteous. I was very pleased with the exam itself, the office, the doctor and other staff, and the prices. I will definitely be using Niles Vision Clinic as my vision care provider, and I'm happy to have found them!

extremely professional and friendly! I didn't feel uncomfortable, rushed or misunderstood…read more thank you!

Dr. Kristina Swartz is top notch! The entire staff is above great! Exam, selection and service they…read moredo it all with class style and personality. I love the selection frames. They sell "not your boring" frames. I like that I don't see 10 other people with my frames. Convenient location right on Main Street next to Starbucks (bonus). The parking lot is small for the number stores and can be frustrating. But once you are there your experience makes up for the challenge. I have been going to Eye Site Optical and can't imagine going anywhere else.

In the past I would've never remembered my eye doctor's name. At The Eye Site, you will never…read moreforget Dr. Kristina. This boutique has a great selection of unique frames and a very talented staff that will get you excited about your annual eye exam.

I've had many years of good service from Smoke Vision Care in Buchanan. I especially appreciate…read moreMissy, who helped me so kindly get my new glasses recently.

I called here a week after Trenda spoke so rudly to me and hung up on me and I left a review on…read moreGoogle. The review was factual and simply stated the truth. I believed when I called that I wouldn't have to speak with her. I was fortunate at first when Crystal answered the phone. As we were in the process of making me an appointment she suddenly hesitated a moment and said that one of the optometrist wanted to speak to me. That's when everything went south! Trenda got on the phone and at first it appeared that we might possibly get past our earlier difficulties and that maybe she was going to help me get my issues with my glasses taken care of. Good heavens, was I wrong! Before I knew what was happening, she started screaming at me and calling me a liar! I immediately asked to speak to someone else and asked at least at least 2 or 3 times as she carried on but my requests were all ignored. She was on this insane rant and no one was going to stop her! Of course, as happened last time I couldn't get a single word let alone a sentence in! She yelled right over anything I had to say! She was angry about the review. Something, I cannot recall what, was mentioned about the previous owners, the Smokes, who are now both retired. They very generously allowed the new owner to use their name (terrible mistake if you ask me) anyway, I believe what was mentioned was that they do still see a few patiens now and then. She became enraged and yelled "they're never here and all of the patients are Brad's! When I said that I saw Dr Smoke she went ballistic and said that I was a liar and went on to say that they don't own this place anymore!"..blahhh and so on... ending the conversation with (what I said in my review) ...so, you don't like being hung up on? How do you like this?" And she slammed the receiver down AGAIN! Is this person 12? Grow up! But, this wasn't the end! Oh no, it gets soooo much more interesting! Later in the day I receive a voicemail from the owner. Apparently, he is the doctor. Someone you would expect to handle the situation in a professional manner. This is what I thought when I did as he asked and returned his call. This is how I expected the call to go...or, something along these lines anyway: Him: "Thank you for returning my call. I just wanted to tell you that I'm sorry about the way you were treated today and I want to assure you that this type of situation will not happen again. I don't know what is going on with Trenda, I know she's been working a lot but, I will definitely talk to her about this. So, if it's okay with you, let's do this, when I get back in on.... I'll have.... call you to set up an appointment. I will personally see that you are taken care of and all of your needs are met. Sound good to you? But this is not what happened. Not even close! He apparently checked out all of my reviews online and accused me of "being seriously emotional when you write them"! Next, he stated that I must not have very much of a life since it appears that all I do is sit around and write terrible reviews about made up nonsense to destroy good people and their businesses! Seriously? Who the hell does this guy think he is. He "TOLD" me that I called Trenda a liar and stated "there were other people there"! ...(and I suppose that they were all listening to Trenda as she acted the crazy woman too... right? well alrighty then! ...what, pray tell, DOES THAT EVEN MEAN? Please, DO TELL! I do NOT call people a liar! Even if you are one which, Trenda, if you did say that, then... well, you are not being truthful! You are simply trying to make yourself a victim in a nasty situation that you created and he finished! You Trenda, are very manipulative and you seem to have pulled your boss into your strange little world full of anger and conflict. I don't need this. I don't need your negativity! I'm sorry to leave this kind of review only because of the Smoke name attached to this business of which this business is in no way worthy. I can only hope there will come a day when the doctors take their name back!

What a fabulous collection of designer glasses! Service is wonderful; they spend time letting you…read moretry many different styles. Be sure you plan for time for choosing your glasses, and then for your fitting. They also will keep up with you after your purchase to make sure you are satisfied or your glasses need a little tweaking. There's no doubt you will get many compliments on your glasses! These glasses are an investment. I have been a customer for years and their friendly, professional service has never changed. Because they are busy, call and schedule an appointment before you go. Have fun! Barb C.

I recently purchased glasses from this store and had a wonderful experience. The variety of frames…read moreis astounding and the customer service is unparalleled. You truly get what you pay for!!! I unexpectedly found frames here while in town visiting family, and chose my add-on features for the lenses. They then shipped my glasses to me. I recommend having them fit in-store as mine were a bit uncomfortable until I brought them into the store and had them adjusted. Now they are perfect!

1st time visiting. The Dr. And staff were so nice. Eye exam was really thorough and my glasses are…read moresuper cute!

Dr. Jozwiak was able to prescribe contacts that allowed me to see my computer screen, see my phone,…read moredrive, etc. Other places I've been to were not able to get it right! She and her staff are also very friendly, helpful, and accommodating!

Dr.Robbins is a great doctor who listens to your concerns and gives great professional guidance for…read moreyour eyes. However, their customer service is horrible. I am very disappointed with the way they do billing with their customer. They literally wait until they see you again to tell you about your bill of you own a balance. They do not call you the amount of time that was guaranteed to let you know that your glasses are ready.

I was asked 4 or 5 times about getting new glasses. the greed is starting to show ! very…read moredisappointing

Had to update the review. Disappointed to where I called the La Porte location to attempt to make…read morean appointment for an eye exam and a diabetic eye exam and find out they don't have an eye doctor there anymore at this time. Very disappointing that I originally liked going there getting my glasses last Halloween 2025 and Stacey was incredibly nice and polite and very friendly and helpful with me getting some amazing glasses. But I guess I have to go elsewhere at this time to see an eye doctor.

Very affordable and friendly eye care A much better experience than I've had at other eye care…read moreplaces in the area such as Eye Care Express. The Optometrist took his time and explained everything to me making sure I got the correct prescription at the right price. Highly recommended

After doing some research on places to buy glasses, I decided to give Julie's a try. I couldn't…read morefind one bad review, and that's saying something! I'm so glad I went here. She is so nice and down to earth, and very helpful. Maybe I could have gone to a chain store and bought a pair cheaper, but after reading a Consumer Report article, I didn't want to go that route again. When they took prescriptions for glasses to 10 different stores and had the resulting eyeglasses checked by an independent optometrist, 8 out the 10 were incorrect! They advise going to a local, independent eye doctor or eye care business instead. That is how I came to Julie's. It's a small, locally owned business that knows how to treat customers right. Prices are reasonable (my no line bifocal glasses with anti-glare coating was $345) and service is great. I would recommend this place to anyone! Best of the best!