I'd give this 2.5 stars if I could, mostly because the food was pretty good and the decor is…read morepleasant. I had chicken, which was cooked nicely and came with just-right portions of mash, spinach and tomatoes. My boyfriend had salmon, which wasn't the best ever tasted, but still decent. Most of the problems we had, had to do with the service.
We had reservations for 8:00, and we arrived on-time. However, though the website advertised free parking for patrons, it was unclear where this parking was. When I went in to ask, the man at the check-in station first told me, in a very rude tone, that there WAS no free parking for hotel guests. When I told him I wasn't a hotel guest, but had reservations at the restaurant, and that the website explicitly said, in a giant, red banner that there was free parking, he said oh, it's at the Concert Square car park and if you bring in your ticket, they'll validate it. Free parking might not be a big deal to some, but we're on a tight budget and needed to economize where we could to enjoy a fancier night out than we usually get to have, without going broke.
I stepped outside to call my boyfriend, who had dropped me off to ask while he looked for parking, then came back in. I told the man that I'd like to go ahead and get our table, and he stuck his hand in my face and said "I'll be right with you," then walked off.
When he came back, he said they were just clearing our table and it would be ready in just a moment. Half an hour later, after watching 3 other sets of couples be seated, my boyfriend went to ask about it and was told that they were just then clearing a table for us. Another 15 minutes later, we were seated. 15 minutes after that, a waiter showed up, asked for our drink, entree, and dessert orders all at once, which annoyed me. The whole time we were there, it was as if we were being rushed through, while the staff had as little to do with us as possible. I would have ordered coffee with dessert, since someone nearby had one and it smelled good, but I never got the opportunity.
All in all, I'm very glad that we had a 2 for 1 voucher, which was the initial reason we went to this place in the first place, because while the food was tasty, it by itself wasn't worth £17 + drinks and an "optional" 12.5% gratuity added to the bill (by this, they mean they automatically add it on and you have to ask for it to be removed). For those prices, I expect good service and hospitality, but frankly, I've had better service at Waffle House. Even with the voucher we used (like I said, we're on a budget - you know how it is), I still don't really feel like we got a good value.
If you're looking for someplace a little special to have a nice night out, I'd say: keep looking. If you have buckets of money and don't care if you spend it on just-pretty-good food and not-good service, have at it. Oh, and I'm not sure what the Mr. Uppity McSnoot's problem was with me - maybe it was that I'm female, American, or quite a bit taller than he was, but the man I dealt with in the first place and who eventually seated us kept deferring to my (Scottish, slightly less tall) boyfriend and being perfectly polite to him after being really scoffy and rude to me.
P.S. We came home to find that the restaurant sent an email, timestamped 8:30 PM (our reservation was for 8, remember?) to say that our time had been switched to 9:15. What's the point in sending an email when the patrons will have already been expecting a table for half an hour? Had they called us to inform us of the change, we'd have canceled, since we'd pre-booked cinema tickets for 9:30.