As always the staff at Four Winds Chimney is professional…read more Our chimney as cared for and repaired as needed. The stainless steel liner put in several years ago is performing well as promised. The office staff is the best. Thank you.

I requested a quote from them to clean several fireplaces . Their quote was 2.5 times higher than…read morethe contractor who did the work for me. Your paying for their advertising not service.

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

If I could give this business 0 stars, I would. I have had a faulty gas fire place that I have…read morebeen waiting to be repaired for months. Each time they come and replace a new part. They have replaced the wall switch, pilot and thermo pile. Along with numerous cancelations. Now they are saying it is the regulator. I had an appointment scheduled today between 7:30 and 8 am and they called and canceled at 20 min to 8 because their tech is sick. I literally live a mile down the road from them and they can't have another tech come? There is only one tech? Thoroughly disgusted with them. If I could use someone else I would. The pilot remains lit so it must be a faulty part they replaced and I'm stuck. Will never use this business again.

They returned my call within 15 minutes! While they couldn't supply the part needed for my…read morefireplace, they referred me to another fireplace company that could and gave me additional options. I am totally impressed and will highly recommend them by word of mouth to friends and family.

This company is simply amazing!!! Their customer service is exemplary!!! They put my fireplace in…read moreover 7 years ago and they are still available to me if I have a problem an issue or a question.. they are so accommodating. They are kind efficient and knowledgeable and they go above and beyond with their customer service!! I give this company a 10 out of 10!!

DO NOT EVEN GET NEAR THIS PLACE!!!! They are dishonest, unethical, and unresponsive when you have…read morea problem with their products once they place them in your home, you can forget that they will provide service for for them. In fact the person I spoke to on the phone, denied all responsibility for the problem I am having, but said he would put me on list in the pile of other requests waiting there, and when I asked for more info, hung up on me, and when I called back. refused to answer the phone. I have called there intermittently since I bought the top of the line wood stove for $4000.00 which I have to have cleaned 4x a year because it becomes obstructed with creosote every 2 months.

Very nice show room and a great selection. There were some issues with installation and had to do…read moresome unexpected prep ourselves but loved how it all came out. Gail Leess-Pittsford, NY

Great service. Fair pricing. Will use them again this season. Getting gas fireplace logs from themread more

The young men who serviced our gas fireplace were punctual, professional, and helpful. The price…read morewas fair for the work done. I'm glad I called them.

Terrible, charged way too much to do nothing. Said l needed new remote, called Finger Lakes…read moreFireplace and they simply put in new batteries.

We appreciate the quick and friendly service! We depend on the gas log set that Steve installed a…read morefew years ago to help heat our old home on cold winter days and it wouldn't ignite. Steve came right away to troubleshoot. He ordered parts and we we were back to using it in just a few days. We are looking forward to our next installation!

The carpet is very low quality. The padding underneath does not cover the entire floor, only…read moretraffic areas. They are obviously trying to save money here. The rent is expensive, very expensive. Therefore, I was surprised to discover that there is absolutely no soundproof barrier between the floor or walls. Our neighbors can hear us and we can hear them. Parking is a disaster. There are not enough spaces and when you have a visitor there is often no parking spaces for them to park.

I lived there for 9 months. The apartment was beautiful but there were some very uncomfortable…read moreissues. The kid upstairs sounded like he was having a perpetual soccer game. Although it is supposed to be a non smoking complex, at night there was someone smoking behind the building outside our bedroom window. somehow the smoke made its way into our home! Their advertising doesn't tell you that the internet and cable that comes with the unit is an extra requirement if almost $100 ON TOP OF RENT! Then they charge for Water, Sewer, Garbage. even though I provided insurance info on move in, they added a monthly fee for that too, and even though I provided proof AGAIN, they wouldn't refund what they had charged me. There is insufficient parking and to ensure you get to park near your home, you have to pay additional for a reserved parking space (which limits the available parking even further). And to add insult to injury, they charge you an additional fee $3.95 to bill you for all the ancillary charges. The residents drive through the complex as if it is a raceway without even looking. Scarey, because there are children out on bikes. And finally, the HVAC is in a living room closet and sounds like a jet engine. Needless to say, despite what was a really pretty apartment, I was really happy to be out of there. Good thing too, because rent was going up almost $500 if I had wanted to stay.