My hubby and I had breakfast at Little Randy's Diner. We've never been into Basin Department Store…read moreacross the street. Walked in and was greeted by the sweetest little older lady. We chatted about the weather and boating. Walking through we heard ladies talking about "The Mexicans" how she was somewhere and was upset at them about not caring where or how they park etc... I walked by and stated "those Mexicans are the worst" one lady said "they are, they don't care about anything" Then Juan walks up through the aisle and says "F'in Mexicans" and one lady agrees and then sees him. I thought they were going to shit themselves or try to disappear in the clothing fixtures. I looked at them and said "you just lost our money and business" I was livid!!

I get my socks here, they have good selection of socks, and shirts and work boots (steel toed) and…read morecowboy boots and Carhartt products, and jeans and pants, work pants and dress pants, and hats. Store is clean, staff is friendly and eager to assist.

Just wanted to exchange sizes and this young lady was very rude and not helpful at all. Thankfully,…read morethe other young lady was a lot more helpful and respectful. Overall, good value and selection but someone should really teach this young lady some customer service skills or just general respect.

From the owner: Caballero offers the best deals in western wear. Here you'll find year-round deals in boots, hats,…read morebelts, and much more. You won't find better prices, variety, or quality anywhere else. Right now, take advantage of sales in genuine leather cowboy boots, right now as low as $69. With a friendly team focused on your satisfaction, you will always walk away with a smile at Caballero Western Wear.

2 because I like lids as a store but man the main guy with the tats on his arm was terrible(think…read morethe tat said Dom down his arm)...so hats are going up in prices and I figured a $100 wouldn't be too hard to break...way wrong I guess. He was cussing when he was trying to break change...counted recounted and then recounted $5's and making it sound like it was my fault they're out of change..for the day get your bills in order dude, not my fault you can't run a business. Got my change and he never said a thing to me. I just snagged my bag and left. Dude needs to find a job he likes. Next time I'm gonna just go to just sports right across the way.

Went to buy a couple hats from lids and received the worst service I've ever had at a lids…read morestore....the manager and his employees cared more about the ladies than helping the paying customers.....waited in line for 20 minutes before walking out...good thing champs had my size of hat.

REI is one of my favorites. Best place for all your outdoor equipment needs!…read more The staff at this REI is so friendly in helpful in every departments! I absolutely love coming in! They offer tons of free classes for hiking, biking, camping and many other outdoor activities! My only criticism is that it's just too small!!! Would love to have a bigger store here in the tri-cities!

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).

Cute clothes and store is nicely laid out. Had fun with my sister trying on clothes and found a…read morefew to take home. Great style and lots of fun dresses. Nice variety for all ages.

Love this place! Best new boutique in the Tru-Cities. Owner is so sweet and she has style! Need a…read morenew outfit or gift, this is THE PLACE to go.

I make sure to visit this store when I visit Kennewick. It's really the only boutique type clothing…read morestore in the area. I love the interesting tops and dresses they have. For those who need a formal dress, they have a wide selection. I've also bought a few form fitting skirts and wear to work tops that are cute but stylish. If you can't find anything at the mall, you should be able to find it here!

Hours: Mon-Thurs…read more11AM-8PM Fri-Sat 11 AM-9PM Sun 12PM-6PM Growing up in the Tri-cities area, there aren't a lot of retail stores to turn to except whatever is in the mall or Target. They carry a lot of trendy styles; unique from all the other surrounding stores and at a reasonable price. Half the store is filled with dressy and casual bottoms and tops; while the other contains cocktail attire and formal dresses. Their prices are very affordable and even contain clearance racks filled with formal wear; some starting at $20 for a cocktail dress. Pretty inexpensive if you ask me, and for pretty good quality. In the back of the store they always carry two racks of clearance items; one in which is only $9.99 and contains a lot of basics, last season items and random cute stuff (such a steal if you ask me). They carry plenty of casual wear: jeans, skirts, basic tanks and shirts, blouses, sweaters and blazers. They also have plenty of short dresses, and stylish-chic tops and bottoms; perfect for going out to the bars or club. Their accessories are relatively inexpensive. They have anywhere from belts and hats to scarves, rings, bracelets and earrings. If you're looking for a boutique that carries unique items make sure to visit here. **But one thing to note** Clearance, dresses and accessories are FINAL SALE which means no returns! So be 100% sure of your purchases. They also don't do cash or card refund; just store credit or exchange, and they unfortunately don't accept American Express cards.

Great place with lots of items for home, garden, and everyday things. Very friendly and knowable…read morehelpers. We love just looking around and finding things that you can not find anywhere else.

I had a great experience here. I didn't buy anything but several sales associates did help me with…read morequestions and inquiries. This place is overwhelming and they literally have damn near everything you can imagine. Tons of fun to wander around and check out the selections. They have a wide selection of clothing and cowboy boots which I appreciate but unfortunately not many options of boots in my size (M8, W10). It was also a bit pricey in my opinion. Overall, I still enjoyed it and I wish I had more time to spend looking at other products. I might come back if we have time before we head west.

Upbeat and creative staff. Mad matching shirts for my family's Disneyland trip to help us keep…read moretrack of our three boys. Got the order done early and the shirts looked great! Look forward to working with these guys again.

Greg is RUDE, and CONDESCENDING!…read more I would never let an employee speak to a prospective client is such a way. In the prior email I explained how I felt that I was being put on the back burner. It had been almost 3 business days since I requested a quote for my business. He was polite in the first email explaining how they did indeed have the brand of hoodie, shirts and hats i wanted. And then very difficult to get a hold of after that. I called twice and both times he was out to lunch. (Possibly the owner) regardless. Greg never returned my phone calls. And then when I reached out to explain how the lack of communication made me feel like was put on the back burner. He replied with the email I attached. I guess I wont get an honest and fair proce now

the best of AMERICAN made, locally and regionally produced products from jewelry, art, decor,…read moreclothing, accessories, soaps, candles, hats, bags, baby clothing and much more!