I shopped exclusively with not only the Kennewick store but also the Richland store. The last few…read moretimes I have shopped in Kennewick the employees are rude, short and act like you can't get out fast enough. When I was shopping yesterday, all I could hear was the tall brunette complaining about another employee not helping customers. I waited at least 5 mins and finally left. The 2 employees working were more interested in their conversation then helping me and another customer. Yes they give you a discount if you have a lanyard but the discount doesn't help if your not able to purchase what you need. I will shop down the street where they do offer help and act like they appreciate your business.

It's so frustrating how hit or miss the service is. I have had some of the most amazing…read moreconversations and gotten a ton of information from staff but every once in awhile I get helped by someone who is so rude or just hates their job. Today I went in and the girl with the bleach split bangs was literally so rude and unhelpful I have no idea what I did to deserve the attitude. I was annoyed that some disposables just stop on you and I was trying to get advice on a new one to try. As a manager at another retail store, this could have been an opportunity to sell me a good one for good money. I ended up with a cheap one to get me by because I wanted out of there. The energy was off. I just hate dread coming here because I never know what experience I'll have.

I'm a total newbie, and every time I go in there they have the absolute nicest, most patient,…read morehelpful employee behind the counter willing and eager to thoroughly help me out. Last time I was especially impressed with Johnny. He helped me find the best product (asked questions to figure out what I would and wouldn't want), didn't try to up-sell me anything, gave me the four-star treatment when deciding on flavors, and even went out of his way to show me how to set it all up so it was ready to use before I even left the store. Johnny's basically a rockstar.

Thank you very much, and I'm sorry for the last review I was frustrated with my Haze tank and thank…read moreyou for the support. Great service.

Nice staff decent prices open late. Great…read moreselection.............. ............ That's all

They have a huge selection of everything and the staff is very nice…read more I'm supposed to leave more in order to get my remark Mark posted so blah blah blah blah blah

We had some questions and the staff was very helpful we got this wha we needed. We will be a return…read morecustomer!

Lady with the green hair extremely rude I just turned 18 a year ago and she had to ask for my ID 3…read moretimes and almost didn't let me in the store. Terrible customer service. If your number one job is to ID people and do the math and you can't even do that without an attitude customer service is not your cup of tea. Will not be coming here again. Please advise.

It's pretty discouraging when you hit the "call now" button and you hear "your call cannot be…read morecompleted as dialed." Just leaving this as a heads-up to the owner, as I'm sure he receives some notice of his reviews - I hope he does, anyway....if you are still open and operating, your phone number does not go through.

I was looking for a local E-Cigarette shop to purchase eliquid for Vaping. I found SmokeStop Vapor…read moreonline and gave them a call to find out their hours of operation Gary, the owner answered the phone. Because I was on a short time schedule for the next day and Gary actually opened an hour early so I could purchase a small supply of eliquid. That is service that you do not see very often these day. I would highly recommend shopping with SmokeStop Vapor for your Vaping needs. BTW, I have not smoked tabaco in over a week. Thanks Gary!

Super friendly and very clean! Prices were very reasonable! Owner was very nice! It looks shady…read morebut it's not!

Did a quick walk in to get a vape /geek bar and the flavor taste like money, the two girls mina and…read moreTrin did a great job helping me choose a really good one , I'm definitely gonna recommend this place and come back for my next purchases! Thank you ladies!!!!

Mercy is amazing! Helpful & on top of her game Willing to go above and beyond! Knowledgeable when…read moreit comes to all smoking/non smoking things. Perfect fit for the job!

Jordy, was so helpful! She has great customer service and is willing to go above and beyond!read more

Welcoming but not much of a Selection or anything special, just a quick place to get smokes maybe…read moreeven a pipe!

Great selection and great service if you're a chill person. Don't be obnoxious and rude, remember a…read morehuman being, just like you, is behind that counter.