I shopped exclusively with not only the Kennewick store but also the Richland store. The last few…read moretimes I have shopped in Kennewick the employees are rude, short and act like you can't get out fast enough. When I was shopping yesterday, all I could hear was the tall brunette complaining about another employee not helping customers. I waited at least 5 mins and finally left. The 2 employees working were more interested in their conversation then helping me and another customer. Yes they give you a discount if you have a lanyard but the discount doesn't help if your not able to purchase what you need. I will shop down the street where they do offer help and act like they appreciate your business.

It's so frustrating how hit or miss the service is. I have had some of the most amazing…read moreconversations and gotten a ton of information from staff but every once in awhile I get helped by someone who is so rude or just hates their job. Today I went in and the girl with the bleach split bangs was literally so rude and unhelpful I have no idea what I did to deserve the attitude. I was annoyed that some disposables just stop on you and I was trying to get advice on a new one to try. As a manager at another retail store, this could have been an opportunity to sell me a good one for good money. I ended up with a cheap one to get me by because I wanted out of there. The energy was off. I just hate dread coming here because I never know what experience I'll have.

I'm a trucker so I have to be careful where I can park and I was coming from pretty far away so I…read morecalled ahead to make sure that they had what I wanted. I was told over the phone that they had it. When I got there, they had a very small selection, but they didn't even have what I wanted what I specifically asked for so be careful when you call them and you ask if they have something that you want.

Cashiers are very nice and their prices are awesome! 39 cent and 49 cent torches, what?? They don't…read morelast forever, but last long enough to maoke me feel like I got my money's worth.

I'm a total newbie, and every time I go in there they have the absolute nicest, most patient,…read morehelpful employee behind the counter willing and eager to thoroughly help me out. Last time I was especially impressed with Johnny. He helped me find the best product (asked questions to figure out what I would and wouldn't want), didn't try to up-sell me anything, gave me the four-star treatment when deciding on flavors, and even went out of his way to show me how to set it all up so it was ready to use before I even left the store. Johnny's basically a rockstar.

Thank you very much, and I'm sorry for the last review I was frustrated with my Haze tank and thank…read moreyou for the support. Great service.

Took quite a bit of time to help us on top of that the flum pebbles sold at this location are…read moredefinitely fake!! Purchased two of the same flavors both tasted very off. The one in cali are 100 times better. compared the ones from this location. I compared the boxes and the vapes, the ones in California and the ones at this location are both completely different. Scanning the QR and seeing it say they're legit, there really not. They have a wide selection of vapes just not sure if they are all legit .

Best prices in town! Large Selection of disposable refillable and glass. Staff always friendly!read more

If I could rate this fucking place zero stars I would! Staff is rude , has no empathy to speak…read moreof-none! And are unprofessional and they added to my stress today!!! This is not my first shitty experience at this business either. Do yourself a HUGE FAVOR and DONT waste your time or money here!!! And to the asshat worker there that told me to calm the fuck down? NEVER TELL AN UPSET WOMAN TO CALM DOWN!!! Furthermore, work on your "customer service" skills!!!

The GOATS in the industry prices great staff spectacular. Will keep coming back. Great selectionread more

Nice staff decent prices open late. Great…read moreselection.............. ............ That's all

They have a huge selection of everything and the staff is very nice…read more I'm supposed to leave more in order to get my remark Mark posted so blah blah blah blah blah

It's pretty discouraging when you hit the "call now" button and you hear "your call cannot be…read morecompleted as dialed." Just leaving this as a heads-up to the owner, as I'm sure he receives some notice of his reviews - I hope he does, anyway....if you are still open and operating, your phone number does not go through.

I was looking for a local E-Cigarette shop to purchase eliquid for Vaping. I found SmokeStop Vapor…read moreonline and gave them a call to find out their hours of operation Gary, the owner answered the phone. Because I was on a short time schedule for the next day and Gary actually opened an hour early so I could purchase a small supply of eliquid. That is service that you do not see very often these day. I would highly recommend shopping with SmokeStop Vapor for your Vaping needs. BTW, I have not smoked tabaco in over a week. Thanks Gary!

i completely understand social distancing, but not allowing individuals that come together, to shop…read moretogether.... that's just a bit excessive. 6 ft away, per party. there's nothing written via the LCB or any legislation that mandates anything less.... my gf and i weren't able to shop together great pricing and excellent service nonetheless

This place has changed so much! Stand in line for 15 minutes because lack of workers, just u one…read moredownhill since it opened! Found another place, much better help, prices and products for my hubby

Super friendly and very clean! Prices were very reasonable! Owner was very nice! It looks shady…read morebut it's not!

Did a quick walk in to get a vape /geek bar and the flavor taste like money, the two girls mina and…read moreTrin did a great job helping me choose a really good one , I'm definitely gonna recommend this place and come back for my next purchases! Thank you ladies!!!!