Dr. Lee and Haelee were absolutely amazing. They gave me a one day crown that they scanned and…read moreplaced all in the same visit. My last dentist, it took weeks just for them to then turn around and have to seek approval from the insurance a second time because designing the crown took so long. I cannot overstate how nice it was to just get it all done in one vist. Both doctor Lee and Haelee were friendly, included me in their conversation even when I could only respond with a thumbs up and they even went the extra mile of getting rid of calsification even though it wasn't originally in the plan. If you are looking for a Dentist, I highly recommend McKenzie Dental Center. Their hours are flexible, when I say I need an appointment while my kids are in school, they make sure to find something that works for me and I never have to wait long for anything.

Update! I just had a nice phone call with the lady that handles the billing and insurance. She…read morelooked up the insurance and found it was 100% covered for us and applied it for everyone on that plan. It was a very productive call and I appreciate the level of concern that she had. I'm going to update my review based off my level of care and service as a result and assume that moving forward the insurance issues will be taken care of. From my interactions with the front desk I did not know that there was anyone else to talk to about issues like this, so definitely give their billing team a call if you have any issues like I had, she sounded very willing to work with figuring things out.

Dr Torgeson and his staff are very competent and compassionate. They do excellent dental work and…read moreI am grateful for them making my mouth and overall health feel better. The extra time they spend to be sure it's done right is what we're all wanting! My experience with Dr. Torgeson has been excellent, and your's will be too- top notch! I was short on cash to pay and the office manager helped me find a way to get treatment without taxing my income. Thank you Mountain Stream!

I am so glad I went to see Dr. Torgeson at Mountain Stream Dental. He saved my front teeth from…read morehaving to be pulled out. He did a good job filling them. Now I can eat and not worry about food getting stuck in my teeth. Thank You Dr. Torgeson for the great job you've done. The staff was really nice too. Charlotte

I am very impressed with Gentle Dental at 440 Coburg Rd in Eugene, OR…read moreThe receptionist & x-ray employee were very professional & friendly. Dr. Ellis was excellent - very friendly, caring, & did a great exam - will most definitely will make this office my dental home.

Writing this review makes me sad because I have been a patient at Gentle Dental for nearly 15…read moreyears. Last year I went in for an exam but it had been a few years since my previous cleaning and my teeth were in rough shape. The dentist wanted to remove 7 of my teeth! I was shocked and declined the removal. Instead I sought out other alternatives. I had each quadrant of my mouth "scaled" - a deep cleaning procedure that I've had done before. Then I got a water pic and started to up my daily maintenance. When I went back for my 6 month exam this year I received high praise on how good my teeth were and nobody said a thing about those 7 teeth still needing to be removed. Thanks to MYSELF I managed to save and retain all of my teeth! Then, just recently I started experiencing some pain in my gums. It felt like one of my wisdom teeth was trying to grow sideways out of my gums. After a week it hadn't really gotten better so I scheduled a short appointment just to have it checked out. The hygienist took an x-ray and then the dentist came in. He took a quick look and told me that it's not infected, just a small cut in my gums most likely from eating something sharp. He said it's healing fine and I don't need antibiotics. He then shocked me when he said "I recommend removing the wisdom tooth." Then the next thing I knew he was numbing my gums and preparing a shot. That's when I freaked out!!! I was on my lunch break and told him I needed to get back to work. The hygienist said "oh that's fine, you can go back to work." These people clearly do not get to know their patients. First of all, I immediately started to sweat and shake and panic and felt light-headed. I had so many questions, and even if I did decide to have my tooth removed I would need anxiety medication beforehand, someone to accompany me AND to drive me home afterwards, pre-purchased foods at home to eat while my gums healed, and definitely time off from work! I'm also a smoker, so knowing that I wouldn't be able to smoke after having a tooth removed I would need to mentally prepare and plan ahead for that. These people are so quick to jump to "we need to remove your teeth!" Beware! They didn't give me any time to think, just react, and my reaction was to leave. Perhaps if they had sat down calmly and gave me some information to help me understand WHY they thought the tooth should come out then I could at least understand my options, but I was aghast when they didn't even give me any post-surgery instructions beforehand, what to expect, etc. They didn't even give me any time to register what was about to happen. If you have dental anxiety like I do I DO NOT recommend this place. I DO however recommend taking their advice with a grain of salt, stand up for yourself and don't let them pressure you into unnecessary tooth extractions!

****FRAUD ALERT****…read more DO NOT USE THEM, I've never experienced worse service then i did here. They ask you to provide insurance info 3 days before visit or they will cancel. I sent mine, my daughter went in they tried to tell me every filling and root cancel she has ever had has failed and they need to redo all of it, phase 1 would be $8k, i said ok send me the breakdown, they did and we scheduled a few appointments, I was told my daughter needed a cleaning first they said they cleared the insurance it was 100% covered since she had one 7 months ago. They emailed me a breakdown of all the treatments which showed the cleaning was $0. I dropped my daughter off and once she was there they called demanding $140, i was confused and said its covered she said it wasn't so i said i have the email saying it is, she said oh i do see that and put me on hold and came back and said well the insurance doesn't cover this because she had it done 7 months ago so i need you to pay NOW. TOTAL bait and switch! I was fine to pay the $8K but I'm not paying a penny to a company who claims its free over and over then when they get you in the seat its oh we were wrong you owe now, not even a sorry! When i said i wasn't paying they stopped her exam in the middle of it and told her to go. I've never been so offended in my life! I've reported them for fraud!

Mr Dr John is really really MEAN. He has HIDDEN charge from my bill, at first my first examine…read morecould be free, I know it's impossible but he LIED, then he said would be 100 more, When I goto front desk, my bill is $200 more~!!! I discussed with him the bill and He looked unhappy and angry, it seemed to belittle his Dignity and Crown. He seems doesn't like me and in return I don't like to pay my balance first after it changed three times. DON'T COME HERE, NOT RECOMMEND. He abrupt, cut you off in mid-sentence, and just plain disrespectful. And also the chairs are pretty old and incompact, I am afraid to fall from chair. Btw, the ground is not so clean when I went there, waterlogging and I found a dead bug under the chair. NAUSEOUS. When I make a schedule, the telephone line is busy, always busy. And they couldn't explain details deeply and easily to let me understand.

I'm a new patient at Willamette Dental Group in Eugene, and my experience has been amazing so far…read more My first appointment included an exam, X-rays, a treatment plan, and a cleaning all in one visit. The staff was very friendly, professional, and efficient, and everything moved quickly without feeling rushed. I was then scheduled promptly for five fillings. At that appointment, Dr. Khunger and her staff were incredibly kind, knowledgeable, and understanding of my dental anxiety. They offered different ways to help me feel more relaxed and made sure I was comfortable throughout the entire process. They explained every step they were doing and checked on me often during the procedure. When I finished, I was so happy that scheduling was able to get me back in just two days later for more fillings. I absolutely love this dental office. This has been, by far, the best experience I've ever had at the dentist. Not only does my dental work look great, but the overall experience has been top-tier. I highly recommend Dr. Khunger and her team!

I came in for a first appointment after moving to Eugene. The staff was super friendly, helpful,…read moreand accommodating. Overall a great experience, and now my teeth are squeaky clean.

I've been here twice now, and both experiences were great. Everyone here has been fantastic. I went…read morea far too long of a period without seeing a dentist before making my first appointment here, and they took great care of me. (The teeth cleaning wasn't that much fun, a lot of that scratching sound from getting the plaque off, not my favorite sound in the world, but that's what I get for not going to a dentist for so long and I'm so so so glad they had the patience to deal with it all. :-D)

Have you ever loved an office for the receptionists? Because I will and I do here. Don't get me…read morewrong, we've gotten great care in this office for years. I have a lot of damage to my teeth from a rough and tumble life, and harbor an innate fear of losing all my teeth, and dental work in general. They are so kind to me. The hygienists are friendly, the bright energy is the perfect distraction from what can be a really uncomfortable situation, and every procedure I've had done has zero problems after the fact. I use state medical and they treat my whole little family like people, not cattle as some offices do, with the equal care and attention they'd give anyone across the board. My boys are handled with enthusiasm and come out laughing. Getting them positive experiences with the dentist is really important. When they've needed more extensive care than this office provides, they work hard to make sure we're connected with the right services based on their experience. When we did have a problem with a different office the one time it happened, they were emphatically upset on our behalf and helped us remedy the problem, taking serious note of our experience for their own future dealings. That says a lot. Professional, clean, fast (so important) and patient with Ridesource clients, I can't say I love going, because it's the dentist, but I don't think I'll be changing as long as I'm in the area.

I am giving them 2 stars because the dentist and assistants are great but getting an appointment is…read morea nightmare. I was told I needed 3 crowns. They couldn't schedule me for 8 months and even then they can only do one at a time. In the meantime I had a filling fall out and it hurt, on one of the teeth they wanted to put a crown on. So I waited through their emergency procedure which I came in the morning and they couldn't see me that morning and I had to come back at 12:30. I came back and got in 3 hours later only to be told during the exam that yes I need a filling but preferably a crown but they couldn't do anything for me that day and since I had the appointment 8 months from then that I couldn't schedule anything. 3 days later I can tell my tooth that should've gotten a filling that day is infected. Now what?

I had a cavity (documented) that was left untreated for over 3 years. I had to go to another…read moredentist to get proper treatment and pay out of pocket. This is not standard of care and extreme negligence. I would never had to pay had proper treatment been done.

I had had a horrific experience with another Dentist. After getting Amazon Creek's number from my…read moreBroker, they had me in the very next day. Dealing only with the broken wisdom tooth today and NOT locking me in a cubicle to try and sell me dentures and partials. The staff and Doctor were SO helpful and empathetic to my pain. I'm SO glad I made the switch. 10/10 from this patient. Amy

I work in substance treatment and before this was homeless and addicted for decades, and my teeth…read morereflect those poor decisions. Now that im cleaning up my life dental stuff is a priority but its terrifying. I came to Amazon Creek for some extractions and during the second tooth their was interior damage and infection that doesnt show up on xrays. Things went from bad to worse but the Doc didnt break stride, the assistant was amazing too, and they kept me calm as the regular extraction became a surgery. They were calm professionals, communicated with me when they could tell I was getting scared or when the infection pain broke through the numbing injections. I am SO GRATEFUL for Amazon Creek dental! The front desk guy was engaging and informative, every single staff member I spoke to was so kind and welcoming. I WILL BE BACK! And again im so very grateful for everything!!!